--- title: Comm100 Reviews meta\_title: 'Comm100 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how Comm100 works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 54 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Comm100 Reviews & Product Details Visit Website Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. * * * Product Website Comm100 Seller [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) Discussions [Comm100 Community](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) Languages Supported Bulgarian, German, Greek, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Eve Yu Show More ## Pricing Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) ## Comm100 Integrations (28) What do users say about integrations? 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Frontend Developer Computer Games Small-Business (50 or fewer emp.) 8/9/2018 "Workable but not ideal" 4.5/5 What do you like best about Comm100? The particular partnership that we have established between Comm100 plus UK2 Group, was really beneficial and economical with regard to facilitating our LiveChat encounter. Review collected by and hosted on G2.com. What do you dislike about Comm100? We have an On-Prem deployment and management from the Comm100 application on our own server has not already been great. We are constantly running many versions at the rear of the Live version and have been left in order to manage the chat support ourselves in many situations. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: Please think about how you intend upon managing this product within an On-Prem environment. Comm100 will not be associated with much help if the person are using an On-Prem deployment. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? All of us offer three main stations for our inbound connections. Comm100 Live Chat assists us facilitate one associated with those channels. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-836497/official_response/edit) It’s good to hear that you have found value with our solution and that we were able to assist with your inbound strategy. At Comm100 we do aim to provide the best possible service for all our customers regardless of deployment model. Compared to SaaS deployments, each on-premise environment is different, presenting unique challenges when it comes to software updates. It is my understanding that we’ve since successfully addressed your specific concerns. We will continue to work with Uk2 Group to resolve any outstanding issues and learn how to better service our on-premise customers in the future. Thanks again for the review Andrei. Validated ReviewerIncentivizedSource: G2 invite ![Athul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Athul S.") AS Athul S. devloper Small-Business (50 or fewer emp.) 8/9/2018 "Realy Worth Price ?" 2.5/5 What do you like best about Comm100? Customization is very good so as the themes. Gaves a professional touch to our web chatroom. Review collected by and hosted on G2.com. What do you dislike about Comm100? There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: Best for costmization. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? customizing chat room is very efficient in Comm100 Live Chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JL Jason L. Mid-Market (51-1000 emp.) 6/14/2018 "Great Live Chat software with tons of features" 4/5 What do you like best about Comm100? Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world. Review collected by and hosted on G2.com. What do you dislike about Comm100? No current integration with Microsoft Dynamics CRM Review collected by and hosted on G2.com. Recommendations to others considering Comm100: If you use Sales Force and are looking for a live chat solution, Comm100 is an excellent choice with excellent customer service. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Providing live chat support for multiple languages as we operate as a global company. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-740287/official_response/edit) Hi Jason, thank you for your feedback about our product. We are glad to hear you have been benefitting from our live chat solution, especially in terms of features like multi-language support, reporting analytics and Sales Force integration. Regarding the Microsoft Dynamics CRM integration, we have it included in our product roadmap for 2019. This will be an important addition to our current roster of integrations which includes Zendesk, Facebook, Twitter, Shopify, Google Analytics, and of course Salesforce. Please stay tuned for our future releases. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review! Current UserValidated ReviewerSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Mid-Market (51-1000 emp.) 6/5/2018 "Manageable but not ideal" 2/5 What do you like best about Comm100? The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience. Review collected by and hosted on G2.com. What do you dislike about Comm100? We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: Please consider how you intend on managing this product in an On-Prem environment. Comm100 will not be of much help if you are using an On-Prem deployment. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? We offer three main channels for our inbound contacts. Comm100 Live Chat helps us facilitate one of those channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 8/30/2018 "Comm100" 5/5 What do you like best about Comm100? We've been using this communication platform for the best part of 6-7 years. Easily one of the best with ease of use, invaluable features that help optimise the customers interaction with our company. Review collected by and hosted on G2.com. What do you dislike about Comm100? There is nothing to dislike about this platform. Once you've familiarised yourself with the instillation requirements, implementation is quick and easy. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Ease of access for your customer to communicate with our business. The internet can be a daunting place for many. Comm100 gives us even more credibility than before with our customer knowing there is someone to speak to in realtime. