CC

Crianderson C.

Mid-Market (51-1000 emp.)

9/27/2020

"Its interface is quite simple and practical"

4/5

What do you like best about CometChat?

Its interface is quite simple and practical, which makes it very easy for me to use it without having to resort to various submenus to be able to use all its functions, the fact that it can send images, videos and notes of Voice is very useful for me to respond in a much more dynamic and individualized way to my patients, which is also an excellent way to keep a more orderly control of my private practice appointments, as well as allowing me to make video calls with my patients to a very good quality, allowing me to track my successive consultations in this way, in terms of performance I can say that both in its web version and in its application for phones it is quite stable and does not present any flaws, so my experience as a user was quite positive in this regard. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

It may be somewhat expensive compared to other similar options, however you pay for what you have in operation, the only thing that for me was a resounding NOT is their customer service, they take forever to give answers to the doubts that arise, which in my opinion should not last that long. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

It has been very useful for me to migrate and carry out the consultations of my patients in this way, since in the clinic where I work several of my colleagues already used this application for the management of their patients and had been recommending it to me However, I was somewhat reluctant to migrate to this application until I decided to give it a try and I must say that I am quite pleased, since everything works perfectly for me, it adapts perfectly to me and my patients, it is quite practical and useful . Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Crianderson,

Thank you so much for the feedback! Although we're not thrilled to hear about your experience with our Support team, it's definitely something we've taken as a top initiative on improving since the time of your review. We hope you've noticed the difference since that time but nonetheless, it strikes a chord within our organization when we hear how much of an impact our solution has had on your business and the way you operate within your practice. We look forward to growing along side with you!

AC

ALBIN C.

Small-Business (50 or fewer emp.)

6/18/2018

"Simply Amazing Service"

5/5

What do you like best about CometChat?

Cometchat's service is indeed simply amazing. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Amazing Service, CometChat has been amazing to our service. No complaints Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

We own an offbeat fitness studio and have regular tourists who attend just a couple of classes and

return to their own countries, Many of them wanted us to provide classes over video platforms but

we decided to create our own app with larger amount of content . We chose CometChat as our

Chat platform, we got the SDK and built it directly into our existing app with minimal effort. It has

been a major component of our platform since then, We provide personalized lessons with their

Voice&Video Chat feature and also provide classes to groups with their Voice&Video Conference

and Broadcasts feature. The inbuilt Monetization features have been major help to. We have

grown from a local fitness center to an online fitness platform and we thank CometChat for being

a huge part of it. We love the sales and support teams they are the best. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Albin!

Thank you so much for your well thought out response! It is truly surreal sometimes to hear about how our product can help startups, such as yours, take their business to the next level. Especially in your case, the ability to spread knowledge and health at scale is something we're very proud to be a part of.

AL

Adao L.

Small-Business (50 or fewer emp.)

6/11/2018

"Wonderful Support"

5/5

What do you like best about CometChat?

Excellent Product with Amazing Support and Sales Team Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Our journey with CometChat has been rather positive, the support team has been helpful whenever we need them. Hope this review has been helpful. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

Let me start by saying that I bought CometChat to bring new features to our current product. We planned to add a platform where our users could connect with each other,.We made the purchase and got the activation details and a welcome email on the same day.

We got the integration and installation assistance from their support team, It took them barely any time to get it setup and we had CometChat running on our website the very next day. We were planning to introduce a subscription system on our website, it was rather helpful that CometChat had features which could help us with this. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hello Adao!

We really appreciate your kind words and success stories such as yours is what keeps us motivated to replicate and enhance that same experience at scale. We're truly happy to hear that our team was able to get you up and running in a timely fashion.

IQ

Ivana Q.

Small-Business (50 or fewer emp.)

5/10/2018

"Simply exceptional service"

5/5

What do you like best about CometChat?

Excellent Pre Sales and Amazing Features Review collected by and hosted on G2.com.

What do you dislike about CometChat?

CometChat has been amazing to our business and our users love it no complains from our side. Review collected by and hosted on G2.com.

Recommendations to others considering CometChat:

It works really well for what it is designed for Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

We own a small bakery and people love our products, We created a simple website for it 2 years ago and did uploaded our recipes, offers and new arrivals there. We had a huge audience that also wanted to interact with us and wanted us to take classes. We researched and finally found CometChat and decided to buy it. The Sales team helped us find the perfect plan for us and assisted us through the whole process. We use CometChat to create groups for different classes and then use their broadcast feature to conduct these classes. It has been amazing for us and our customers love us. The sales have grown and we get new customers always. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Ivana,

Thanks so much for your review! It's heartwarming to hear that we were able to help facilitate that level of connection within your community of bakers. We're glad we were able to accomplish that with you and we look forward to growing alongside you and your business!

