--- title: Amplitude Guides and Surveys Reviews meta_title: 'Amplitude Guides and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 188 reviews by the users' company size, role or industry to find out how Amplitude Guides and Surveys works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 188 scale: '5' date_modified: '2026-06-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Amplitude Guides and Surveys Reviews **Vendor:** Amplitude **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 188 ## About Amplitude Guides and Surveys Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. ## Amplitude Guides and Surveys Pros & Cons **What users like:** - Users value the **ease of use** of Amplitude Guides and Surveys, enabling effortless setup and engagement without developer help. (20 reviews) - Users appreciate the **timely delivery of in-platform guides and surveys** for enhancing user experience and feedback collection. (15 reviews) - Users appreciate the **effective in-platform messaging and real-time feedback** from Amplitude Guides & Surveys for improved user experience. (11 reviews) - Users appreciate the **easy setup** of Amplitude Guides & Surveys, allowing for quick and effective implementation of user engagement tools. (9 reviews) - Users love the **timely in-platform messaging** of Amplitude Guides & Surveys, enhancing user engagement and feature adoption effectively. (9 reviews) - Users highlight the **efficiency** of Amplitude Guides & Surveys, enabling seamless survey setup and valuable insights collection. (8 reviews) - Users value the **instant feedback and engagement** from Amplitude Guides & Surveys, enhancing product understanding and outcomes. (8 reviews) - Intuitive (8 reviews) - Ease of Understanding (5 reviews) - Easy Creation (5 reviews) **What users dislike:** - Users experience **limited customization** in Amplitude Guides and Surveys, finding design adjustments and complex flows challenging. (10 reviews) - Users are frustrated by the **missing features** in Amplitude Guides and Surveys, limiting functionality and support options. (6 reviews) - Users find **difficult customization** of Amplitude Guides and Surveys limits creativity and integration with existing design systems. (5 reviews) - Users find Amplitude Guides and Surveys to have **restrictive customization and limited advanced features** , hindering complex user flows. (5 reviews) - Users find the **limited features** restrict capabilities for advanced logic and complex onboarding journeys in Amplitude Guides and Surveys. (5 reviews) - Cost (3 reviews) - Expensive (3 reviews) - Integration Issues (3 reviews) - Layout Issues (3 reviews) - Users note a **steep learning curve** and desire more tutorials to fully grasp Amplitude Guides & Surveys' features. (3 reviews) ## Amplitude Guides and Surveys Reviews ### 1. Easy Setup, Intuitive Performance Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Akshaya B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Amplitude Guides and Surveys?** Its easy to setup and very intuitive. Performance and tracking is easy **What do you dislike about Amplitude Guides and Surveys?** Its skipped by users, im not sure what the usual % of conversions look like across the industry but I feels like its getting more and more skippable. Users are difficult to engage and need new things to capture attention **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** - Guides Helps me feel good that we did something to tell users what we have done. They don't serve much help - Surveys have been immensely helpful. Disgruntled users usually leave feedbacks and comments and these have been really useful for us to improve the product. Earlier we were more clueless or reaching out to customers based on purely usage , but now we can do a outreach based on actual emotions from the user. ### 2. Behavior-Driven In-App Guides with Seamless Amplitude Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Amplitude Guides and Surveys?** Here is a comprehensive review structured around my day-to-day experience using Amplitude Guides and Surveys for product design and user research. Overall Review: Behavior-Driven Engagement Amplitude Guides and Surveys (built on their acquisition of Command AI) fundamentally solves the biggest flaw of traditional adoption tools: the data silo. Instead of guessing who needs help or blasting invasive, generic pop-ups at random, it allows you to move seamlessly from behavioral analytics to contextually precise in-product intervention. Here is how the platform performs across the specific evaluation categories: UI / UX The builder interface is clean, visual, and highly efficient. The WYSIWYG visual element selector is excellent—it allows you to attach pins, tooltips, or checklists directly to specific CSS elements without requiring engineering support. From an end-user perspective, the real UX magic is the built-in "annoyance monitoring." The system explicitly tracks indicators of user frustration—like rapid dismissals or rage clicks. If a user quickly dismisses a modal, the platform flags it as friction, allowing you to fine-tune your targeting so you aren't interrupting natural user workflows. Integrations Because this is a native part of the Amplitude Digital Analytics Platform, it shares the exact same SDK and user identity system as your behavioral tracking. You do not need to build complex API pipelines or sync manual CSVs to target a user group. The workflow benefit: You can target an onboarding guide or survey using the exact live behavioral cohorts you already use for product analysis (e.g., "Show this tooltip only to users who triggered Event A three times but have never completed Event B"). Performance The lightweight Web and Mobile SDKs (which support iOS, Android, and React Native) initialize as a plugin directly alongside core analytics. It resolves targeting logic on the client side efficiently without causing layout shifts or rendering lag, which is critical for maintaining app performance and core web vitals. Pricing / ROI Unlike alternative digital adoption platforms (DAPs) that price based on the volume of guides or surveys created, Amplitude scales its pricing based on Monthly Tracked Users (MTUs). This model drastically improves ROI because it removes creative constraints—you can build, iterate, and A/B test an infinite number of highly targeted, small-scale micro-surveys and contextual flows without triggering a pricing penalty. The ROI is realized through immediate, measurable lifts in product adoption and significantly reduced engineering backlogs. Support / Onboarding The initial setup is exceptionally low-friction if you already use Amplitude; it is literally a matter of adding an engagement plugin line to your existing initialization code. The platform documentation is thorough, and the self-serve learning curve for non-technical product managers and designers to start shipping live guides is incredibly fast. AI / Intelligence The platform utilizes behavioral intelligence to predict user intent. Instead of static, linear onboarding tours that users instantly skip, you can deploy adaptive, automated flows. It intelligently manages the cadence of your nudges using cross-campaign priority logic and cooldowns. This ensures a user is never bombarded with back-to-back notifications, keeping the communication contextual, smart, and helpful. **What do you dislike about Amplitude Guides and Surveys?** While Amplitude Guides and Surveys is incredibly powerful due to its native data integration, it isn’t perfect. When you push the platform into complex, multi-state applications or highly customized design systems, you hit distinct limitations. Here is what I find most frustrating or limited about the platform, broken down across the core evaluation pillars: UI / UX & Customization While the WYSIWYG editor makes simple styling easy, achieving pixel-perfect alignment with highly specialized design systems can be a massive headache. The Constraint: The default styling controls for fonts, spacing, and button behaviors can feel restrictive. If your application uses highly unique UI patterns, custom states, or dark/light mode toggles, you frequently have to resort to writing custom CSS overrides inside the builder. The Element Selector Flaw: The visual element selector relies heavily on stable CSS classes or IDs. If your application uses single-page application (SPA) frameworks with dynamically generated class names (like styled-components or Tailwind), the element selector can lose its anchor. This causes tooltips to misalign, clip off-screen, or fail to render entirely when a page updates. Complex Multi-Page Flows (Performance & Logic) The platform handles linear, single-page walkthroughs beautifully, but complex, branching user journeys across multiple URLs or deep paths can be fragile. The Workflow Friction: If a user needs to complete Step 1 on a dashboard, navigate through a sidebar, open a slide-out drawer, and complete Step 2, the guide engine occasionally drops the sequence. Managing conditional branching (e.g., "If the user clicks X, show Guide B; if they click Y, skip to Step 5") requires intricate setup that quickly becomes messy to maintain. Analytics Integration & Deep Reporting Ironically, even though it sits inside a world-class analytics platform, the native reporting dashboards for the Guides and Surveys themselves can feel surprisingly basic. The Unexpected Disappointment: The out-of-the-box charts give you high-level stats (views, completions, dismissals, text responses), but they lack depth. If you want to run complex funnel analysis on exactly where users drop off within a 5-step onboarding guide, or cross-reference survey text responses with specific granular user properties, you have to manually build custom charts in core Amplitude Analytics using the raw underlying engagement events. It forces an extra step that should be seamlessly integrated into the Guide UI. AI & Intelligence Limitations The prioritization logic and cooldowns prevent you from spamming users, but the "intelligence" is still fundamentally reactive rather than truly predictive. The Reality: You still have to do the heavy lifting of manually defining the logic, setting up the triggers, and anticipating where users will struggle. The AI elements don't yet proactively suggest, "Hey, we notice 40% of users drop off at this specific UI form; you should automatically deploy a tooltip here." It still relies heavily on manual configuration. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Before utilizing Amplitude Guides and Surveys, managing in-product engagement felt like operating in the dark. We were constantly forcing generic, intrusive pop-ups onto users or relying heavily on engineering resources to build basic onboarding flows. Amplitude Guides and Surveys directly solves these fragmentation issues. Here are the core problems the platform solves and the tangible benefits it brings to my day-to-day workflow: 1. The Problem: The Analytics and Engagement Data Silo The Reality: Historically, product adoption tools operated completely separate from behavioral data. You had to look at your analytics tool to see where users were dropping off, export a static CSV of those users, upload it into a third-party digital adoption platform (DAP), and blast them with a guide. By the time the guide was live, the user context had completely changed. How it benefits me: It eliminates this friction by operating on a single, unified SDK. I can instantly pivot from discovering a friction point in my product data to deploying a contextual intervention. Specific Example: If analytics show a high drop-off rate when users reach a complex dashboard for the first time, I can immediately build an interactive onboarding checklist targeted only to that specific cohort of users, triggered the exact millisecond they land on the page. 2. The Problem: Engineering Dependency for UI Adjustments The Reality: Standard product cycles make it incredibly difficult to prioritize user education. Asking developers to hardcode tooltips, feature announcements, or micro-surveys means waiting weeks for a sprint cycle, taking focus away from core feature development. How it benefits me: The platform features a highly accurate WYSIWYG visual element selector that lets me securely anchor pins and tooltips directly to live CSS elements on our interface without writing a single line of production code. Specific Example: This saves countless engineering hours. When we launch a minor feature refinement, I can visually anchor a helpful tip next to the new button interface and ship it live instantly, bypassing the development backlog completely while keeping our engineering resources focused on heavy product shipping. 3. The Problem: Over-messaging and "User Annoyance" The Reality: When multiple product managers, marketing teams, and designers deploy separate in-app messages, users get bombarded with stacked modals, leading to a terrible user experience, high dismissal rates, and "pop-up fatigue." How it benefits me: Amplitude's built-in annoyance monitoring and automated global cooldowns act as an intelligent guardrail. It tracks metrics like rapid dismissals or rage clicks to dynamically calculate user frustration. If a user is already showing signs of friction or has just seen a notification, the system automatically holds back lower-priority guides. This protects the product's natural flow state and ensures that when a guide does appear, the user is actually receptive to it. 4. The Problem: Hard-to-Prove ROI on In-App Interventions The Reality: With standalone tools, it’s easy to track vanity metrics like "How many people completed the tour?" but it’s nearly impossible to measure true business impact. You rarely know if the tour actually improved long-term retention or feature adoption. How it benefits me: Because the engagement data feeds directly back into core Amplitude Analytics, the loop is completely closed. I can effortlessly build conversion funnels and impact charts to prove value. Specific Example: When deploying an in-product survey to gather customer sentiment right after an interaction, I can map those responses directly against their subsequent product usage. I can definitively prove to stakeholders whether a specific onboarding flow resulted in a statistically significant lift in our North Star metrics and long-term user retention. ### 3. Challenging for Software with Complex URL Structures **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Amplitude Guides and Surveys?** I appreciate that Amplitude Guides and Surveys allows us to bring product announcements directly within the product. It keeps the announcements where our users actually are, providing effective communication directly in the product rather than through external means. **What do you dislike about Amplitude Guides and Surveys?** Honestly, I do not like the platform. In terms of URL structure and being able to map to components, it is incredibly difficult for us to have multistep guides without breaking the whole product. It is nearly impossible for us to have multistep guides. We basically only use it for product announcements because the way that our product is structured, it is really hard to map to URLs because every single customer has a different URL. And individual elements on the page every customer has a unique setup. It's nearly impossible to map to elements because every single customer has different elements shown. And when I map it to an element, it often breaks the entire guide for customers who don't have that element, or those who do have that element but are lacking other ones. I find it hard to use and very limiting. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Amplitude Guides and Surveys bring product announcements into our product, eliminating the need for external communication. This keeps announcements where our users are and enhances direct customer communication. ### 4. Closes the Analytics-Action Loop Efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Chris J. | PMM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Amplitude Guides and Surveys?** I like how Amplitude Guides and Surveys lets me target specific cohorts with guides and surveys, which helps in pinpointing where there's a drop between steps and getting instant qualitative feedback. I appreciate the speed of deploying new guides or surveys without needing coding, which has streamlined our ability to run various experiments smoothly, eliminating the need for dev tickets and release cycles. I also enjoy how the theming matches our product's type, spacing, and components, ensuring users aren't disrupted in their experience. This consistency makes guides and surveys that integrate with our design more likely to be read and interacted with. **What do you dislike about Amplitude Guides and Surveys?** 1. The insights on individual guides could be deeper. I can't easily see things like how long someone actually engaged with a multi-step guide, where they dropped off, and more. 2. Mobile is still behind web. 3. Targeting can be more nuanced with its conditions. 4. The learning curve on the more advanced setup is real - especially for multi-step flows. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I find Amplitude Guides and Surveys closes the loop between analytics and action, provides insights on user churn via surveys, and improves onboarding consistency with targeted in-product guides. ### 5. Effortless Setup, Highly Customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Amplitude Guides and Surveys?** I really like that Amplitude Guides and Surveys is fully customizable to the design, so it doesn't feel like an add-on and feels like a native implementation. I also appreciate the ability to link it with events of my features and the broader tracking we have in place. It’s great that I don't have to switch to multiple tools since all our tracking plans are on Amplitude. The ease of setup and customization is another big plus, and it's mostly handled by product people who aren't technical or data-focused. **What do you dislike about Amplitude Guides and Surveys?** You cannot yet connect it to every element you want, it has to be in a page. I cannot add it to the main navigation, for example, since it's not inside a page. It's still a bit limited on that side. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides and Surveys to create product tours and gather feedback without custom banners, saving effort. It's customizable and integrates with our tracking, allowing seamless analytics and insights with user feedback. ### 6. Live In-Product Surveys in Minutes **Rating:** 4.5/5.0 stars **Reviewed by:** Vlad P. | VP of Product & Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Amplitude Guides and Surveys?** The ability to go from asking a question to having the survey live in your product within 5 minutes. It's easy to set up and integrates with the existing set of data we already have on users. **What do you dislike about Amplitude Guides and Surveys?** Customization of the look and feel is a little tricky to match our brand. It's possible but could be easier. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** User onboarding, user education, and ad-hoc surveys. ### 7. Easy-to-Use Modals, But Multi-Project MFE Setup Lacks Data Visibility **Rating:** 3.0/5.0 stars **Reviewed by:** Larissa M. | Product Management Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Amplitude Guides and Surveys?** We used Guides and Surveys “modal”, “pop over”, and “pin” features. They’re easy to use, and the modals are useful and straightforward to adapt to our needs. **What do you dislike about Amplitude Guides and Surveys?** We run into problems when configuring guides and surveys across multiple projects, because we’re not always sure whether users are actually seeing the content. This happens due to our setup with microfrontends, where one project is hosted inside other products. We already tried some alternatives, including with a support guidance, but did not work as expected as well. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** It helps indicating new features, showing existent capabilities, inform maintenance windows and collect product feedback. ### 8. Clear Viewer and Survey Completion Stats **Rating:** 4.0/5.0 stars **Reviewed by:** Ashby H. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Amplitude Guides and Surveys?** I like the statistics showing who has viewed the guide or completed the survey. **What do you dislike about Amplitude Guides and Surveys?** I don't specifically dislike anything about the product **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** We use it primarily for notifying users of upcoming downtime for a release. It's nice to be able to see who saw it and was using it at the time. We also are experimenting with using it to call out new features ### 9. Effortless In-App Guides and NPS Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Amplitude Guides and Surveys?** I find Amplitude Guides and Surveys easy to use, particularly appreciating the ability to segment or filter by user type, plan, and other user features to trigger specific communications and messages. It effectively helps in gathering NPS surveys from users and ensures we send the correct communication and notifications to users whose dashboard usage might be impacted by new features or changes. This facilitates the collection of valuable analytics and data for product decisions. Additionally, setting up our guides and surveys within Amplitude was very easy after moving over from Pendo. **What do you dislike about Amplitude Guides and Surveys?** The inside the box customer values and customer IDs are not amazing, so we had to use an integration with our database to properly pull the information. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides and Surveys to trigger cohort-specific communication, segment users by type and plan, and gather NPS surveys. It ensures we're sending correct notifications that impact dashboard usage and aids in collecting data for product decisions. ### 10. Effortless User Engagement with Quick Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana M. | Customer Support/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Amplitude Guides and Surveys?** I like how easy it is to use Amplitude Guides & Surveys. I learned to set up a new guide in 10 minutes, and it is very easy to update and edit. The transition from different software was very quick due to its ease of use. It's valuable for setting up new product announcements quickly without too much planning or work. The initial setup was also very easy. **What do you dislike about Amplitude Guides and Surveys?** I wish it was easier to segment our users and audience without having to use internal IDs and was easier to flag the organizations with their internal IDs and the connected emails so we could confirm what would be showing to who. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides & Surveys for in-app announcements, guiding new users, and segmenting for different use scenarios, solving how to introduce new features and segment users effectively. It streamlines creating product announcements quickly and is very easy to use. ### 11. Effective In-Platform Guides, Needs Flexible Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Phil S. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Amplitude Guides and Surveys?** I love using Amplitude Guides & Surveys for in-platform announcements and guides for new features. It's great that the messaging is delivered in the platform at the right time, and we can follow up with surveys to collect data from users. The builder itself is really slick. After a bit of learning, I'm now proficient at setting up multi-step guides. I love that the themes are now accessible too. **What do you dislike about Amplitude Guides and Surveys?** I find the paywall silly and it doesn't suit our business needs. We're too big for the lower tier, and too small to afford the tier above. Our Account Manager was of no help when we wanted to pay more to solve this. The limit of 10 guides and 5 surveys is annoying, and it's strange that we can't stagger them—they just pop up back to back. Also, while the web setup was very easy, the mobile setup wasn't as smooth because it's still in development on the Amplitude side. I haven't had the confidence to send a guide or survey on mobile yet. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides & Surveys for in-platform announcements and guides, replacing emails. It helps alert all users at relevant points and highlight new features, ensuring everyone is informed. ### 12. Easy Integration and Simplified Interface, But Some Limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Jules J. | Lead Analytics Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Amplitude Guides and Surveys?** I appreciate the simplicity of the Amplitude Guides & Surveys interface and its integration with the AI tool. This allows for quick adoption by PMs, reducing the number of questions and thus the time we need to spend helping our employees use it. The initial setup was very easy. **What do you dislike about Amplitude Guides and Surveys?** There are limitations that are not visible, such as having to have a submit button for a form, which forces the user to click on it to generate a result. This complicates the response to the form for a user (they have to click on 2 buttons instead of 1) and complicates understanding for the form creator, as it is not specified. The form does not show an error if the submit button is not present, but it does not collect data when it is pushed to production. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Amplitude Guides & Surveys allows for simplified communication with our users, with easy integration with other Amplitude solutions. It enables PMs to independently configure forms, avoiding the need to involve the engineering team. ### 13. Effortless User Engagement and Feedback Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Callum C. **Reviewed Date:** January 26, 2026 **What do you like best about Amplitude Guides and Surveys?** I like how easy it is to use Amplitude Guides & Surveys. It takes just a few minutes to construct a guide or survey and put it live for users. The ability to target particular segments and behaviors is even better. The real genius part is that these features are available from the same toolset as our analytics. Honestly, I'd be shocked if all analytics tools don't go in this direction. **What do you dislike about Amplitude Guides and Surveys?** I don't love that the advanced features are hidden behind a paywall. Having to update to enterprise and speak to an account manager is a pain. We don't use it enough to justify going up a tier, but we would pay a little bit extra each month to have full use of the feature. I think keeping the tool simple is also a benefit as it stops PM's from being overzealous and bothering users. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides & Surveys to simplify user training and gather targeted feedback without interviews. ### 14. Essential for Real-Time User Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Glenn P. **Reviewed Date:** January 21, 2026 **What do you like best about Amplitude Guides and Surveys?** I use Amplitude Guides & Surveys to get real-time feedback from our users and help them navigate key parts of our product. It's really useful for spotting pain points and improving onboarding and feature adoption. I appreciate how simple it makes connecting with users and understanding their experience. Being able to guide them through features and get real-time feedback has been a game-changer for improving adoption and satisfaction. The integration with our analytics and CRM tools is a plus, as it helps me track user behavior and connect feedback to specific actions for a clearer understanding of the overall user experience. Setting up Amplitude Guides & Surveys was pretty straightforward; the interface is easy to navigate, and the onboarding guides were helpful. **What do you dislike about Amplitude Guides and Surveys?** I find the customization for surveys and guides could be better, as it feels a bit limited. Setting up more complex user flows can be tricky, and reviewing the feedback isn’t always as straightforward as I’d like. I wish Amplitude Guides & Surveys offered more flexibility with design, like custom themes, fonts, and layouts. It would also be helpful to tailor questions and guides for different user segments. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides & Surveys for real-time user feedback and navigation support. It helps spot pain points, improve onboarding and feature adoption, and understand where users get stuck or why features aren't used. ### 15. Intuitive WYSIWYG Guide and Survey Builder, with Room to Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Amplitude Guides and Surveys?