--- title: Comm100 Reviews meta\_title: 'Comm100 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how Comm100 works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 54 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Comm100 Reviews & Product Details Visit Website Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. * * * Product Website Comm100 Seller [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) Discussions [Comm100 Community](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) Languages Supported Bulgarian, German, Greek, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Eve Yu Show More ## Pricing Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) ## Comm100 Integrations (28) What do users say about integrations? 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![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Elle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle T.") ET Elle T. Communications Strategist Small-Business (50 or fewer emp.) 10/28/2021 "New user" 4/5 What do you like best about Comm100? Working to scope this for a client and the comm100 team has been great. Super helpful and willing to answer any questions. The software seems robust and I love that you don't pay if you aren't happy. Review collected by and hosted on G2.com. What do you dislike about Comm100? I don't have any complaints so far! It's been great Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? We're able to provide an alternative communication solution for clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Justin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin M.") JM Justin M. Associate Director, Vendor and Operations Enterprise (\> 1000 emp.) 8/23/2020 "Stats speak for themselves..." 5/5 What do you like best about Comm100? I'm a firm believer that stats demonstrate a products value. The fact that we've received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University. Review collected by and hosted on G2.com. What do you dislike about Comm100? To be honest, we've seen no downsides since implementing the Comm100 live chat service. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? IT customer service for both staff and students. We've seen an overwhelming positive response from all staff and students who have used the platform. They mention how easy it is to use, and how fast it enables them to get assistance. Review collected by and hosted on G2.com. Show More 8/25/2020 Validated ReviewerSource: Organic ![W. Lachlan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "W. Lachlan T.") WT W. Lachlan T. Digital Recruitment Coordinator Small-Business (50 or fewer emp.) 3/18/2020 "In this digital age, Comm100 Live Chat & Bot are a must." 5/5 What do you like best about Comm100? What I like best about Comm100 is the ease of use. The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature. Another huge plus is we are able to store our data in Canada. As a public institution this was make or break due to privacy legislation. Review collected by and hosted on G2.com. What do you dislike about Comm100? I honestly don't have anything to say here. Any issues I have had the Comm100 team has addressed immediately. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: If you are looking for a truly solid Live Chat platform look no further. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Our job is to prospect students to come to our institution to study. Comm100 gives us the ability to engage with students in real time when they are visiting our website. Whether they have a question or need help finding something on our website we can immediately be of service when their interest in our institution is at its highest! The chatbot feature is also amazing because students can still interact with us, get their questions answered and be directed to important information outside of our operational hours. This means our live chat is available 24/7 even when my team isn't online. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 11/6/2020 "A growing tool for power users" 4/5 What do you like best about Comm100? Versatile and is growing to do more than just chat. Their support staff is second to none. Fantastic tool, especially if you need PCI or HIPAA compliance. Review collected by and hosted on G2.com. What do you dislike about Comm100? System can be a bit clunky at times with all of the new updates, but it is getting better daily Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Chat communications only. We are scoping both SMS and bot functionality currently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 9/6/2018 "Wonderful product" 5/5 What do you like best about Comm100? I like the ease of installation on our web pages and the ability to have custom buttons. Review collected by and hosted on G2.com. What do you dislike about Comm100? I wish they had a way to write a persons name where the IP address shows. It does show a name after a chat, but often I speak to a customer and never chat with them and it would be nice to see when they are on my site and which pages they go to. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: I have looked at most others, and this one is clearly the best I could find. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? I can see everyone that visits and can see people return that have chatted and can watch their moves through our site. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-870764/official_response/edit) Hi Dino, Appreciate the feedback. Always glad to hear from people who have evaluated other providers, especially when they say we are the best! We also appreciate specific constructive feedback like yours above. I will be sure to pass on your feature recommendation to our product development team. In the meantime, you might consider integrating Comm100 with your existing customer data center like a CRM. Once integrated, you can pull customer names directly into the agent console. If you want to get this set up, chat with us on our website (www.comm100.com). Thanks again for the kind words! 