UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/13/2024

"Holistic View for Hidden Data"

5/5

What do you like best about Common Room?

I really like the ability to see a users behavior which allows me to create relevant content for outreach. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

It doesn't automatically remove everyone once they leave an organization Review collected by and hosted on G2.com.

DS

Dan S.

Mid-Market (51-1000 emp.)

10/3/2023

"Unlocking User Insights and Streamlined Support with Common Room"

5/5

What do you like best about Common Room?

Common Room provides you with the opportunity to discover previously unknown user segments. It enables you to collect highly valuable insights and gain a deeper understanding of the organizations and buyer personas engaging with your product. I also appreciate the ability to create segments of individuals, which can then be prioritized for further outreach.

I've never encountered any issues when reaching out to Customer Support, and I've consistently found them to be exceptionally helpful. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

If I had to pick one thing it is that I have to Sign into GitHub prior to logging into Common Room.. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/13/2024

"Prospecting Efficiency"

3.5/5

What do you like best about Common Room?

Common Room offers valuable insights into prospect behavior within the Apache ecosystem. This information helps tailor my outreach efforts more effectively. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

Enhancing it by providing contact information for prospects would significantly increase its utility. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/10/2023

"Great Platform to Align Marketing and Community"

4/5

What do you like best about Common Room?

I like that you can have all the communication in one place, that you can sort and analyze trends much faster and more efficiently. Its also good to have in depth reporting where you are able to combine marketing data with data on community, which gives many opportunities for insights and future planning. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

So far I don't have things that I do not like. Review collected by and hosted on G2.com.

What problems is Common Room solving and how is that benefiting you?

It's giving me insights into what matters to our community, which accounts are more active and should have a bigger focus but the biggest problem it's solving is combining data from multiple platfroms in one place in an organized way with reporting that allows you to spot trends and analyze the data easily. Review collected by and hosted on G2.com.

DK

Drew K.

Senior Community Manager

Small-Business (50 or fewer emp.)

10/3/2023

"Great Insights and wonderful team"

5/5

What do you like best about Common Room?

Connecting all accounts and user touchpoints. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

No features that I dislike. A wishful feature would be to easily allow editing a member company and segment column. Review collected by and hosted on G2.com.

KL

Kris L.

Small-Business (50 or fewer emp.)

10/3/2023

"Perfect tool for understanding your community, users and their behaviour"

5/5

What do you like best about Common Room?

The cross-channel identification, trends and stats Review collected by and hosted on G2.com.

What do you dislike about Common Room?

Nothing yet. So far it suits all our current needs. Review collected by and hosted on G2.com.

LH

Luc H.

Mid-Market (51-1000 emp.)

4/25/2023

"Intuitive tool that finally helps to provide true understanding of your community"

4/5

What do you like best about Common Room?

An easy-to-use tool that provides extreme clarity on what's happening in your community, with an easy way to identify engaged members and companies. My favorite features include the "Team Alerts" and "work flows", which help to automate high-touch tasks and make them highly scalable.

Also, the team is great and super knowledgeable. They are real community experts. Not only do you get a solid tool, but a group of experts who can guide you along the way. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

No real complaints besides small design improvements. Review collected by and hosted on G2.com.

MB

Michael B.

Small-Business (50 or fewer emp.)

3/6/2023

"Invaluable tool for running a COSS community"

5/5

What do you like best about Common Room?

The amazing thing about common room is that it is essentially just aggregating data that is already there and accessible in some form, but the insights that emerge are just incredibly useful. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

I don't really have any significant complaints about it. The only slight niggle I run into is that I seem to need to authenticate more often than I'd like - I'd prefer it if my session stayed active for longer. Review collected by and hosted on G2.com.

What problems is Common Room solving and how is that benefiting you?

I run a startup based on commercial open source software. Our community revolves around a few important channels - Slack, Github, LinkedIn and Twitter. Common Room allows me to get an overview of what is happening across all of these channels, and more importantly gives me context about _who_ is saying what.

Concrete example: one of the ways we develop our business is to partner with web development agencies. With Common Room, we can instantly see what agencies have a number of people in our community, and what they are saying. Another thing we do is offer support for large entprises. Likewise, we can consult Common Room to see what prospects there are to reach out to.

Thirdly, when I engage with someone on e.g. Slack, I'll often quickly look them up on Common Room to get the full context of who they are and how is the best way to help them out. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

5/5/2023

"The BEST community operations tool"

5/5

What do you like best about Common Room?

The team is insanely responsive and helpful. Any time I need help to build something, I get a response within minutes and typically can schedule a meeting within a couple of days (if not hours) to resolve the issue.

CommonRoom also has the best and most complete options for community reporting, operations, and listening. They are truly considering how best to showcase business value of community in a way that makes sense for your stakeholders and partner with you to achieve your specific use case. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

It doesn't have all of the integrations I want to use yet. Zapier integrations often break (but that could be user error). This limits my ability to derive great value from CommonRoom, but I know they are actively working to expand their integrations. Review collected by and hosted on G2.com.

HL

Hugh L.

Small-Business (50 or fewer emp.)

4/20/2023

"Deep, actionable community data - far better than competitors"

5/5

What do you like best about Common Room?

The data is robust and valuable, presented in a way that makes it practical and useful. The dashboard provides powerful tools for community managers that can really make an impact. Review collected by and hosted on G2.com.

What do you dislike about Common Room?

I suppose this comes with the territory of providing this kind of data, but the dashboard is large, so can be complex to navigate at first. Once you get used to it, it's mostly fairly straightforward though. Review collected by and hosted on G2.com.

What problems is Common Room solving and how is that benefiting you?

We manage multiple communities and need data to be able to make decision about program and platform implementations. This is valuable for our in-house communities as well as our clients. Common Room solves the problem of not knowing who is in our community, where theyc ome from, and what they are doing. Review collected by and hosted on G2.com.