--- title: CometChat Reviews meta_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 111 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews **Vendor:** CometChat Inc. **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.6/5.0 **Total Reviews:** 111 ## About CometChat Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. \> Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. \> Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. \> AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. \> Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. \> Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. \> Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. \> Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. \> Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. \> Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. \> Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. \> Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. \> Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help. ## CometChat Pros & Cons **What users like:** - Users value the **ease of use** of CometChat, thanks to its seamless integration and excellent documentation. (6 reviews) - Users find the **easy integrations** with CometChat's SDK and API quick and seamless, enhancing their implementation experience. (5 reviews) - Users value the **extensive and customizable features** of CometChat, which facilitate seamless integration and efficient solutions. (5 reviews) - Users value the **responsive customer support** from CometChat, which enhances their overall experience significantly. (4 reviews) - Users appreciate the **robust API quality** of CometChat, enabling seamless integration and effective time tracking. (3 reviews) - Users value the **prompt and thorough support** from the CometChat team, enhancing their overall experience significantly. (3 reviews) - Ease of Implementation (2 reviews) - Effective (2 reviews) - Fast Service (2 reviews) - Communication (1 reviews) **What users dislike:** - Users report challenges with **API integration** , including poor follow-up on requests and functionality limits affecting performance. (2 reviews) - Users experience **chat functionality issues** due to limitations and excessive API requirements affecting overall usability. (2 reviews) - Users express frustration with **delays in support and updates** , impacting the overall performance and functionality of CometChat. (2 reviews) - Users find CometChat to be **expensive** , noting a need for more flexibility in features considering the cost. (2 reviews) - Users find CometChat's **limited features** frustrating, noting issues with APIs, SDKs, and confusing documentation. (2 reviews) - Poor Customer Support (2 reviews) - Users face **poor documentation** , making APIs and SDKs confusing and complicating integration and customization efforts. (2 reviews) - Communication Delays (1 reviews) - Users find the **difficult setup** of CometChat frustrating, often needing extensive configuration and lacking proper documentation. (1 reviews) - Limited Access (1 reviews) ## CometChat Reviews ### 1. Easy to get started, but could use a lot of work for better experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about CometChat?** Pre-built UI components make initial implmentation and integration quick and easy. CometChat team responds to support inquiries quickly. **What do you dislike about CometChat?** APIs and SDKs appear to have some bugs and limitations, especially for customization purposes. Documentation is confusing, hard to navigate, not very thorough, and often times incorrect. I've had to contact support about many simple questions that the documentation should've covered. Also, when contacting support I recieve responses from multiple team members, which becomes confusing and unnecessary. I would rather have my request reviewed and forwarded to the technical team and recieve one email back with either a solution or request for more information. **What problems is CometChat solving and how is that benefiting you?** In platform chatting, including notifications and custom built forms sent within the app. Video calling for virtual meetings. ### 2. Great and Highly Customizable Library **Rating:** 4.0/5.0 stars **Reviewed by:** Raj M. | Mobile Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about CometChat?** From my experience, CometChat offers very high customization options compared to other libraries particularly on their UIKit. Documentation is good and detailed with actual pictures. The integration of library or UIKit is very seemless too. **What do you dislike about CometChat?** Livechat could improve, they are currently creating ticket regardless of any topic which defeats the purpose. Some of android UIKit code is using non ideal approach and flow. **What problems is CometChat solving and how is that benefiting you?** Library that provides ability to video/audio call while providing consistency and customization across all platforms ### 3. Top and fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about CometChat?** The support provided by the CometChat team is fast and goal-oriented. The implementation and integration of the UI-Kit into an existing app is user-friendly and straightforward. Custom styles and components can be easily and quickly implemented. The range of features is extensive, and most of them are useful for our system. With a little bit of customization, we were able to implement the features with our own workflows. At the outset, it was challenging, but with the assistance provided, we achieved our objective within a few days. **What do you dislike about CometChat?** our go live was a little slow because our domains were blocked. Video telephony isn't working properly yet. We have already written to support but have not yet received or published any further updates. **What problems is CometChat solving and how is that benefiting you?** It connects our customer support team with our customers, enabling live communication and faster problem-solving. We are currently considering future implementation, as our support team has not fully embraced the technology yet and the network in production halls is unreliable. ### 4. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** paramesh v. | software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about CometChat?** with comet chat we can directly integrate app,and UI is very good **What do you dislike about CometChat?** we can't export the api's to postman collection all at once. **What problems is CometChat solving and how is that benefiting you?** All messaging realted issues ### 5. Good must of the time, but still has some limits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about CometChat?** It's fast and responsive, it can handle big loads of messages and concurrent users without a problem. It's easy to integrate with the SDK and API. The answers of the customer support are fast and they clarify what happen in the incidents. **What do you dislike about CometChat?** It has some limits that are critic for our company, like the maxium number of members in a group before the live updates are disable. Most of the failures are caused by the excesive use of the API, the chat is designed to work with the SDK on the web but not fully with the API. **What problems is CometChat solving and how is that benefiting you?** CometChat help us with a new tool for communication internally in the company, it handles all the live updates and the websocket. ## CometChat Discussions - [What needs improvement with CometChat to make it more user-friendly for developers?](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) - [What is CometChat used for?](https://www.g2.com/discussions/what-is-cometchat-used-for) - [View CometChat pricing details and edition comparison](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204477&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A04%3A44+-0500&secure%5Bsession_id%5D=f5133029-3082-4a46-aa4a-a64daecfcf17&secure%5Btoken%5D=f7126abb45baf4bbfa42d380dee0df4bd2989bfefe77e8c4fc9b925594a68e37&format=llm_user) ## CometChat Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Generative AI** - AI Text Generation - AI Text Summarization **Moderation - Content Moderation Tools** - Text Moderation - User Violation Enforcement - Audio Moderation - Image/Video Moderation **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Platform - Content Moderation Tools** - Toxicity Detection - Custom AI Model - Analytics and Reporting - Dashboard - Customization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Content Moderation Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop ## Top CometChat Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Sendbird](https://www.g2.com/products/sendbird/reviews) - 4.6/5.0 (122 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)