--- title: CometChat Reviews meta\_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CometChat but has limited features. Are you part of the CometChat team? [Upgrade your plan](https://my.g2.com/cometchat/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. \> Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. \> Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. \> AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. \> Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. \> Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. \> Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. \> Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. \> Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. \> Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. \> Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. \> Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. \> Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help. * * * Seller [CometChat Inc.](https://www.g2.com/sellers/cometchat-inc) Discussions [CometChat Community](https://www.g2.com/products/cometchat/discuss) Languages Supported Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Dutch, Albanian, Chinese (Simplified) Solution Type Best-of-Breed Overview by Anant Garg (Founder at CometChat (Techstars Boulder '19)) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Sendbird](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sendbird") Sendbird 4.6/5(126) ](https://www.g2.com/products/sendbird/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/cometchat/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/24/2024 "My experience with CometChat has been positive due to their excellent support and robust SDK" 4/5 What do you like best about CometChat? What I value the most about CometChat is their outstanding customer service. I trust that they will continue to offer timely help consistently in the future. I get quick responses for any problems, and their staff is always available to assist, whether by phone or other methods. Raising tickets is easy to do and provides great assistance. Moreover, CometChat's SDK is remarkable; it provides extensive APIs and is compatible with various technologies like React, React Native, and Flutter. In comparison to other SDKs, they offer a variety of functions such as calling, reactions, emojis, and additional features. Review collected by and hosted on G2.com. What do you dislike about CometChat? One thing I don't like about CometChat is how quickly they expect a response when a ticket is submitted. Frequently, they anticipate prompt responses from customers, which can be difficult as many of us have our own responsibilities to handle, even on weekends. Furthermore, despite indications of enhancement in their SDK, there have been notable challenges in React Native during recent months. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? CometChat tackles various obstacles encountered in the development of chat applications. Historically, setting up a chat platform could require several months, but with CometChat, we can incorporate it within a single day. The easy-to-use interface and wide range of features, such as messaging capabilities, allow us to develop an app similar to WhatsApp promptly. This effectiveness is advantageous for companies, plus CometChat provides cost-effective pricing in comparison to other providers. Review collected by and hosted on G2.com. Show More 9/30/2024 Current UserValidated ReviewerSource: Organic RM Raj M. Mobile Application Developer Mid-Market (51-1000 emp.) 9/30/2024 "Great and Highly Customizable Library" 4/5 What do you like best about CometChat? From my experience, CometChat offers very high customization options compared to other libraries particularly on their UIKit. Documentation is good and detailed with actual pictures. The integration of library or UIKit is very seemless too. Review collected by and hosted on G2.com. What do you dislike about CometChat? Livechat could improve, they are currently creating ticket regardless of any topic which defeats the purpose. Some of android UIKit code is using non ideal approach and flow. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Library that provides ability to video/audio call while providing consistency and customization across all platforms Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KZ Karen Z. COO Small-Business (50 or fewer emp.) 11/5/2024 "Amazing service, way too costly" 3.5/5 What do you like best about CometChat? Service works fine, easy to use and is constantly updating (for the better). We have used this service for our small community in our mobile app, and has worked always very well. Review collected by and hosted on G2.com. What do you dislike about CometChat? The price has increased 5 times what we used to pay. This affects our project tremendously, so even though we are happy with it, it's not in our budget and we will have to migrate soon. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Allows us to send big files in the chat we have through ChatWoot. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jeff M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff M.") JM Jeff M. Design Director Mid-Market (51-1000 emp.) 8/27/2024 "Robust Chat app that seamlessly integrates with your product" 4/5 What do you like best about CometChat? How easily in can connect with your application Review collected by and hosted on G2.com. What do you dislike about CometChat? We would prefer more customization options on the features and layout to better match our style and interaction models. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? It is allowing our users to match up and discuss real estate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") AM Verified User in Machinery Enterprise (\> 1000 emp.) 3/20/2024 "Top and fast Support" 4/5 What do you like best about CometChat? The support provided by the CometChat team is fast and goal-oriented. The implementation and integration of the UI-Kit into an existing app is user-friendly and straightforward. Custom styles and components can be easily and quickly implemented. The range of features is extensive, and most of them are useful for our system. With a little bit of customization, we were able to implement the features with our own workflows. At the outset, it was challenging, but with the assistance provided, we achieved our objective within a few days. Review collected by and hosted on G2.com. What do you dislike about CometChat? our go live was a little slow because our domains were blocked. Video telephony isn't working properly yet. We have already written to support but have not yet received or published any further updates. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? It connects our customer support team with our customers, enabling live communication and faster problem-solving. We are currently considering future implementation, as our support team has not fully embraced the technology yet and the network in production halls is unreliable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/30/2024 "Reliable In App Chat Product used for several years" 4/5 What do you like best about CometChat? Reliability. We started using CometChat for our in team communication several years ago when it was a small company still and even though we didn't need to update much over the years, our chat kept working as expected even while CometChat introduced new features, version, pricing tiers etc. We really appreciate this aspect of being considerate to initial users. Review collected by and hosted on G2.com. What do you dislike about CometChat? As we were one of the early users, there were certain features missing at that time, which we could raise as tickets. Many months or years even later, when those features would be incorporated, we'd get an update on the same. It'd have been good if there was a better way to update existing users on the pipeline and timeline of new feature integration. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Quickly building in app chat for our internal team comms, and then building upon it further with newer features after a v1 launch Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Enterprise (\> 1000 emp.) 3/19/2024 "Good must of the time, but still has some limits" 4/5 What do you like best about CometChat? It's fast and responsive, it can handle big loads of messages and concurrent users without a problem. It's easy to integrate with the SDK and API. The answers of the customer support are fast and they clarify what happen in the incidents. Review collected by and hosted on G2.com. What do you dislike about CometChat? It has some limits that are critic for our company, like the maxium number of members in a group before the live updates are disable. Most of the failures are caused by the excesive use of the API, the chat is designed to work with the SDK on the web but not fully with the API. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? CometChat help us with a new tool for communication internally in the company, it handles all the live updates and the websocket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 9/26/2024 "comet chat feature" 3.5/5 What do you like best about CometChat? it's really easy to use and the implementation of video call is very easy. and customer support us good. Review collected by and hosted on G2.com. What do you dislike about CometChat? missing documentation of some features and it's some implentation is little bit tough. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? used for video chat functionlity Review collected by and hosted on G2.com. Show More 11/4/2024 Validated ReviewerSource: Organic BW brittany w. Small-Business (50 or fewer emp.) 5/6/2024 "Great tool to fit our business needs" 3.5/5 What do you like best about CometChat? Cometchat had all of the features to meet our specific business needs Review collected by and hosted on G2.com. What do you dislike about CometChat? Expensive. We pay in AUD$ so it converts to be quite a lot of money every month. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Integrated chat platform that allows us to ban words and keep comms within our platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 7/25/2024 "Cometchat support review and product review" 4/5 What do you like best about CometChat? The quickness in the response from support team for support request. Review collected by and hosted on G2.com. What do you dislike about CometChat? The request for feature update or API do not followed up or request served not properly. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Chat SDKs and UI kit Review collected by and hosted on G2.com. Show More 7/31/2024 Current UserValidated ReviewerSource: Organic ## Questions about CometChat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CometChat ](https://www.g2.com/products/cometchat/discussions/new) GU Guest User What is CometChat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cometchat-used-for) GU Guest User What needs improvement with CometChat to make it more user-friendly for developers? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) [ View all Discussions ](https://www.g2.com/products/cometchat/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) CometChat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c3f704fade1fbf385919c3618697521/sendbird.png "Product Avatar Image") Sendbird 4.6/5(126) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e63e22d7684d77706e59d6b3f903ee8/rocket-chat.jpg "Product Avatar Image") Rocket.Chat 4.2/5(374) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-rocket-chat) ##### ##### CometChat Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/cometchat/features) ##### Categories on G2 [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas)[Content Moderation Tools](https://www.g2.com/categories/content-moderation-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which HR service delivery platforms work best for a company scaling through rapid headcount growth that needs case management and self-service to keep pace with the team?](https://www.g2.com/discussions/which-hr-service-delivery-platforms-work-best-for-a-company-scaling-through-rapid-headcount-growth-that-needs-case-management-and-self-service-to-keep-pace-with-the-team)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job)[Which digital mortgage closing platforms deliver a consistent closing experience across loan officers and branches?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-deliver-a-consistent-closing-experience-across-loan-officers-and-branches) [Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[Which platform supports multi-domain master data management?](https://www.g2.com/discussions/which-platform-supports-multi-domain-master-data-management)[Pros and Cons Details](https://www.g2.com/products/cometchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)