---
title: Commune Reviews
meta_title: 'Commune Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 36 reviews by the users' company size, role or industry to
  find out how Commune works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 36
  scale: '5'
date_modified: '2026-06-30'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Commune Reviews
**Vendor:** Commune  
**Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 36
## About Commune
Commune is the brand advocacy platform for B2C companies that grows revenue by increasing UGC on social media and improving LTV through building a community of consumer advocates. First released in 2019, we have supported 300+ clients such as Adobe, Kellogg's, Mazda, Panasonic, and Marugame Udon. Key Differentiators: - Gamification and incentives to turn community members into advocates A fully customizable challenges/rewards system encourages community members to engage with other community members, answer surveys, complete training, and post reviews on social media. - AI-powered community management: Leveraging data from millions of users from hundreds of communities, Commune's AI helps you run a successful community while reducing the workload by 10x. - The world's first mobile-first community platform: Commune is a mobile-first community platform with a native app. Embedding in an existing app is available too. - All-in-one platform for B2C companies to engage with customers: Points, Rewards, Surveys, E-learning, Livestreaming, custom pop-ups, push notifications...everything you need for engaging community members built-in.



## Commune Pros & Cons
**What users like:**

- Users appreciate the **access convenience** of Commune, with mobile app notifications and a supportive community for discussions. (1 reviews)
- Users love the **custom branding options** in Commune, allowing for a unique and personalized community experience. (1 reviews)
- Users love the **customizability and user-friendly design** of Commune, making their community unique and engaging. (1 reviews)
- Users love the **customizable features** of Commune, allowing them to create a vibrant and personalized community space. (1 reviews)
- Users value the **supportive community** of Commune, finding assistance and engagement through discussions and notifications. (1 reviews)
- Customizability (1 reviews)
- Customization Flexibility (1 reviews)
- Users appreciate the **ease of use** of Commune, enjoying its user-friendly design and customizable features for engagement. (1 reviews)
- Easy Setup (1 reviews)
- Users appreciate the **intuitive design** of Commune, enabling quick engagement and personalized community experiences. (1 reviews)

**What users dislike:**

- Users find the **booking process outdated** , preferring a more customer-centric approach for quotations and scheduling calls. (1 reviews)
- Users feel that Commune is **lacking features** and require more functionality in the web app for better usability. (1 reviews)
- Users feel there are **missing features** in Commune's web app, limiting its overall functionality and effectiveness. (1 reviews)

## Commune Reviews
  ### 1. Incredible Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly A. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 28, 2025

**What do you like best about Commune?**

Commune has been an incredible platform for us. It’s not just easy to use—it’s also extremely customizable, which makes it feel like our own space. We’ve been able to set up the community with our own emojis, branding touches, and flow, which gives it personality and makes it stand out.

The user-friendly design. It doesn’t feel complicated or overwhelming, which means people can dive in and engage right away. The ability to personalize the platform—like adding our custom emojis—makes it feel vibrant and aligned with our brand.

**What do you dislike about Commune?**

Honestly, nothing major at all. Like any new platform, there are always small adjustments as you grow, but the support team has been responsive and proactive in helping us with anything that comes up.

**What problems is Commune solving and how is that benefiting you?**

Commune is helping us create a community that feels alive and interactive. Instead of just being another platform, it feels like a home base for conversations, content, and connection. It’s solved the challenge of needing a space where people can interact in a way that feels natural, engaging, and branded. This is already benefiting us by keeping our users connected and giving us a foundation to grow a loyal, active community.

  ### 2. Best with all in 1 platform features for customer engagement especially for the Community discussion

**Rating:** 5.0/5.0 stars

**Reviewed by:** Muhammad  H. | Marketing Operations Specialist, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 13, 2024

**What do you like best about Commune?**

The best about the commune is that there is a community to support and help you, with your questions. and also you can join the discussion to help the other guys.and most important is that there is a Mobile App, where you can easily check the notification. of your posts.

**What do you dislike about Commune?**

in commune, i think there is a much more needed to add more features in the web app

**What problems is Commune solving and how is that benefiting you?**

Commune help me alot, solve and resolve issues that I'm faces in daily work life . and get the many ideas ad benefits to save my time, strongly recomended

  ### 3. Great platform to build own community

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shoaib R. | Field Support Supervisor | Customer Service | Team Management | Chat & Email Support, Consulting, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2024

**What do you like best about Commune?**

I recently utilized white labelling in my current company to create a community for our business partners and commission earners. The UI/UX and interface are easy to manage and navigate.

**What do you dislike about Commune?**

I believe the pricing section needs to be updated to be more customer-centric. The current process of booking a call and then receiving a quotation feels outdated. It should be more in line with other community apps.

