Verified User in Chemicals
CC
Verified User in Chemicals
Small-Business (50 or fewer emp.)
"Omnichannel made easy"
5/5
What do you like best about CommBox?

Quick setup, out-of-the-box integrations. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Go-to-Market strategy, complex sign up process. Review collected by and hosted on G2.com.

Daria A.
DA
Daria A.
Head Of Operations
Mid-Market (51-1000 emp.)
"Improved our customer service, allowed us to measure and improve agents’ performance"
5/5
What do you like best about CommBox?

We love that CommBox unifies all our service channels into one interface. The platform allows us to provide our customers with more efficient service, and measure every aspect of our customer journey,

CommBox’s bot responds to FAQs and solves a lot of our customers queries. The bot organizes our customer queries by topics, so our agents can solve it better and faster.

We can also view our agents performance, and set goals to improve productivity and sales. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Unfortunately No integration for Travelbooster yet Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Excellent platform for digital service and sales, increased deals by 70%"
5/5
What do you like best about CommBox?

Commbox allowed us to give our clients great service on digital channels like Whatsapp, instagram, facebook, Messenger, Twitter, mail, chat, video chat.

We had outstanding results with CommBox:

- Customer satifaction improved by 25%

- 45% of our tasks solved by a bot

- 70% more sales

- 170% more customers

- 900% increase in use of digital communication by customers

It's great to have digital channels in one place, such a great platform.

we like that client can open tickets and we can check their credit by API. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Support is great but not available 24\7. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Efficient Platform for Live Chat and WhatsApp | Excellent Customer Success"
5/5
What do you like best about CommBox?

As the Israel Tax Authority, we use CommBox to engage with customers via WhatsApp and web chat. CommBox’s platform provides comprehensive solutions for customer communication, allowing us to improve our customer experience, automate manual work and reduce call volumes.

The customer success team is professional and available to care for our every request. it’s great to work with a dynamic company that understands its customers’ needs. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Nothing comes to mind. We get any problem solved when needed. Review collected by and hosted on G2.com.

AB
Avi b.
Product manager
Enterprise (> 1000 emp.)
"Great for customer service. Reduced our churn rate via live chat to less than 15%"
4.5/5
What do you like best about CommBox?

Friendly and convenient user interface

Multi-channel, Review collected by and hosted on G2.com.

What do you dislike about CommBox?

The product is not complete and several options are still missing, but the company is constantly updating the product and finding solutions for the customer Review collected by and hosted on G2.com.

BS
Bar S.
CS depratment manager
Mid-Market (51-1000 emp.)
"Commbox system changed our comuniction in the omni-channel world"
5/5
What do you like best about CommBox?

The ability to control all channels and communications in one place‏ Review collected by and hosted on G2.com.

What do you dislike about CommBox?

A lot of features and capabilities that sometimes can make it complicated‏ Review collected by and hosted on G2.com.

ofir z.
OZ
ofir z.
Control, Quality and Digital Manager
Mid-Market (51-1000 emp.)
"Administrator"
4.5/5
What do you like best about CommBox?

We use CommBox to leverage digital communication and drive efficient and personlized customer experiences, mainly via WhatsApp.

We like that customers can reach us easily, while we have customer engagmgent channels in one platform. We can CommBox it for our various business needs Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Development and troubleshooting times can be improved. Platform can be more friendly to use. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Intuitive , professional and easy to use."
4.5/5
What do you like best about CommBox?

The ability to communicate with clients in multi channel environment Review collected by and hosted on G2.com.

What do you dislike about CommBox?

The system has a lot of features and it can be complicated in few cases Review collected by and hosted on G2.com.

RI
Ronny I.
Vp customer service
Mid-Market (51-1000 emp.)
"Great product and very good service"
5/5
What do you like best about CommBox?

Control at my call center

Bot filtering

Easy to use interface

Mobile ability Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Massages cannot be sent without a template Review collected by and hosted on G2.com.

Salmanuddin S.
SS
Salmanuddin S.
VP Digital Marketing
Small-Business (50 or fewer emp.)
"good service"
5/5
What do you like best about CommBox?

good chat bot service with essential features Review collected by and hosted on G2.com.

What do you dislike about CommBox?

All good about commbox. Nothing bad about it Review collected by and hosted on G2.com.