Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Streamlines Live Sales"
3.5/5
What do you like best about CommentSold?

CommentSold makes live sales or selling via social media a streamlined process. You don't have to worry about determining which comment came in first. It identifies and aggregates items by customers and generates easy to pay invoices. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I think the cost is somewhat high for the service and we had to do some troubleshooting when getting it set up. Once we got it working, it was fairly easy to update. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Very helpful team!"
4/5
What do you like best about CommentSold?

I love that the Commentsold team is super helpful and helps us become successful! The App is straightforward and adds urgency for our customers to buy! Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I'm not a fan of the merchandising part of the app. It stinks that we can manually move products around on the collection level and turn on and off products to do this. I wish the menu could be filtered more, and we could have a more detailed menu! Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Love CommentSold!!"
5/5
What do you like best about CommentSold?

It’s like having ten employees, but only paying one! Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I wish that I had found it and gave it a try sooner! Review collected by and hosted on G2.com.

DD
Dawn D.
Owner
Small-Business (50 or fewer emp.)
"Commentsold Review"
5/5
What do you like best about CommentSold?

Commentsold has the best team, they are very quick to help with questions or

Concerns you may have. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

There is nothing I can say I dislike, however, I do think they should have more tutorials to help with Social media. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"CommentSold works well"
4.5/5
What do you like best about CommentSold?

I have had great experiences with their customer service and support. Unfortunately not all companies provide good customer service and support so this was a welcome relief.

The company also listens to feedback from its users for changes to their system to better meet our needs. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I am looking forward to POS integrations that I know that CS is working on implementing. I wish I could customize reports. I wish there were a few app integrations with CS that are available with other programs. Review collected by and hosted on G2.com.

Response from Monica Smaniotto of CommentSold

Hi There! We appreciate you taking the time to leave us feedback. We're so happy to hear CommentSold saves you time and makes it easier for your clients to shop! Yes, POS integration is something that is currently under review. I would definitely recommend following along with this feature request for any updates: https://commentsold.canny.io/feature-requests/p/point-of-sale. Wishing you continued success in the future!

Amy R.
AR
Amy R.
CEO of Make It a Yes Night
Small-Business (50 or fewer emp.)
"Best thing I've ever done for my business!"
5/5
What do you like best about CommentSold?

Engaging, easy, unique way to meet clients where they are. Incredible support. Great ideas for increasing business. Ease of purchasing via multiple channels. I don't know of any competitors that provide anything similar to this. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

The learning and setup curve is steep, (and if you do it wrong the first time, it's a pain to have to go back and redo) but once things are setup its incredible. The support is wonderful, so don't hesitate to ask lots of questions. Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"Makes Managing a Business Easier"
4.5/5
What do you like best about CommentSold?

There are so many things to love about Comment Sold. The first is the ability to sell live on different platforms. Once you learn the program it is easy to use. Being able to have your own mobile app puts our online wellness boutique at people's fingertips. Customers love the ease of shopping and checkout. The loyalty program is another bonus that customers love. We like the training and support we get from the Comment Sold team. So far, we love CS. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

How hard it is for customers to understand how to sign up and relog in. Some have become so frustrated that they stop purchasing from us. I'd like to be able to sell live on Instagram instead of just Instagram stories. Having email integrated into the CS would be nice. Review collected by and hosted on G2.com.

Arthena E.
AE
Arthena E.
Independent Consultant
Small-Business (50 or fewer emp.)
"It’s an amazing thing!!! I LIVE THIS APP❤️❤️❤️And it works so hard I just have to LOVE it too❣️"
5/5
What do you like best about CommentSold?

It is easy to use. There are training videos to help that are immensely valuable. I have not missed a sale since I got this app. The sales process has been seamless!!!!! Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I am not able to adjust the media. I originally input a picture upside down in Shopify. I corrected the image and no matter what I do I can not correct the image in COMMENTSOLD. Review collected by and hosted on G2.com.

Response from Monica Smaniotto of CommentSold

Hi Arthena! Thank you for taking the time to leave us feedback. We're so excited to hear our training video library has been useful and that CommentSold has been a game changer for your sales process! Feel free to pop into chat support regarding adjusting that picture - they'll definitely be able to troubleshoot that issue for you. You can reach them directly by clicking the green chat bubble in the bottom right-hand corner of your CS Dashboard. Looking forward to your continued success!

Kara S.
KS
Kara S.
Yearbook Specialist
Small-Business (50 or fewer emp.)
"Spend Time Selling not Invoicing!"
5/5
What do you like best about CommentSold?

Their customer support is unsurpassed! Their chat feature allows quick questions and support while having a team with weekly calls and support during your first month of use is amazing. I had a team of current boutique owners and CS super users helping me with questions and checking to make sure everything was running smooth and successful! Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

Anything I have been so-so about I have been able to submit to their developers and am already seeing things be updated in their weekly updates. Review collected by and hosted on G2.com.

Response from Monica Smaniotto of CommentSold

Hi Kara! Thank you so much for taking the time to leave us feedback! We are so happy to hear that CommentSold has helped streamline your processes and that our Customer Success team has been able to quickly assist you with any questions. Plus, I'm so excited to hear you've been submitting feature requests to our developers - that's great! Wishing you continued success in the future!

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Must be established as a business before starting."
4/5
What do you like best about CommentSold?

The app and my current support team. She has been very helpful in learning. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

My start up support team wasn't good compared to others. Would like a retail system. Review collected by and hosted on G2.com.