ES

Eyal S.

Marketing

Mid-Market (51-1000 emp.)

3/6/2022

"Amazing for customer communication and automation at scale"

5/5

What do you like best about CommBox?

Simple yet very robust, easy to implement new channels and to activate automation all over. Practically we can design any use case we want or tackle any problem and solve it through commbox. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Took us a long time to be approved by WhatsApp, not sure if it was commbox fault. Review collected by and hosted on G2.com.

BK

Ben K.

Mid-Market (51-1000 emp.)

7/20/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very easy to use and support is good"

4.5/5

What do you like best about CommBox?

Vast amount of channels gives businesses the ability to speak to their customers and give the best customer experience. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Bugs - there seems to be quite a few bugs that are experienced on the platform, although these do get fixed, it would be a much better experience if the system was more consistent.

Historical Reporting is one of the downfalls of the platform. Being able to build reports with different stats on one screen (like the dashboard) but for historical data would be very beneficial. Review collected by and hosted on G2.com.

What problems is CommBox solving and how is that benefiting you?

Current project i am working on is intergrating the interactive navigator to Cirrus Contact centre platform. With the current pandemic and lack of workforce for some of our customers, this is a really beneficial tool to allow customers to still get the level of service they are provided with the lack of staff. Review collected by and hosted on G2.com.

SM

Shane M.

Mid-Market (51-1000 emp.)

7/16/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"great product, and great people to work with"

5/5

What do you like best about CommBox?

One view of a full omni suite joining all communication together Review collected by and hosted on G2.com.

What do you dislike about CommBox?

cant say there is anything i have found that i dont like Review collected by and hosted on G2.com.

AL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

7/24/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"The wonders of Commbox"

5/5

What do you like best about CommBox?

Once all set up correctly, the service is seamless and covers so many means of contact into a company that they are few things left to be desired. The design is intuitive and once you've used it for 5 minutes it becomes second nature Review collected by and hosted on G2.com.

What do you dislike about CommBox?

increase reporting options, increased automation history on conversations to see WHAT automation effected the conversation Review collected by and hosted on G2.com.

CT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

7/21/2020

"Commbox V8"

3.5/5

What do you like best about CommBox?

I like having all channels under one roof and the advanced workflow / reporting capabilities that this brings. It is useful to bring everything together and deliver efficiencies as well. The team are on hand to help with any problem minor or complex. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

I dislike sometimes the unpredictability of the platform in terms of minor issues or features that are difficult to get working. Review collected by and hosted on G2.com.