# Best Proactive Notification Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Proactive notification software, or proactive multi-channel communication software, helps raise awareness for customers and companies by providing useful information or alerting individuals to some upcoming activity or action. This software enables users to get notifications to which they have subscribed and alert customers of upcoming deadlines, payments, product updates, and noteworthy promotions, in addition to suspicious activity on their accounts. Proactive notification software can also alert customers about the events and other information of a company to help optimize customer service and increase sales. This type of software can deliver notifications in the form of SMS (text), voice messaging, email, or fax notifications, and can often allow for a two-way chat. To qualify for inclusion in the Proactive Notification category, a product must: - Allow users to receive reminders, alerts, and notifications in the form of one or more of the following methods: email, SMS, voice message, etc. - Integrate with customer database software, like CRM Software, in order to extract customer-related data ## Top Proactive Notification Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,647 reviews) | Omnichannel ticket routing with automation triggers | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Textedly](https://www.g2.com/products/textedly/reviews) | 4.6/5.0 (1,371 reviews) | Mass employee alerts with keyword-based segmentation | "[Textedly Has Made Our Marketing So Much Easier](https://www.g2.com/survey_responses/textedly-review-13098157)" | | 3 | [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) | 4.7/5.0 (979 reviews) | Voice-first emergency alerts with multi-channel broadcast | "[Efficient and Cost-Effective Community Outreach Tool](https://www.g2.com/survey_responses/dialmycalls-review-11214112)" | | 4 | [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) | 4.4/5.0 (126 reviews) | Async event queuing for AWS-native workflows | "[Efficient, Scalable Messaging for ETL and Event-Driven Pipelines](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708)" | | 5 | [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) | 4.8/5.0 (815 reviews) | Emergency text broadcasts with two-way replies | "[Very user friendly, and time saving!](https://www.g2.com/survey_responses/text-em-all-review-8633417)" | | 6 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel routing with Salesforce integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,441 reviews) | Omnichannel call routing with Salesforce integration | "[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp broadcast campaigns with chatbot automation | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [OneSignal](https://www.g2.com/products/onesignal/reviews) | 4.7/5.0 (1,195 reviews) | Cross-platform proactive notification with single-SDK integration | "[Very nice](https://www.g2.com/survey_responses/onesignal-review-12977679)" | | 10 | [ClickPost](https://www.g2.com/products/clickpost/reviews) | 4.8/5.0 (144 reviews) | Multi-carrier NDR automation with AI-powered customer outreach | "[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)" | --- ## What Are the Most Common Questions About Proactive Notification Software? *AI-generated · Last updated: May 26, 2026* ### What is the most affordable proactive notification software for SMBs? Based on G2 reviews, buyers looking for affordable proactive notification software for SMBs most often mention ease of setup, practical pricing, and the ability to send reminders or updates without adding a lot of technical overhead. According to verified users, Textedly is described as affordable and easy to operate for customer updates, while DialMyCalls is praised for pay-as-you-go or credit-based flexibility that fits smaller or inconsistent usage patterns. G2 reviewers also mention Text-Em-All as a budget-friendly option for group communication and emergency messaging. Across these reviews, SMB teams consistently value simple setup, dependable delivery, and tools that reduce manual outreach for reminders, alerts, and promotions. **Here are some of the top-rated products on G2:** - [Textedly](https://www.g2.com/products/textedly/reviews/textedly-review-12696770) – used for affordable customer updates, event reminders, and bulk texts with easy setup - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews/dialmycalls-review-12639569) – fits smaller teams with pay-as-you-go messaging for alerts and audience outreach - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews/text-em-all-review-11729507) – described as budget-friendly for broadcast text messages and team communication ### Which vendor provides multi-channel proactive messaging? Based on G2 reviews, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11784244) stands out most clearly for multi-channel proactive messaging in this category. According to verified users, teams use it to centralize email, chat, social media, phone, text, and ticket-based communication in one place. G2 reviewers mention that its automation, triggers, and unified workflows help support teams keep customers updated during transactions, handle high ticket volumes, and reduce fragmented communication across channels. Reviewers also note strengths in reporting, knowledge base support, and scalable workflows, though some mention setup complexity and cost considerations. Overall, the review themes consistently point to Zendesk as a strong fit for organizations that need one platform for coordinated, proactive outreach and service communications. ### Which vendor offers AI-powered notification personalization? Based on G2 reviews, the strongest signals around AI-powered notification personalization come from platforms that help teams segment audiences, automate journeys, or tailor outreach based on behavior. According to verified users, OneSignal is used to personalize push notifications, emails, and in-app messages with segmentation and audience targeting. G2 reviewers also mention Netcore Customer Engagement Platform for behavior-based journeys across email, SMS, WhatsApp, and website messaging, and Pushwoosh for segmentation and automated user journeys tied to event-based communication. Across these reviews, buyers repeatedly highlight easier targeting, automated flows, and more relevant messaging as the main benefits of AI-assisted personalization, rather than generic bulk sends. ### What platform integrates proactive notifications with CRM tools? Based on G2 reviews, buyers often look for proactive notification software that connects directly to CRM and customer data workflows so teams can trigger timely messages without switching tools. According to verified users, Zendesk for Customer Service supports integrations and APIs that help centralize support and follow-up communication. G2 reviewers also mention Salesmsg for working well with HubSpot and enabling reminder and follow-up messaging from CRM data, while Wati is noted for integrations with HubSpot, Zapier, Google Sheets, and other systems to move lead and customer details into messaging workflows. Across reviews, the most valued outcomes are less manual work, faster follow-up, and better visibility into customer conversations. ### What platform provides analytics on notification engagement? Based on G2 reviews, several products stand out for giving teams visibility into how notifications perform after they are sent. According to verified users, Pushly is frequently praised for clear reporting, strong analytics, and insights that help teams evaluate clicks, conversions, and audience response. G2 reviewers also mention OneSignal for real-time analytics tied to push campaigns and segmentation, while Pushwoosh is noted for campaign analysis, testing, and performance visibility across automated flows. Review themes consistently show that buyers value tools that make it easy to see what was delivered, how audiences responded, and which campaigns deserve optimization, especially for ongoing engagement and retention programs. ### What is the best proactive notification system for customer alerts? Based on G2 reviews, the best proactive notification system for customer alerts depends on whether teams prioritize support workflows, mass texting, or urgent outreach. According to verified users, Zendesk for Customer Service is often chosen for organized customer alerts tied to ticketing, automation, and multi-channel communication. G2 reviewers also highlight Textedly for quick customer updates, reminders, and promotions, and DialMyCalls for rapid mass alerts through voice and text when teams need to reach large groups quickly. Across the review data, buyers consistently value tools that centralize communications, speed up follow-up, and help make sure important updates are delivered without relying on manual one-by-one outreach. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12524091) – used for automated follow-up, ticket updates, and centralized customer communication - [Textedly](https://www.g2.com/products/textedly/reviews/textedly-review-12696770) – supports customer updates and reminders with easy bulk texting workflows - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews/dialmycalls-review-12795257) – helps teams send urgent alerts to large groups quickly during emergency situations ### Which proactive notification platform offers the fastest message delivery? Based on G2 reviews, several products earn strong mention for fast message delivery, especially in time-sensitive use cases. According to verified users, DialMyCalls is repeatedly described as helping teams notify large groups within seconds during emergencies, outages, and urgent updates. G2 reviewers also mention Dexatel for fast delivery of authentication messages and transaction notifications, and Pushwoosh for rapid push notification delivery during live or time-sensitive campaigns. Across the review set, buyers most often associate speed with tools that support urgent alerts, authentication, or real-time engagement. The strongest recurring theme is dependable delivery under pressure, particularly when delays can affect safety, trust, or response rates. ### Which tool supports proactive notifications for compliance purposes? Based on G2 reviews, buyers seeking proactive notifications for compliance purposes often emphasize auditability, secure communication, and documented workflows. According to verified users, Zendesk for Customer Service is used to maintain clear documentation trails, structured tracking, and centralized records that support audit readiness and consistent follow-up. G2 reviewers also mention Textline for healthcare communication where HIPAA compliance and two-way patient texting are important, while RedFlag is described as useful for safety requirements, emergency notices, and reliable mass alerts to employees or tenants. Across reviews, the common priority is having dependable messaging with traceability, controlled workflows, and clear records when communications need to meet internal or regulated standards. ### What is the top-rated proactive notification platform for enterprises? Based on G2 reviews, enterprise buyers tend to favor platforms that combine scale, automation, integrations, and centralized communication management. According to verified users, Zendesk for Customer Service is frequently described as a powerful, scalable platform for high-volume support, automation, and multi-channel communication across large teams. G2 reviewers also mention Genesys Cloud CX for complex customer journeys, omnichannel orchestration, and AI-supported routing, while Netcore Customer Engagement Platform is highlighted for managing engagement across email, SMS, WhatsApp, and website messaging from one place. Across these reviews, enterprise users consistently value broad channel support, workflow flexibility, reporting, and the ability to reduce manual work while maintaining organized communication at scale. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11784244) – supports scalable, multi-channel support and proactive communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12502148) – fits enterprises managing complex customer journeys, routing, and digital channels - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews/netcore-customer-engagement-platform-review-12038478) – helps teams run personalized journeys across major engagement channels ### Which solution supports automated event-based notifications? Based on G2 reviews, automated event-based notifications are a core strength for platforms built around triggers, workflows, and conditional delivery. According to verified users, SuprSend is specifically praised for end-to-end notification workflows, conditional logic, batching, and multi-channel delivery from one system. G2 reviewers also mention Knock for scheduling, branching, throttling, and workflow-based notifications that remove backend complexity, while Pushly is noted for behavior-based triggers and audience segmentation that support real-time engagement. Across these reviews, the most consistent buyer takeaway is that event-based notification tools are valued when they let teams automate delivery logic, reduce engineering effort, and keep messages timely across web, email, push, or in-app channels. ## G2 Grid® for Proactive Notification Software ![G2 Grid® for Proactive Notification Software plotting products by satisfaction and market presence](https://www.g2.com/categories/proactive-notification/grids.png?focus%5B%5D=574&focus%5B%5D=18815&focus%5B%5D=9170&focus%5B%5D=20196&focus%5B%5D=40744&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=144283) Highlighted products: Zendesk for Customer Service, Textedly, DialMyCalls, Amazon Simple Queue Service (SQS), Text-Em-All, Genesys Cloud CX, Talkdesk, and Wati. Underlying data: [Grid® JSON](https://www.g2.com/categories/proactive-notification/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=textedly&focus%5B%5D=dialmycalls&focus%5B%5D=amazon-simple-queue-service-sqs&focus%5B%5D=text-em-all&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=wati) ## How Many Proactive Notification Software Products Does G2 Track? **Total Products under this Category:** 100 ### Category Stats (Jul 2026) - **Average Rating**: 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Pushwoosh (+0.62%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Proactive Notification Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,600+ Authentic Reviews - 100+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Proactive Notification Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) - **Easiest to Use:** [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) --- **Sponsored** ### DialMyCalls DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=9&secure%5Bchosen_at%5D=2026-07-14T12%3A50%3A54Z&secure%5Bdisplayable_resource_id%5D=9&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=9&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9170&secure%5Bresource_id%5D=9&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fproactive-notification%3Fopen_modal_url%3D%252Fproducts%252Fcommio%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fproactive-notification%2526source%253Dcategory&secure%5Btoken%5D=883311ba8ee0b93fcdbffbd9884efd5bb4463c7a57c59374d3c83406fb98c04c&secure%5Burl%5D=https%3A%2F%2Fwww.dialmycalls.com%2Fsignup&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Proactive Notification Software Products in 2026? ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,647 **How Do G2 Users Rate Zendesk for Customer Service?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (395 reviews) - Customer Support (286 reviews) - Helpful (274 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (216 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (158 reviews) - Complexity (137 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk, enhancing organization and speeding up customer support responses. - Users value the **centralized customer interactions** in Zendesk, enhancing speed and efficiency in support communications. - Users value the **efficient organization and automation** of Zendesk, enabling faster responses and improved customer experiences. - Users appreciate the **ease of use** of Zendesk, enabling efficient management of customer queries and seamless navigation. - Users find Zendesk's **ticket management** intuitive, enhancing teamwork and streamlining customer support effortlessly. **Cons:** - Users find Zendesk lacking in **essential features** , making customization and ticket management unnecessarily complex and frustrating. - Users find the **limited features** of Zendesk for Customer Service frustrating, lacking essential tools for effective integration. - Users find the **learning curve steep** for advanced features, complicating the initial experience with Zendesk Support Suite. - Users find the **limited customization** options in Zendesk challenging, requiring extensive time and research for optimal setup. - Users find the **complexity** of Zendesk challenging, particularly for first-time users navigating advanced features. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- **"[Organized, Efficient Customer Support with Powerful Automation in Zendesk](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)"** **Rating:** 5.0/5.0 stars *— David A.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 2. [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,371 **How Do G2 Users Rate Textedly?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 6.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Textedly?** - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** https://www.textedly.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly_ (400 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small-Business, 28% Mid-Market #### What Are Textedly's Pros and Cons? **Pros:** - Customer Support (336 reviews) - Ease of Use (323 reviews) - Helpful (257 reviews) - Communication (141 reviews) - Text Messaging (134 reviews) **Cons:** - Expensive (93 reviews) - Missing Features (79 reviews) - SMS Issues (58 reviews) - Learning Curve (57 reviews) - Limited Texting Features (52 reviews) ### What Do G2 Reviewers Say About Textedly? *AI-generated summary from verified user reviews* **Pros:** - Users value the **fantastic customer support** of Textedly, always prompt and efficient in resolving issues. - Users appreciate the **ease of use** of Textedly, enjoying its intuitive interface and efficient communication features. - Users find Textedly's **customer support exceptionally helpful** , providing quick assistance and accurate solutions to their queries. - Users enjoy the **easy communication** capabilities of Textedly, enhancing customer interactions and boosting engagement and sales. - Users value the **time-saving and efficient text messaging** capabilities of Textedly for patient communication and reminders. **Cons:** - Users find the pricing of Textedly to be **expensive** , with added costs for features that seem basic elsewhere. - Users desire a **lack of built-in features** for managing contacts and sending texts efficiently within Textedly. - Users face **SMS issues** including missed texts, character limits, and lack of message rollover, complicating their experience. - Users find the **learning curve challenging** , requiring extensive information and multiple steps for setup and usage. - Users find the **limited texting features** frustrating, especially regarding character limits and expiration of messages. #### What Are Recent G2 Reviews of Textedly? **"[Textedly Is Easy to Use with truly Top-Tier Customer Support](https://www.g2.com/survey_responses/textedly-review-13041290)"** **Rating:** 5.0/5.0 stars *— Bethany V.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) --- **"[Textedly Has Made Our Marketing So Much Easier](https://www.g2.com/survey_responses/textedly-review-13098157)"** **Rating:** 4.5/5.0 stars *— Team S.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13098157) --- #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### 3. [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. **Average Rating:** 4.7/5.0 **Total Reviews:** 979 **How Do G2 Users Rate DialMyCalls?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind DialMyCalls?** - **Seller:** [OnTimeTelecom](https://www.g2.com/sellers/ontimetelecom) - **Company Website:** https://www.dialmycalls.com/ - **Year Founded:** 2007 - **HQ Location:** Jupiter, FL - **Twitter:** @DialMyCalls (5,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1115397/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Pastor, Owner - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 58% Small-Business, 36% Mid-Market #### What Are DialMyCalls's Pros and Cons? **Pros:** - Ease of Use (127 reviews) - Customer Support (64 reviews) - Easy Setup (57 reviews) - Simple (56 reviews) - Affordable (48 reviews) **Cons:** - Messaging Issues (18 reviews) - Learning Curve (16 reviews) - Expensive (14 reviews) - Notification Issues (14 reviews) - Phone Number Issues (12 reviews) ### What Do G2 Reviewers Say About DialMyCalls? *AI-generated summary from verified user reviews* **Pros:** - Users find DialMyCalls to have a **user-friendly interface** , making it easy to send broadcasts and notifications. - Users appreciate the **helpful customer support** at DialMyCalls, making communication seamless and reliable. - Users praise the **easy setup** of DialMyCalls, appreciating its user-friendly interface and quick implementation. - Users praise the **simple setup** of DialMyCalls, enhancing convenience and enabling effective communication effortlessly. - Users appreciate the **affordability** of DialMyCalls, making efficient communication accessible without breaking the bank. **Cons:** - Users face **messaging issues** with DialMyCalls, including spam problems, delayed verifications, and limited options post-upgrade. - Users find the **learning curve challenging** , especially with updates and understanding FCC requirements on DialMyCalls. - Users find DialMyCalls to be **expensive** , especially due to unclear pricing and high credit requirements. - Users experience significant **notification issues** , facing delays in number verification and excessive message alerts affecting usability. - Users report several **phone number issues** , including slow verification processes and difficulties with contact management. #### What Are Recent G2 Reviews of DialMyCalls? **"[Efficient and Cost-Effective Community Outreach Tool](https://www.g2.com/survey_responses/dialmycalls-review-11214112)"** **Rating:** 5.0/5.0 stars *— Sean L.* [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-11214112) --- **"[Simple, Flexible Pay-As-You-Go Messaging That Fits Our Workflow](https://www.g2.com/survey_responses/dialmycalls-review-12792601)"** **Rating:** 5.0/5.0 stars *— Jude H.