--- title: Commio Reviews meta\_title: 'Commio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 133 reviews by the users' company size, role or industry to find out how Commio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 133 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Commio Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Commio but has limited features. Are you part of the Commio team? [Upgrade your plan](https://my.g2.com/commio/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minutes, save on your cost of goods, connect to existing SIP providers, improve call delivery and quality, and more. Our cloud communications platform also makes it easy to buy and port phone numbers, create route profiles and trunks for outbound voice calls, enable text messaging, and more. Add call-specific analytics and SIP ladders along with our five-star support team to mitigate and route around outages, create custom routes and blocks, and more – and you've found a "better way" to communicate. Purchase phone numbers for inbound voice, route outbound domestic, toll-free, and international calls. Plus scale your text messaging communications with A2P SMS/MMS. Our Least Cost Routing (LCR) engine and database features – Location Routing Number (LRN), Caller Name (CNAM) and E911 – ensure that you're properly routing across our 40 high-quality carriers and paying the best price for every call. * * * Seller [Commio](https://www.g2.com/sellers/commio) Discussions [Commio Community](https://www.g2.com/products/commio/discuss) Languages Supported English Solution Type All-in-One Overview by Sherry L. Kappel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/commio/pricing) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Bandwidth](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bandwidth") Bandwidth 4.4/5(504) ](https://www.g2.com/products/bandwidth-bandwidth/reviews) [ View All Alternatives ](https://www.g2.com/products/commio/competitors/alternatives) ## User Insights Average based on 133 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 1/20/2023 "Great service" 5/5 What do you like best about Commio? Quick customer support responses and clear answers to pass down to my end users. This has been the case atleast for our case during the last year doing business with commio. Review collected by and hosted on G2.com. What do you dislike about Commio? I do not have any particular dislikes as they have always delivered excellent customer service for our questions and concerns. We have had nothing but smooth sailing. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? I do not have any particular problems that are outstanding as they have always delivered excellent customer service for our questions and concerns. We have had no issues there were not resolved timely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Scott K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott K.") SK Scott K. CEO 10/11/2022 "Bad leadership since buyout" 0/5 What do you like best about Commio? They were expensive but made a good backup route for us. Review collected by and hosted on G2.com. What do you dislike about Commio? When ThinQ was purchased by Commio, they instituted a "minimum" bill amount with very little warning. We canceled services and removed them from our routing. Then later, they billed us the minimum anyway and turned us over to their collections department. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? ThinQ from Commio is not solving any problems for us at this time. We previously used them as a backup route for our services. When they asked what could be done to increase their business with us, I suggested they be more competitive with their pricing. Instead, they implemented a minimum to try to force the issue. Review collected by and hosted on G2.com. Show More Response from Tim McLain of Commio [Editedit](https://www.g2.com/survey_responses/commio-review-7196024/official_response/edit) Scott, thanks for writing your review. A few points to consider: 1. Commio is the new brand covering the combined companies of thinQ, teli, and Commio, with the same leadership in place. 2. As our newly combined brand, we did raise our smallest monthly commit as part of our updated go-to-market strategy, and provided you with the notice as outlined in your original agreement. We don't like to lose any customers, but we understand your decision. 3. We were glad to see that making the adjustment to your solution to remove us took a very short amount of time (several days according to your customer success contact) without impacting operations. 4. As you discussed with our team verbally, we apologized for the invoice that was sent afterwards in error, and we immediately rescinded it. You are not in collections, and your account is in good standing. 