CommBox’s flexibility makes handling customer inquiries easy, smooth, and fast.

The platform lets us serve our customers via WhatsApp. We can provide information directly from the knowledge base, send offers and accelerate purchase processes.

CommBox makes customer service better than ever for our 170,000 customers – teachers, principals, and managers in the education industry. Our customer satisfaction is constantly increasing, helping us draw in more teachers to our union, and guarantee top-notch customer service. Review collected by and hosted on G2.com.

The knowledge base isn’t detailed enough, but we get what we need from CommBox’s customer success team. Review collected by and hosted on G2.com.

We love that we can give customers proffesional service and quickly solve multiple issues.

CommBox's solution allows us to support our customers 24/7 across multiple channels: chat, WhatsApp and Email, and chatbot. We can manage 54% of customer queries via email, and the rest via WhatsApp and chat.

80% of our calls are resolved by the bot, and 20% by our human agents. The bot is great for self-service. The bot answers FAQs and sends documents so customers can get what they need quickly. This helps us provide improved and fast service to all our customers. Review collected by and hosted on G2.com.

No big issues. The product is constantly updating and renewing its features. Review collected by and hosted on G2.com.

CommBox allows us to provide travelers with a fully digitized experience on messaging channels like WhatsApp and Facebook Messenger.

We use CommBox to answer travelers' inquiries manage bookings and provide the information they need before making a purchase, all from one interface.

Plus, CommBox's automation enables us to be available 24/7 to customers who need us. We like the platform is flexible and fits our business needs. Review collected by and hosted on G2.com.

Developing specific features take some time. But the customer success team is there when we need anything. Review collected by and hosted on G2.com.

CommBox enables us to manage over 15 inquiries/hour per agent, making our agents more efficient and professional. We can respond to customer queries faster via WhatsApp, Facebook and email while managing all customer communication from one interface. Due to a 50% increase in our agent productivity, we managed to save 15% of the required service agents. Review collected by and hosted on G2.com.

Number of survey questions is limited.

Reports are not always synchronized with our needs. Review collected by and hosted on G2.com.

We use CommBox for internal communication and support our medical personnel and employees via WhatsApp and web chat.

CommBox is a user-friendly and easy-to-use platform that allows us to unify service channels and manage multiple conversations at a time.

We like that multiple service agents can work on a conversation while having all information organized and visible. CommBox also allows us to track and measure employee performance and optimize it.

CommBox helped us route 32% of calls to digital channels and improve our internal communication, helping our staff deliver better healthcare. Review collected by and hosted on G2.com.

We can disable users but not delete them. Review collected by and hosted on G2.com.

CommBox's platform allows for my firm to streamline workflow, customer inquiries, and increasingly automize the customer interaction process. This allows my firm to increasingly reduce operating expenses, invest fewer resources in human employees and their retainment, and invest more resources in our products, their research and development, potential business opportunities we would like to explore, and expanding our firm's presence in promising markets overseas. Review collected by and hosted on G2.com.

No dislikes of CommBox's product! Overall fully satisfied with the product and CommBox's excellent Customer Success personnel who provide wonderful and prompt service in ensuring that my company is able to best Review collected by and hosted on G2.com.

Most of our customers come through social media. We like that CommBox centralizes all our social engagement in one place, so we can communicate with customers on FB, Instagram and other channels from one inbox. We can switch the platform's language, and manage conversations in multiple languages.

With CommBox, we had amazing results:

60% of calls are shifted to digital channels

Customer satisfaction increased by 20%

Agents productivity increased by 30% Review collected by and hosted on G2.com.

Launching new channels takes too many steps, should be shorter and faster. Review collected by and hosted on G2.com.

We have been using Commbox for a few years now; thanks to their incredible technology, we have increased our customer service levels using several digital channels across many departments of our University. We have a dedicated CSM who looks after our specific needs and helps us maximize our ROI and diversify our agent's roles providing our students and prospective students with immediate responses and quick answers. Review collected by and hosted on G2.com.

The UX is still has some tuning to do, but they are moving fast with monthly feature drops and updates so we know we are in good hands. Review collected by and hosted on G2.com.

CommBox is a very easy-to-use platform. Our agents can use it to manage communications over different channels.

We use CommBox for

Customer service - bot and agents

Marketing Campaigns

Digital customer engagement

Automated ticketing assignment

Customer verification

Customer satisfaction surveys with a bot Review collected by and hosted on G2.com.

Not enough information and video tutorials are available, so we need to ask the customer success team.

Reports feature needs to be more detailed and customisable Review collected by and hosted on G2.com.

We've looked for an efficient customer service platform for a long time. After poor experiences with other solutions, we luckily found CommBox!

CommBox connected our customer service to WhatsApp and other channels, helping us better serve our customers without delays or technical difficulties. Plus, CommBox deployed automation that helped us reduce repetitive work and serve customers faster. The platform is robust but still very easy to use.

The people behind CommBox are incredible, always there to help and guide us to solve any problem we might face.

Thanks to CommBox, we're seeing a massive increase in customer satisfaction, as more customers say they enjoy our service. I recommended CommBox from the bottom of my heart. Review collected by and hosted on G2.com.

We don't have anything specific at the moment. Review collected by and hosted on G2.com.