Compared to our other company software, Comm100 operates with barely any issues and the issues that do occur are usually small and quickly addressed. There are also a lot of features that improve our overall efficiency such as the chat bot interactions that we have created that allow agents to fill out templates of necessary information before entering the chat. Review collected by and hosted on G2.com.

Every now and then an issue will come up that isn't easily addressed or they will need data we are not able to provide due to the scope of our business but this is rare. Review collected by and hosted on G2.com.

The platform is flexible, easy to manage, and continuously improving. Overall, Comm100’s AI solution has helped us enhance customer satisfaction, optimize operational efficiency, and provide 24/7 support at scale Review collected by and hosted on G2.com.

Nothing much to dislike. The platform is great! Review collected by and hosted on G2.com.

A chatbot system that quickly and effectively resolves queries based on users' basic requests.

A tag system that allows for quick analysis of the topics users contact us about.

Benchmark reports that allow us to analyze what we do well or poorly compared to other companies in the industry that we are in. Review collected by and hosted on G2.com.

We're using comm100 based on user segments. Based on the segments, the users are being assigned to specific groups. However, updating the user segments ( Adding/removing users ) are being done manually. If we have option to mass update by uploading a CSV file would be pretty useful. Review collected by and hosted on G2.com.

Comm100 is directly linked to our email system, allowing us to see in real-time which customers are sending us emails. Review collected by and hosted on G2.com.

The format of the email sent through comm100 is not so good-looking. This may be because I have not set it up correctly. Review collected by and hosted on G2.com.

The Live Translation tool compared to other tools, and how easy it is to use. Review collected by and hosted on G2.com.

Lack of other basic and essential features such as :

Advanced categorization

Layout flexibility : Able to customize a few aspects but not very limited.

Performance Issues encountered often.

Not that easy to integrate new features or changes. Review collected by and hosted on G2.com.

It is fairly easy to use and manage. I like that we are able to have complete control over our settings and can change use setting specifically. The implementation of the AI Agent was easy to navigate after some training. Review collected by and hosted on G2.com.

I would prefer if there were the ability to download the list of unanswered questions from the AI Agent; this would make it much easier to review. I believe that is an enhancement request already, but I'm not sure when it will be available. Review collected by and hosted on G2.com.

I really appreciate the desktop application feature of Comm100 Live Chat because it doesn't require me to keep a browser window open, which is a significant advantage over other options and helps me stay focused and aware of incoming chats. I love the canned messages and the TaskBot, which enhance efficiency and streamline communication processes. Additionally, the integration with HubSpot to record chats within our CRM is highly valuable, reducing dependency on email and phone calls for simple requests. The setup process was straightforward, and I found the user interface easy to navigate, while the online chat support was exceptional with live, helpful agents, avoiding AI bots, which is another plus for me. Ultimately, although the software isn't the cheapest option available, I firmly believe it's money well spent given the suite of features and support I receive, leading me to highly recommend it. Review collected by and hosted on G2.com.

I find it challenging to get Comm100 Live Chat to directly integrate with HubSpot. Despite improvements, there are still bugs and issues that need to be resolved. Additionally, I am concerned about Comm100's strong focus on promoting their AI bot, which we are trying to avoid. Another issue is that all chats are saved as if they are being conducted by the person who set up the integration, instead of mapping to the actual user or agent handling the chat. Review collected by and hosted on G2.com.

Very easy to use and intuitive design. Both the chat client as the dashboard are easy to use. Review collected by and hosted on G2.com.

The lack of updates is my main issue. For years, we’ve been posting in the relevant forum to request updates and upvoting other requests, but not many of those suggestions ever seem to make it in. Review collected by and hosted on G2.com.

I like that it's a comprehensive system for our customer service department Review collected by and hosted on G2.com.

Technical support is only available via email. The bot is good, but it doesn't answer all my questions. Review collected by and hosted on G2.com.

24/7, knowledgeable customer support that does not give robotic responses and actiually know their product reall well as wellas continued interest in projects that we work on. Review collected by and hosted on G2.com.

I can't say much here. Comm100 servce is really great Review collected by and hosted on G2.com.