5. We continue to work on delivering the best possible voice services at the lowest possible prices, and update our pricing often as part of our intelligent call routing solution. In the future, we'd love to handle your voice calls again, and appreciate your business. Validated ReviewerSource: Organic HG Hari Prasad G. Director of Operations (APAC) Small-Business (50 or fewer emp.) 5/2/2022 "Hassle free service with full control" 4/5 What do you like best about Commio? The interface of the site https://thinq.io/ is the easiest by far on all the providers that I have been to. I on average use 6 providers and my go-to is ThinQ as the first option always. Review collected by and hosted on G2.com. What do you dislike about Commio? The support response though is to the point I would like to connect and get educated on why it is a solution why it's not an issue from your end and has adequate info to escalate further. Review collected by and hosted on G2.com. Recommendations to others considering Commio: If you are looking to have a hassle-free communication service platform with good quality support then ThinQ is the go-to destination without a second thought. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? I use https://thinq.io/ for all my call routing needs and particularly the Toll-Free Number stock that you have. The support process is very good when compared to the 5-6 providers that I use. Review collected by and hosted on G2.com. Show More 5/10/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JK Jordan K. Network Engineer Enterprise (\> 1000 emp.) 5/4/2022 "Great Cost - Better Service" 5/5 What do you like best about Commio? We initially went with thinQ because of their prices however, we've found that not only is their cost incredible, but also their service. Every ticket I've ever created gets assigned to an engineer quickly and the only time I've struggled getting resolution is when the issue is on some Carrier who refuses to do any deep dives. Their portal is also easy to understand and manage. So easy that I've been able to train various other employees on how to use it, and in the extreme cases been able to simply talk someone through using it without even having it in front of me. Review collected by and hosted on G2.com. What do you dislike about Commio? Nothing, their entire platform is great. Simple to manage and re-route calls if necessary. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? SIP Voice service to over 130 locations with Cisco CUBES and a Cisco Call Manager Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 1/20/2023 "Very easy to work with Commio" 5/5 What do you like best about Commio? Online portal is intuitive and easy to use. Communication with coordinators is consistent. Review collected by and hosted on G2.com. What do you dislike about Commio? I haven't found anything I dislike about Commio Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? My department uses the portal for porting and communicates with the coordinators on any FOC dates and rejections Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew J.") AJ Andrew J. Co-Founder Small-Business (50 or fewer emp.) 5/2/2022 "Solid Service" 3/5 What do you like best about Commio? I really appreciate the outbound routing profiles. Being able to selectively remove carriers depending on latency or other issues has saved us many a time. Support is always quick to respond. Review collected by and hosted on G2.com. What do you dislike about Commio? We have had some significant outages in the past. As a whole, they are very reliable, but when they go down, it's a large problem. We are lucky enough to be able to switch our outbound leg to another provider in the case of an outage. We've only seen 2 major outages over the 3 years we've been using Thinq. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? It's mostly the configurable routing profiles. Lots of folks can do LCR, but the cost savings for us combined with the ability to selectively alter the outbound routing helps us provide the best telephony we can for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Small-Business (50 or fewer emp.) 5/18/2022 "SIP Wholesaler Focused on Solid Fundamentals" 5/5 What do you like best about Commio? Thinq is very strong when it comes to the reliability of their services, clear communication on issues and rapid response when it comes to dealing with problems. We have had bad experiences in the past with other companies that were more feature-rich but failed the first time they were DDoSed or failed when a datacenter had issues. As an MSP, the underlying services that power our offerings can reflect very poorly on us in the eyes of our clients if they aren't rock solid and Thinq has made a point to focus on the fundamentals which means that we can always rely upon their services being online and functioning as expected. They are our go-to for SIP services and we've used them for many years and are happy with the results. Review collected by and hosted on G2.com. What do you dislike about Commio? UPDATE: Less than 24 hours after I made this review, Commio has been rapidly (and secretly) updating their entire KB in response to it. This reminds me exactly why I use them as opposed to someone else, thus I have adjusted my stars from 8 to 10. There isn't a perfect company out there, but there may be companies that work harder than others to do their best for you. Our company is a small fish but today Commio definitely made us feel like a big one. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Original Review: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 1) It would have been nice to have a composer-compatible PHP API to make their API a bit faster to code for. This would also allow them to push out code and query updates for their APIs in a more strategic manner. 