There are several features you can purchase in one app. Review collected by and hosted on G2.com.
Some of their pricing can be a bit Costly. Review collected by and hosted on G2.com.
I love the ability that CommBox gives you to connect with your customer in a convenient way for both parties. Review collected by and hosted on G2.com.
I wish every company I dealt with as a customer utlizied CommBox Review collected by and hosted on G2.com.
CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours.
We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers.
IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and completes the user authentication process. Once a user is authenticated, CommBox’s smart routing automatically routes the conversation to our live support team.
Digital engagement: we connect call centers to WhatsApp through CommBox, allowing them to offer their services to end consumers. One example is Tel Hahomer Hospital, which uses CommBox through us to offer patients with medical services on WhatsApp. Review collected by and hosted on G2.com.
Complex developments needs CommBox’s team to handle, it’s not fully self-service yet. Review collected by and hosted on G2.com.
The CommBox platform is absolutely fabulous! The platform's dashboard and analytics tools allow us to track agent performance, customer satisfaction, efficiency, SLA, and other metrics that give us a complete view of our customer journey and agent performance.
CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our customer service efficiency.
With Commbox, we can easily support customers on SMS, Facebook, and other messaging channels while having all conversations and data in one place. As leaders in the transportation industry, Egged’s passengers can easily get information and have their needs answered, without picking up the phone.
We are so happy to have CommBox as our customer communication solution. Review collected by and hosted on G2.com.
The customer support team is not available 24/7. Review collected by and hosted on G2.com.
In customer service, CommBox improves our ability to provide high-quality insurance services via WhatsApp, Facebook Messenger, and live chat, from one convenient interface.
The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys.
CommBox benefits us in a number of ways:
High availability across digital channels - 30% of our calls shifted to digital communication
Increased FCR score
Improved CSAT
Increased SLA
Enhanced agent performance with deep analytics – 34% of our customer service agents shifted from phone to digital communication with CommBox
We also use CommBox’s WhatsApp Campaigns tool to send promotional messages to our customers based on ready-to-use templates.
In the operations department, CommBox provides us with a designated WhatsApp channel for document processing. Review collected by and hosted on G2.com.
Developing new features takes some time and each request needs to be examined to see if it can be added to the product. Review collected by and hosted on G2.com.
CommBox is the perfect solution for consumer electronics brands. As a leading provider with millions of products and customers, we use CommBox to serve our customers on digital channels around the clock, backed by a flexible platform that fits our business needs. CommBox enabled us to optimize our call center and reduce repetitive tasks while focusing our agents on important issues.
We like that:
Customers don’t need to wait for an agent.
All conversation history is saved and accessible.
Agents can view insights in real time through a comprehensive dashboard.
With CommBox, we had great achievements:
50% of routed requests are resolved by a bot
40% of all customer communication is managed digitally
20+ conversations are handled by one agent on digital channels·
18% of human capital costs saved
8X NPS Review collected by and hosted on G2.com.
Specific developments are costly and take some time.
Doesn’t completely replace the agents’ work. Review collected by and hosted on G2.com.
We love that we can route calls to messaging channels and serve our customers using automation & bots. We can be there for every customer whenever they need us, and it’s all done in one place, with CommBox.
Before using CommBox, our call centers experienced massive overloads, which led to a high call abandonment rate.
Thanks to CommBox, we successfully routed 50% of calls to digital channels and were able to kill overloads, reduce churn and better serve our customers across multiple channels. CommBox also helped us increase our customer satisfaction by 50% and save 4 of our call center agents.
The CommBox platform helps us manage customer communication in our 3 brands across channels such as email, SMS, FB messenger, Instagram, WhatsApp, and live chat. Review collected by and hosted on G2.com.
Working in the cloud makes it hard to save files on hard drives. Review collected by and hosted on G2.com.
CommBox is a super-efficient, easy-to-use platform! All of our customer communications is done through CommBox, that allows us to support customers via WhatsApp and other channels from one interface.
CommBox’s chatbot solved 90% of our queries automatically. Our customers get any information they need through the bot. If they need human support, the bot routes them to a live agent.
We are very pleased of using the platform, which allowed us to save 80% of our workforce. Review collected by and hosted on G2.com.
So far, we have no complaints…
CommBox’s customer success team is here for us for whatever we need. Review collected by and hosted on G2.com.
Opens up a communication channel with our customers Review collected by and hosted on G2.com.
The web user interface is unfriendly, with lots of bugs. Poor technical support. In the past year that I have been working with it, there were no product upgrades or significant enhancements. Initial implementation and onboarding was very slow. Many key and fundemental features are still missing. Review collected by and hosted on G2.com.
Thank you for sharing your feedback with us. We sincerely regret the negative experience you had, and we want to address the points you raised to ensure improvement. We truly value your satisfaction as a customer and are committed to rectifying the situation.
First and foremost, we want to apologize for the disappointing onboarding experience you encountered. It is essential to us that our customers have a smooth and seamless transition when using our product. We would greatly appreciate the opportunity to learn more about your specific concerns, as your insights will help us make the necessary improvements for the future.
Please know that at CommBox we continuously strive to provide the best technology and innovations for our customers and release a monthly full feature release. Your feedback is crucial to us, and we take it seriously as we aim to deliver the highest level of quality and value.
In order to address your concerns and help provide you with a better experience, we would like to speak with you directly so please contact us through your customer success or our website.
Your satisfaction is our priority, and we are dedicated to making things right for you.
We love that CommBox provides us with the tools to deliver digital customer service 24/7. CommBox's chatbot accompanies customers, so they reach our agents after receiving a lot of information. Most of the customer journey is automated in the bot, so we save a lot of time and working hours. We also return to abandoned calls via WhatsApp, so we don't miss out on customers.
Plus, we like that we can monitor our agents' performance and see how they care for customers. we have a full view of all ag Review collected by and hosted on G2.com.
Can’t see messages that are forwarded in WA.
UI could be better, response time is sometimes too long. Review collected by and hosted on G2.com.