**What problems is Commune solving and how is that benefiting you?**

We have a large audience of entrepreneurs and business partners who work freelance and sell our digital products. Our customer support team needs to respond to their emails individually. 

But now members are searching for details and seek assistance from senior entrepreneurs to network and help us grow our presence, all without the hassle of managing them.

  ### 4. Optimal platform to accelerate users' communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Takuya O. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about Commune?**

Commune is a platform that makes the community active by promoting communications among users.

I use commune at the user community. Before using Commune, we used to utilize Slack and Facebook as a community platform. However, we had a profound issue in that users were less active, and the posts were mainly sent by the official. 

Commune is capable of creating a mutual communication environment due to the simple and optimal post design, which evokes users’ response.

It is even possible to deliver the contents in accordance with the users’ purpose. For instance,  flow contents such as temporary notifications or stock contents that can be read in a long term.

Moreover, we can also accumulate and analyze the data in order to plan for the next action.

As a whole, we highly recommend Commune as an effective communication tool for the communities that have problem communicating among users.

**What do you dislike about Commune?**

Commune is partly lacking efficiency in sending some messages directly to the user because the main use case of the service is the feed toward the posts. Specifically,  we have to send a direct message to multiple users via the administration page, which is slightly inefficient. Therefore, at this point, we expect the further development of the service as a complete community platform.

**What problems is Commune solving and how is that benefiting you?**

I use commune at the user community. Before using Commune, we used to utilize Slack and Facebook as a community platform. However, we had a profound issue in that users were less active, and the posts were mainly sent by the official. 

Commune is capable of creating a mutual communication environment due to the simple and optimal post design, which evokes users’ response.

It is even possible to deliver the contents in accordance with the users’ purpose. For instance,  flow contents such as temporary notifications or stock contents that can be read in a long term.

Moreover, we can also accumulate and analyze the data in order to plan for the next action.

As a whole, we highly recommend Commune as an effective communication tool for the communities that have problem communicating among users.

  ### 5. Greatly Benefited from High-Quality Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** yukako I. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2023

**What do you like best about Commune?**

① Detailed and comprehensive support from the support staff
・We receive empathetic guidance and improvement suggestions as if the tool providers are members of our product team.
・Their prompt and courteous responses are highly valued by users and have led to increased user engagement.

② Centralized management of user activities
・The ability to export user reactions and login information for specific periods makes improving community events and content easier.

③ User-friendly interface
・Even if there are uncertainties in operation, support staff provide immediate assistance.
・They quickly respond to user requests concerning operability.

**What do you dislike about Commune?**

It would be even more beneficial if the admin side could also use the app version to respond more quickly to user inquiries.

**What problems is Commune solving and how is that benefiting you?**

・Events and content within the community have enhanced user engagement.
・Intimate communication with users on the community platform has enabled us to build trust.
・Not only our business but also the connections between users have facilitated the expansion of the users' businesses.

  ### 6. Commune is a great all-in-one platform for customer engagement and communication!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Neha K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2023

**What do you like best about Commune?**

Commune is a great platform that provides a one-stop-shop for our customers -- they can access our FAQs, watch our training content, communicate with us directly, or chat with their peers, all in Commune. We've seen a clear uptick in users reaching out with questions once we released our community in Commune, which allows us to provide faster, better customer support to our users. We love the variety of options in Commune -- it's so nice to host ALL your content in one place, and even provide fun incentives for your users (e.g. challenges).

Commune is also very responsive to us, as customers, and has quickly responded to our inquiries and taken our feature requests seriously, which we appreciate.

**What do you dislike about Commune?**

The admin side is a bit clunky, but users don't see this, so it's not as much of a concern (once you learn to navigate it, it's easy). I do wish there were more formatting features -- being able to pick our exact colors in text, change to specific fonts, or adjust image sizes in articles would be really helpful.

**What problems is Commune solving and how is that benefiting you?**

Commune solves the problem of needing several different platforms to host the content your users need. Everything is all in one place in Commune.

  ### 7. An Agile Community Platform Ideal for Quick Setup and Operation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kazufumi Y. | Enterprise (> 1000 emp.)

**Reviewed Date:** December 06, 2023

**What do you like best about Commune?**

・Features essential for community management, such as user-to-user chat rooms, events, surveys, a knowledge base for managing stock-type content, and user permission management.
・Ongoing product development and updates based on practical community management experiences allow us to focus on content creation by adopting Commune.
・Each feature can be built with no code, and design and layout changes are possible, enabling content improvement based on customer feedback.
・The features are versatile and adaptable to a wide range of use cases, with sufficient flexibility to meet different communities' specific characteristics and objectives.