** The WYSIWYG guide and survey builder is relatively intuitive once you gain an understanding of how it works. **What do you dislike about Amplitude Guides and Surveys?** Creating and applying Segments (segmentation) is difficult and not very intuitive. Additionally, setting up Tests users. Another issue I have come across is when I preview a survey it shows up in the Insights as someone who has completed the survey, and cannot be deleted. I also find it difficult to style the guides and surveys in a way that matches our design system – and I have used the custom CSS to do so, but wish the theming was a bit easier and there was more flexibility. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Guides and surveys are solving the problem of requiring internal dev teams to build (guides) which can take a while. So, it has made it much easier and faster to build and publish a guide. **Official Response from Amanda Brush:** > Thank you for taking the time to share this detailed review. It’s great to hear that once you get oriented, the visual builder makes it faster to create guides and surveys without depending on engineering, so you can get in‑app experiences out more quickly. We’re sorry that segmentation, test-user setup, and styling to match your design system have felt unintuitive, and that previewing surveys has cluttered your Insights. Today you can exclude preview/test data in survey Insights via the “Ignore test/preview data” toggle and use Themes plus Custom CSS for deeper, reusable brand control. The Amplitude Academy course, “Engage Your Users with Guides and Surveys,” and our support team at https://support.amplitude.com/ can help walk through these workflows. ### 16. Seamless Survey Integrations, Instantly Accessible Data **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. **Reviewed Date:** December 01, 2025 **What do you like best about Amplitude Guides and Surveys?** I love how Amplitude Guides & Surveys makes it incredibly straightforward to set up surveys. The programming tool is simple, and the platform efficiently guides me through all relevant fielding options, making the process seamless. I appreciate its integration within the overall Amplitude product, as it fits perfectly and enhances our ability to gather critical user experience information. The ability to trigger surveys at specific moments during a user's interaction with our website is invaluable, allowing us to access insights we wouldn't have otherwise. The availability of ample self-help documentation is impressive, ensuring that if anything doesn't work as expected, I have the resources to resolve issues independently. Our switch from Hotjar was mainly because Amplitude Guides & Surveys offers more comprehensive functionality, not just for surveys but also for collecting extensive data about website usage, which is a significant advantage. Although I wasn't directly involved in the initial setup, it was reported to be easy. Overall, my experience with Amplitude Guides & Surveys is highly positive, and I would highly recommend it. **What do you dislike about Amplitude Guides and Surveys?** NA **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** I use Amplitude Guides & Surveys to gather real-time user experience data, which helps me access insights I wouldn’t otherwise have. The setup is straightforward, with guiding tools simplifying the survey deployment process. ### 17. A useful tool, worth spending time to get to grips with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Amplitude Guides and Surveys?** Once I had got to grips with the terminology to set them up, I have been able to relatively quickly implement both of these and monitor their impact. **What do you dislike about Amplitude Guides and Surveys?** It takes a little while to unpick the terminology around them and there were some settings that I needed that were not obvious to set up **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Helping to flag new features and provide support for new users. ### 18. Thank goodness for better UX/UI **Rating:** 4.0/5.0 stars **Reviewed by:** Brie B. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Amplitude Guides and Surveys?** As a Product Marketing Manager, I spend a lot of time building onboarding guides, announcement modals, and other in-app notifications. In a previous role we used Pendo and my experience with Pendo's UX/UI was really lacking. Simple actions felt challenging to complete, didn't feel natural, and often left me clicking around only to get lost/frustrated. With Amplitude, my workflow so much more smooth. The flow of building -> launching guides in Amplitude was shorter and easier. The draft setting, testing setting, preview function and ultimately the published settings worked seamlessly. **What do you dislike about Amplitude Guides and Surveys?** The only thing I could think of currently is to have more customization features within the content of the guides. The inclusion of different formatting, etc. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** We want to drive more PLG within our software and so we will be relying heavily on Amplitude's guides and surveys to interact with our users in-app. Without Amplitude, we wouldn't be able to connect with users at key action points and see valuable metrics like time to value. **Official Response from Amanda Brush:** > Thank you for sharing your experience! It’s wonderful to hear that Guides & Surveys have made your workflow smoother and more intuitive, especially when creating onboarding and in-app experiences. We’re excited they’re helping you drive PLG and connect with users at key moments. We also appreciate your feedback on customization — that’s an area we’re actively exploring to give teams even more flexibility. ### 19. Convenient feedback collection, price improvement needed **Rating:** 3.5/5.0 stars **Reviewed by:** 유석 . **Reviewed Date:** January 20, 2026 **What do you like best about Amplitude Guides and Surveys?** It is very convenient that user feedback can be received within the app, eliminating the need for a separate Google Form or external link. It is also very satisfying that there is no need to collect additional user information. Since the customer's information is already held, these steps can be skipped when conducting surveys. Additionally, the UI is familiar to those who have used Amplitude before, making it easy for marketers to set up. **What do you dislike about Amplitude Guides and Surveys?** It's a good tool, but it would be better if there were more discounts on the price for the features. It would be nice if more additional insights were provided within the amplitude analysis function. While it's good to use it for survey purposes, there don't seem to be many aspects that intuitively show users what kind of synergy it has with other analysis functions. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** You can receive feedback directly within the app conveniently, and achieve a higher response rate with a short survey without personal information. ### 20. Effective for Release Notifications, Needs More Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Ravi G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Amplitude Guides and Surveys?** I like the targeting and easy setup in Amplitude Guides & Surveys. I also enjoy using the Resource Center, although it is quite limited at the moment. **What do you dislike about Amplitude Guides and Surveys?** I would like more edit and customization options, especially to match the design of our application. For example, using icons in addition to emojis. The Banner is very limited; we can't add interactive elements. We can only add buttons, and that's limited to two. We also can't add small video clips or animations. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Amplitude Guides & Surveys saves us from using another solution or engaging our Software Engineering team, which is beneficial for release notifications and NPS surveys. **Official Response from Amanda Brush:** > Ravi, Thank you for the constructive feedback on the kinds of rich design and interaction options you’d like to see in Guides & Surveys. Your input is really helpful and aligned with areas we’re looking to improve. We’re glad to hear you’re able to implement notifications and surveys without help from the engineering team. ### 21. Helpful Surveys and User Recordings for Rich Qualitative Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Samir M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Amplitude Guides and Surveys?** I did try surveys and it was so helpful for getting qualitative insights, and reflecting on user recordings for those users who fill it out to watch their experience. **What do you dislike about Amplitude Guides and Surveys?** It didn't workout when I was trying to trigger it by events specifically **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** The ability to use in app forms to collect feedback without a dev work, also the ability to control to who & when it should appear ### 22. Perfect for B2B Marketers Who Need to Move Fast Without Dev Support **Rating:** 4.5/5.0 stars **Reviewed by:** Chaigun J. | Content Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Amplitude Guides and Surveys?