DO
Derek O.
Manager - Service Desk
Enterprise (> 1000 emp.)
"Easy to Use with Great Customer Support"
4.5/5
What do you like best about Comm100?

It’s easy to use, and the customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Nothing to do with Comm100, but it would be nice to have the same options available for non Java script pages as you have for those containing Java Script Review collected by and hosted on G2.com.

Response from Anna Zhang of Comm100
Edit edit

Hi Derek, we're glad to hear that you find Comm100 easy to use and that you've had a great experience with our customer support team. We appreciate your feedback about the options for non-JavaScript pages and will take it into consideration for future improvements. Thanks.

Verified User in Gambling & Casinos
AG
Verified User in Gambling & Casinos
Small-Business (50 or fewer emp.)
"Intuitive, All-in-One Customer Communication Hub"
5/5
What do you like best about Comm100?

How it brings all our customer communication into one easy-to-manage platform. The interface is intuitive Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Overall, there isn’t anything specific I dislike about Comm100, as the platform meets our needs well. Review collected by and hosted on G2.com.

Response from Anna Zhang of Comm100
Edit edit

Thanks for the review! Bringing all customer conversations into one place with smart routing and an intuitive interface is exactly the experience Comm100 is designed to deliver. Great to hear you are benefiting from it.

Verified User in Gambling & Casinos
AG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Highly Customizable with a Wide Range of Functions"
4.5/5
What do you like best about Comm100?

The range of functions you can use and personalize based on your needs. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

The translator could be fined tuned a bit. Review collected by and hosted on G2.com.

Response from Anna Zhang of Comm100
Edit edit

Thanks for the review! It’s great to hear the flexibility and AI features are making your work more efficient. We also appreciate the note about the translator. If you can share a couple examples with our support team (source/target language and what looked off), it will really help us pinpoint what to optimize.

Verified User in Computer Games
AC
Verified User in Computer Games
Mid-Market (51-1000 emp.)
"Well-Structured, but Needs More Beyond Recall Messages"
4.5/5
What do you like best about Comm100?

The recall message feature as well as the departments Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Better visual affects such as themes and navigation Review collected by and hosted on G2.com.

Response from Anna Zhang of Comm100
Edit edit

Thank you for your feedback! We're glad to hear that you like the recall message and department features.

Great call on better visual effects and navigation. UI optimization is already included in our roadmap. Stay tuned!

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Sturdy and reliable"
3.5/5
What do you like best about Comm100?

High automation potential and Omnichannel deployment & enterprise controls Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Comm100 AI Agent is excellent at automation, retrieval, and natural interactions, but it could raise its game with smarter personalization, proactive engagement, and smoother integrations. Review collected by and hosted on G2.com.

Response from Anna Zhang of Comm100
Edit edit

Thanks for the review and the thoughtful feedback! We’re glad Comm100’s automation, omnichannel capabilities, and enterprise controls are working well for you. And we appreciate the suggestions on AI Agent personalization, proactive engagement, and integrations. Those are important areas we’re continuing to improve. If you’d like, please share specifics with our Support team or your AM so we can route them to the right product owners.

Prateek A.
PA
Prateek A.
Marketing Content Specialist
Small-Business (50 or fewer emp.)
"Best Chatbot Platform to meet your needs"
5/5
What do you like best about Comm100?

Comm100 Chatbot platform helps business automate and streamline customer interactions in a better way which helps in reducing workload for humans. This platform helps in many ways like customer support like direct customer interactions through answering their questions. Also provide interactive platform for live chat users. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

I dont see any dislikes using this chatbot Platform. Review collected by and hosted on G2.com.

AT
AKASH T.
AKASH BHAYANI
Accounting
Mid-Market (51-1000 emp.)
"very good chatbot for business and website"
4/5
What do you like best about Comm100?

Its helpful in managing customer relationship and provide best fast response to clients query. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

this is too costly and sometimes not properly capture the client information. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Easy to use and very simple user interface"
3.5/5
What do you like best about Comm100?

1. The User interface is very simple and easy to use

2. You can see all the visitors that are visiting your website on the tool.

3. The client can connect with you with a single click of the chat button. what I like here is that you can also invite your client for a chat. Suppose, we see that a client is visiting our site for a long span, we can invite them to chat and ask about their issue.

4. There's an option of language translation while chatting with the customer which makes it easy for a team to talk to different clients in any language across the globe.

5. Chat Agents can also chat personally

6. we can see chat history and chat gist for any client who visits back. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

During the middle of chat, if we try to change the chat language, it does not work. As soon as the language of the chat of the end customer is recognized by com100, we need to use it from there only. Manually changing the chat language later does not works Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Simple, easy to use"
4.5/5
What do you like best about Comm100?

Very intuitive and easy to set up, simple but accurate reporting. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Not very customizable visually but not a dealbreaker overall since the rest of it worked as expected. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Efficient for live chat"
4/5
What do you like best about Comm100?

I used Comm100 as a live chat software ia a previous role. I liked the UX/UI design, it was easy to use and the translation tool was useful as well. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

Nothing outright that I can think of at the moment. Review collected by and hosted on G2.com.