**What do you dislike about Commune?**

Improvements in Reaction UI to Posts
・I'd like the ability to limit the information displayed in reactions to posts based on login status or user permissions. For instance, it only shows the number of reactions without saying nicknames. This is particularly relevant in B2B communities where we might not want to display which users have reacted from the management side.

Improvements in Event Functionality
・Having the Web meeting URL visible only to those who pressed the participation button would be more precise from an organizer's and end-user's perspective.
・Like the breadcrumbs in chat rooms, displaying a transition to the event-specific posts in the notification emails sent to users for individual events would increase convenience.

**What problems is Commune solving and how is that benefiting you?**

We were concerned about the significant costs involved in developing our community platform. By adopting Commune, we could launch and start operating our community within a few months without worrying about specifications or development timelines.
The features in Commune are continuously evolving and improving, allowing us to focus on customer reactions and grow our community agilely.

  ### 8. A Simple Yet Powerful Community Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Masashi O. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2023

**What do you like best about Commune?**

You might think about cramming a community site with various features when you want to launch it. However, Commune framework shows you that's unnecessary. It teaches you to focus your efforts on enhancing the user experience. Moreover, using AI and other technologies minimizes the cost of improving this experience.

If you ever feel lost, you can access a site for community managers without additional fees and quickly seek advice.

Commune is the optimal solution if your goal is to take the most direct path to success.

**What do you dislike about Commune?**

Currently, it's not possible to post articles in a tabular format. For instance, to display a product popularity ranking (with rankings, product names, vote counts, and purchase numbers), you must use workarounds like attaching images that don't appear in product name searches. This is an area where I'm hoping for a feature update.

**What problems is Commune solving and how is that benefiting you?**

By acquiring a platform that enhances customer experience, we've felt a deeper connection with our customers.

  ### 9. Operate with Confidence Thanks to Ongoing Support!

**Rating:** 3.5/5.0 stars

**Reviewed by:** AYAKA K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2023

**What do you like best about Commune?**

・The user-friendly UI is easy to navigate, even for those not proficient with computers, as it's free of unnecessary decorations and features.
・After release, we receive objective reports on metrics and strategy proposals, giving us a comprehensive overview. We can also consult on strategies at any time, which is reassuring.

**What do you dislike about Commune?**

・The management interface is somewhat challenging to use for us. Since it's primarily designed for PCs, quick interactions and urgent responses while on the go can not be easy, sometimes resulting in delayed responses.

**What problems is Commune solving and how is that benefiting you?**

・Commune enables us to understand our existing customers' behaviors, thoughts, and lifestyles outside the store, which is valuable for business operations. We plan to use this information for future product development and expand our store customer base.
・We can create opportunities to convey our intentions and directions directly, ensuring our information and products are accurately represented and communicated.

  ### 10. A Platform Where People and Businesses Connect

**Rating:** 4.5/5.0 stars

**Reviewed by:** 未帆 . | Enterprise (> 1000 emp.)

**Reviewed Date:** November 29, 2023

**What do you like best about Commune?**

・This service enables connections between people, businesses, and even between businesses. Through community management, we can build relationships that transcend the usual concept between companies and individuals. We are highly grateful for the impeccable support from Commune, which demonstrates a deep understanding and interest in our business environment.
・The product is user-friendly even for first-timers, and we can feel its usability has been thoroughly tested.
・Depending on the company or project environment, we can choose how to use the service.
・Commune's use of their platform for community management and their understanding of improvements from a customer perspective is a significant strength. We are very grateful for the appropriate updates they provide.
・The analytics feature is excellent, and we feel that they have helped us build an information management system essential for community operation based on the above points.

**What do you dislike about Commune?**

・Compared to general social networks, there may still be room for improvement in terms of usability from the customers' perspective. (However, considering that people are still using it and it differentiates from typical social networks, this may not be a high priority.)

**What problems is Commune solving and how is that benefiting you?**

・Being able to bridge the gap with our customers and creating an environment where we can receive candid feedback has been immensely valuable for our business operations. In our developing environment, the service has brought significant value to our service infrastructure.
・Moving forward, we plan to use the valuable information gained from this environment to expand our business significantly.

  ### 11. Supporter of Strategic Customer Success

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryoga H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2023

**What do you like best about Commune?**

I am very satisfied with their comprehensive support and the user-friendliness of their product. I genuinely appreciate their consistently constructive and empathetic suggestions.

The product UI is also fantastic, and I have been able to use it with hardly any need to refer to the support pages. For me, other CMS platforms were too feature-heavy and complex, but Commune focuses on functions that are truly valuable for users, and it has received positive feedback from our clients.

**What do you dislike about Commune?**

Despite the dedicated support we receive, our challenge is finding the time to manage the community effectively.
We are looking forward to enhancements in AI recommendations and personalization features based on community users' behavior and post data.