4/7/2020 Validated ReviewerSource: Organic ![Jon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon C.") JC Jon C. Consultant Information Technology and Services Mid-Market (51-1000 emp.) 8/13/2019 "Comm100 the best in online chat" 5/5 What do you like best about Comm100? One of the things we like most about Comm100 is that it has excellent features, has high-end tools and is not very expensive. It also has a ChatBot that helps us program the most frequent answers to the questions that users ask us and this certainly saves us time and helps us improve response times. In addition, the best of all is that this chat is not inactive, once you establish that you are online so it remains. Review collected by and hosted on G2.com. What do you dislike about Comm100? So far there is nothing negative to say about this program. In each update has been improving and listening to the suggestions of customers, has not shown errors or inactivity. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: We have a good time using Comm100 and it is an excellent program, we offer several online services and this program is essential to initiate and maintain direct communication with our clients and future potential clients, whether for hiring, clarifying doubts, closing sales, with this Online chat communication is easier and more fluid. We configure this chat in different categories so that when a client writes to us, we know what he needs. If you need a good online chat program, Comm100 is the one you should use. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? What we benefit most from is that with Comm100 we can provide good support and technical assistance, with the online chat of this program we communicate easily with people who visit our website and improve the customer experience, we can configure frequent responses, perform Follow-up of visitors on the web and at the end of the conversation, the history is automatically saved by creating a report. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rose M.") RM Rose M. Manager Mid-Market (51-1000 emp.) 6/27/2019 "I love working with this software because it is a real help for my business" 4.5/5 What do you like best about Comm100? I like it a lot because it is extremely rich in features since it has everything that the leading software in the industry has and yet it is not that expensive. There is nothing we want to do until now that we have not been able to do. It is also really software that can grow and scale with you. We started with the most basic version several months ago and have opted for the complements for example, the knowledge base over time as well as the transfer to a higher version as necessary. The sales team has been useful every step of the way to build a package that is perfectly suited to our needs this year Comm100 is regularly updated and it is obvious that manufacturers are thinking a lot about the updates and what features and improvements are in demand. The chat is easy to use and it's fast and smooth, I like personalized, personal canned messages and I use it a lot, I'm always informed about server downtime and software updates. Review collected by and hosted on G2.com. What do you dislike about Comm100? We have never really had any problems with Comm100. Everything we did not like has been improved with the new versions of the software and in some cases a customized support team solution just for us. Comm100 has no downtime, this chat software is never disabled unless your hosting solution is inactive. It also has a feature called ChatBot: Comm100 has introduced a large automatic response bot. This is extremely useful when I'm offline, I just have to feed the data and violates responds to the terms given by my client. This software is perfectly adapted to the needs of our organization, we use it as a chat channel to communicate with our customers, make sales and customer service. Customers also love that they can rate the chat session after it finishes or automatically receive a copy of the chat record if requested. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: We have been with Comm100 from the beginning and they have always been the glue that connects us with our customers. We are a virtual company with employees throughout the country but with Comm100 we have a centralized platform that allows us to be aware of any communication from our clients or prospects. Before buying Comm100 we analyzed all the alternatives that exist and he was the only one that flowed the way we did, we depend on it every day and we never disappoint. We currently integrate a complete set of web tools from another company to manage our business but we continue with Comm100 for the interaction with our clients. Give all the necessary information about each chat request before we answer that is invaluable. When we select a chat we know everything that is required to handle the client's needs. We have seen other chat programs and it seems that they just do not understand it. This software either by design or just luckily, works perfectly for our customer service and sales. Between the mobile web application and Windows we have complete control of our customer service. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? We use Comm100 for most of our customer service, but live chat is where it really shines. Personalized personalized invitations, modern and sensitive design, knowledge base and canned messages have helped us to advance our competence in terms of customer experience, we are working to expand on the use of Comm100 for 100% of our experience in the assistance service and things have gone very well so far. The chat management panel has quite useful tools, the history and report sections are full of options and different devices that I use every day. It also offers the necessary support to operate our program, it is useful to have canned messages and a response service after hours. It has a great ease of use, most of the time it has been very reliable with very little downtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Coreyna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coreyna B.") CB Coreyna B. Chief Technical Officer Real Estate Small-Business (50 or fewer emp.) 3/24/2019 "Better than the big guns" 5/5 What do you like best about Comm100? \* Feature Rich \* Modern UI \* Under continual development \* Helpful, responsive support team \* Very easy to use Review collected by and hosted on G2.com. What do you dislike about Comm100? There's not really anything in particular that we dislike. A couple of years ago we had wanted a more modern UI but the new version of Comm100 totally rocked our socks off on that front! Review collected by and hosted on G2.com. Recommendations to others considering Comm100: Definitely give them a go, we were glad we did! Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? We use it for nearly all of our customer support and have done so for several years. We have achieved fantastic trustpilot reviews helped by comm100's canned messages, customized automatic invites, analytics/reports, and inbuilt features for customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tony M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony M.") TM Tony M. CEO Internet Small-Business (50 or fewer emp.) 10/29/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great partner, people & product" 5/5 What do you like best about Comm100? the team at Comm100 is a pleasure to work with in all regards. they are knowledgeable, responsive, creative, upbeat and always willing to dig into details in order to put serving the customer first. Review collected by and hosted on G2.com. What do you dislike about Comm100? It is difficult to find anything to dislike about Comm100. Their team is excellent. I might like it if they had an office in California. Review collected by and hosted on G2.com. Recommendations to others considering Comm100: Thoroughly evaluate the service levels of all chat providers by talking with existing customers. You will find that the Comm100 team provides excellent service. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Comm100 understands agent training as well as the best uses for bots and automation. We benefit by being able to refer a trusted partner to our customers. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-1060627/official_response/edit) Thanks for the kind response. We value strategic partnerships deeply and are glad that you’ve found the relationship beneficial and our product useful. I will pass on your encouraging feedback to our growing partnership team as we look to work with more businesses like yours in the future! Current UserValidated ReviewerSource: Organic ID Ileana D. Mid-Market (51-1000 emp.) 8/17/2018 "Awesome support!" 5/5 What do you like best about Comm100? I been working with Comm100 for the past two years and they always been very helpful and they guide me through the process and are very patience since I am not a very technical person. They are very polite and always give me the beat awesome support. Review collected by and hosted on G2.com. What do you dislike about Comm100? I have no issues with Comm100. I like everything about the company. They are quick to respond , very polite, patience and get anything/if anything comes up resolve in a timely manner. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? After the latest upgrade we had some changes didn't work properly but not at Comm100 fault. They helped us resolve each issue in a timely manner and very efficiently. Review collected by and hosted on G2.com. Show More Response from Anna Cheung of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-848296/official_response/edit) Hi Ileana, It’s great to hear that you’ve had such a positive experience with Comm100. Our customer support team works hard to deliver the best service possible so I will be sure to pass your kind words on to them. I am also glad they were able to resolve your issue with the last update. If you have any ideas on how to improve our solution, head on over to our customer feedback forum (https://comm100.uservoice.com/) Thanks for the review Ileana. Current UserValidated ReviewerSource: Organic ## Questions about Comm100? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Comm100 ](https://www.g2.com/products/comm100-network-corporation-comm100/discussions/new) GU Guest User What is Comm100 Live Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) [ View all Discussions ](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) ## Pricing Options Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month ### Live Chat Plus $55.00 1 Agent Per Month ### Live Chat Ultra Contact Us [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) Comm100 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-livechat) ##### ##### Comm100 Features Platform Customization Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Customer Profiles [ View More Features ](https://www.g2.com/products/comm100-network-corporation-comm100/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/comm100-network-corporation-comm100/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best software for multi-database environment monitoring?](https://www.g2.com/discussions/what-is-the-best-software-for-multi-database-environment-monitoring)[What's the best user research software for tech startups](https://www.g2.com/discussions/what-s-the-best-user-research-software-for-tech-startups)[best board management software](https://www.g2.com/discussions/best-board-management-software-what-do-you-use-every-day) [Which is the best performance management solution for a mid-sized IT firm](https://www.g2.com/discussions/which-is-the-best-performance-management-solution-for-a-mid-sized-it-firm)[What cloud workload protection platforms give real-time visibility into workload security and misconfigurations before they become active vulnerabilities?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-give-real-time-visibility-into-workload-security-and-misconfigurations-before-they-become-active-vulnerabilities%20)[Pros and Cons Details](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)