** As a B2B SaaS marketer, I take various actions to drive user conversions. In this process, I’ve found Amplitude Guides & Surveys particularly helpful — it allows me to quickly create user nudges and see results without having to go through design or development teams. **What do you dislike about Amplitude Guides and Surveys?** I don’t have major complaints about the functionality itself. If I had to name one improvement, I’d like to see more flexibility in customizing the guide and survey screens — especially when it comes to using images. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** As a B2B SaaS marketer, I constantly experiment with different ways to drive user conversion. Amplitude Guides & Surveys helps me do that more efficiently by allowing me to quickly create and test user nudges without relying on design or development teams. This not only speeds up our execution cycle but also makes it easier to learn what actually influences user behavior. Thanks to this, I can focus more on strategy and messaging rather than waiting on implementation resources. ### 23. Seamless Analytics-to-Action, Needs More Customization Options **Rating:** 4.5/5.0 stars **Reviewed by:** Anushka B. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Amplitude Guides and Surveys?** What I truly appreciate is how seamlessly the platform bridges the gap between analytics and action. When I notice a decline in my data, I can immediately launch a contextual survey or guide to investigate the cause and address it, all without having to leave the platform. **What do you dislike about Amplitude Guides and Surveys?** This tool assists us in understanding user behavior and streamlining user flows. However, it would be improved by offering a more user-friendly interface, along with more customizable components and editable options within the feature flag section. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Amplitude Guides & Surveys addresses the challenge of understanding why users act in specific ways by enabling us to deliver contextual surveys and guidance at key moments in their journey. This approach helps us reduce drop-offs, enhance onboarding, and make product decisions grounded in real user feedback that is directly connected to their actions, rather than relying on assumptions. ### 24. Fast, Easy Survey Creation—But Logic and Conditions Can Feel Cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Biju Y. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Amplitude Guides and Surveys?** The system is simple to set up and easy to understand, and it’s pretty quick to use. It’s my go-to place when I need to create a survey fast. **What do you dislike about Amplitude Guides and Surveys?** Although the basic functions are simple and straightforward, a few of the logic and condition options are cumbersome to use. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** With this, I can build a simple, quick survey faster and send it out before time runs out. ### 25. Easy to Launch In-App Guides, but Advanced Branching Feels Restrictive **Rating:** 3.5/5.0 stars **Reviewed by:** Victor Z. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Amplitude Guides and Surveys?** Amplitude Guides & Surveys is something I could start using without begging developers for time. Creating simple in-app guides or surveys feels straightforward, and most things work out of the box. **What do you dislike about Amplitude Guides and Surveys?** Once you want more advanced logic or branching, the tool starts to feel restrictive. It’s fine for basic guidance, but it’s not powerful enough for complex onboarding journeys or nuanced user education. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** quick feedback loops **Official Response from Amanda Brush:** > Hi Victor, Thank you for taking the time to review Amplitude Guides & Surveys. We’re glad to hear that you can create quick feedback loops without relying on developer time. We appreciate your feedback on the limits you’re feeling with more advanced logic and branching - the roadmap for 2026 includes enhancements in those areas. ### 26. Experience using guides and surveys by Amplitude **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro M. | Product Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Amplitude Guides and Surveys?** What I’ve liked the most about Guides & Surveys is how agile it makes communication requests. In our case, we’ve joined forces with the Product Marketing team to take some workload off the Development team, while also gaining full ownership of the process. The experience has also shown us that we need to make some adjustments in our instrumentation. And personally, it’s pushed me to learn more about how to segment correctly. We are exploring the feature to have more feedback from our users. **What do you dislike about Amplitude Guides and Surveys?** So far, here are some areas where we believe there’s room for improvement: Displaying a guide on a specific page doesn’t necessarily mean it will only appear there. It simply means it will be triggered on that page, but then you have to manually hide it from a long list of other possible pages, which can be quite tedious, especially for non technical teams. We're currently waiting for the multi-language support, since duplicating and creating separate guides for each market is not scalable in the long term. The insights available within each guide are quite basic, and there's no option to open a more detailed chart or add it directly to a dashboard for deeper analysis. You can’t group guides by title, which would be very helpful for identifying and analyzing them later. For example: Banner 1 - Spain, Banner 2 - Latam, etc. When duplicating banners, analyzing by key becomes very confusing and not very readable. Because the key is almost the same. Sometimes the SDK doesn't connect properly. In our case, we’re using it via GTM (Google Tag Manager), and the connection can be inconsistent. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Currently, we’re working on improving communication with our clients and end users. We will use it for adoption and feedback also. ### 27. A simple solution that facilitates the use of the application **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick Stephano D. | Sales Executive ( Freelance) partner , Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Amplitude Guides and Surveys?** It is a very simple way to facilitate the use of the application. It shows exactly how a user can easily apply and make this application work. **What do you dislike about Amplitude Guides and Surveys?** I have no negative concerns about it because it meets my expectations. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** The data security that this software implements is effective for traceability. ### 28. Such an innovative tool **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei G. | Digital Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Amplitude Guides and Surveys?** I really like the ease AI brings to developing connections between guides, surveys, pages, etc. makes it a product that comes all around and fulfills the objective with a very easy to use and advance technolgy perspective you could only get with more sophisticated engineering tools. **What do you dislike about Amplitude Guides and Surveys?** Until now I don't believe i've found something I dislike, maybe just an easier way of finding out what updates and new features are being added. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** It's been really useful in all areas, marketing, bussines, customer service, as I said, a very complete tool. ### 29. Easy In-Product Guides for Onboarding, but Customization and Targeting Take Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Amplitude Guides and Surveys?** The in-product guides and surveys are straightforward to build and deploy. They’ve helped us improve user onboarding and adoption, while also collecting feedback directly within the product. **What do you dislike about Amplitude Guides and Surveys?** The customization options feel somewhat limited, and the more advanced targeting can be complex to work with. A few features also take time to fully understand and configure properly, so there’s a bit of a learning curve before everything clicks. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** It helps onboard users faster, guide them through key features, and collect real-time feedback, improving product adoption and user experience. **Official Response from Amanda Brush:** > Thank you for sharing this review and for using Amplitude Guides & Surveys to improve onboarding, feature adoption, and in-product feedback. We hear your feedback on the learning curve with more advanced customization and targeting. It’s exactly the kind of input that helps us keep refining how these capabilities work and how we document best practices. If you’d like to review your setup and explore options to make targeting and configuration feel smoother, our customer success and Support teams would be happy to walk through recommendations tailored to your goals. ### 30. Aptitudes Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Amplitude Guides and Surveys?** What I like most about Amplitude Guides & Surveys is how seamlessly they integrate into the user journey. The ability to trigger contextual guides or surveys at the right moment helps us gather meaningful feedback and drive engagement without disrupting the experience. It’s also very helpful for onboarding new users, testing new features, and making data-driven decisions faster. **What do you dislike about Amplitude Guides and Surveys?