**What problems is Commune solving and how is that benefiting you?**

We have successfully reduced our onboarding workload by tenfold.
There have been cases where the community led to successful deals, making it a topic of conversation within our industry.
Going forward, we aim to gain customer insights that can lead to improvements in our products and services.

  ### 12. Launch the Fastest and Best Community with Ease!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Noriaki N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2023

**What do you like best about Commune?**

・No coding is required for site construction, allowing anyone to intuitively and quickly launch a community site.
・Receive accurate advice and support from a professional support team to form high-quality communities tailored to individual needs.
・The admin interface is simple and intuitive, enabling anyone to change site design and UI without coding knowledge, with real-time updates.
・Incorporated essential analytics features facilitate intuitive analysis of user behavior trends.

**What do you dislike about Commune?**

・It would be more user-friendly if light modifications to the site's UI and design based on individual requests could be implemented quickly.
・Expanding external integration APIs, including generative AI, would increase capabilities significantly.
・Adding deeper data analysis features akin to Google Analytics as a standard feature, like tracking user site navigation, would make it easier to gain customer insights.
・It would be appreciated if the specification, including responsive design for both browser and app versions, could be enhanced to meet needs with increased design flexibility.

**What problems is Commune solving and how is that benefiting you?**

While user engagement was limited post-service delivery, building a community has significantly advanced the creation of vital assets for our business.

  ### 13. Ideal Package Service for New Implementations!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mina A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 22, 2023

**What do you like best about Commune?**

・It's a strong service for companies wanting to implement fan marketing.
・Even companies inexperienced in fan marketing can start smoothly with proposals and support.
・Company representatives don't need to dedicate all their time to the community. With support, they can manage the community while balancing their existing duties.
・There are plans tailored to the size of the community, allowing you to start on a low budget.

**What do you dislike about Commune?**

・As with other IT services, I look forward to continuous updates in detailed functionality. For example, the ability to operate the entire admin menu from mobile devices and to schedule notifications for published posts.

**What problems is Commune solving and how is that benefiting you?**

・By implementing this, we have been able to visualize customers with high engagement with our brand.
・Increasing communication with highly engaged customers has created a positive cycle of growing engagement.
・Posts by highly engaged customers have resulted in positive expressions that our company alone could not have achieved.
・We have gained insights into what customers want and don’t want from our brand. We realized that some content we thought was necessary was actually not needed.
・Customer activities like store visits and event attendance in the offline world have been enhanced.

  ### 14. Start an Online Community with Ease and Quality Assurance with Commune

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yuto S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 09, 2023

**What do you like best about Commune?**

・Even novices can intuitively build a community site with the no-code platform.
→ No need for internal training, making it easy to hand over community manager responsibilities
・The site design is so intuitive that you can figure it out without looking at the instructions.
・There are many case studies from other companies using the same platform, making it easy to emulate successful examples.
・You can join a community of community managers, which allows for sharing knowledge and insights.
・The platform also manages any inappropriate comments within the community.
・You can freely assign tags to specific participants, allowing for detailed analysis.
・Community management is a somewhat specialized field within marketing, with few reference books available. Still, the customer support team has the necessary expertise and is committed to helping you achieve your goals.

**What do you dislike about Commune?**

There's nothing in particular since we've just launched, but maybe having more casual posting options like Instagram Stories would be nice.

**What problems is Commune solving and how is that benefiting you?**

・We've only recently implemented it, but we're discovering unexpected customer insights every day as we develop our community.
・Previously, we seldom conducted customer interviews, but since the launch of the community, we've established an interview process that is becoming institutionalized within the company.
・It feels like there's an increased attachment to our brand not just among customers but also internally (inner branding).

  ### 15. Commune has all the features we want, making it easy to integrate with our own services!

**Rating:** 5.0/5.0 stars

**Reviewed by:** 濵田 . | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 08, 2023

**What do you like best about Commune?**

With its all-in-one functionality, we can quickly implement strategies conceived internally within our community. 
The ability to tailor content for each user allows for needs-based responses. 
Features like FAQs, challenges, badges, points, and events make it easy to create touchpoints with customers beyond just posts, effectively blending tech-touch and high-touch approaches. 
Development is user-centric, with rapid updates. Monthly meetings provide various insights and advice from an external perspective.

**What do you dislike about Commune?**

I'd like to see more detailed user-specific changes and analyses. Adding a payment feature would also make it more convenient for membership-based online communities.

**What problems is Commune solving and how is that benefiting you?**

We juggled various tools, but now we can manage everything in one unified platform.
It's become easier to understand strategies and results for each user and group, allowing us to evaluate various approaches effectively. We can now better convey our brand's vision.

