--- title: Comm100 Reviews meta\_title: 'Comm100 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how Comm100 works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 54 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Comm100 Reviews & Product Details Visit Website Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. * * * Product Website Comm100 Seller [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) Discussions [Comm100 Community](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) Languages Supported Bulgarian, German, Greek, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Eve Yu Show More ## Pricing Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) ## Comm100 Integrations (28) What do users say about integrations? 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![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 2/5/2026 "Comm100 Runs Smoothly and Boosts Efficiency with Powerful Chatbot Features" 5/5 What do you like best about Comm100? Compared to our other company software, Comm100 operates with barely any issues and the issues that do occur are usually small and quickly addressed. There are also a lot of features that improve our overall efficiency such as the chat bot interactions that we have created that allow agents to fill out templates of necessary information before entering the chat. Review collected by and hosted on G2.com. What do you dislike about Comm100? Every now and then an issue will come up that isn't easily addressed or they will need data we are not able to provide due to the scope of our business but this is rare. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? The software our business uses for support has not been effective for our chat teams. Since moving to Comm100, we do not face the same issues of chats dropping, delayed responses, technical issues that we faced before the switch. We also have access to the many chat features Comm100 provides that our previous software did not. This has improved the efficiency of our department. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12316217/official_response/edit) Thanks for sharing your experience with Comm100. We're glad to hear that Comm100 has been operating smoothly for you and has improved your overall efficiency with its chatbot features. We strive to address any issues quickly and provide a seamless experience for our users. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Christophe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christophe M.") CM Christophe M. SEO Analyst & Web Developer Small-Business (50 or fewer emp.) 5/22/2026 "Flexible, Easy-to-Manage AI That Boosts Satisfaction and 24/7 Support" 5/5 What do you like best about Comm100? The platform is flexible, easy to manage, and continuously improving. Overall, Comm100’s AI solution has helped us enhance customer satisfaction, optimize operational efficiency, and provide 24/7 support at scale Review collected by and hosted on G2.com. What do you dislike about Comm100? Nothing much to dislike. The platform is great! Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? The implementation has significantly improved our customer support workflow by reducing response times and handling a large volume of inquiries efficiently and consistently. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12860169/official_response/edit) Hi Christophe, thank you for your kind words! We're glad to hear that our AI solution has helped enhance customer satisfaction, optimize operational efficiency, and provide 24/7 support at scale for you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 2/5/2026 "Responding to needs" 4.5/5 What do you like best about Comm100? A chatbot system that quickly and effectively resolves queries based on users' basic requests. A tag system that allows for quick analysis of the topics users contact us about. Benchmark reports that allow us to analyze what we do well or poorly compared to other companies in the industry that we are in. Review collected by and hosted on G2.com. What do you dislike about Comm100? We're using comm100 based on user segments. Based on the segments, the users are being assigned to specific groups. However, updating the user segments ( Adding/removing users ) are being done manually. If we have option to mass update by uploading a CSV file would be pretty useful. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? We can do this ourselves without needing any additional or technical support for customization adjustments such as pre-chat, etc. We can quickly access the data or reports we want. Of course, this saves us a lot of time in many areas. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12313546/official_response/edit) Thanks for sharing your experience with Comm100! We’re glad the chatbot, tagging, and benchmark reports are helping you resolve queries quickly and get the insights you need. Great call on bulk segment updates; we’ve shared it with our product team. Current UserValidated ReviewerSource: Seller invite ![Alisa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa L.") AL Alisa L. 高级物流经理 Small-Business (50 or fewer emp.) 4/15/2026 "Real-Time Email Visibility with Comm100" 5/5 What do you like best about Comm100? Comm100 is directly linked to our email system, allowing us to see in real-time which customers are sending us emails. Review collected by and hosted on G2.com. What do you dislike about Comm100? The format of the email sent through comm100 is not so good-looking. This may be because I have not set it up correctly. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Comm100 helps us centralize and streamline our customer communication across multiple channels, especially live chat and messaging. Before using it, our customer inquiries were scattered across different platforms, which made it difficult to manage conversations efficiently and respond in a timely manner. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12637271/official_response/edit) It's great to hear that Comm100 is helping you centralize and streamline customer communication. We designed it to make managing conversations across multiple channels more efficient, and we're pleased to hear that it's benefiting your team. 4/24/2026 Validated ReviewerSource: Seller invite ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 5/28/2026 "Easy Live Translation, but limited customization, features, and performance" 3.5/5 What do you like best about Comm100? The Live Translation tool compared to other tools, and how easy it is to use. Review collected by and hosted on G2.com. What do you dislike about Comm100? Lack of other basic and essential features such as : Advanced categorization Layout flexibility : Able to customize a few aspects but not very limited. Performance Issues encountered often. Not that easy to integrate new features or changes. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Chatting with customers from all around the world with the Translation tool. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12883439/official_response/edit) Thanks for the review! We're glad to hear the Live Translation feature has helped you support customers around the world and that you've found Comm100 easy to use. We also appreciate your feedback on categorization, customization, performance, and ease of making changes. Feedback like this helps us continue improving the platform and delivering a better experience for our customers. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrea L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea L.") AL Andrea L. Manager, Forms Content Mid-Market (51-1000 emp.) 3/5/2026 "Easy to Manage, but Needs Unanswered Questions Download Option" 3.5/5 What do you like best about Comm100? It is fairly easy to use and manage. I like that we are able to have complete control over our settings and can change use setting specifically. The implementation of the AI Agent was easy to navigate after some training. Review collected by and hosted on G2.com. What do you dislike about Comm100? I would prefer if there were the ability to download the list of unanswered questions from the AI Agent; this would make it much easier to review. I believe that is an enhancement request already, but I'm not sure when it will be available. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? The AI Agent with Comm100 allows our support questions to be answered 24/7 which is a huge improvement for us. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12443807/official_response/edit) Thanks for the review! We’re glad Comm100 has been easy to manage and that the AI Agent is helping you provide 24/7 support. And the ability to export unanswered questions from the AI Agent is already available. Try it out in your Comm100 control panel. Validated ReviewerIncentivizedSource: Seller invite SH Scott H. Product Manager Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 11/24/2025 "Powerful CRM Integration with Fantastic Support" 5/5 What do you like best about Comm100? I really appreciate the desktop application feature of Comm100 Live Chat because it doesn't require me to keep a browser window open, which is a significant advantage over other options and helps me stay focused and aware of incoming chats. I love the canned messages and the TaskBot, which enhance efficiency and streamline communication processes. Additionally, the integration with HubSpot to record chats within our CRM is highly valuable, reducing dependency on email and phone calls for simple requests. The setup process was straightforward, and I found the user interface easy to navigate, while the online chat support was exceptional with live, helpful agents, avoiding AI bots, which is another plus for me. Ultimately, although the software isn't the cheapest option available, I firmly believe it's money well spent given the suite of features and support I receive, leading me to highly recommend it. Review collected by and hosted on G2.com. What do you dislike about Comm100? I find it challenging to get Comm100 Live Chat to directly integrate with HubSpot. Despite improvements, there are still bugs and issues that need to be resolved. Additionally, I am concerned about Comm100's strong focus on promoting their AI bot, which we are trying to avoid. Another issue is that all chats are saved as if they are being conducted by the person who set up the integration, instead of mapping to the actual user or agent handling the chat. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? I use Comm100 Live Chat to eliminate email and phone calls for simple requests, integrating it into HubSpot for CRM. It boosts our focus with a desktop app, offers canned messages and TaskBot, and provides excellent live chat support. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12001476/official_response/edit) Hi Scott, thank you for the detailed review! We’re glad to hear that you find the desktop app, canned messages and Taskbot valuable and are happy with our customer service. We also hear you on the HubSpot integration issues and the AI chatbot concern. We will continue to improve the HubSpot experience while keeping flexibility for teams that want to use live chat without AI. We really appreciate your valuable feedback. Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 2/4/2026 "Easy-to-Use Chat Client and Dashboard with an Intuitive Design" 4/5 What do you like best about Comm100? Very easy to use and intuitive design. Both the chat client as the dashboard are easy to use. Review collected by and hosted on G2.com. What do you dislike about Comm100? The lack of updates is my main issue. For years, we’ve been posting in the relevant forum to request updates and upvoting other requests, but not many of those suggestions ever seem to make it in. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? Quick and easy to set up, and it saves time on admin tasks. It’s also very straightforward to use, which makes onboarding new staff much easier. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12312686/official_response/edit) Thanks for the review! It's great to hear that Comm100 has been easy to use and has helped you save time on admin work and onboarding new staff. We hear you on updates. We are continuously shipping improvements, and you can find the latest in our release notes. We know priorities don't always align with every customer's needs. If there are specific changes you’re hoping for, please share them with your AM or our support team so we can pass them along to our product team. [See how Comm100 improved](https://help.comm100.com/release-notes) Current UserValidated ReviewerSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 3/5/2026 "A Comprehensive System for Our Customer Service Team" 5/5 What do you like best about Comm100? I like that it's a comprehensive system for our customer service department Review collected by and hosted on G2.com. What do you dislike about Comm100? Technical support is only available via email. The bot is good, but it doesn't answer all my questions. Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? The customer service provided via chat is fast and will integrate seamlessly with our software. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12442435/official_response/edit) Thanks for the review! We’re glad Comm100 has been a comprehensive platform for your customer service team and that live chat has been fast and integrated smoothly with your software. Just to clarify: our technical support isn’t limited to email. We offer 24/7 support via email and chat, plus SMS and common messaging channels, and phone support during business hours. If there’s a channel you prefer, we’re happy to meet you there. You can find all our contact details at: https://www.comm100.com/company/about/contact/ Current UserValidated ReviewerSource: Seller invite BA Brentley A. Operations Manager Mid-Market (51-1000 emp.) 1/28/2026 "Comm100 Live chat" 5/5 What do you like best about Comm100? 24/7, knowledgeable customer support that does not give robotic responses and actiually know their product reall well as wellas continued interest in projects that we work on. Review collected by and hosted on G2.com. What do you dislike about Comm100? I can't say much here. Comm100 servce is really great Review collected by and hosted on G2.com. What problems is Comm100 solving and how is that benefiting you? They are a company that has an excellent product at a competative price. Since switching we have saved a lot of money with them. Review collected by and hosted on G2.com. Show More Response from Anna Zhang of Comm100 [Editedit](https://www.g2.com/survey_responses/comm100-review-12270833/official_response/edit) Hi Brentley, thank you for the kind words! We’re glad you’re happy with our service and that Comm100 has helped you save money. Our team works hard to provide responsive, personalized support, and we truly appreciate your trust. Validated ReviewerIncentivizedSource: Seller invite ## Questions about Comm100? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Comm100 ](https://www.g2.com/products/comm100-network-corporation-comm100/discussions/new) GU Guest User What is Comm100 Live Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) [ View all Discussions ](https://www.g2.com/products/comm100-network-corporation-comm100/discuss) ## Pricing Options Pricing provided by Comm100. ### Live Chat Startup $31.00 1 Agent Per Month ### Live Chat Plus $55.00 1 Agent Per Month ### Live Chat Ultra Contact Us [ View More Pricing Information ](https://www.g2.com/products/comm100-network-corporation-comm100/pricing) Comm100 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/comm100-network-corporation-comm100-vs-livechat) ##### ##### Comm100 Features Platform Customization Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Customer Profiles [ View More Features ](https://www.g2.com/products/comm100-network-corporation-comm100/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/comm100-network-corporation-comm100/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best journey mapping tools for service design teams](https://www.g2.com/discussions/what-are-the-best-journey-mapping-tools-for-service-design-teams)[Affordable software for tracking online media](https://www.g2.com/discussions/affordable-software-for-tracking-online-media)[Which IT compliance services offer proven quick deployment and minimal need for external implementation consultants?](https://www.g2.com/discussions/which-it-compliance-services-offer-proven-quick-deployment-and-minimal-need-for-external-implementation-consultants) [Which earned wage access apps have the most transparent pricing and no hidden fees for employers who are tired of surprise charges showing up in invoices?](https://www.g2.com/discussions/which-earned-wage-access-apps-have-the-most-transparent-pricing-and-no-hidden-fees-for-employers-who-are-tired-of-surprise-charges-showing-up-in-invoices)[best cpq software](https://www.g2.com/discussions/in-your-opinion-what-s-the-best-cpq-software-right-now)[Pros and Cons Details](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)