** While the tool is very useful, one limitation is the learning curve when it comes to advanced targeting and customization. Setting up more complex surveys or highly tailored guides can take extra time and sometimes requires additional documentation or support. Another downside is that reporting can feel a bit limited if you need deep visualization or segmentation beyond what’s built-in, meaning you may still need to export data for further analysis. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Amplitude Guides & Surveys helps us bridge the gap between product usage data and user sentiment. It allows us to collect real-time feedback directly inside the product, which is invaluable for understanding why users behave a certain way. This has helped with onboarding, feature adoption, and retention by letting us test new features, address pain points quickly, and guide users toward value. It reduces guesswork and ensures that product decisions are backed by both behavioral analytics and qualitative insights. ### 31. Simple, but effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Amplitude Guides and Surveys?** Both guides and surveys are very intuitive to use, both functioning in almost an identical way, so you don't have to really learn how to use 2x new tools. The interactivity between them is also great, being able to trigger one based on the other. So far, the responses have also been very good and easy to understand and evaluate. **What do you dislike about Amplitude Guides and Surveys?** Although you can have multiple themes (depending on the plan you have), the customisability is quite limited. I would like to be able to maybe make surveys a bit bigger, introduce more elements to make them engaging and exciting for users to want to complete. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Providing support for users understanding a complex platform. Also getting valuable feedback on new features and NPS data. **Official Response from Tamara Kecman:** > Thank you for sharing your thoughts! We love that Guides and Surveys is intuitive for you. That interplay between helping you gather valuable insights and supporting your users, is something that's really important to us. We appreciate your suggestions on customization; your feedback helps us identify where to enhance flexibility and creative options. ### 32. Promising tool with needed improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Amplitude Guides and Surveys?** Being able to create in-app experiences without the need for our Engineering team to create them anymore. For the most part, building an in-app Guide or Survey is fairly straightforward to create, and I appreciate the amount of options available to select from (banner, announcement, product tour, tooltip, checklist, modal/pin/popover, nps, satisfaction survey, etc.). **What do you dislike about Amplitude Guides and Surveys?** Creating Guides & Surveys is not nearly as user-friendly as shown and promised when my company was evaluating this tool with CommandAI (Amplitude bought CommandAI and rebuilt their tool within Amplitude). For example, it's incredibly difficult to ensure proper spacing within the body copy of any in-app Guide or Survey (adding bullet points/sub bullet points further complicates formatting/spacing), you cannot easily underline text without knowing how to use HTML (bold and italics are the only non-code options), you cannot change the font color of certain words/sections of text (it's all or nothing for font color), etc. My company was told that this product would include a "full Salesforce integration", only to find out during onboarding that integrating with Contact-level fields from Salesforce isn't supported in Amplitude Guides & Surveys (only Account-level fields are supported). Also, we were promised a full integration with Zendesk, but we learned during onboarding that that integration isn't currently available but "will be soon" - we still haven't received word of this integration being available yet and one of the bigger draws to using this tool was being able to integrate with our Knowledge Base in Zendesk to allow customers to surface help articles within the platform directly (which we currently cannot setup due to the lack of integration). We encountered several other unmentioned hiccups during onboarding that made for a lengthy and cumbersome start to using G&S. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Allowing our Marketing team to self-serve in-app promotion creation without the need for Engineering team resources. This will ultimately save our company countless Engineering hours that were previously dedicated to in-app promotion creation. ### 33. Review: Amplitude Guides and Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Amplitude Guides and Surveys?** Amplitude’s Guides and Surveys feature has been a solid addition to our product toolkit. It provides an intuitive way to engage users directly within the app, helping us drive adoption and gather valuable feedback at key moments in the user journey. **What do you dislike about Amplitude Guides and Surveys?** There’s still room to grow — for example, I’d love to see more customization options for branding and logic-based branching in surveys — but overall, Amplitude Guides and Surveys has been a great step toward making our product more user-focused and data-driven. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Being able to trigger in-app messages or surveys based on user behavior (rather than just static rules) makes our targeting feel smarter and more personalized. ### 34. Great for Quick Announcements, But Needs More Design Customization **Rating:** 3.5/5.0 stars **Reviewed by:** 순용 . | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Amplitude Guides and Surveys?** easy to make some kind of announcement to customers without dev team's help **What do you dislike about Amplitude Guides and Surveys?** lacking of design customization on amplitude guides **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** create inapp survey easily without adding extra product ### 35. Great product, although pricing model could be improved **Rating:** 5.0/5.0 stars **Reviewed by:** Krzysztof . | Head of Data, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Amplitude Guides and Surveys?** Getting instant feedback and engagement from the users of our product with very high response rates **What do you dislike about Amplitude Guides and Surveys?** Some features like conditional logic are only available in enterprise plan - this shouldn’t be limited like that **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Getting feedback from the users Assesment of issues within the app Improving product Announcing product changes without development ### 36. Easy to use software to analyse trends and real performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Amplitude Guides and Surveys?** Amplitude is a decent software to analyse trends and real performance. I have worked with it as a growth manager analysing complex in-app performance and reading trends has never been easier. **What do you dislike about Amplitude Guides and Surveys?** The set up is quite tedious and the UI could be more simplified. For example - changing dates is not as fluent as it could be. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Amplitude Guides & Surveys helps us quickly gather user feedback and guide in-product experiences, improving onboarding, feature adoption, and overall product decisions. ### 37. One of the best onboarding tools I have tried **Rating:** 5.0/5.0 stars **Reviewed by:** Abishek S. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Amplitude Guides and Surveys?** We tried multiple user onboarding and engagement tools and CommandBar is the one that fit our bill the most. It provides a seamless way through chat for users to discover your platform. It’s really great to see users being able to find answers for what they are looking for. It makes for a friction free experience for users. As a product person, I was able to easily integrate and set up the whole experience by myself with very little assistance from the engineering team. The adoption of the tool is pretty high among our user base as well. **What do you dislike about Amplitude Guides and Surveys?** Not all of the integrations are super well documented so sometimes have to rely on asking the team questions in Slack but they are extremely helpful. Also some of advanced use cases around surveys are not on the product yet though they are on the roadmap. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** We aim to make it easy for users to navigate and learn our app, reducing frustration when they can’t find what they need. The chatbot accesses our blog to offer best practices and relevant information. Additionally, we inform users about new features and use surveys to gather their feedback. ### 38. Great toolkit for product knowledge and support **Rating:** 5.0/5.0 stars **Reviewed by:** Adel B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Amplitude Guides and Surveys?** Commandbar is a no-brainer when it comes to the setup and integrates easily with all modern frameworks. I've been using their products daily for a few months so far. And the spotlight feature is one of the most interesting. It definitely speeds up your workflow by allowing you to assign shortcuts to actions you perform several times a day. Copilot is also very practical. Thanks to AI, our users no longer have to search through our documentation to find the information they're looking for. Just ask Copilot, and it'll find the answer for you. I've also worked hand in hand with the CommandBar team and loved their reactivity and the quality of their support. **What do you dislike about Amplitude Guides and Surveys?