  ### 16. A Community Platform Offering Operability and Customizability, Expanding the Horizons of Business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kaori U. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Commune?**

It's easy to get accustomed to the operation. There are numerous examples of other communities that are very informative. The support provided up to the implementation is thorough. Thanks to precise advice and guidance, we were able to build our platform smoothly.

**What do you dislike about Commune?**

It would be convenient if the admin interface could show not only the usernames but also the names of applicants. Increasing the variety of usable fonts would enhance the design aspect. Adding a payment function to create pages accessible only to paid members would be perfect.

**What problems is Commune solving and how is that benefiting you?**

・The implementation has allowed us to build a close connection with our users. 
・By using it like owned media, we can convey our true intentions behind our store creation. 
・Utilizing these aspects, we can build an ideal relationship with our users while crafting products and marketing, laying the groundwork for business expansion and collaborations with other industries.

  ### 17. The Intuitive UX and Extensive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Keiichi C. | 経営企画グループ 事業開発, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2023

**What do you like best about Commune?**

・Having customer support with extensive industry experience was a great help during the launch. Their expertise helped us avoid unnecessary mistakes and detours.
・Even after the launch, they provide insights we might not notice on our own, maintaining a higher level of PDCA accuracy than we could achieve alone.
・Even without web expertise, the settings are easy to manage, allowing our operational team to focus on essential tasks like how to energize the community.

**What do you dislike about Commune?**

We would appreciate further enhancement of the API to integrate community content seamlessly into other business contexts.

**What problems is Commune solving and how is that benefiting you?**

・The actions and feedback of customers within the community have sharpened our understanding of their needs and preferences, greatly aiding our future service planning.
・Consolidating customers and content in one place has enabled us to create a sustainable and cost-effective marketing channel.

  ### 18. A Reassuring Partner & Advisor, Right by Our Side!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Miku E. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 27, 2023

**What do you like best about Commune?**

"・The admin interface is simple, intuitive, and user-friendly, making it easy to follow metrics. 
・Even beginners can create visually appealing community pages.
・We've primarily operated offline communities, but with an online platform, we've seen engagement from individuals who were less active offline, such as posting and looking at event information. It's become a key source of information for our users."

**What do you dislike about Commune?**

・I haven't encountered any specific issues yet, as I'm still new to using it.

**What problems is Commune solving and how is that benefiting you?**

Each customer has a dedicated representative, so direct communication was somewhat limited previously, and it was hard to know the customers personally. But now, through introductions and conversations on the platform, we can learn about their hobbies and interests, making in-person interactions more meaningful. It's gratifying to see more faces matching with names, not just connections through representatives.

  ### 19. An Easily Accessible Community Platform with Comprehensive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nobuaki S. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about Commune?**

Commune offers all the essential features needed for community management, and customizing them for our company was straightforward. The customer success representative from Commune closely communicated with us up to the site launch, helping and guiding us throughout, which allowed us to prepare while handling other tasks. They respond thoroughly to feedback on the product, making us optimistic about future improvements.

**What do you dislike about Commune?**

There are times when page loading feels slow. Faster loading times would enhance the overall experience.

**What problems is Commune solving and how is that benefiting you?**

It has become a platform for information exchange and problem-solving among users, providing a space to hear genuine user feedback that we couldn't obtain through our sales activities. Our sales and product teams have also started to engage on the community platform. This multi-directional communication, unlike other social networks, has strengthened our touchpoints with users.

  ### 20. Evolving Functions and Dedicated Customer Success

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Commune?**

・We can exchange operational information and discuss problem-solving strategies on a community platform for community managers, allowing us to incorporate various ideas into our community.
・Communication with the service development team and user interaction are well-established, driving the development by user feedback. This has increased expectations from the development side, resulting in continuous requests for new features from various users, making us hopeful for further functional enhancements.

**What do you dislike about Commune?**

・It would be appreciated if the analytics screen UI could be made more user-friendly.
・Being able to optimize contract plans and implement features individually would be beneficial.

**What problems is Commune solving and how is that benefiting you?**

・There was a lack of connection and mutual assistance among students, but the introduction of this service has revitalized interaction among users. Students have started organizing study groups and networking events around common themes, and we're seeing scenarios where students receive advice on their learning difficulties from their peers, boosting the users' enthusiasm for learning.
・The increase in quality communication tools with students has smoothed the relationship building between faculty and students, contributing to an enhanced sense of psychological safety in advancing various activities within the institution.

  ### 21. Commune: An Indispensable Partner for Quality Community Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** December 06, 2023

**What do you like best about Commune?**

・The most commendable aspect is the diversity it brings to community management, enabling us to reach levels in both hardware and software that we couldn't achieve on our own. Specifically, the system continually integrates various needs and usage methods from many communities, constantly updating and offering hardware benefits. On the software side, we are provided with opportunities for information exchange with other communities and receive dedicated, empathetic advice and analysis during regular meetings with Commune's CS, helping us to look at our community from multiple angles and identify issues.

