Almost every time we've reached out with a question or issue, it was resolved in a very short amount of time. Review collected by and hosted on G2.com.

There were a few times we reached out, the customer service reps were very rude and dismissive. However, there was usually follow up by a 2nd person that was always very nice. Review collected by and hosted on G2.com.

Their support people at each level are knowledgeable and helpful, not just 'trying to help but actually helping. Quick and with proficiency even when it requires going to great lengths.

Cost is obviously a big benefit, since we have all of those carriers to us it ends up reducing the term costs by a lot. Review collected by and hosted on G2.com.

At least in my experience, their origination service for local numbers isn't as simple, feature-rich, and cost-friendly as other services (and unlike termination, there are obviously no aggregation benefits.) Review collected by and hosted on G2.com.

Customer service is excellent. Tickets get addressed quickly and resolved in a timely manner, there's always follow up, as well. I feel supported well when we have issues or questions. Review collected by and hosted on G2.com.

I cant think of anything I dislike. Everything has been great. API works well, they are reliable, customer service is great. I'm hard pressed to find something I dislike. Review collected by and hosted on G2.com.

Thinq's Toll Free LCR is what drew me to Thinq. Their inbound rates were about half of the flat rates we were getting from larger carriers. Alas things have changed and there are now less expensive options for Inbound Toll Free. During the time there however, their Toll Free products were reliable and we had very few outages. We continue to use their International Termination products. Review collected by and hosted on G2.com.

Their Inbound Toll Free rates are good, but better can be found. Their Port Out fee is ridiculous at $3 per Toll Free Number, or $2 per Disconnect. And at $0.50 per Toll Free Number, it just feels like a disincentive to never leave, rather than a reasonable fee. Their recurring billing system leaves something to be desired, as you have to pay separately for Inbound and Outbound. Review collected by and hosted on G2.com.

Responsiveness and the fact that they keep following up on transfers when there are errors to make sure the process gets completeed. I don't have any experience with any of the competitors so I can't really compare it. Review collected by and hosted on G2.com.

I do wish there was a way to create CNAM and e911 sites at the same time as creating or porting a number. Normally I have to create the site, then the CNAM, and then do the number so I can assign those at the same time. Would be cool if you could create and assign them at the same time. Review collected by and hosted on G2.com.

The most helpful thing thinQ provides is their outstanding support. Any time that we begin to experience any kind of issue, it's very nice knowing I have great support to come back to for help. Review collected by and hosted on G2.com.

There arent many things I particularly dislike about thinQ. I do think there are places where the service can be improved. Lowering cost. Increase call quality. Review collected by and hosted on G2.com.

Portal is easy to use for purchasing numbers. Porting numbers is easy as well. Reporting is simple and easy to use. Support is exceptional and always accessible. Review collected by and hosted on G2.com.

My only complaint was a large project port had issues with some of the numbers. client came back consistently with numbers that were having issues with the same port order. Review collected by and hosted on G2.com.

ThinQ is very user-friendly, but they also provide great support if you need assistance with any of its features. Additionally, we have had very few problems, but when we have both the sales and support team have been very transparent. Review collected by and hosted on G2.com.

There isn't a lot that I do not like. I believe that if I could say anything it is that the billing of outbound/inbound could provide more detailed reporting. Review collected by and hosted on G2.com.

thinQ makes it so easy to port numbers and order new numbers that it takes a lot of the headache out of the process. Review collected by and hosted on G2.com.

I dislike how friendly their service department is. Everyone has a bad day why can't they once in a while. Review collected by and hosted on G2.com.

Tech support has been very easy to work with and has helped me with problems even on my end. Just because they saw it was "not their problem" did not stop them from helping. Everyone else was great to work with as well and was very helpful. The telecom landscape is changing right now. However, they constantly keep their customers updated with what is going on and what is coming in the future. Review collected by and hosted on G2.com.

Honestly, the only thing that has been an issue is the speed of changes in the industry, and I am not always sure how it affects my company specifically. Fortunately, they do have individuals to help along the way. Review collected by and hosted on G2.com.