2) For whatever reason, they seem to have issues with their billing system all of the time which can sometimes force us to spend more time looking at our balances than is normally required with other companies and can be somewhat annoying. 3) MMS messages are limited to a single attachment per inbound message (or at least they were when we coded our endpoint for them), meaning that it's possible to lose data on inbound MMS. It hasn't generally been an issue except on those rare occasions where people attach multiple photos and send them off in a single MMS. Most modern phones these days are pretty good at separating multiple images into separate MMS messages. 4) Dual-factor authentication for account access seems like a no-brainer but they haven't added it yet which seems disappointing from a basic security standpoint. 5) Having a more MSP-focused feature-set would be nice, however not if it comes at the expense of a lost focus on fundamentals nor an increase in price. 6) Speaking now directly to thinQ (since I know they read these), It seems like the documentation for simple things often is outdated and the branding sometimes gets a bit sketchy as you used to be Siproutes, then thinQ and now Commio. Pick a branding lane please and the next time you have a board meeting where you are discussing if you should change the name and/or branding... don't, just don't. None of your customers cares about it as much as you care until we realize that we have to change settings in our switches and systems to keep up with your musical chairs of domain and branding updates. 6a) Not that it really matters to me much but while we are on the subject, thinQ was already a pretentious and contrived name and is easily confused with an LG product. Someone sold you on switching your name from Siproutes, which was a name that your potential customers in the tech community can immediately recognize as far as what products you offer, to a name that's pretentious and vague. However, you pushed that name for so long that we finally started associating our brains with it and now you've started brand-shifting to Commio which is, dare I say it, yet another vague name that you'll need to once again build recognition behind. Far be it from me to tell you what to do with your own company, but honestly, I see it all the time in the VoIP space and it's almost always self-sabotaging. Facebook and Google are dumb names but at least they didn't change them and thus continually undermine their existing brand recognition. Whenever they got the urge, they just created a parent company with a different dumb name chosen by an overpaid research group and then kept the major brand name so people wouldn't have to switch mental gears. As a customer, when I see a company that is focused on brand-switching, especially more than once in a decade, I start getting concerned as I view this as a possible red flag. The company may be unfocused on the things that originally attracted me to them, they may be trying to re-build their image without solving the underlying issues that caused their original image problems, or they may be going through leadership turnover which may mean a destabilization of their service, support, or focus. To summarize, it's a bad idea to change the name and undermine the brand recognition, it's annoying to the customer to have to re-program things and the customer may begin to view re-branding as an indicator of potential weakness or red flags within your company. 6b) On the subject of documentation, why is it so hard to get clear information on how to setup a modern version of FreePBX with your services? A lot of your documentation is either out of date, filled with low-resolution images that you can't zoom in on, or measly and incomplete. It's great that you have so much confidence in my abilities to intuit your systems but the average person coming in from the cold is going to need to open up a support ticket to get information that should be easily accessible in your KB and is already easily accessible on your competitors' KB systems. 6c) Speaking of the KB, why are there two (or is it three?) logins, one for the KB, another for the support panel, and another to manage my services? Combine these all together along with the API documentation please. 7) Changelog please. I would like to know what updates are coming to the platform and I'd like to see any bug fixes and/or improvements in an easy-to-read list. You'll often make a feature update/change and I don't even know about it until I log back into my dashboard and I notice it. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? We are solving the issue of having occasionally unreliable SIP services due to companies that are more focused on feature sets than they are on the reliability of their core offerings. Review collected by and hosted on G2.com. Show More Response from Tim McLain of Commio [Editedit](https://www.g2.com/survey_responses/commio-review-6626727/official_response/edit) Quick update, our updated billing system now combines our inbound and outbound invoices into a single payable. Lots of other new billing features are now live as well, would love your feedback! 