**What do you dislike about Commune?**

・We want to encourage the use of DM features to stimulate interaction among users, but currently, the only options are to either completely open or close the DM feature. This limitation is a significant challenge for our community. We would appreciate adding a feature that allows us to limit the availability of DMs to specified groups.
・Enhancing the data analysis function would help us see user responses to our initiatives, speeding up the process of improving the community.

**What problems is Commune solving and how is that benefiting you?**

・Having limited resources for community management, it was beneficial to externalize the system development function of community infrastructure by using Commune. This allowed us to focus our internal resources on planning community services and enhancing user engagement. Furthermore, the infrastructure resulted from many communities' operational experiences, offering us something better, faster, and more cost-effective than when we were building infrastructure in-house.

  ### 22. A Functional Platform with Comprehensive Support!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Yasuhiro H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 25, 2023

**What do you like best about Commune?**

This platform is equipped with all the necessary features for community management, and these can be freely customized. Regular updates are made, continually improving its ease of use.

**What do you dislike about Commune?**

Since we post numerous announcements from the management side, the ability to set the display order of posts, such as prioritizing important ones, would enhance the platform's functionality.

**What problems is Commune solving and how is that benefiting you?**

We are utilizing Commune as an online platform for a closed membership organization. It serves not only for event announcements and member introductions but also fosters connections and communication among members outside of real-life events. Additionally, there is a well-structured support system for problem-solving.

  ### 23. Easily Understandable Platform for Everyone and Strong Support for Communities

**Rating:** 4.0/5.0 stars

**Reviewed by:** Remi T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 28, 2023

**What do you like best about Commune?**

・The UI/UX is intuitively easy to understand and accessible for first-time and all types of users.
・The CS team provides invaluable support and guidance.
・The platform is packed with essential elements for a community, such as boxes, sections, surveys, and badges. Looking forward to future updates!

**What do you dislike about Commune?**

・As a "community," it would be great to have more mechanisms for participants to connect. For instance, it is being able to set and follow tags based on interests during registration. (There might be a feature to follow people, but I'm thinking of something like a tag version of that).

**What problems is Commune solving and how is that benefiting you?**

・As a CS, we get another important new channel for user communication.
・We can glean insights into users' personalities that are not apparent in business settings, leading to increased conversations with users.
・The online community allows us to accumulate user insights and offer new value.
・By getting knowledge in the online community, we can continuously provide high-quality services to users.

  ### 24. Cool CS Tool that triples onboarding productivity while boosting customer satisfaction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 27, 2023

**What do you like best about Commune?**

・The analytics dashboard is easy to understand and user-friendly.
・The platform is thoughtfully peppered with fine elements to energize the community, such as welcome messages, DM functionality between admins and users, badge features, and stamp functions.
・Having a community of users who utilize the same community tool is very reassuring and has provided us with various innovative ideas.
・Strong customer support

**What do you dislike about Commune?**

・Currently, posts are displayed in the order they are published, so it would be beneficial to have the ability to rearrange the internal content regardless of the posting order.

**What problems is Commune solving and how is that benefiting you?**

We faced the challenge of onboarding three times the number of new customers without increasing our internal resources. 
Thanks to this tool, we could prepare the necessary information for onboarding customers in advance, share FAQs among users, and conduct one-to-many onboarding sessions regularly, overcoming this difficult situation. 
Moreover, this tool has improved our onboarding productivity and enhanced customer satisfaction. 
Many customers have expressed their satisfaction, valuing our community as a significant contributor to the industry.

  ### 25. The ultimate All-in-One partner for community managers

**Rating:** 5.0/5.0 stars

**Reviewed by:** 繁幸 . | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 22, 2023

**What do you like best about Commune?**

With a wide range of features and support available, even those new to community management can feel secure and supported. Additionally, customer-to-customer communities on the platform facilitate the exchange of information and ideas about community management, allowing for a collaborative 'co-creation' of the future.

**What do you dislike about Commune?**

There are no points I dislike about Commune in particular.

**What problems is Commune solving and how is that benefiting you?**

・Since its implementation, we've been able to enhance engagement with our users. We can now execute scalable, personalized communication with each user.
・By discussing with other users of the same service, insights can be fostered within the community. This information enables us to maximize the effectiveness of our marketing, sales activities, and customer success efforts.

  ### 26. Rich Analytics Features Enable Rapid PDCA Cycles for Community Managers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yui M. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 14, 2023

**What do you like best about Commune?**

・The admin dashboard is simple and offers a wealth of analytical perspectives and detailed filter settings, making it easy to execute PDCA cycles.
・We utilize the community for Commune users from other companies. This allows for inputs and consultations on other companies' case studies, enabling community managers to improve each other's strategies.

