AE
Andrei E.
Frontend Developer
Computer Games
Small-Business (50 or fewer emp.)
"Workable but not ideal"
4.5/5
What do you like best about Comm100?

The particular partnership that we have established between Comm100 plus UK2 Group, was really beneficial and economical with regard to facilitating our LiveChat encounter. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

We have an On-Prem deployment and management from the Comm100 application on our own server has not already been great. We are constantly running many versions at the rear of the Live version and have been left in order to manage the chat support ourselves in many situations. Review collected by and hosted on G2.com.

Response from Anna Cheung of Comm100
Edit edit

It’s good to hear that you have found value with our solution and that we were able to assist with your inbound strategy.

At Comm100 we do aim to provide the best possible service for all our customers regardless of deployment model. Compared to SaaS deployments, each on-premise environment is different, presenting unique challenges when it comes to software updates. It is my understanding that we’ve since successfully addressed your specific concerns.

We will continue to work with Uk2 Group to resolve any outstanding issues and learn how to better service our on-premise customers in the future. Thanks again for the review Andrei.

Athul S.
AS
Athul S.
devloper
Small-Business (50 or fewer emp.)
"Realy Worth Price ?"
2.5/5
What do you like best about Comm100?

Customization is very good so as the themes. Gaves a professional touch to our web chatroom. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface. Review collected by and hosted on G2.com.

JL
Jason L.
Mid-Market (51-1000 emp.)
"Great Live Chat software with tons of features"
4/5
What do you like best about Comm100?

Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

No current integration with Microsoft Dynamics CRM Review collected by and hosted on G2.com.

Response from Anna Cheung of Comm100
Edit edit

Hi Jason, thank you for your feedback about our product. We are glad to hear you have been benefitting from our live chat solution, especially in terms of features like multi-language support, reporting analytics and Sales Force integration.

Regarding the Microsoft Dynamics CRM integration, we have it included in our product roadmap for 2019. This will be an important addition to our current roster of integrations which includes Zendesk, Facebook, Twitter, Shopify, Google Analytics, and of course Salesforce. Please stay tuned for our future releases.

Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review!

Verified User in Internet
AI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Manageable but not ideal"
2/5
What do you like best about Comm100?

The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Comm100"
5/5
What do you like best about Comm100?

We've been using this communication platform for the best part of 6-7 years. Easily one of the best with ease of use, invaluable features that help optimise the customers interaction with our company. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

There is nothing to dislike about this platform. Once you've familiarised yourself with the instillation requirements, implementation is quick and easy. Review collected by and hosted on G2.com.

Response from Anna Cheung of Comm100
Edit edit

Hi there,

Thanks for the 5 stars! Great to hear from someone who has been using our product for so long say that there’s nothing to dislike about it. At Comm100 we really are trying to improve communication between businesses and their clients, so we appreciate hearing that our product has improved your credibility with your customers and perhaps made the internet a little less “daunting”. If you ever do think of something you dislike, head on over to our customer feedback forum and let us know (https://comm100.uservoice.com/). Thanks again.

DG
Daniel G.
Daniel Georgiev
Mid-Market (51-1000 emp.)
"Good chat platform ."
5/5
What do you like best about Comm100?

Comm100 has endless features you can select from ,based on your chat needs .On top of that they are always innovating and improving . Review collected by and hosted on G2.com.

What do you dislike about Comm100?

I dislike the lack of skip options ,a dark skin would definitely improve the platform . Review collected by and hosted on G2.com.

Response from Anna Cheung of Comm100
Edit edit

Hi Daniel,

Thanks for the positive review. Our product development team has worked hard to develop a feature rich and flexible platform that can satisfy a wide range of business cases, so they will appreciate what you said here. I will also be sure to pass along your recommendation for skip options and agent console skin variety. If you have any more feedback, please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks again.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"HIGHLY RECOMMENDED "
4.5/5
What do you like best about Comm100?

The first best thing would be the actual chat service! Being in control of the customization options. It also has been a easy software to use and learn. My business has been using Comm100 for almost a year and we love it. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

We are 24/7 business ad we are not able to get through to agent over the phone on our weekend and overnight shifts. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Great Chat Platform for E-commerce "
5/5
What do you like best about Comm100?

Everything :). We love the ability to customize almost everything, from the look of the chat button and chat box to the campaigns and rules on the back end. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

So far nothing, our use is fairly basic but Comm100 does everything we need. Review collected by and hosted on G2.com.

Response from Anna Cheung of Comm100
Edit edit

Hi there,

Thanks for the kind words! We want to provide a great product to all our customers, regardless of their use case. Even though you might not use every feature that Comm100 has to offer, we still like to hear that our product is providing you with great value. We want to make sure customers like you stay happy, so if you ever do think of something you would like to see in our product, please tell us over at our customer feedback forum (https://comm100.uservoice.com/). Great to hear from you!

Verified User in Utilities
CU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Efficient and useful"
3.5/5
What do you like best about Comm100?

I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Would prefer the capability to create more customizations within the platform. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great service!"
5/5
What do you like best about Comm100?

Reporting, chat history, rating, code planning Review collected by and hosted on G2.com.

What do you dislike about Comm100?

You can't get the report for the whole year. You can get it splitted by 3 months period. Review collected by and hosted on G2.com.