** A few points could be improved in my opinion when it comes to the "Themes". If I'm not mistaken this part of the application has been revamped recently and the new interface is way better than the previous one. But it's still hard to map the colors/variables with the UI. It would be great if we could click on the UI elements in the board to quickly see which variable it uses and vice versa. Apart from that, previewing our Nudges will appear for our users is sometimes a bit complex but we've always managed to solve our issues thanks to the amazing support of the team. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** CommandBar greatly facilitates the onboarding of our users. Our documentation is now directly integrated into our app, bridging the gap between our product team and our users. ### 39. Command AI: Great Support and Powerful Features That Keep Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Amplitude Guides and Surveys?** Command AI makes creating targeted nudges easy and intuitive. The team is great—super responsive, supportive, and always willing to help us find solutions to any challenges we face. They made getting started simple and continue to provide excellent guidance along the way. Their willingness to listen to feedback and improve the product makes them stand out. **What do you dislike about Amplitude Guides and Surveys?** We ran into a couple of challenges with passing in user properties and operator support early on, but the Command AI team was incredibly responsive in helping us work through them. They’ve already added some of the missing functionality we needed, and their support has made it easy to navigate any minor issues. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Command AI helps us create targeted, behavior-based nudges to guide users through our platform and effectively announce new features or functionality. It solves the challenge of delivering timely, personalized messaging tailored to the user’s journey. While we’re still early in using nudges, it’s already making it easier to experiment with personalized in-app experiences. I’m less involved in other parts of the tool, but Co-Pilot has been great for giving users quick answers, ensuring that our support team remains available for more complex needs. ### 40. Easy to integrate and use and the results speak for themselves **Rating:** 5.0/5.0 stars **Reviewed by:** Nima R. | Senior Content Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Amplitude Guides and Surveys?** We use CommandBar within our application to search for entities, display useful documentation links, and more. Recently, we also transitioned our docsite search to CommandBar’s HelpHub, and the results have been outstanding—not just for us, but our customers love it too! The search results are much more accurate. A feature I want to highlight is the Preview functionality within the search window, which is incredibly useful, allowing users to gauge content relevance without leaving the search. Another one is the Recommended Articles feature, which helps us serve sets of curated articles that are context-sensitive to where users are in the application. And, of course, the AI component is an absolute winner. I recently added content, clicked AI, and it delivered just the information I needed! Kudos to the CommandBar team—they’ve been consistently available and responsive throughout the implementation, rollout, and now in production. We’re excited to see more features and functionality added to HelpHub! **What do you dislike about Amplitude Guides and Surveys?** The CSS interface could be more intuitive. The implementation of styles isn’t always clear, and some styles are repeated across multiple categories, which is confusing. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** CommandBar makes information easily accessible where and when users need it—both within our application and on our docsite. Search has become critical part of our user experience, significantly improving how users interact with our content. ### 41. Level up your web apps with universal search with minimal LOE **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey L. | Lead Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Amplitude Guides and Surveys?** I think a B2B app really needs universal search to look professional. CommandBar makes is so easy and painless to add this functionality to your app along with other great features like nudges and tours. They've been an awesome partner and they are always really responsive when we reach out with questions or challenges. We use CommandBar for multiple web apps. **What do you dislike about Amplitude Guides and Surveys?** It would be awesome if they would add some tutorials to their docs. It would be really helpful for earlier career developers on our team who could use extra guidance. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** CommandBar helps our users navigate our app. Users can search for what they are looking for (a customer, a property, a list, etc) and navigate directly to it via the universal search. We also use CommandBar when we release new features. We use CommandBar nudges and tours to draw users' attention to the new feature and guide the on how to use it. ### 42. Command AI can create significant leverage for your product, if you use it properly. **Rating:** 4.5/5.0 stars **Reviewed by:** David V. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Amplitude Guides and Surveys?** Command AI becomes a core part of your product, allowing you to integrate it depeer than a traditional support chatbot. Ex: The AI Co-pilot can link you to pages or walkthroughts instead of just giving you text instructions. It allows you to give users a 2024 experience without needing the capital or eng teams to do it. **What do you dislike about Amplitude Guides and Surveys?** I don't think this is avoidable but getting the most out of Command AI requires a champion that can sell this to different teams: Tech, Product, Support, and Marketing. You will not get all the benefits if you don't have your full team onboardg. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Increase feature usage through walkthroughs and nudges Improve user experience with user training and chatbot support Measuring NPS and triggering actions like referrals at specific times ### 43. AI powered, in-app assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Ylani R. | Manager of Curriculum Development and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Amplitude Guides and Surveys?** CommandBar makes it so much easier for our users to access knowledge and gain understanding of our product! We struggled with general 'how do I...?' support questions even with extensive and very detailed documentation. Our users either did not know about our documentation, or it wasn't convenient to bounce between the tool and the documentation site; CommandBar bridged that gap, and now our users have access to all the documentation and knowledge right there, without the need to open another tab. The AI chat is an all around favorite for our users and support team with the ability to ask a question and either receive step-by-step instructions or an informational paragraph as an answer. We also love that the AI is only based on the documentation and sources we provide, and not the entire internet of things. The implementation was easier than expected, especially since our tool is based on Salesforce. Due to platform constraints, we've had to do a few workarounds, but nothing that CommandBar support couldn't handle and help us with. CommandBar support is hands down one of the best support teams I've ever worked with! They are always immediate with their response time (consistently less than an hour) and if the individual helping doesn’t have the answer, they either find the person who does, or works on it until it's resolved. Amazing team! **What do you dislike about Amplitude Guides and Surveys?** There is a bit of a learning curve and a ton of small features that have big impacts on the end user experience. We’ve had CommandBar installed for 6+ months, and as the primary Admin, I’m still discovering features and functionalities I didn’t know about. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** CommandBar makes it so much easier for our users to access knowledge and gain understanding of our product by bringing our product documentation directly into the tool. This helps to cut down on 'how to' support tickets and increases general knowledge of our product. ### 44. CommandBar Chatbot Review **Rating:** 5.0/5.0 stars **Reviewed by:** Zuzia Z. | Knowledge and AI Operations Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Amplitude Guides and Surveys?** CommandBar’s chat product is really reliable and we consider it a trusted teammate! One of the things we're really loving is the new auditing and shaping tools the team has introduced. The Xray feature, in particular, has been a game-changer, making it so much easier for us to understand where a response comes from and spot areas where our documentation could use a little extra love. Previously, it was much harder to identify where our documentation was lacking and how we could improve it. Working with their team has also been a dream. Their support is very attentive and genuine. All in all, this has been amazing for our team both for internal employee support and external customer support so it's being used and loved by all. **What do you dislike about Amplitude Guides and Surveys?