5/19/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CB Chris B. Senior Sales and Product Engineer Small-Business (50 or fewer emp.) 6/2/2022 "Great products, industry knowledge, and customer service" 5/5 What do you like best about Commio? The service is very reliable, with good management tools. Any problems or questions we have are quickly resolved by their support team. Our Account Manager Pete Sweeney is a great advocate for us whenever we need a little extra assistance beyond the scope of a support team. They have very deep understanding of the new 10DLC/A2P regulations and they have been a great advocate for us in the whole process. Review collected by and hosted on G2.com. What do you dislike about Commio? Nothing is perfect, but I don't have any complaints about the service or product we receive. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? connecting our business to the world with dial tone and messaging service, core to our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FF Frank F. President Small-Business (50 or fewer emp.) 1/20/2023 "Quick turn-up on our account." 4/5 What do you like best about Commio? How easy it was to add funds when account was low. Review collected by and hosted on G2.com. What do you dislike about Commio? Nothing to report, system is working properly. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? Issues with call routes, they fix the issues quickly to correct these route issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/12/2022 "Great and easy to use voice carriers grade platfom for small and even big business" 4/5 What do you like best about Commio? The platform est user-friendly you do not need to be a telecom technician to use and understand how this platform works. The number of carriers is also great. Review collected by and hosted on G2.com. What do you dislike about Commio? I am still searching for what I dislike. Seriously I have no idea what missing on this platform. Review collected by and hosted on G2.com. Recommendations to others considering Commio: You have to try it first to make sure that is what you are looking for your company and customers. Review collected by and hosted on G2.com. What problems is Commio solving and how is that benefiting you? In the past, you have to negotiate your voice prices with each carrier separately and you also have to manage a lot of price lists in an excel sheet for each carrier. Here you don't need to think about all that. You have all that in the same place. This is great to save time and money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Commio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Commio ](https://www.g2.com/products/commio/discussions/new) GU Guest User What is thinQ by Commio used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-thinq-by-commio-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How do large companies use thinQ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/thinq-enterprise-solutions) [ View all Discussions ](https://www.g2.com/products/commio/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/commio/pricing) Commio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/commio-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89e20901aefa348939ec250ca6be763d/bandwidth-bandwidth.png "Product Avatar Image") Bandwidth 4.4/5(504) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-commio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b9418bf43c9dc6ee407143c6a7fe95c/telnyx-cpaas.jpeg "Product Avatar Image") Telnyx CPaaS 4.7/5(525) [ Compare Now ](https://www.g2.com/compare/commio-vs-telnyx-cpaas) ##### ##### Commio Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Professional Support [ View More Features ](https://www.g2.com/products/commio/features) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which JDK distributions are best optimized for container and cloud environments?](https://www.g2.com/discussions/which-jdk-distributions-are-best-optimized-for-container-and-cloud-environments)[Which employee identity theft protection platforms simplify setup and enrollment through HRIS single sign-on integration?](https://www.g2.com/discussions/which-employee-identity-theft-protection-platforms-simplify-setup-and-enrollment-through-hris-single-sign-on-integration)[Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/top-rated-customer-relationship-management-software-for-mid-size-businesses) [What sales training tools combine live coaching sessions with interactive skill-building exercises rather than just giving reps videos to watch on their own?](https://www.g2.com/discussions/what-sales-training-tools-combine-live-coaching-sessions-with-interactive-skill-building-exercises-rather-than-just-giving-reps-videos-to-watch-on-their-own%20)[Best customer service software for my tech company](https://www.g2.com/discussions/what-s-the-best-customer-service-software-for-my-tech-company)[Which employee recognition platforms are genuinely easy to set up and use for an HR team that does not have a lot of technical support?](https://www.g2.com/discussions/which-employee-recognition-platforms-are-genuinely-easy-to-set-up-and-use-for-an-hr-team-that-does-not-have-a-lot-of-technical-support) [Show MoreShow Less](javascript:void(0);)