--- title: CometChat Reviews meta\_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CometChat but has limited features. Are you part of the CometChat team? [Upgrade your plan](https://my.g2.com/cometchat/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. \> Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. \> Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. \> AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. \> Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. \> Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. \> Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. \> Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. \> Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. \> Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. \> Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. \> Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. \> Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help. * * * Seller [CometChat Inc.](https://www.g2.com/sellers/cometchat-inc) Discussions [CometChat Community](https://www.g2.com/products/cometchat/discuss) Languages Supported Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Dutch, Albanian, Chinese (Simplified) Solution Type Best-of-Breed Overview by Anant Garg (Founder at CometChat (Techstars Boulder '19)) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Sendbird](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sendbird") Sendbird 4.6/5(126) ](https://www.g2.com/products/sendbird/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/cometchat/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") ES Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 11/25/2024 "Easy to get started, but could use a lot of work for better experience" 3/5 What do you like best about CometChat? Pre-built UI components make initial implmentation and integration quick and easy. CometChat team responds to support inquiries quickly. Review collected by and hosted on G2.com. What do you dislike about CometChat? APIs and SDKs appear to have some bugs and limitations, especially for customization purposes. Documentation is confusing, hard to navigate, not very thorough, and often times incorrect. I've had to contact support about many simple questions that the documentation should've covered. Also, when contacting support I recieve responses from multiple team members, which becomes confusing and unnecessary. I would rather have my request reviewed and forwarded to the technical team and recieve one email back with either a solution or request for more information. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? In platform chatting, including notifications and custom built forms sent within the app. Video calling for virtual meetings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/30/2024 "It's ok to use" 2.5/5 What do you like best about CometChat? I have used REST API's, t's easy to use and document is also good. Review collected by and hosted on G2.com. What do you dislike about CometChat? It has very minimal dashboard features, there is no option to download the result shown in chats, groups, users. Export to Excel, PDF would have helped me a lot. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? It's reducing users time to develop their own chat and maintain, it saves time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/2/2024 "Fairly priced and easy to use" 2.5/5 What do you like best about CometChat? ComeChat has an easy interface that make using the product easy and simple. Review collected by and hosted on G2.com. What do you dislike about CometChat? I haven't had any bad experiance with ComeChat so far. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? ComeChat make it easy for users within our application to chat with one another. Review collected by and hosted on G2.com. Show More 5/8/2024 Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 10/13/2022 "Cometchat review" 2.5/5 What do you like best about CometChat? It works mostly as expected but the ongoing billing issues are terrible. Review collected by and hosted on G2.com. What do you dislike about CometChat? Their billing team is terrible. Still dealing with ongoing issues after an upgrade months later. Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? They provide a chat platform for our application. Review collected by and hosted on G2.com. Show More Response from Kushal Khandelwal of CometChat [Editedit](https://www.g2.com/survey_responses/cometchat-review-7205290/official_response/edit) Hello, thank you for taking the time to review CometChat and sharing your feedback. We strive really hard to create a seamless and pleasant customer experience for all our customers and it's very really upsetting to hear about yours. If you could please reach out to sanjay.gupta@cometchat.com, our team is waiting to resolve your grievance on priority. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about CometChat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CometChat ](https://www.g2.com/products/cometchat/discussions/new) GU Guest User What needs improvement with CometChat to make it more user-friendly for developers? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) GU Guest User What is CometChat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cometchat-used-for) [ View all Discussions ](https://www.g2.com/products/cometchat/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) CometChat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c3f704fade1fbf385919c3618697521/sendbird.png "Product Avatar Image") Sendbird 4.6/5(126) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e63e22d7684d77706e59d6b3f903ee8/rocket-chat.jpg "Product Avatar Image") Rocket.Chat 4.2/5(374) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-rocket-chat) ##### ##### CometChat Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/cometchat/features) ##### Categories on G2 [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas)[Content Moderation Tools](https://www.g2.com/categories/content-moderation-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which HR service delivery platforms work best for a company scaling through rapid headcount growth that needs case management and self-service to keep pace with the team?](https://www.g2.com/discussions/which-hr-service-delivery-platforms-work-best-for-a-company-scaling-through-rapid-headcount-growth-that-needs-case-management-and-self-service-to-keep-pace-with-the-team)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job)[Which digital mortgage closing platforms deliver a consistent closing experience across loan officers and branches?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-deliver-a-consistent-closing-experience-across-loan-officers-and-branches) [Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[Which platform supports multi-domain master data management?](https://www.g2.com/discussions/which-platform-supports-multi-domain-master-data-management)[Pros and Cons Details](https://www.g2.com/products/cometchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)