* [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-12792601) --- ### 4. [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring reliable communication without the need to manage underlying infrastructure. Key Features and Functionality: - Queue Types: SQS offers two types of queues: - Standard Queues: Provide high throughput, at-least-once delivery, and best-effort ordering, making them suitable for applications where occasional duplicate messages and out-of-order delivery are acceptable. - FIFO Queues: Ensure exactly-once processing and preserve the exact order of messages, ideal for applications where the order of operations is critical. - Scalability: Automatically scales to handle any volume of messages, processing thousands to millions of messages per second without manual intervention. - Reliability: Messages are redundantly stored across multiple servers and Availability Zones, ensuring high availability and durability. - Security: Supports server-side encryption (SSE) using AWS Key Management Service (KMS) to protect the contents of messages. - Integration: Seamlessly integrates with other AWS services such as Lambda, EC2, ECS, SNS, and EventBridge, facilitating the development of complex, event-driven architectures. - Cost-Effectiveness: Operates on a pay-per-use model, eliminating the need for upfront costs and capacity planning, thus reducing operational overhead. Primary Value and Problem Solved: Amazon SQS simplifies the process of building scalable and reliable distributed systems by decoupling application components. It eliminates the complexity of managing message-oriented middleware, allowing development teams to focus on innovation rather than infrastructure maintenance. By providing a secure, durable, and highly available message queuing service, SQS ensures that messages are reliably delivered between components, even in the face of varying workloads and system failures. This leads to increased application reliability, improved scalability, and faster development cycles. **Average Rating:** 4.4/5.0 **Total Reviews:** 126 **How Do G2 Users Rate Amazon Simple Queue Service (SQS)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 7.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Amazon Simple Queue Service (SQS)?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 37% Small-Business, 32% Enterprise #### What Are Amazon Simple Queue Service (SQS)'s Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Cloud Storage (9 reviews) - Cloud Services (6 reviews) - Easy Access (6 reviews) - Customer Support (5 reviews) **Cons:** - Expensive (9 reviews) - Complexity Issues (3 reviews) - Connectivity Issues (3 reviews) - Slow Internet Speed (3 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Amazon Simple Queue Service (SQS)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Amazon SQS, finding integration and implementation straightforward and efficient. - Users praise the **unlimited storage capacity** of Amazon S3, enabling scalable solutions without hardware constraints. - Users value the **convenience and speed** of AWS Cloud Services, enhancing data sharing and accessibility effortlessly. - Users appreciate the **easy access** to configurations and dashboard, facilitating database management and employee training. - Users appreciate the **prompt customer support** of Amazon SQS, ensuring quick assistance for any queries or issues. **Cons:** - Users find the **pricing system overly expensive** , which poses challenges for small organizations with limited budgets. - Users find the **complexity issues** of Amazon SQS daunting, making it less user-friendly for casual users. - Users face **connectivity issues** due to high-speed internet requirements, affecting performance and access to cloud services. - Users experience **slow internet speed** affecting data transfer and overall functionality, especially when accessing cloud storage. - Users find the **complexity of writing bucket policies** for SQS makes it hard for casual users to navigate. #### What Are Recent G2 Reviews of Amazon Simple Queue Service (SQS)? **"[A robust, cost-effective queueing system that just works](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124)"** **Rating:** 5.0/5.0 stars *— Dhaval C.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124) --- **"[Efficient, Scalable Messaging for ETL and Event-Driven Pipelines](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708)"** **Rating:** 5.0/5.0 stars *— mani s.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708) --- #### What Are G2 Users Discussing About Amazon Simple Queue Service (SQS)? - [What is Amazon Simple Queue Service (SQS) used for?](https://www.g2.com/discussions/what-is-amazon-simple-queue-service-sqs-used-for) - 1 comment - [What is queue in AWS?](https://www.g2.com/discussions/what-is-queue-in-aws) - 1 comment - [How do I use SQS queue?](https://www.g2.com/discussions/how-do-i-use-sqs-queue) - [What is the use of Amazon SQS?](https://www.g2.com/discussions/what-is-the-use-of-amazon-sqs) - [What type of queuing system is Amazon SQS?](https://www.g2.com/discussions/what-type-of-queuing-system-is-amazon-sqs) ### 5. [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a diverse range of users, including schools, non-profits, businesses, and community organizations, enabling them to reach their audiences swiftly and efficiently. By providing a streamlined communication solution, Text-Em-All addresses the need for timely and effective messaging in various contexts. The service is particularly valuable for organizations that require rapid dissemination of important information, such as emergency alerts, event notifications, or updates on critical changes. For instance, schools can utilize Text-Em-All to keep parents informed about school closures or safety protocols, ensuring that vital information reaches families without delay. Non-profits can engage volunteers and supporters with updates on initiatives or fundraising efforts, fostering a sense of community and involvement. Businesses can also leverage the platform to communicate with employees or customers, enhancing engagement and driving growth through effective SMS marketing. The versatility of Text-Em-All makes it an essential tool for any organization looking to enhance their communication strategy. Key features of Text-Em-All include a user-friendly interface that simplifies the process of creating and sending messages, making it accessible for users with varying levels of technical expertise. The platform offers robust analytics that allow organizations to track engagement and response rates, providing valuable insights into the effectiveness of their messaging campaigns. Additionally, Text-Em-All supports various messaging formats, including text and voice, offering flexibility in how information is shared. This adaptability ensures that organizations can tailor their communication to best suit their audience's preferences. What sets Text-Em-All apart in the mass messaging category is not only its functionality but also its strong organizational culture. The company prioritizes compassion, authenticity, and shared excellence, creating a positive work environment that reflects in its customer interactions. By refraining from delivering spam or political messages, Text-Em-All emphasizes a commitment to community well-being, ensuring that the focus remains on delivering value to users and their audiences. This dedication to being a joy to do business with enhances the overall user experience, making it easier for organizations to adopt and integrate the service into their communication practices. In a fast-paced communication landscape, Text-Em-All fosters a sense of trust and reliability by placing people above profit and greatness over growth. This approach not only enhances the effectiveness of communication efforts but also builds lasting relationships between organizations and their audiences. **Average Rating:** 4.8/5.0 **Total Reviews:** 815 **How Do G2 Users Rate Text-Em-All?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Text-Em-All?** - **Seller:** [Text-Em-All](https://www.g2.com/sellers/text-em-all) - **Company Website:** https://www.text-em-all.com/mass-texting-service - **Year Founded:** 2005 - **HQ Location:** Frisco, TX - **Twitter:** @TextEmAll (1,441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/236007/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Pastor - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 47% Small-Business, 43% Mid-Market #### What Are Text-Em-All's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Text Messaging (38 reviews) - Communication (27 reviews) - Simple (26 reviews) - Easy Setup (24 reviews) **Cons:** - Expensive (19 reviews) - Messaging Issues (15 reviews) - Limited Texting Features (11 reviews) - Pricing Issues (11 reviews) - Character Limitation (9 reviews) ### What Do G2 Reviewers Say About Text-Em-All? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Text-Em-All, making communication with large teams efficient and simple. - Users highlight the **ease of setup and cost-effectiveness** of Text-Em-All for effective communication with recipients. - Users value the **easy and intuitive communication** capabilities of Text-Em-All, enhancing connection with large groups effectively. - Users love the **remarkable ease of use** of Text-Em-All, making communication efficient and hassle-free. - Users appreciate the **easy setup** of Text-Em-All, enabling quick initiation and efficient communication management. **Cons:** - Users find the **cost prohibitive** , leading them to seek more affordable alternatives for their needs. - Users express frustration over **messaging issues** , including language limitations and unfair app charges. - Users are frustrated by the **limited texting features** , including a 160 character limit and reduced broadcast options. - Users express concern over **pricing issues** , particularly with message limits and the requirement to purchase points. - Users find the **character limitation per credit** restrictive, especially when already paying for the service. #### What Are Recent G2 Reviews of Text-Em-All? **"[Very user friendly, and time saving!](https://www.g2.com/survey_responses/text-em-all-review-8633417)"** **Rating:** 5.0/5.0 stars *— Sammi G.* [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8633417) --- **"[Easy and effective](https://www.g2.com/survey_responses/text-em-all-review-8172244)"** **Rating:** 4.5/5.0 stars *— Valerie Rochelle R.* [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8172244) --- #### What Are G2 Users Discussing About Text-Em-All? - [What is Text-Em-All used for?](https://www.g2.com/discussions/what-is-text-em-all-used-for) - [What is the purpose of SMS texting?](https://www.g2.com/discussions/what-is-the-purpose-of-sms-texting) - 1 comment - [How does call em all work?](https://www.g2.com/discussions/how-does-call-em-all-work) - 2 comments - [What are the common features of text messaging?](https://www.g2.com/discussions/text-em-all-what-are-the-common-features-of-text-messaging) - 1 comment ### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,466 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing flexibility for their teams. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing communication and collaboration effectively for their operations. - Users value the **reliable cloud-based accessibility** of Genesys Cloud CX, enhancing business continuity and client satisfaction. - Users commend the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines operations across multiple channels. - Users appreciate the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow requirements. **Cons:** - Users feel the **limited features** of Genesys Cloud CX require extra licenses, complicating usability and integration. - Users are concerned about **missing features** in Genesys Cloud CX, specifically related to advanced functionalities and integrations. - Users find the interface of Genesys Cloud CX to be **overwhelming and complex** , especially for newcomers navigating its features. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, lacking customization and efficiency for complex needs. - Users find the **steep learning curve** of Genesys Cloud CX challenging, with complex navigation and hidden features for newcomers. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,441 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations. - Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service. - Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions. - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams. **Cons:** - Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality. - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts. - Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management. - Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes. - Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- **"[Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance](https://www.g2.com/survey_responses/talkdesk-review-13074985)"** **Rating:** 5.0/5.0 stars *— Tavia C.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13074985) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. **Average Rating:** 4.6/5.0 **Total Reviews:** 478 **How Do G2 Users Rate Wati?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Wati?** - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** https://www.wati.io/ - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati_io (594 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 73% Small-Business, 20% Mid-Market #### What Are Wati's Pros and Cons? **Pros:** - Ease of Use (102 reviews) - Automation (71 reviews) - Customer Support (65 reviews) - Easy Setup (64 reviews) - Features (54 reviews) **Cons:** - Expensive (39 reviews) - Cost (32 reviews) - Pricing Issues (23 reviews) - Missing Features (16 reviews) - Poor Customer Support (16 reviews) ### What Do G2 Reviewers Say About Wati? *AI-generated summary from verified user reviews* **Pros:** - Users find WATI's platform **intuitive and easy to use** , making WhatsApp automation simple and efficient. - Users highlight the **efficiency of Wati's automation** , appreciating its intuitive design and excellent technical support. - Users appreciate the **excellent customer support** offered by Wati, highlighting its prompt and helpful assistance. - Users value the **easy setup** of Wati, enabling quick implementation and efficient communication for their needs. - Users appreciate the **user-friendly interface** of Wati, enhancing the ease of bulk messaging and automation tools. **Cons:** - Users find Wati **expensive** , particularly for small businesses, despite its great potential and features. - Users find WATI to be **too expensive** for small businesses, impacting its overall accessibility and value. - Users express concerns about **pricing issues** with Wati, as the lack of transparency affects trust and affordability. - Users find the **missing features** of Wati limiting, especially regarding automation, reporting, and user access. - Users express frustration over the **poor customer support** of Wati, highlighting difficulties in reaching assistance and slow response times. #### What Are Recent G2 Reviews of Wati? **"[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)"** **Rating:** 4.5/5.0 stars *— Shivam P.* [Read full review](https://www.g2.com/survey_responses/wati-review-13092376) --- **"[Seamless API Integration and Reliable Performance for Streamlined Lead Management](https://www.g2.com/survey_responses/wati-review-13035486)"** **Rating:** 5.0/5.0 stars *— Abhishek p.* [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) --- #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### 9. [OneSignal](https://www.g2.com/products/onesignal/reviews) OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,195 **How Do G2 Users Rate OneSignal?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind OneSignal?** - **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal) - **Company Website:** https://www.onesignal.com - **Year Founded:** 2014 - **HQ Location:** San Mateo, California - **Twitter:** @onesignal (5,546 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6424376/ (171 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 24% Mid-Market #### What Are OneSignal's Pros and Cons? **Pros:** - Ease of Use (143 reviews) - Notifications (114 reviews) - Notification Features (105 reviews) - Easy Setup (74 reviews) - Automation (60 reviews) **Cons:** - Missing Features (33 reviews) - Learning Curve (30 reviews) - Limited Features (28 reviews) - Expensive (21 reviews) - Not Intuitive (15 reviews) ### What Do G2 Reviewers Say About OneSignal? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of OneSignal, making notification management and segmentation effortless and effective. - Users value the **reliable and targeted notifications** from OneSignal, enabling efficient communication with minimal oversight needed. - Users love the **effortless setup and comprehensive notification features** of OneSignal, enhancing engagement across multiple platforms. - Users find the **easy setup** of OneSignal significantly simplifies push notifications compared to traditional email campaigns. - Users love the **automation and promptness** of OneSignal, making it easy to deliver personalized messages efficiently. **Cons:** - Users feel that OneSignal has **missing features** , particularly advanced options restricted to paid plans. - Users feel that **the learning curve is steep** , with overwhelming documentation and a lack of clear setup guidance. - Users find OneSignal's **limited features** a drawback, especially with advanced tools locked behind paid plans. - Users note that the **expensive pricing** can escalate quickly as they scale, impacting affordability for advanced features. - Users find the setup process **not intuitive** , desiring clearer guidance for advanced features and simpler message resending. #### What Are Recent G2 Reviews of OneSignal? **"[All-in-One Messaging with Strong Segmentation and Real-Time Analytics](https://www.g2.com/survey_responses/onesignal-review-12952478)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/onesignal-review-12952478) --- **"[Very nice](https://www.g2.com/survey_responses/onesignal-review-12977679)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679) --- #### What Are G2 Users Discussing About OneSignal? - [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 3 comments, 3 upvotes ### 10. [ClickPost](https://www.g2.com/products/clickpost/reviews) ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. **Average Rating:** 4.8/5.0 **Total Reviews:** 144 **How Do G2 Users Rate ClickPost?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind ClickPost?** - **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost) - **Company Website:** https://www.clickpost.ai/ - **HQ Location:** Recife , Pernambuco - **Twitter:** @ClickPost (198 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/playnaweb/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 59% Mid-Market, 21% Small-Business #### What Are ClickPost's Pros and Cons? **Pros:** - Tracking (44 reviews) - Ease of Use (42 reviews) - Customer Support (35 reviews) - Service Quality (24 reviews) - Real-time Tracking (23 reviews) **Cons:** - Limited Customization (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) - Tracking Issues (6 reviews) - Delays (5 reviews) ### What Do G2 Reviewers Say About ClickPost? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accurate and real-time tracking** features of ClickPost, simplifying logistics management and communication. - Users value the **ease of use** of ClickPost, appreciating its simple communication and intuitive dashboard for tracking. - Users appreciate the **knowledgeable customer support** of ClickPost, ensuring reliable service and smooth integration. - Users value ClickPost's **excellent service quality** , appreciating prompt support and seamless logistics management for D2C brands. - Users value the **real-time tracking** feature of ClickPost, enhancing visibility and operational control in their order management. **Cons:** - Users note the **limited customization** options in ClickPost, indicating a need for better integration and dashboard flexibility. - Users feel the **missing features** hinder their ability to fully utilize ClickPost's capabilities and efficient functionality. - Users experience **delay issues** with real-time tracking updates and shipment status, impacting overall efficiency. - Users experience **tracking issues** with delays and unclear remarks, affecting their ability to act promptly. - Users face issues with **delays** in status updates, leading to confusion and inaccurate shipment information. #### What Are Recent G2 Reviews of ClickPost? **"[Smooth Onboarding and a User-Friendly Experience](https://www.g2.com/survey_responses/clickpost-review-12439989)"** **Rating:** 5.0/5.0 stars *— Murtuza S.* [Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989) --- **"[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)"** **Rating:** 4.5/5.0 stars *— Aviral G.* [Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159) --- #### What Are G2 Users Discussing About ClickPost? - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) ### 11. [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 **How Do G2 Users Rate Textline?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 7.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Textline?** - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** https://textline.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Textline's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Customer Support (127 reviews) - Helpful (125 reviews) - Communication (85 reviews) - Features (79 reviews) **Cons:** - Missing Features (37 reviews) - Messaging Issues (31 reviews) - Notification Issues (26 reviews) - Limited Features (19 reviews) - SMS Issues (19 reviews) ### What Do G2 Reviewers Say About Textline? *AI-generated summary from verified user reviews* **Pros:** - Users find Textline's **ease of use** exceptional, enjoying quick communication and a straightforward interface. - Users rave about the **friendly and responsive customer support** from Textline, ensuring quick resolution of issues. - Users appreciate the **helpful customer support** of Textline, ensuring quick resolutions and efficient communication. - Users appreciate the **efficient communication capabilities** of Textline, enhancing customer support and service delivery significantly. - Users appreciate the **efficient communication capabilities** of Textline, enhancing customer support and service delivery significantly. **Cons:** - Users desire **missing features** like message delivery status, editing, and robust billing options to enhance Textline’s functionality. - Users face **messaging issues** that require refreshing for new messages and complicate conversation management within the app. - Users experience **notification issues** , feeling overwhelmed by excessive alerts and limited filtering options for messages. - Users find Textline's **limited features** restrict its effectiveness, particularly regarding bulk messaging shortcuts and integrations. - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. #### What Are Recent G2 Reviews of Textline? **"[Textline Makes Patient Communication Smooth, Fast, and Easy](https://www.g2.com/survey_responses/textline-review-12696238)"** **Rating:** 5.0/5.0 stars *— Bahareh H.