--- title: CometChat Reviews meta\_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CometChat but has limited features. Are you part of the CometChat team? [Upgrade your plan](https://my.g2.com/cometchat/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. \> Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. \> Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. \> AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. \> Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. \> Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. \> Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. \> Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. \> Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. \> Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. \> Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. \> Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. \> Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help. * * * Seller [CometChat Inc.](https://www.g2.com/sellers/cometchat-inc) Discussions [CometChat Community](https://www.g2.com/products/cometchat/discuss) Languages Supported Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Dutch, Albanian, Chinese (Simplified) Solution Type Best-of-Breed Overview by Anant Garg (Founder at CometChat (Techstars Boulder '19)) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Sendbird](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sendbird") Sendbird 4.6/5(126) ](https://www.g2.com/products/sendbird/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/cometchat/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Michael D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael D.") MD Michael D. Project Manager Small-Business (50 or fewer emp.) 6/9/2026 "Smooth, Easy-to-Use Software—A Great Experience for Our Team" 5/5 What do you like best about CometChat? The software is smooth and easy to use. Our team has been using it from past 6 months and it has been a great experience. Review collected by and hosted on G2.com. What do you dislike about CometChat? UI can be improved and more AI can be used in the app. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? CometChat solves the challenge of building real-time chat, voice, and video communication from scratch. It benefits us by reducing development time, improving user engagement, and providing a reliable, scalable communication platform so we can focus on our core business instead of managing complex messaging infrastructure. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RR Rajesh R. Senior WordPress Developer Computer Software Mid-Market (51-1000 emp.) 8/1/2024 "One of the best service for voice call, chat, video call and much more like social media." 5/5 What do you like best about CometChat? Realtime chat, voice call, video call, stickers with moderation. As I am a developer most features I like are API support and webhooks which help too much to track times duration and all if you want to perform anything based on it. Review collected by and hosted on G2.com. What do you dislike about CometChat? If I say honestly nothing is there to dislike. but as I am a WordPress developer. I used this service for my WordPress website and there are some limitations to customising it for WordPress in terms of designing backend side they provide lots of things with API and webhooks. so try to improve something if you can. it would be more helpful to developers. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? See one of my client have a custom requirement. like they want a website with chat, voice calls, and video calls with some real-time stickers. so I just google it and I found this service. and the biggest requirement of my client is he wants to deduct some kind of credit based on messages, stickers, voice calls and video call duration. As I said Comet Chat has a huge API and webhook support so the biggest problem of mine which is deducting credits is resolved. Review collected by and hosted on G2.com. Show More 2/3/2025 Current UserValidated ReviewerSource: Organic ![Mani A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mani A.") MA Mani A. Senior Frontend Developer Small-Business (50 or fewer emp.) 10/1/2024 "CometChat is awesome" 5/5 What do you like best about CometChat? One of the best thing about CometChat is that they have various solutions(APIs, SDKs, UI Kits, Widgets) which together will cover all the cases we might need. Combined with their awesome documentation, we can build any chat solution we want with ease. Review collected by and hosted on G2.com. What do you dislike about CometChat? I don't have anything that I do not like specifically. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? We were able to implement in app chat for our app without much hassle of handling all the complicated details of chat management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![AMAR KUMAR R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMAR KUMAR R.") AR AMAR KUMAR R. Software Developer Mid-Market (51-1000 emp.) 7/25/2024 "Excellent Support from CometChat Team on User Presence Issue" 5/5 What do you like best about CometChat? Here, I am not talking about the integration of CometChat, but rather highlighting the commendable support provided by the CometChat team. I encountered an issue with user presence (online/offline), and the team has been assisting me thoroughly for the past month. During this time, they have been checking in with me every two days to inquire about the status and ensure everything is working fine. Review collected by and hosted on G2.com. What do you dislike about CometChat? Doesn't provide a document clearly,i.e for a new to development some integration methods are hard to find. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? I was working on a project that included a chat feature, and my project manager suggested using CometChat for this functionality. During the integration of CometChat, I encountered an issue with user presence (online/offline). This feature is crucial for showing whether a user is online or offline in my project. Review collected by and hosted on G2.com. Show More 8/1/2024 Validated ReviewerSource: Organic ![Suprith K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suprith K.") SK Suprith K. Frontend Engineer Small-Business (50 or fewer emp.) 11/25/2024 "Reviewing cometchat as a user of cometchat SDK" 4.5/5 What do you like best about CometChat? Fast and well managed API, Web Sockets. Integrity of data between cometchat users. Review collected by and hosted on G2.com. What do you dislike about CometChat? Cometchat is bit expensive. Could me more flexible over features Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Used it in streamlined communication feature integration to our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DW David W. Owner and President Small-Business (50 or fewer emp.) 6/14/2024 "Excellent service and very accommodating to my needs" 5/5 What do you like best about CometChat? They offer a wide range of services and are always adding more. I am very satisfied with the service and I havent even discovered all they have to offer yet. We had a specific request on a needed feature and they quickly added it. Review collected by and hosted on G2.com. What do you dislike about CometChat? I don't have any as of yet but I am required to typoe something here so I will say, it cost money to use their service. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? I needed a servioce for text chats, group chats, voice and video calling and they were the best package I could find. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Katie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie B.") KB Katie B. Head of Digital Operations Small-Business (50 or fewer emp.) 7/30/2024 "Simple, easy to use, good support" 4.5/5 What do you like best about CometChat? Our account manager, Hilary, is excellent - super responsive, helpful, and keen to find the best package for us. We've had very few issues with functionality, and it does what it needs to do. Also, whilst we've not taken advantage of much, it seems they have plenty of new products coming out regularly. Review collected by and hosted on G2.com. What do you dislike about CometChat? Cost per visit to the site instead of per use, for us, is frustrating, but there are ways around this if you pay to develop. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Quick and easy ways for delegates to chat and engage pre- and during an event. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PV paramesh v. software Engineer Small-Business (50 or fewer emp.) 7/25/2024 "Awesome experience" 5/5 What do you like best about CometChat? with comet chat we can directly integrate app,and UI is very good Review collected by and hosted on G2.com. What do you dislike about CometChat? we can't export the api's to postman collection all at once. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? All messaging realted issues Review collected by and hosted on G2.com. Show More 1/27/2025 Current UserValidated ReviewerSource: Organic ![Mike G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike G.") MG Mike G. Programmer Mid-Market (51-1000 emp.) 5/24/2024 "Very versatile chat system with endless possibilities" 4.5/5 What do you like best about CometChat? The large amount of SDK's available for various programming languages Review collected by and hosted on G2.com. What do you dislike about CometChat? There really isn't anything to dislike. It is a great platform Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? We are building a communication platform where parents can communicate with the teachers, and it is working wonderfully. Very easy to implement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nikhil C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil C.") NC Nikhil C. Founder & CEO Small-Business (50 or fewer emp.) 4/29/2024 "Excellent solution for integrating seamless real-time chatting across all native devices." 5/5 What do you like best about CometChat? - Easy to integrate - Great customer service - Customizability - easy to integrate plugins. Review collected by and hosted on G2.com. What do you dislike about CometChat? - Sometimes can be bit confusing to integrate - It's not as quick as advertised to deploy Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? We are connecting buyers and sellers in real time with the best price. Cometchat helps us achieve this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CometChat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CometChat ](https://www.g2.com/products/cometchat/discussions/new) GU Guest User What needs improvement with CometChat to make it more user-friendly for developers? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) GU Guest User What is CometChat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cometchat-used-for) [ View all Discussions ](https://www.g2.com/products/cometchat/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) CometChat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c3f704fade1fbf385919c3618697521/sendbird.png "Product Avatar Image") Sendbird 4.6/5(126) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e63e22d7684d77706e59d6b3f903ee8/rocket-chat.jpg "Product Avatar Image") Rocket.Chat 4.2/5(374) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-rocket-chat) ##### ##### CometChat Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/cometchat/features) ##### Categories on G2 [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas)[Content Moderation Tools](https://www.g2.com/categories/content-moderation-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which HR service delivery platforms work best for a company scaling through rapid headcount growth that needs case management and self-service to keep pace with the team?](https://www.g2.com/discussions/which-hr-service-delivery-platforms-work-best-for-a-company-scaling-through-rapid-headcount-growth-that-needs-case-management-and-self-service-to-keep-pace-with-the-team)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job)[Which digital mortgage closing platforms deliver a consistent closing experience across loan officers and branches?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-deliver-a-consistent-closing-experience-across-loan-officers-and-branches) [Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[Which platform supports multi-domain master data management?](https://www.g2.com/discussions/which-platform-supports-multi-domain-master-data-management)[Pros and Cons Details](https://www.g2.com/products/cometchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)