--- title: Comm100 Reviews meta\_title: 'Comm100 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how Comm100 works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 54 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Comm100 Reviews & Product Details Visit Website Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. * * * Product Website Comm100 Seller [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) Discussions [Comm100 Community](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) Languages Supported Bulgarian, German, Greek, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Eve Yu Show More ## Pricing Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) ## Comm100 Integrations (28) What do users say about integrations? Verified by Comm100 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Canvas ](https://www.g2.com/products/watermelon-research-canvas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Unified Contact Center Enterprise ](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Unified Contact Center Express ](https://www.g2.com/products/cisco-unified-contact-center-express/reviews)[ ![Product Avatar 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![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More DO Derek O. Manager - Service Desk Enterprise (\> 1000 emp.) 2/11/2026 "Easy to Use with Great Customer Support" 4.5/5 What do you like best about Comm100? It’s easy to use, and the customer support is amazing. Review collected by and hosted on G2.com. What do you dislike about Comm100? Nothing to do with Comm100, but it would be nice to have the same options available for non Java script pages as you have for those containing Java Script Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Giving our customers another alternative to calling our Service Desk Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12344166/official_response/edit) Hi Derek, we're glad to hear that you find Comm100 easy to use and that you've had a great experience with our customer support team. We appreciate your feedback about the options for non-JavaScript pages and will take it into consideration for future improvements. Thanks. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Small-Business (50 or fewer emp.) 2/12/2026 "Intuitive, All-in-One Customer Communication Hub" 5/5 What do you like best about Comm100? How it brings all our customer communication into one easy-to-manage platform. The interface is intuitive Review collected by and hosted on G2.com. What do you dislike about Comm100? Overall, there isn’t anything specific I dislike about Comm100, as the platform meets our needs well. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? The routing they offer is extremely convenient and makes managing conversations much easier. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12347583/official_response/edit) Thanks for the review! Bringing all customer conversations into one place with smart routing and an intuitive interface is exactly the experience Comm100 is designed to deliver. Great to hear you are benefiting from it. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 2/26/2026 "Highly Customizable with a Wide Range of Functions" 4.5/5 What do you like best about Comm100? The range of functions you can use and personalize based on your needs. Review collected by and hosted on G2.com. What do you dislike about Comm100? The translator could be fined tuned a bit. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? They have worked a lot on their AI and it's making my work more efficient. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12408353/official_response/edit) Thanks for the review! It’s great to hear the flexibility and AI features are making your work more efficient. We also appreciate the note about the translator. If you can share a couple examples with our support team (source/target language and what looked off), it will really help us pinpoint what to optimize. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Mid-Market (51-1000 emp.) 2/3/2026 "Well-Structured, but Needs More Beyond Recall Messages" 4.5/5 What do you like best about Comm100? The recall message feature as well as the departments Review collected by and hosted on G2.com. What do you dislike about Comm100? Better visual affects such as themes and navigation Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12300895/official_response/edit) Thank you for your feedback! We're glad to hear that you like the recall message and department features. Great call on better visual effects and navigation. UI optimization is already included in our roadmap. Stay tuned! Validated ReviewerSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 12/18/2024 "Sturdy and reliable" 3.5/5 What do you like best about Comm100? High automation potential and Omnichannel deployment & enterprise controls Review collected by and hosted on G2.com. What do you dislike about Comm100? Comm100 AI Agent is excellent at automation, retrieval, and natural interactions, but it could raise its game with smarter personalization, proactive engagement, and smoother integrations. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? I made a clone of an e-commerce website and wanted to provide a great experience for an user. Therefore I used the Comm100 for the chatbot part and it was quite great. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-10666273/official_response/edit) Thanks for the review and the thoughtful feedback! We’re glad Comm100’s automation, omnichannel capabilities, and enterprise controls are working well for you. And we appreciate the suggestions on AI Agent personalization, proactive engagement, and integrations. Those are important areas we’re continuing to improve. If you’d like, please share specifics with our Support team or your AM so we can route them to the right product owners. 