* [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) --- **"[Efficient, Versatile, and Essential Communication Tool](https://www.g2.com/survey_responses/textline-review-10345791)"** **Rating:** 5.0/5.0 stars *— Greg S.* [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) --- #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### 12. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Easy Communication (74 reviews) - Easy Integration (66 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (22 reviews) - Sending Issues (17 reviews) - SMS Issues (17 reviews) - Slow Loading (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find Salesmsg to be **easy to use and intuitive** , making patient communication convenient and hassle-free. - Users appreciate the **easy communication** of Salesmsg, enabling efficient interactions without disturbing patients’ routines. - Users value the **easy integration** of Salesmsg with HubSpot, enhancing their SMS communication and workflow efficiency. - Users love the **seamless integration** of Salesmsg with HubSpot, facilitating effective communication and lead management. - Users value the **helpful customer support** with Salesmsg, ensuring assistance is always available when needed. **Cons:** - Users find **missing features** like dark mode and large image uploads critical for improving their experience. - Users encounter **messaging issues** like delivery problems and SMS tracking limitations, affecting the overall usability of Salesmsg. - Users experience **sending issues** with blank panels and lack of failure reports affecting communication efficiency. - Users experience **SMS issues** like delayed message delivery and settings complications that detract from the overall performance. - Users report **slow loading times** on the mobile app, leading to frustration and reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 13. [Dexatel](https://www.g2.com/products/dexatel/reviews) Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Dexatel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Dexatel?** - **Seller:** [Dexatel](https://www.g2.com/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Company Website:** https://dexatel.com/ - **Year Founded:** 2015 - **HQ Location:** Tallinn, EE - **Twitter:** @dexatel (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dexatel-ou/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Telecommunications - **Company Size:** 40% Mid-Market, 37% Enterprise #### What Are Dexatel's Pros and Cons? **Pros:** - API Integration (1 reviews) - Ease of Use (1 reviews) - Reliability (1 reviews) - Time Management (1 reviews) - Time-Saving (1 reviews) ### What Do G2 Reviewers Say About Dexatel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy and reliable API integration** of Dexatel, streamlining workflows and saving time significantly. - Users appreciate the **ease of use** of Dexatel Verify, streamlining workflows and saving time on verifying numbers. - Users value the **reliability** of Dexatel Verify, which streamlines workflows and enhances efficiency for teams. - Users appreciate the **time-saving efficiency** of Dexatel, making workflows quick and reliable for their teams. - Users appreciate the **time-saving efficiency** of Dexatel Verify, making workflow quick and hassle-free. #### What Are Recent G2 Reviews of Dexatel? **"[SMS API & WhatsApp Messaging for Saas Authwentication and Customer communication](https://www.g2.com/survey_responses/dexatel-review-13066584)"** **Rating:** 5.0/5.0 stars *— Elvire J.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13066584) --- **"[Scalable Messaging Platform for High-Volume Tech Recruitment](https://www.g2.com/survey_responses/dexatel-review-13057794)"** **Rating:** 5.0/5.0 stars *— erik r.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13057794) --- #### What Are G2 Users Discussing About Dexatel? - [What is Dexatel used for?](https://www.g2.com/discussions/what-is-dexatel-used-for) ### 14. [MoEngage](https://www.g2.com/products/moengage/reviews) MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more. Enterprises use MoEngage to be more agile, efficient, and independent. They achieve this by increasing campaign velocity, reducing the time to go live, optimizing at scale, and eliminating redundancy while maintaining data security and privacy. \> Data Ingestion and Management: MoEngage combines data from multiple offline and online sources to help brands gain a 360-degree view of their customers. \> Customer, Journey, and Campaign Insights: MoEngage Analytics provides marketers and product owners with real-time insights into customer behavior, journey, product usage, preferences, and interests. \> Segmentation and Personalization: Brands can leverage MoEngage’s Real-time Segmentation and Personalization suite to orchestrate journeys and build 1:1 experiences across the website, mobile, email, social, and instant messaging channels. \> Transactional Messaging/Critical Alert Infrastructure: MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication on a single platform, enabling better insights and lower maintenance costs. \> Proprietary AI Agents and Machine Learning: MoEngage’s AI Agents help marketers develop winning copies and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701: 2019, and the BCMS ISO 22301: 2019 requirements to fulfill the data privacy and security needs of enterprise brands. For over a decade, leading consumer brands in 60+ countries have been using MoEngage to reach enterprise goals that are most important to their global business without compromising quality or speed of execution. Our ever-expanding partner ecosystem helps enterprise brands build a lean, flexible, and reliable martech stack. With offices in 13 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. **Average Rating:** 4.5/5.0 **Total Reviews:** 509 **How Do G2 Users Rate MoEngage?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind MoEngage?** - **Seller:** [MoEngage](https://www.g2.com/sellers/moengage) - **Company Website:** https://www.moengage.com/ - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @moengage (2,530 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4800048/ (899 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Online Media - **Company Size:** 56% Mid-Market, 24% Small-Business #### What Are MoEngage's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (38 reviews) - Analytics (32 reviews) - Helpful (32 reviews) - Campaign Management (30 reviews) **Cons:** - Missing Features (16 reviews) - Learning Curve (14 reviews) - Limitations (12 reviews) - Complexity (10 reviews) - Difficult Learning (9 reviews) ### What Do G2 Reviewers Say About MoEngage? *AI-generated summary from verified user reviews* **Pros:** - Users praise MoEngage for its **ease of use** , enabling streamlined data management and user-friendly campaign management. - Users rave about the **ease of building funnels** with MoEngage, facilitating quick insights for decision-making and QA. - Users value the **real-time analytics** of MoEngage, facilitating effective decision-making and improved user insights. - Users find MoEngage **extremely helpful** for segment flows and data management, enhancing campaign effectiveness and team collaboration. - Users find MoEngage's **Campaign Management** effective for segmenting audiences and optimizing their marketing efforts. **Cons:** - Users find **missing session-related attributes** problematic, often needing tech support and facing notification issues on Android devices. - Users find the **steep learning curve** of MoEngage challenging, especially for those unfamiliar with its complexities. - Users find limitations in MoEngage’s **live features and AI accuracy** , making it less effective than expected. - Users find the **complexity in managing segments** challenging, especially with additional costs and untrained AI features. - Users find the **difficult learning curve** of MoEngage challenging, especially for new users navigating its features. #### What Are Recent G2 Reviews of MoEngage? **"[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) --- **"[Effortless Funnel Building and Real-Time Segmentation](https://www.g2.com/survey_responses/moengage-review-12111630)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/moengage-review-12111630) --- #### What Are G2 Users Discussing About MoEngage? - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### 15. [SuprSend](https://www.g2.com/products/suprsend/reviews) SuprSend is a notification infrastructure built for modern product teams who need reliable, scalable, and developer-friendly notifications without building everything from scratch. WHY TEAMS CHOOSE SUPRSEND: Stop Rebuilding Notifications Most teams waste 3-6 months building notification systems that break at scale. SuprSend gives you enterprise-grade infrastructure out of the box so you can ship notifications in days, not months. One API, Every Channel Send to email, SMS, WhatsApp, Slack, MS Teams, mobile push, web push, and in-app—all with a single API call. No more juggling multiple vendor SDKs or maintaining separate integrations. Built for Developers, Loved by Product Teams Developers get clean APIs and SDKs (Node, Python, Java, Go, PHP). Product teams get a no-code workflow builder to create, test, and launch notifications without engineering bottlenecks. Workflows That Actually Work Build smart notification workflows with batching, digests, delays, conditional logic, timezone support, and cross-channel routing. Send the right message, on the right channel, at the right time. WHAT YOU GET: - Unified Notification API - One API for all channels - Template Management - Version-controlled templates with live preview - Workflow Builder - Drag-and-drop workflows with conditions and delays - In-App Inbox & Feed - Drop-in React components for web and mobile - User Preferences - Out-of-the-box preference management - Multi-Tenancy - Per-tenant customization for B2B2C products - Vendor Management - Automatic failover between email/SMS providers - Smart Routing - Intelligent channel selection based on user behavior - Real-time Analytics - Logs, delivery rates, and failure alerts - Data Warehouse Integration - Run campaigns on top of your data BUILT FOR: - SaaS products needing transactional emails (password resets, invoices, alerts) - B2B2C platforms requiring per-tenant notification customization - Growth teams running engagement campaigns across multiple channels - Engineering teams who don't want to build notification infrastructure TRUSTED BY: Startups to scaling companies across SaaS, E-commerce, FinTech, HealthTech, and EdTech rely on SuprSend to handle millions of notifications daily. Try SuprSend for free: https://www.suprsend.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 126 **How Do G2 Users Rate SuprSend?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.6/10 (Category avg: 9.0/10) - **Segmentation:** 9.9/10 (Category avg: 8.5/10) **Who Is the Company Behind SuprSend?