**What do you dislike about Commune?**

・Improving the UI of the user screens to be more user-friendly and visually appealing might reduce user drop-off.

**What problems is Commune solving and how is that benefiting you?**

・We've successfully bridged the gap between existing customers and prospective buyers, helping ease the concerns of those considering purchasing.
・As we can quickly gather survey responses, we've been able to make decisions and validate hypotheses much faster than ever before.

  ### 27. A New Community Platform with Comprehensive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** さくら . | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 22, 2023

**What do you like best about Commune?**

The management interface is intuitively understandable, even for beginners, allowing anyone to create the community site they envision. Basic analytics features are also included, making it easy to identify areas for improvement. Furthermore, these features are continuously being developed and updated, so I look forward to even more advancements in the future.

**What do you dislike about Commune?**

There are only two design templates available, so I would be pleased to see more elaborate display options.

**What problems is Commune solving and how is that benefiting you?**

It's easier to identify user grievances. Minor issues that wouldn't necessarily lead to a direct inquiry can be hard to surface, and the community platform helps in recognizing these subtle, yet important, areas of user dissatisfaction

  ### 28. A Japan-Originated Community Platform for Businesses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maiko H. | Enterprise (> 1000 emp.)

**Reviewed Date:** December 09, 2023

**What do you like best about Commune?**

Accessible even without initial investment, it offers a management interface and basic community features. This service is perfect for companies experimenting with communities and understanding the essential aspects.

**What do you dislike about Commune?**

Customizing the UI and management interface currently has limitations, with room for future development and improvement.

**What problems is Commune solving and how is that benefiting you?**

This service offers a solution to the challenges of limited budget and time, providing a sufficient range of features for beginners to start a community. It's an ideal service for those considering or wanting to launch a community project within a short timeframe and on a tight budget.

  ### 29. A Community Platform Friendly to Beginners

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2023

**What do you like best about Commune?**

・The admin interface is simple, and once you get the hang of it, self-operation becomes smooth.
・Being able to set up challenges with rewards, not just posts, made it easier to energize the community and smoothly gather consumer insights.

**What do you dislike about Commune?**

・It would be even better if the analysis screen could delve into more detail.
・Having survey download options other than CSV would be appreciated (e.g., having survey results in PPT format).
・Making the app download and registration process smoother would likely help energize the community.

**What problems is Commune solving and how is that benefiting you?**

・With its implementation, we've been able to gather consumer insights more smoothly and within a shorter timeline.
・We are now able to learn about the real-world uses of our products on a daily basis.
・Consumers have been able to connect with each other, enhancing their loyalty to our products.

  ### 30. High-Quality Features and an Outstanding Support Team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anzai H. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about Commune?**

The wide range of features and support are not just provided; they facilitate discussions on community management and feature ideas within a customer-to-customer community platform. This community aspect has brought us closer to our customers, fostering a much better relationship than before.

**What do you dislike about Commune?**

It would be even better if there were more flexibility in customizing the site design.

**What problems is Commune solving and how is that benefiting you?**

By incorporating the feedbacks of users discussed within the community, we've gained insights for future product development. It has also helped us recognize mistakes in the information that we, as manufacturers, had taken for granted.

  ### 31. A strong partner for novice community managers.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Takahiro H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2023

**What do you like best about Commune?**

・It has all the features needed for an online community.
・Intuitive operation with No-code. Easy to build a site.
・A user community is provided, where we can learn while experiencing the user experience ourselves.

**What do you dislike about Commune?**

Better searchability of content in the community will further enhance the customer experience.

**What problems is Commune solving and how is that benefiting you?**

・By utilizing Community Touch for onboarding, man-hours were reduced to 1/10.
・Provide customers with a high level of trust and satisfaction and prevent churn.
・Sharing information about customer success creates opportunities for upselling.

  ### 32. Highly customizable community platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Modhilal  M. | Associate Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2023

**What do you like best about Commune?**

~ Commune has an excellent interface and it is significantly easy to set up. Even a person without any technical knowledge can form a community using commune
~ They have preconfigured setup where we can easily setup various types of pages that are needed for the community
~ And their support and their promises on feature requests are great. They went in and out in implementing the community for us and they timely delivered the features that we requested within the deadlines and they have also helped in using the commune to promote the community in the best possible ways

**What do you dislike about Commune?**

~ Nothing to dislike here. We have raised a feature request and if other communities also find them useful it would be justifiable for the commune to build them
~ The request is, since our community is public we would like to approve the posts before they publish on the community.
~ It would also be good if there is any improvements in the text editor

**What problems is Commune solving and how is that benefiting you?**

~ Providing product knowledge to our users
~ Engaging with them in a public forum
~ Being transparent with our customers with the features we build and the feedback they provide

**Official Response from Commune Marketing:**

> Thank you for your review! We're delighted you've found Commune easy to use and our support team helpful.