9/20/2025 Validated ReviewerIncentivizedSource: G2 invite ![Prateek A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek A.") PA Prateek A. Marketing Content Specialist Small-Business (50 or fewer emp.) 12/17/2024 "Best Chatbot Platform to meet your needs" 5/5 What do you like best about Comm100? Comm100 Chatbot platform helps business automate and streamline customer interactions in a better way which helps in reducing workload for humans. This platform helps in many ways like customer support like direct customer interactions through answering their questions. Also provide interactive platform for live chat users. Review collected by and hosted on G2.com. What do you dislike about Comm100? I dont see any dislikes using this chatbot Platform. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? The problem is Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AT AKASH T. AKASH BHAYANI Accounting Mid-Market (51-1000 emp.) 10/18/2023 "very good chatbot for business and website" 4/5 What do you like best about Comm100? Its helpful in managing customer relationship and provide best fast response to clients query. Review collected by and hosted on G2.com. What do you dislike about Comm100? this is too costly and sometimes not properly capture the client information. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? this helps to managing clients contacting through website and provides client relationship management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/13/2022 "Easy to use and very simple user interface" 3.5/5 What do you like best about Comm100? 1. The User interface is very simple and easy to use 2. You can see all the visitors that are visiting your website on the tool. 3. The client can connect with you with a single click of the chat button. what I like here is that you can also invite your client for a chat. Suppose, we see that a client is visiting our site for a long span, we can invite them to chat and ask about their issue. 4. There's an option of language translation while chatting with the customer which makes it easy for a team to talk to different clients in any language across the globe. 5. Chat Agents can also chat personally 6. we can see chat history and chat gist for any client who visits back. Review collected by and hosted on G2.com. What do you dislike about Comm100? During the middle of chat, if we try to change the chat language, it does not work. As soon as the language of the chat of the end customer is recognized by com100, we need to use it from there only. Manually changing the chat language later does not works Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? In my current organization, it is the only chat tool used for direct interaction with clients. Their queries are being solved fast with an online chat system. We can also review our site visitors at any point of time and monitor chats of other agents as well(good for a manager) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 8/2/2022 "Simple, easy to use" 4.5/5 What do you like best about Comm100? Very intuitive and easy to set up, simple but accurate reporting. Review collected by and hosted on G2.com. What do you dislike about Comm100? Not very customizable visually but not a dealbreaker overall since the rest of it worked as expected. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? We used comm100 as our chat platform for around 2 years. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/10/2022 "Efficient for live chat" 4/5 What do you like best about Comm100? I used Comm100 as a live chat software ia a previous role. I liked the UX/UI design, it was easy to use and the translation tool was useful as well. Review collected by and hosted on G2.com. What do you dislike about Comm100? Nothing outright that I can think of at the moment. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Increasing chat volume, ensuring an equal number of chats were distributed among team members and transcript forwarding to recipients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Comm100? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Comm100 ](https://www.g2.com/products/comm100-network-corporation-comm100/discussions/new) GU Guest User What is Comm100 Live Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) [ View all Discussions ](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) ## Pricing Options Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month ### Live Chat Plus $55.00 1 Agent Per Month ### Live Chat Ultra Contact Us [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) Comm100 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-livechat) ##### ##### Comm100 Features Platform Customization Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Customer Profiles [ View More Features ](https://www.g2.com/products/comm100-network-corporation-comm100/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/comm100-network-corporation-comm100/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best software for multi-database environment monitoring?](https://www.g2.com/discussions/what-is-the-best-software-for-multi-database-environment-monitoring)[What's the best user research software for tech startups](https://www.g2.com/discussions/what-s-the-best-user-research-software-for-tech-startups)[best board management software](https://www.g2.com/discussions/best-board-management-software-what-do-you-use-every-day) [Which is the best performance management solution for a mid-sized IT firm](https://www.g2.com/discussions/which-is-the-best-performance-management-solution-for-a-mid-sized-it-firm)[What cloud workload protection platforms give real-time visibility into workload security and misconfigurations before they become active vulnerabilities?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-give-real-time-visibility-into-workload-security-and-misconfigurations-before-they-become-active-vulnerabilities%20)[Pros and Cons Details](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)