** - **Seller:** [SuprSend](https://www.g2.com/sellers/suprsend) - **Company Website:** https://www.suprsend.com - **Year Founded:** 2022 - **HQ Location:** San Francisco, CA - **Twitter:** @SuprSend (102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/suprsend/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 22% Mid-Market #### What Are SuprSend's Pros and Cons? **Pros:** - Notifications (60 reviews) - Ease of Use (57 reviews) - Notification Features (57 reviews) - Integrations (42 reviews) - Easy Setup (41 reviews) **Cons:** - Missing Features (26 reviews) - Limited Features (8 reviews) - Limited Templates (5 reviews) - Difficult Setup (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About SuprSend? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **visual workflow builder** of SuprSend, simplifying notification management without needing code. - Users value the **ease of use** of SuprSend, enabling smooth workflow management without the need for coding. - Users appreciate the **user-friendly notification workflow builder** in SuprSend, enabling seamless management and updates without coding. - Users love the **seamless integrations** with backend systems, streamlining notification setup and saving valuable development time. - Users value the **easy setup** of SuprSend, enabling personalized notifications without coding hassles for different user types. **Cons:** - Users note that the **analytics features are lacking** details, suggesting improvements for a more comprehensive experience. - Users desire more **features on the platform** to enhance complex marketing notifications, as current options are limited. - Users find the **limited templates** frustrating, wishing for more options to save time and enhance customization. - Users find the **difficult setup** of SuprSend time-consuming, often requiring significant effort before enjoying its seamless experience. - Users find a **steep learning curve** with SuprSend, needing time to configure and understand the platform effectively. #### What Are Recent G2 Reviews of SuprSend? **"[SuprSend Makes Multi-Channel Notifications Clean, Scalable, and Developer-Friendly](https://www.g2.com/survey_responses/suprsend-review-12770173)"** **Rating:** 4.0/5.0 stars *— Sakshi T.* [Read full review](https://www.g2.com/survey_responses/suprsend-review-12770173) --- **"[Streamlining Multi-Channel Notifications with Ease](https://www.g2.com/survey_responses/suprsend-review-12762968)"** **Rating:** 5.0/5.0 stars *— Rutvik V.* [Read full review](https://www.g2.com/survey_responses/suprsend-review-12762968) --- ### 16. [Azure Notification Hubs](https://www.g2.com/products/azure-notification-hubs/reviews) Azure Notification Hubs is a massively scalable mobile push notification engine for quickly sending millions of notifications to iOS, Android, Windows, or Kindle devices, working with APNs (Apple Push Notification service), GCM (Google Cloud Messaging), WNS (Windows Push Notification Service), MPNS (Microsoft Push Notification Service), and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Azure Notification Hubs?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) - **Ease of Use:** 7.9/10 (Category avg: 9.0/10) - **Segmentation:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Azure Notification Hubs?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 40% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Azure Notification Hubs? **"[Azure Notification Hubs - Push Notifications](https://www.g2.com/survey_responses/azure-notification-hubs-review-4885658)"** **Rating:** 4.5/5.0 stars *— Verified User in Staffing and Recruiting* [Read full review](https://www.g2.com/survey_responses/azure-notification-hubs-review-4885658) --- **"[Azure Notifications Hub](https://www.g2.com/survey_responses/azure-notification-hubs-review-8647517)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/azure-notification-hubs-review-8647517) --- #### What Are G2 Users Discussing About Azure Notification Hubs? - [What is Hub notification?](https://www.g2.com/discussions/what-is-hub-notification) - [What is Azure push notification?](https://www.g2.com/discussions/what-is-azure-push-notification) - [What is SNS in Azure?](https://www.g2.com/discussions/what-is-sns-in-azure) - [What are notification hubs in Azure?](https://www.g2.com/discussions/what-are-notification-hubs-in-azure) ### 17. [Mongoose Conversation Intelligence Platform](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews) Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Mongoose Conversation Intelligence Platform?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Mongoose Conversation Intelligence Platform?** - **Seller:** [Mongoose](https://www.g2.com/sellers/mongoose) - **Year Founded:** 2009 - **HQ Location:** Orchard Park, New York - **Twitter:** @hellomongoose (488 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hello-mongoose/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 55% Mid-Market, 22% Enterprise #### What Are Mongoose Conversation Intelligence Platform's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Time-saving (3 reviews) **Cons:** - Integration Issues (2 reviews) - Poor Integration (2 reviews) - API Integration Issues (1 reviews) - Communication Issues (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Mongoose Conversation Intelligence Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Mongoose Conversation Intelligence Platform to be **incredibly easy to use** , enhancing communication efficiency and engagement. - Users benefit from the **intuitive dashboard and smart messaging features** of Mongoose, enhancing communication and efficiency. - Users value the **excellent customer support** of Mongoose, enhancing their experience with timely assistance and guidance. - Users find Mongoose invaluable for communication, highlighting its **ease of use and excellent support** from the team. - Users value the **time-saving capabilities** of Mongoose Conversation Intelligence Platform, enhancing communication efficiency for student interactions. **Cons:** - Users struggle with **integration issues** that hinder seamless usage of Mongoose Conversation Intelligence Platform with essential internal tools. - Users face challenges due to **poor integration** , making it difficult to upload profiles and use other essential tools effectively. - Users face **API integration issues** that hinder the seamless uploading and creation of student profiles, complicating their experience. - Users experience **communication issues** due to lack of call distinction, complicating personal and Mongoose interactions. - Users face **connection issues** with calls not distinguishing between personal and Mongoose numbers, complicating communication. #### What Are Recent G2 Reviews of Mongoose Conversation Intelligence Platform? **"[Cute and motivating](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)"** **Rating:** 4.0/5.0 stars *— Cassie M.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848) --- **"[Boosts Communication with Easy Setup](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)"** **Rating:** 4.5/5.0 stars *— Elisa K.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088) --- ### 18. [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) Netcore is an agentic marketing platform trusted by 6,500+ brands across 40 countries for customer engagement, marketing automation, and personalization. We help marketing teams in ecommerce, retail, BFSI, large enterprise, and D2C build profitable growth through meaningful, data-driven customer connections. Our all-in-one MarTech platform brings together everything marketers need to engage, convert, and retain customers across channels: email marketing, WhatsApp marketing, push notifications, SMS, in-app messaging, and web personalization. With customer data platform (CDP) capabilities, customer journey orchestration, AI-led product recommendations, and onsite search, Netcore puts the customer at the core of every campaign. Netcore brings AI agents into the marketer's workflow to automate campaign creation, customer segmentation, and 1:1 personalization at scale. With predictive analytics, A/B testing, and autonomous optimization, our agents help brands lift engagement rates, improve conversions, and maximize marketing ROI. Customers using our platform report measurable results, including up to 6X revenue uplift, 70X marketing-generated ROI, and 5X digital engagement. At global scale, Netcore powers 50 billion+ emails, 5 billion+ push notifications, 200 million+ WhatsApp messages, and 1 million+ AI-driven interactions every month. From email service provider capabilities to a complete customer lifecycle management (CLM) and customer engagement suite, Netcore helps you deliver the right message, on the right channel, at the right time. Looking for a fullstack customer engagement platform with agentic capabilities? Explore Netcore. **Average Rating:** 4.5/5.0 **Total Reviews:** 564 **How Do G2 Users Rate Netcore Customer Engagement Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Segmentation:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Netcore Customer Engagement Platform?** - **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited) - **Company Website:** https://netcorecloud.com/ - **Year Founded:** 1998 - **HQ Location:** Mumbai, Maharashtra - **Twitter:** @netcore_cloud (1,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netcore-solutions/ (1,278 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Insurance - **Company Size:** 49% Mid-Market, 33% Enterprise #### What Are Netcore Customer Engagement Platform's Pros and Cons? **Pros:** - Ease of Use (166 reviews) - Helpful (119 reviews) - Engagement (113 reviews) - Customer Support (103 reviews) - Features (100 reviews) **Cons:** - Missing Features (49 reviews) - Slow Performance (43 reviews) - Learning Curve (38 reviews) - Slow Loading (34 reviews) - Limited Features (27 reviews) ### What Do G2 Reviewers Say About Netcore Customer Engagement Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Netcore's platform, highlighting the effective drag-and-drop journey builder. - Users value the **helpful support** from Netcore's team, ensuring smooth implementation and effective engagement strategies. - Users highlight the **intelligent automation** of Netcore's platform, streamlining omnichannel engagement and enhancing customer experiences. - Users appreciate the **responsive customer support** of Netcore, highlighting their quick assistance and helpful recommendations. - Users love the **robust omnichannel capabilities** of Netcore, making customer engagement seamless and effective across various channels. **Cons:** - Users find the **missing automation features** hinder campaign efficiency and delay reporting processes. - Users often face **slow performance** with report generation and campaign execution, leading to inefficiencies in operations. - Users find a **slight learning curve** with the Netcore platform, noting the interface could be more intuitive. - Users report **slow loading times** which can hinder their overall experience and efficiency with the platform. - Users find the **limited features** for customization and reporting hinder their effectiveness in using the platform. #### What Are Recent G2 Reviews of Netcore Customer Engagement Platform? **"[Netcore Delivers Speed to Value with Seamless, Powerful Omnichannel Journeys](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)"** **Rating:** 5.0/5.0 stars *— Yash G.* [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108) --- **"[Unified Customer Data and AI Personalization That Boosts Engagement](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)"** **Rating:** 5.0/5.0 stars *— Rishabh P.