We appreciate your suggestions about post-approval and text editor improvements. They're crucial for us as we aim to continually refine our platform according to user needs.

We're glad Commune aids in your customer engagement and product knowledge sharing. We're committed to fostering such robust communities.

Thank you again, and we look forward to serving you and your community!

  ### 33. Users in Sight, Their Voices Heard: The Ultimate Platform for Community Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2023

**What do you like best about Commune?**

・Thanks for its user-friendly UI and meticulous support; we were able to launch in just about a month.
・Commune is an effective platform for creating touchpoints with users and facilitating smooth communication between users and between users and administrators.

**What do you dislike about Commune?**

In terms of strengthening engagement with users through Commune, we would appreciate improvements in the management interface UI, expansion of event management features, and addition of user push-type engagement functionalities.

**What problems is Commune solving and how is that benefiting you?**

・The most significant impact of its implementation is the visibility of our users. We've established connections with our contractual contacts and those actively engaged in the field.
・Discovery of highly engaged users
・By creating a space for users to post, we can hear about their real issues and concerns, allowing us to tailor our content and event themes to provide information that resonates with and supports our users.

  ### 34. The Ideal product to enhance community bonding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 04, 2024

**What do you like best about Commune?**

Commmune is capable of communicating and exchanging information interatctively which creates the bonds of members belonging to our enterpreneur community.

**What do you dislike about Commune?**

Sometimes a bug occurs and disables us from posting

**What problems is Commune solving and how is that benefiting you?**

It enables the members of our entrepreneur community to communicate frequently through the platform with various contents.

  ### 35. Comprehensive Support Makes It Easy for Beginners to Start Building Their Community

**Rating:** 5.0/5.0 stars

**Reviewed by:** kanna t. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Commune?**

・You can easily make various detailed settings and operate the platform intuitively. It's also simple to tailor content for different user demographics directly on the site, allowing for higher-quality content from a user's perspective.
・The extensive support system offers information exchange and networking opportunities among community managers, which helps in learning more practical ways to use the platform.

**What do you dislike about Commune?**

・Enhancing design flexibility and content creation options would further improve user experience.

**What problems is Commune solving and how is that benefiting you?**

・While we haven't yet realized tangible outcomes in problem-solving, the implementation has allowed us to consolidate various manuals and resources that were previously scattered, reducing support and maintenance costs.

  ### 36. The Ultimate Community Platform

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 04, 2024

**What do you like best about Commune?**

The management interface is intuitively easy to use and allows for timely live updates, enabling precise settings for user experiences.

**What do you dislike about Commune?**

Integrating with Salesforce is a bit expensive.

**What problems is Commune solving and how is that benefiting you?**

Since its implementation, our marketing team has become a hub for internal cross-business collaboration, advancing our information delivery to users.



- [View Commune pricing details and edition comparison](https://www.g2.com/products/commune-2025-04-24/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+19%3A35%3A32+-0500&secure%5Bsession_id%5D=3215f1a3-bcbe-410a-816b-299a2fac88e9&secure%5Btoken%5D=c2c1cbbe82c277abb48c15d1b2e0bc6f0001a6058549e65e43e84f8022701578&format=llm_user)

## Commune Features
**Information Distribution**
- News Feed
- Newsletter
- Notifications
- Email
- Multi-Channel Sharing

**Community Building**
- Member Profiles
- Email & Notifications
- Member Discovery
- Member Referrals
- Community Spaces
- Paid Memberships
- Multimedia Sharing
- Courses

**Employee Engagement**
- Employee Generated Content
- Confirmation
- Comments
- Inline Translation
- Administrative Access
- Content Interaction
- Surveys (global & local)
- Chat

**Community Improvement**
- Gamification
- Polls & Questions
- Automation Rules

**User Experience & Accessibility - Employee Communications**
- Native Mobile Application
- Branded Experience
- Personalized Ux Experience
- Audience Management & Creation

**Customer Analytics**
- Community Insights
- Community Engagement Analytics
- Downloadable Reports
- ROI Tracking

**Content Distribution - Employee Communications**
- Newsfeed
- Newsletter Engine
- Multi-Channel Sharing

**Community Management**
- Community Feeds & Discussions
- Live Streaming
- Chat & Messaging
- Events Management
- Admin Roles & Permissions

**Additional Features - Employee Communications**
- Emergency Notifications
- Analytics
- Integrations

**Agentic AI - Online Community Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Employee Communications**
- Cross-system Integration
- Natural Language Interaction

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