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-864219/official_response/edit) Hi there, Thanks for the 5 stars! Great to hear from someone who has been using our product for so long say that there’s nothing to dislike about it. At Comm100 we really are trying to improve communication between businesses and their clients, so we appreciate hearing that our product has improved your credibility with your customers and perhaps made the internet a little less “daunting”. If you ever do think of something you dislike, head on over to our customer feedback forum and let us know (https://comm100.uservoice.com/). Thanks again. Validated ReviewerSource: Organic DG Daniel G. Daniel Georgiev Mid-Market (51-1000 emp.) 9/12/2018 "Good chat platform ." 5/5 What do you like best about Comm100? Comm100 has endless features you can select from ,based on your chat needs .On top of that they are always innovating and improving . Review collected by and hosted on G2.com. What do you dislike about Comm100? I dislike the lack of skip options ,a dark skin would definitely improve the platform . Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? It improves communication with customers ,facilitating sales . Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-877407/official_response/edit) Hi Daniel, Thanks for the positive review. Our product development team has worked hard to develop a feature rich and flexible platform that can satisfy a wide range of business cases, so they will appreciate what you said here. I will also be sure to pass along your recommendation for skip options and agent console skin variety. If you have any more feedback, please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks again. Validated ReviewerSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 8/8/2018 "HIGHLY RECOMMENDED " 4.5/5 What do you like best about Comm100? The first best thing would be the actual chat service! Being in control of the customization options. It also has been a easy software to use and learn. My business has been using Comm100 for almost a year and we love it. Review collected by and hosted on G2.com. What do you dislike about Comm100? We are 24/7 business ad we are not able to get through to agent over the phone on our weekend and overnight shifts. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: If you are looking for reliable live chat support I would recommend Comm100 Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? This is a great business tool we cut down tremendously on our talk/ phone times through using the chat. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 8/20/2018 "Great Chat Platform for E-commerce " 5/5 What do you like best about Comm100? Everything :). We love the ability to customize almost everything, from the look of the chat button and chat box to the campaigns and rules on the back end. Review collected by and hosted on G2.com. What do you dislike about Comm100? So far nothing, our use is fairly basic but Comm100 does everything we need. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Ability to stay in touch with customers without getting on the phone. We are able to problem solve and troubleshoot a lot faster and resolve situations without taking up our account managers time over the phone. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-851212/official_response/edit) Hi there, Thanks for the kind words! We want to provide a great product to all our customers, regardless of their use case. Even though you might not use every feature that Comm100 has to offer, we still like to hear that our product is providing you with great value. We want to make sure customers like you stay happy, so if you ever do think of something you would like to see in our product, please tell us over at our customer feedback forum (https://comm100.uservoice.com/). Great to hear from you! Validated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") CU Verified User in Utilities Enterprise (\> 1000 emp.) 8/1/2018 "Efficient and useful" 3.5/5 What do you like best about Comm100? I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions. Review collected by and hosted on G2.com. What do you dislike about Comm100? Would prefer the capability to create more customizations within the platform. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Resolving chat service problems and repeat callers who have simple questions. Provides efficient use of time management and multiple conversations at a time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/31/2018 "Great service!" 5/5 What do you like best about Comm100? Reporting, chat history, rating, code planning Review collected by and hosted on G2.com. What do you dislike about Comm100? You can't get the report for the whole year. You can get it splitted by 3 months period. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Customer care, online support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Comm100? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Comm100 ](https://www.g2.com/products/comm100-network-corporation-comm100/discussions/new) GU Guest User What is Comm100 Live Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) [ View all Discussions ](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) ## Pricing Options Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month ### Live Chat Plus $55.00 1 Agent Per Month ### Live Chat Ultra Contact Us [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) Comm100 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-livechat) ##### ##### Comm100 Features Platform Customization Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Customer Profiles [ View More Features ](https://www.g2.com/products/comm100-network-corporation-comm100/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/comm100-network-corporation-comm100/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best software for multi-database environment monitoring?](https://www.g2.com/discussions/what-is-the-best-software-for-multi-database-environment-monitoring)[What's the best user research software for tech startups](https://www.g2.com/discussions/what-s-the-best-user-research-software-for-tech-startups)[best board management software](https://www.g2.com/discussions/best-board-management-software-what-do-you-use-every-day) [Which is the best performance management solution for a mid-sized IT firm](https://www.g2.com/discussions/which-is-the-best-performance-management-solution-for-a-mid-sized-it-firm)[What cloud workload protection platforms give real-time visibility into workload security and misconfigurations before they become active vulnerabilities?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-give-real-time-visibility-into-workload-security-and-misconfigurations-before-they-become-active-vulnerabilities%20)[Pros and Cons Details](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)