* [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423) --- #### What Are G2 Users Discussing About Netcore Customer Engagement Platform? - [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded) - [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email) - [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore) ### 19. [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews) One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, intuitive platform empowers business owners and professionals alike to deliver personable, enjoyable experiences to their clients through online appointment scheduling, messaging, marketing, and payments that are simple, elegant, and reliable. Visit joinblvd.com to see a demo. **Average Rating:** 4.4/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Boulevard?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Boulevard?** - **Seller:** [Boulevard Labs, Inc.](https://www.g2.com/sellers/boulevard-labs-inc) - **Company Website:** https://joinblvd.com - **Year Founded:** 2016 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/boulevard/ (570 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Health, Wellness and Fitness, Consumer Services - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Boulevard's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Booking Ease (9 reviews) - Customer Support (8 reviews) - Features (8 reviews) - Helpful (8 reviews) **Cons:** - Missing Features (7 reviews) - Communication Issues (4 reviews) - Payment Issues (4 reviews) - Feature Issues (3 reviews) - Inaccurate Reporting (3 reviews) ### What Do G2 Reviewers Say About Boulevard? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Boulevard, enjoying a smooth transition and a streamlined booking experience. - Users value the **ease of booking** with Boulevard, appreciating its smooth navigation and user-friendly features. - Users commend the **timely and friendly customer support** of Boulevard, enhancing their overall experience and satisfaction. - Users value Boulevard's **ease of use and comprehensive features** , streamlining operations and enhancing patient engagement effortlessly. - Users love the **user-friendly interface** of Boulevard, appreciating its seamless client management and excellent customer support. **Cons:** - Users feel Boulevard lacks **essential features** , like comprehensive receipts and auto-population in checkout, hindering usability. - Users face **communication issues** with Boulevard, often experiencing long wait times and difficulty reaching live support. - Users report experiencing **payment issues** , such as delayed deposits and lack of third-party processing integration. - Users find that some **features fall short** , lacking essential tools and integrations for an optimal experience. - Users find the **inaccurate reporting** frustrating, as it complicates tracking and presenting service details to clients. #### What Are Recent G2 Reviews of Boulevard? **"[Unified Platform, Smooth Transition](https://www.g2.com/survey_responses/boulevard-review-12640742)"** **Rating:** 5.0/5.0 stars *— Natascha R.* [Read full review](https://www.g2.com/survey_responses/boulevard-review-12640742) --- **"[User-Friendly Dashboard and Support, But Some Features Need Tweaks](https://www.g2.com/survey_responses/boulevard-review-11905551)"** **Rating:** 4.5/5.0 stars *— Philippe I.* [Read full review](https://www.g2.com/survey_responses/boulevard-review-11905551) --- #### What Are G2 Users Discussing About Boulevard? - [What is Boulevard used for?](https://www.g2.com/discussions/what-is-boulevard-used-for) ### 20. [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management **Average Rating:** 4.7/5.0 **Total Reviews:** 626 **How Do G2 Users Rate SimpleTexting?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 8.0/10 (Category avg: 8.5/10) **Who Is the Company Behind SimpleTexting?** - **Seller:** [Sinch](https://www.g2.com/sellers/sinch) - **Company Website:** https://www.sinch.com - **Year Founded:** 2008 - **HQ Location:** Stockholm, Sweden - **Twitter:** @wearesinch (3,648 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sinch (4,371 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Religious Institutions - **Company Size:** 74% Small-Business, 23% Mid-Market #### What Are SimpleTexting's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Messaging (2 reviews) - Text Messaging (2 reviews) - Analytics (1 reviews) - API Integration (1 reviews) **Cons:** - Missing Features (2 reviews) - Access Issues (1 reviews) - Chat Issues (1 reviews) - Delay Issues (1 reviews) - Delays (1 reviews) ### What Do G2 Reviewers Say About SimpleTexting? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SimpleTexting, highlighting its simple setup and user-friendly navigation. - Users appreciate the **user-friendly messaging** of SimpleTexting, enhancing customer communication with ease and credibility. - Users love the **user-friendly text messaging** feature of SimpleTexting, ensuring seamless communication with customers effortlessly. - Users value the **analytics features** of SimpleTexting, finding them insightful and easy to use for communication strategies. - Users value the **efficient API integration** of SimpleTexting, enhancing their CRM workflows with quick response times. **Cons:** - Users note the **missing features** like password security and cost-effectiveness that hinder their overall experience with SimpleTexting. - Users face **access issues** as changing a password does not log them out on all devices, causing complications. - Users report **unreliable alerts** and experience slow customer service response times when utilizing the chat feature. - Users experience **delay issues** during setup, which can take weeks despite quick turnaround times afterward. - Users experience **delays in setup** , which can hinder the overall engagement despite quicker messaging turnaround. #### What Are Recent G2 Reviews of SimpleTexting? **"[Effortless Communication with Invaluable Link Tracking](https://www.g2.com/survey_responses/simpletexting-review-5068882)"** **Rating:** 5.0/5.0 stars *— B.J. E.* [Read full review](https://www.g2.com/survey_responses/simpletexting-review-5068882) --- **"[User-Friendly with Credibility Boost for Client Communication](https://www.g2.com/survey_responses/simpletexting-review-8401039)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/simpletexting-review-8401039) --- #### What Are G2 Users Discussing About SimpleTexting? - [What is SimpleTexting used for?](https://www.g2.com/discussions/what-is-simpletexting-used-for) ### 21. [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews) Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Pushwoosh?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Pushwoosh?** - **Seller:** [Pushwoosh](https://www.g2.com/sellers/pushwoosh-4b60d935-61bc-4b1d-91d2-978b04bf83f6) - **Year Founded:** 2014 - **HQ Location:** Rockville, MD - **Twitter:** @Pushwoosh (893 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3733012/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Small-Business, 32% Mid-Market #### What Are Pushwoosh's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (11 reviews) - Automation (7 reviews) - Journey Creation (7 reviews) - Easy Integration (6 reviews) **Cons:** - Reporting Issues (5 reviews) - Dashboard Issues (3 reviews) - Feature Improvements (3 reviews) - Not Intuitive (3 reviews) - Delays (2 reviews) ### What Do G2 Reviewers Say About Pushwoosh? *AI-generated summary from verified user reviews* **Pros:** - Users praise Pushwoosh for its **ease of use** , highlighting the intuitive interface and responsive customer support. - Users appreciate the **outstanding customer support** from Pushwoosh, known for prompt and professional assistance. - Users value the **automation capabilities** of Pushwoosh, enhancing campaign efficiency and personalizing user interactions effortlessly. - Users value the **visual Journey Builder** for its simplicity and flexibility in automating communication flows efficiently. - Users find **easy integration** with Pushwoosh, appreciating its versatile features and supportive API for multiple platforms. **Cons:** - Users experience **reporting issues** with Pushwoosh, citing missing notifications and unintuitive admin UI. - Users express concerns over the **dashboard issues** , citing slow loading and lack of comprehensive reporting options. - Users suggest that **feature improvements** are needed in analytics, tag segregation, and developer documentation for better experience. - Users find the **admin UI unintuitive** , often struggling to locate features and navigate the interface effectively. - Users experience **delays** in report generation and message notifications, affecting real-time communication and responsiveness. #### What Are Recent G2 Reviews of Pushwoosh? **"[Fast integration, great team, and a platform that genuinely evolves](https://www.g2.com/survey_responses/pushwoosh-review-13036148)"** **Rating:** 5.0/5.0 stars *— Davit G.* [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-13036148) --- **"[Smooth Implementation and Responsive Support Team](https://www.g2.com/survey_responses/pushwoosh-review-12960182)"** **Rating:** 5.0/5.0 stars *— Diana T.* [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-12960182) --- #### What Are G2 Users Discussing About Pushwoosh? - [What is a mobile push notification?](https://www.g2.com/discussions/pushwoosh-what-is-a-mobile-push-notification) - 1 comment - [What is the best push notification service?](https://www.g2.com/discussions/pushwoosh-what-is-the-best-push-notification-service) - [Is Pushwoosh free?](https://www.g2.com/discussions/is-pushwoosh-free) - 1 comment - [What is Pushwoosh?](https://www.g2.com/discussions/what-is-pushwoosh) - 1 comment ### 22. [Courier](https://www.g2.com/products/courier/reviews) Courier is a platform that makes it fast and easy to build a notifications system. Product and engineering teams need template management, custom routing, detailed logs, automated workflows, and other internal tools to run critical operations. Rather than build from scratch, developers can use Courier to build a powerful notifications infrastructure, faster. Our notifications designer includes drag-and-drop building blocks so you can assemble a notification in minutes. From there, you can write custom code, connect to data sources, or add additional channels such as email, chat, in-app, SMS, and push to create dynamic notifications your users will love. Thousands of companies like LaunchDarkly, Contentful, Lattice, Vanta, and ApartmentList use Courier to power their notifications that drive faster operations and better engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Courier?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Courier?** - **Seller:** [Courier](https://www.g2.com/sellers/courier) - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @trycourier (1,424 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trycourier/ (1,184 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 75% Small-Business, 22% Mid-Market #### What Are Courier's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Customer Support (1 reviews) - Notifications (1 reviews) - Personalization (1 reviews) - Templates (1 reviews) **Cons:** - API Integration Issues (1 reviews) - Customization Difficulty (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Courier? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Courier, particularly appreciating its dynamic configuration and intuitive design features. - Users appreciate the **great customer support** of Courier, benefiting from multiple contact options for assistance. - Users value the **dynamic notification configuration** and responsive customer support, enhancing overall user experience. - Users love the **dynamic email personalization** features of Courier, enjoying the ease of drag and drop design. - Users love the **dynamic email templates** of Courier, praising the ease of use with drag and drop design. **Cons:** - Users express concern over the **lack of API integration options** , limiting connectivity with various social media platforms. - Users find **customization difficult** , with advanced settings being particularly challenging to navigate and implement effectively. - Users express concern over the **lack of integration options** , limiting connectivity with various social media platforms. - Users find the **limited customization** options frustrating, making high-level adjustments challenging and time-consuming. - Users express frustration over the **lack of integration options** for social media services, limiting platform versatility. #### What Are Recent G2 Reviews of Courier? **"[A Developer's API for Easy Design and notification with Courier](https://www.g2.com/survey_responses/courier-review-10035503)"** **Rating:** 5.0/5.0 stars *— Shiva A.* [Read full review](https://www.g2.com/survey_responses/courier-review-10035503) --- **"[This is a great platform for sending noficaitons in a nice easy to implememt way.](https://www.g2.com/survey_responses/courier-review-10832638)"** **Rating:** 4.0/5.0 stars *— Evgeniy P.* [Read full review](https://www.g2.com/survey_responses/courier-review-10832638) --- #### What Are G2 Users Discussing About Courier? - [What are the advantages of courier services?](https://www.g2.com/discussions/what-are-the-advantages-of-courier-services) - [What services do couriers provide?](https://www.g2.com/discussions/what-services-do-couriers-provide) - 2 comments - [What is a courier software?](https://www.g2.com/discussions/what-is-a-courier-software) - [What are the features of courier service?](https://www.g2.com/discussions/what-are-the-features-of-courier-service) ### 23. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 **How Do G2 Users Rate NICE CXone?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind NICE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NICE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NICE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive interface** of NICE CXone, making it user-friendly for both new and experienced employees. - Users value the **intuitive interface** and powerful features of NICE CXone, enhancing customer service and operational efficiency. - Users admire the **efficient interface** of NICE CXone, making onboarding and call management seamless for new employees. - Users appreciate the **intuitive interface** of NICE CXone, making it easy for new employees to adapt quickly. - Users value the **intuitive interface** of NICE CXone Mpower, making it easy for everyone to use effectively. **Cons:** - Users experience significant **call issues** with NICE CXone, including dropped calls and difficulties handling agent status changes. - Users report **technical issues** with NICE CXone, including lag, crashes, and unreliable performance during training sessions. - Users are frustrated with the **missing features** in NICE CXone, such as lack of integrated tools and supervisor mode issues. - Users express frustration over **poor customer support** , noting difficulties in contacting technical assistance and slow response times. - Users report **delays** in information and support responses, leading to frustration and hindered problem resolution. #### What Are Recent G2 Reviews of NICE CXone? **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- **"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"** **Rating:** 4.5/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) --- #### What Are G2 Users Discussing About NICE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 24. [Knock](https://www.g2.com/products/knock-knock/reviews) Knock is infrastructure for sending product and customer messaging. Ship cross-channel product notifications and lifecycle messaging that drives engagement, growth, and retention. Knock has everything you need to power notifications for your product, including: - A powerful workflow engine to automate and manage your entire cross-channel motion, from in-product messaging to email and push notifications. - Branded, in-product messaging components, including embeddable inboxes, feeds, and lifecycle messages. - Broadcasts make it easy to send effective, one-time messages to custom audiences. - A dynamic template manager for consistent, personalized cross-channel messaging. - End-to-end observability and analytics to monitor platform health and engagement. - Notification preferences give users control of where and when they receive notifications to increase retention. - Powerful integrations with dozens of tools across email, SMS, push, and chat. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Knock?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) - **Segmentation:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Knock?** - **Seller:** [Knock](https://www.g2.com/sellers/knock-68c9dc19-2711-4d35-9006-94e645cd7e02) - **Company Website:** https://knock.app/ - **Year Founded:** 2021 - **HQ Location:** New York, NY - **Twitter:** @knocklabs (2,106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/knocklabs/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Knock's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Notifications (30 reviews) - Easy Setup (26 reviews) - Customer Support (24 reviews) - Easy Integrations (19 reviews) **Cons:** - Missing Features (15 reviews) - Notification Issues (8 reviews) - Difficult Setup (7 reviews) - Insufficient Features (7 reviews) - Complexity (6 reviews) ### What Do G2 Reviewers Say About Knock? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Knock, highlighting its intuitive UI and seamless integrations for all team members. - Users find Knock provides **centralized and reliable notifications** , streamlining processes and saving engineering time effectively. - Users find Knock's **easy setup** a standout feature, allowing seamless integrations and quick deployment of notifications. - Users highlight the **outstanding customer support** from Knock, praising its responsiveness and expertise in resolving issues. - Users value the **easy integrations** of Knock, facilitating quick setups for notifications and enhancing team collaboration. **Cons:** - Users note the **missing features** in Knock, such as outdated documentation and lack of Vue.js components. - Users experience **notification issues** with Knock, including confusion over UI updates and challenges in implementing push notifications. - Users find the **difficult setup** of Knock challenging, especially with the learning curve and UI-based configurations. - Users find the **insufficient features** of Knock limiting, particularly in analytics and UI intuitiveness. - Users find the **complexity of email creation** with HTML in Knock can be challenging and occasionally confusing. #### What Are Recent G2 Reviews of Knock? **"[Effortless Workflow Management with Powerful Integrations](https://www.g2.com/survey_responses/knock-review-12789262)"** **Rating:** 5.0/5.0 stars *— Bradly L.* [Read full review](https://www.g2.com/survey_responses/knock-review-12789262) --- **"[Robust Multichannel Notifications Made Easy](https://www.g2.com/survey_responses/knock-review-13041880)"** **Rating:** 5.0/5.0 stars *— Tyler T.* [Read full review](https://www.g2.com/survey_responses/knock-review-13041880) --- ### 25. [Segmentify](https://www.g2.com/products/segmentify/reviews) Segmentify is an AI-powered personalisation platform that helps eCommerce businesses improve customer experiences and increase conversions. Growth Solutions Boosts conversions and retention with personalised recommendations, engagement campaigns, and upsell strategies. Search and Discovery Enhances shopping with personalised search, dynamic filtering, and product discovery. Channel Marketing Drives multi-channel segmented engagement via email, push notifications. **Average Rating:** 4.7/5.0 **Total Reviews:** 69 **How Do G2 Users Rate Segmentify?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Segmentation:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Segmentify?** - **Seller:** [Segmentify](https://www.g2.com/sellers/segmentify) - **Year Founded:** 2015 - **HQ Location:** London, England - **Twitter:** @segmentify (1,836 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5213969/ (68 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 52% Small-Business, 36% Mid-Market #### What Are Segmentify's Pros and Cons? **Pros:** - Sales Growth (5 reviews) - Automation (4 reviews) - Customer Engagement (4 reviews) - Customer Support (4 reviews) - Helpful (4 reviews) **Cons:** - Data Management Issues (1 reviews) - Expensive (1 reviews) - High Subscription Costs (1 reviews) - Poor Customer Support (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Segmentify? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **significant sales growth** benefits from Segmentify, praising its ease of use and support team. - Users praise Segmentify’s **exceptional automation support** , appreciating swift resolutions and proactive suggestions for improving marketing efforts. - Users value the **exceptional customer engagement** from Segmentify, enhancing site performance and boosting sales revenue effectively. - Users commend Segmentify's **exceptional customer support** , noting quick resolutions and proactive assistance that enhances their experience. - Users appreciate the **helpful staff** at Segmentify for prompt support and valuable insights to enhance performance. **Cons:** - Users experience **data misalignment** in Segmentify, leading to inconsistencies that hinder effective data management. - Users find the service to be **too expensive** , making it difficult for some businesses to justify the cost. - Users feel the **subscription costs are too high** , making it challenging for their businesses to afford Segmentify. - Users experienced **poor customer support** , but one representative notably improved their overall experience. - Users express frustration with Segmentify's **slow loading times** , leading to uncertainty and a generally poor experience. #### What Are Recent G2 Reviews of Segmentify? **"[The Smartest Way to Understand and Engage Your Customers – Just Like We Do at Egeye Dönüş](https://www.g2.com/survey_responses/segmentify-review-11404355)"** **Rating:** 5.0/5.0 stars *— Ahmet C.* [Read full review](https://www.g2.com/survey_responses/segmentify-review-11404355) --- **"[Excellent help, easy to understand UI and loads of functionallity](https://www.g2.com/survey_responses/segmentify-review-10711966)"** **Rating:** 5.0/5.0 stars *— Peter O.* [Read full review](https://www.g2.com/survey_responses/segmentify-review-10711966) --- #### What Are G2 Users Discussing About Segmentify? - [What is Segmentify used for?](https://www.g2.com/discussions/what-is-segmentify-used-for) ## What Is Proactive Notification Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Proactive Notification Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Push Notification Software](https://www.g2.com/categories/push-notification) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)