ET

Emori T.

Mid-Market (51-1000 emp.)

10/13/2018

"Feature suite"

5/5

What do you like best about CometChat?

Really easy to use despite the overflowing number of features Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Would have been great if the support hours would help US time zones too. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

You would think with high end functionalities, product would become more complicated.

Cometchat defies this completely. With great features like role based access, credit deduction integrated in the product itself, cometchat is smooth as wind. Developer or not, you are bound to have a great experience with cometchat. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Emori!

Thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. Cheers!

AB

Aralyn B.

Small-Business (50 or fewer emp.)

10/13/2018

"Quick integration"

4.5/5

What do you like best about CometChat?

Very Quick integration process, didn't take more than a couple of hours Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Support timings could definitely be better Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

After a lot of market research, we landed on Cometchat and it's been every worth of the penny yet :) Love love love role based access. Had it not been for cometchat to give this features, we would have to hire another developer which needles to say would have been time consuming and expensive Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Aralyn,

Thank you so much for your feedback! Although we're not thrilled to hear about your experience with our Support team, it's definitely something we've taken as a top initiative on improving since the time of your review. We hope you've noticed the difference since that time but nonetheless, it strikes a chord within our organization when we hear how easy and effective it was when it came time to integrating and leveraging our chat solution. Wishing you all the best and looking forward to growing along side with you!

HB

Helda B.

Small-Business (50 or fewer emp.)

10/13/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"So much I can do with it"

5/5

What do you like best about CometChat?

Constant product updates bringing in great features

Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Sometimes it can be a challenge to get issues resolved but now we have our dedicated account manager, it's been quite pleasant for us Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Helda,

Thank you so much for the feedback! Although we're not thrilled to hear about your experience with our Support team, it's definitely something we've taken as a top initiative on improving since the time of your review. We hope you've noticed the difference since that time. Be sure to check out our updates page as our team continues to innovate to help support your business and goals!

See how CometChat improved

SL

Samuel L.

Small-Business (50 or fewer emp.)

10/13/2018

"Relatively cheap"

5/5

What do you like best about CometChat?

Cometchat is very reliable and easy to get started. Reasonable pricings - probably the cheapest with the range of features Review collected by and hosted on G2.com.

What do you dislike about CometChat?

There are many great features in cometchat so there is not really much to dislike however I would be happier if we could get support in australian time. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Samuel,

Thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. Be sure to check out updates page below to view our new releases and enhancements!

See how CometChat improved

AI

Abubakar I.

Small-Business (50 or fewer emp.)

5/12/2018

"Very helpful Customer Support"

4.5/5

What do you like best about CometChat?

The additional features and Customer Support on the last update Review collected by and hosted on G2.com.

What do you dislike about CometChat?

There isn't really anything I dislike for now. We had a glitch a few months ago but a call to CS and we were up and running in no time Review collected by and hosted on G2.com.

Recommendations to others considering CometChat:

I initially doubted it's usefulness in the home front. Turned out to be an exceptional addition to the expatriate community here. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

We are a small community of house owners and decided we need an app to connect all of the

homeowners together. We had a website already so we just added CometChat to it and also

opted for the Mobile Apps. CometChat has allowed us to create groups and converse better,

The Video&Voice Conference also helps us have virtual meeting. The support has been really

helpful to. We would recommend CometChat to everyone looking for a Chat Solution. Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Abubakar,

Thank you so much for your review and we're glad we were able to help create a connection within your community of home owners!

EF

Esther F.

Small-Business (50 or fewer emp.)

10/13/2018

"I love the app"

5/5

What do you like best about CometChat?

Cometchat has been exceptionally reliable, we’ve never had any major problems with them.

It’s a plug and play software (we have a wordpress website), very easy to setup and integrate. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

There’s not been much to dislike, really Review collected by and hosted on G2.com.

Response from Stephen Mui of CometChat

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Hi Esther,

Thank you so much for your review. At CometChat, we built our solution with business owners such as you, in mind. A robust, reliable and frictionless chat solution that creates meaningful connections between users. Looking forward to growing alongside you and your business!

CometChat Reviews (111)

CometChat Reviews (111)

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