** Nothing to report here! Would love an easier way to keep track of new feature releases, since sometimes it’s hard to keep up and I just find things in the CB UI :) **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** CommandBar has helped us mitigate support inquiries from our customers that don't necessarily need live support to address. This has also empowered our customers to self-serve some of their inquiries thus allowing us to dedicate live support to instances that require it. Furthermore, this also gives customers 24/7 support if they need assistance outside of our live support hours. From an internal perspective, the analytics CommandBar provides us have been integral in making company-wide decisions based on the data we receive from CommandBar. In terms of resource health, the Xray feature as mentioned has been an amazing tool to use to triage gaps in our knowledge bases and address them as needed. ### 45. Great Product, Even Better Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Amplitude Guides and Surveys?** One of the best SaaS customer service companies I have ever worked with. The product in itself is fantastic, but onboarding platforms are not 'unique'. Beyond some of the amazing AI capabilities that CB has, their team is incredible. We were able to test drive the product enough to get internal buy in and helped out during the entire onboarding journey. But what really stands apart is that unlike other vendors, we don't only hear from them when it is renewal time. We have resources at our disposal both for any issues as well as forward moving help with adopting new features. **What do you dislike about Amplitude Guides and Surveys?** Not really much to dislike. There are a few small feature gaps between their offering and where we ultimately want to go, but because of the constant two-way communication I know where those features sit on their roadmap. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** We want onboarding and ongoing eduction of our product to be 'choose your own adventure', allowing our users to learn and use what they want when they want to. Between the Help Center, AI CoPilot, custom Recommendation Sets and more we are able to do that and more. ### 46. Great tool to sift and surface deep data **Rating:** 5.0/5.0 stars **Reviewed by:** Erik L. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Amplitude Guides and Surveys?** Since using CommandBar our users have been able to get very technical data driven answers to unique and specific questions which would otherwise take multiple clicks and tabs to compare. CommandBar team is great to work with and understands the product very well! **What do you dislike about Amplitude Guides and Surveys?** For our specific integration, we needed to set up lots of API workflows. These are simple to set up and are pretty stable once refined. The learning curve is steep but short. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** CommandBar lets an extremely large database and complex KPI logic very intuative to our end users. The smart chatbot allows new users to get comfortable and experienced users get the data they need faster than in our UI. ### 47. The future of user assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah O. | VP of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Amplitude Guides and Surveys?** CommandBar is the best designed version of “user help” software that I’ve come across. They make it very easy for different teams to use the tool to connect with users, for example, user researchers deploying surveys or product managers deploying tours for new features. There are two areas where CommandBar stands head and shoulders above its competitors - firstly the chatbot (both AI and non-AI) enabled us to answer user questions from both our Help documentation and our insights website, and secondly the CommandBar team are an absolute joy to work with - from my first interaction in the sales process, through to speedy implementation support via slack. **What do you dislike about Amplitude Guides and Surveys?** They don’t have every single setting that I’ve seen in older/legacy tools in this space, but we have found the team extremely responsive to adding things we ask for and suggesting workarounds. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** It helps us talk to users in the product in a way that feels “on brand” and not annoying while also taking engineering out of the loop, and enabling us to track the usage and iterate on our modes of user assistance. This has been really helpful to shorten the feedback loop between someone on the team having an idea for a campaign or experiment to run, us launching the campaign, and then seeing fast results. ### 48. CommandBar empowers our users **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan L. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Amplitude Guides and Surveys?** CommandBar is a neat tool to power multiple in-product experiences for our company, the most notable of which are an in-site help browser and natural language search. Both contribute to our product’s ease of use and help connect users to what they want to do in our application. **What do you dislike about Amplitude Guides and Surveys?** Haven’t explored all the capabilities, though I’m excited about the AI chatbot widget. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** Probably best described as user experience — CommandBar’s tools help our users which is a global win for us. The product is flexible and has options for both code-first and no-code configuration, which is important for an engineering-led team like ours. ### 49. The best in class tool for user adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan H. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Amplitude Guides and Surveys?** Super simple and effective way to communicate users. We use for both proactive “guidance” style campaigns as well as help-oriented. They make it very easy to make the campaigns suggestive and not something our users are likely to dismiss, so our CTRs are much better than I would have expected with a tool like this. **What do you dislike about Amplitude Guides and Surveys?** Wish I could use them for email and push notifications as well as the product-based nudging. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** User communication, help guidance, remove friction, etc. All helps elevate the user experience of our product, leading to lots of downstream impact. ### 50. All-in-all Impressive **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon D. | Sales Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Amplitude Guides and Surveys?** The product is amazing and I think it speaks for itself, but what's standing out even more is the amazing support and communication that we've had with the team. Jesse and Joe have been unbelievably helpful and showed us so much information on how CommandBar can help us in specific uce cases, without us even having to ask. They've been proactive and responsive and it's a great experience for us as users. It's been so good for us to try this out without having to use our developer resources and ask them to code everything for us, the integration was almost effortless. **What do you dislike about Amplitude Guides and Surveys?** Nothing that I've come across so far! Any small hurdles I've come across have been answered/ overcome and were always a me problem. **What problems is Amplitude Guides and Surveys solving and how is that benefiting you?** It's helping us to reduce our number of support queries that require a manual response, it's helping us to be proactive with onboarding and support without having to use up development resources so that we can prioritise improvements to the product itself, and our processes as a whole. - [View Amplitude Guides and Surveys pricing details and edition comparison](https://www.g2.com/products/amplitude-guides-and-surveys/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+05%3A44%3A29+-0500&secure%5Bsession_id%5D=1e55053e-a1d1-42d4-a9eb-77f9e0b87d3c&secure%5Btoken%5D=e05bb40d82094566df13669789aa309a033b81cc8f5e0053be969ae9f548098f&format=llm_user) ## Amplitude Guides and Surveys Integrations - [1Flow](https://www.g2.com/products/1flow/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Amplitude Activation](https://www.g2.com/products/amplitude-activation/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Amplitude Feature Experimentation](https://www.g2.com/products/amplitude-feature-experimentation/reviews) - [Amplitude Session Replay](https://www.g2.com/products/amplitude-session-replay/reviews) - [Amplitude Web Experimentation](https://www.g2.com/products/amplitude-web-experimentation/reviews) - [Blitzllama](https://www.g2.com/products/blitzllama/reviews) - [Chameleon](https://www.g2.com/products/chameleon/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [mParticle by Rokt](https://www.g2.com/products/mparticle-by-rokt/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Refiner](https://www.g2.com/products/refiner/reviews) - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews) - [Segments Analytics](https://www.g2.com/products/segments-analytics/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Amplitude Guides and Surveys Features **User Analysis** - Survey Implementation - Data Analysis **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Amplitude Guides and Surveys Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,773 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,701 reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - 4.6/5.0 (343 reviews)