--- title: CometChat Reviews meta\_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CometChat but has limited features. Are you part of the CometChat team? [Upgrade your plan](https://my.g2.com/cometchat/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. \> Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. \> Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. \> AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. \> Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. \> Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. \> Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. \> Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. \> Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. \> Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. \> Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. \> Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. \> Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help. * * * Seller [CometChat Inc.](https://www.g2.com/sellers/cometchat-inc) Discussions [CometChat Community](https://www.g2.com/products/cometchat/discuss) Languages Supported Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Dutch, Albanian, Chinese (Simplified) Solution Type Best-of-Breed Overview by Anant Garg (Founder at CometChat (Techstars Boulder '19)) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Sendbird](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sendbird") Sendbird 4.6/5(126) ](https://www.g2.com/products/sendbird/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/cometchat/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Gabi F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabi F.") GF Gabi F. CEO Internet Small-Business (50 or fewer emp.) 1/28/2016 "Worst Customer Support" 0/5 What do you like best about CometChat? Has lots of features compared to some of the competitor . Review collected by and hosted on G2.com. What do you dislike about CometChat? The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums post), i just keep going around in circles with them it's like they don't want to help or even worse have no idea . Asked if they tested their integration with forum , never got an answer to that , they didn't even bothered to check on their own demo site . Review collected by and hosted on G2.com. Recommendations to others considering CometChat: If you do a search for their product you will find the same thing , their support is non existent they don't help at all and very slow in adding improving things. As this seems to be going for a few years i really doubt they will learn that they need to improve their customer support for existing users and not only for possible customers , they answer you in a heartbeat if you ask a question before buying . Review collected by and hosted on G2.com. What problems is CometChat solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Response from Stephen Mui of CometChat [Editedit](https://www.g2.com/survey_responses/cometchat-review-95646/official_response/edit) Hi Gabi, Thank you so much for your feedback. We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018 as well as our overall operations. I'd recommend reaching out to our team at help@cometchat.com to set up a call and we will gladly rectify the issue. Thanks again! Current UserValidated ReviewerSource: Organic ## Questions about CometChat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CometChat ](https://www.g2.com/products/cometchat/discussions/new) GU Guest User What needs improvement with CometChat to make it more user-friendly for developers? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) GU Guest User What is CometChat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cometchat-used-for) [ View all Discussions ](https://www.g2.com/products/cometchat/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/cometchat/pricing) CometChat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c3f704fade1fbf385919c3618697521/sendbird.png "Product Avatar Image") Sendbird 4.6/5(126) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e63e22d7684d77706e59d6b3f903ee8/rocket-chat.jpg "Product Avatar Image") Rocket.Chat 4.2/5(374) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-rocket-chat) ##### ##### CometChat Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/cometchat/features) ##### Categories on G2 [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) [Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas)[Content Moderation Tools](https://www.g2.com/categories/content-moderation-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which HR service delivery platforms work best for a company scaling through rapid headcount growth that needs case management and self-service to keep pace with the team?](https://www.g2.com/discussions/which-hr-service-delivery-platforms-work-best-for-a-company-scaling-through-rapid-headcount-growth-that-needs-case-management-and-self-service-to-keep-pace-with-the-team)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job)[Which digital mortgage closing platforms deliver a consistent closing experience across loan officers and branches?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-deliver-a-consistent-closing-experience-across-loan-officers-and-branches) [Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[Which platform supports multi-domain master data management?](https://www.g2.com/discussions/which-platform-supports-multi-domain-master-data-management)[Pros and Cons Details](https://www.g2.com/products/cometchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)