At Kidum - SAT Education Center, we use CommBox's platform to engage with students via WhatsApp and live chat. We also use CommBox's WhatsApp Campaigns to send mass messages for sales.

The best thing about CommBox is how easy it is to communicate with customers on digital channels. The platform's interface is very easy to use and enables us to significantly improve our customer service. Plus, we managed to shorten work processes and optimize our sales agents’ efficiency. Before using CommBox,‏

100% of our customer communication was phone-based. Now, 70% of our communication is managed in digital channels with CommBox. Review collected by and hosted on G2.com.

The WA templates are limited in structure and number of notes. We can’t analyze lead conversion.‏ Review collected by and hosted on G2.com.

At Quik Online supermarket, we use CommBox to provide our customers with a personalized shopping experience.

By engaging with CommBox’s bot, customers can purchase products from our online supermarket and add them to their shopping cart. They can also share their shopping list via WhatsApp with their families.

Our customer service teams are can manage all inquiries from CommBox’s inbox, improving productivity and the overall customer experience. This way we were able to increase our sales and revenue. Review collected by and hosted on G2.com.

The platform's UX could be better, but overall it's friendly to use. Review collected by and hosted on G2.com.

CommBox enables us to handle the recruitment process through WhatsApp, while supplying end-to-end solutions. We are communicating and offering jobs to our Applicants and let them change their preferences, via WhatsApp. the whole process is automated, saving us a lot of time and resources Review collected by and hosted on G2.com.

The company is growing rapidly and is less "boutique" than before. Review collected by and hosted on G2.com.

We connected our contact center's 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox.

The CommBox platform is very easy to use, and has an efficient management interface that allows us to support customers on digital channels like WhatsApp, Facebook Messenger, chat and more. CommBox is also integrated with our internal healthcare management system, which is very helpful.

CommBox also allows us to deliver efficient self-service with a single AI chatbot that handles 47% of our ongoing work without involving human agents. Review collected by and hosted on G2.com.

Reporting isn't details enough and requires specific development. Review collected by and hosted on G2.com.

Automated routing and Blended Call Center are good features of CommBox. Great software for Automated Customer Communication. We can communicate with the consumers and provide the most outstanding customer experience. The Support is also good. Review collected by and hosted on G2.com.

It would be much more pleasant if the platform had more stable bugs. There appear to be quite a few that are encountered. I cannot say dislike, but I suggest enhancing the number of reporting choices and the history of automated chats so that I can observe how automation affected the discussion. Review collected by and hosted on G2.com.

We like that all our emails and digital channels are in one place. we can also assign conversations to users and answer customer questions using the knowledge base function. All while keeping our brand’s tone and voice.

CommBox improved our SLA by 50%, helping us answer customer questions faster and improve the customer experience. Review collected by and hosted on G2.com.

A lot of filters that might sometimes be confusing. Review collected by and hosted on G2.com.

CommBox enables us to offer high-quality and fast IT support on digital channels. Our business customers can easily reach an IT specialist through business messaging channels like WhatsApp, and get their issues fixed fast.

Using CommBox has increased our agents’ efficiency, allowing us to improve our response times, and offer better support in a shorter amount of time. Review collected by and hosted on G2.com.

Specific features take some time to develop. Review collected by and hosted on G2.com.

When it comes to customer service, CommBox is the perfect choice! Very easy set up, fast onboarding, enjoying working with them.

Since switching to WhatsApp communication on CommBox, we're seeing higher satisfaction and retention rates from customers. Plus, our agents' efficiency has increased and they’re less frustrated and happier at work. Review collected by and hosted on G2.com.

The Knowledge base doesn't include videos at the moment. Review collected by and hosted on G2.com.

CommBox is a very dynamic platform, allowing us to easily support customers on WhatsApp, FB Messenger, email, SMS and more channels. While backed by an easily accessible knowledge base.

Since shifting to WhatsApp service with CommBox, we saw a 15% increase in customer satisfaction, achieving a 91% satisfaction rate!

CommBox routed 50% of our customer interactions to digital channels, mainly WhatsApp, allowing us to deliver faster, more efficient service. Review collected by and hosted on G2.com.

Surveys feature is relatively basic, can be improved, Review collected by and hosted on G2.com.

Using CommBox, our customers worldwide can book a doctor’s appointment on WhatsApp in minutes without calling us, and it’s so much easier and faster. The platform is friendly and simple to use, and has lots of features and tools, making it easy for us to support our customers on their channel of choice. Review collected by and hosted on G2.com.

The platform’s UI can be better. but overall we're happy. Review collected by and hosted on G2.com.