Naylet M.

office Administrator

Small-Business (50 or fewer emp.)

4/12/2022

"Very Easy to Connect"

5/5

Describe the project or task Comcast Business helped with:

Comcast helped us with the office remote office phone line. Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

We can access remotely to the landline, make calls remotely. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

Customer service is not very helpful, you get transferred many times to get to the right place. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

This is a great service to have. Especially if you have a remote office or have employees working remotely. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

During the pandemic season, it helped up communicate with our clients and employees by maintaining phone line access. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

1/27/2022

"Masergy"

4.5/5

Describe the project or task Comcast Business helped with:

We migrated from an on prem telephony and contact center solution to a cloud based solution with Masergy Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

They were able to walk us through the process and help us design our solution Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

There were some items in the design that could have been explained better and we would have tweaked the design from the beginning Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

Communication is lacking a little. We are able to have our staff work remote now with this solution and could not have with our old solution Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/7/2021

"Comcast Can Help Especially if you are Remote and/or Traveling"

4/5

Describe the project or task Comcast Business helped with:

With the pandemic, like most working adults, we are working remotely which is most likely your home. Comcast has afforded me the opportunity to have my work line forwarded to my home line and/or cell phone. It was seamless to set up and so easy to use. In addition, if I am out of the office and/or have changed my work hours, I am able to apply this knowledge and the call forwarding (in this case) will begin or stop as needed. I also have turned on the voice mail feature which allows me to listen to the message or better yet, have it sent to me in an email and I can listen simply by opening the email. Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

The best feature for my needs is the call forwarding and the messages being sent in email format. Easy peasy -- not complicated at all and why should it be. Comcast has it figured out! In addition, the end callers you are speaking with do not even know they have been transferred to your remote phone number. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

I really can't say I have any dislikes or comments on improvement. To be fair, I have not had the chance to delve into the various other benefits and options they offer but I am slowly doing that by looking at one new feature a week and evaluating if I can use it and would it be beneficial. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

Look at all the different features Comcast has to offer -- I was very surprised when I took the time to go through all the options. It makes so many day to day things easier and reliable! Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

I have experienced no problems with Comcast. If I need assistance, I reach out to customer support. Again, the biggest benefit is call forwarding and the messages being sent in email format. This is very useful especially now because I am slowly beginning to travel again and this is a must-have feature. Review collected by and hosted on G2.com.

Thomas N.

Software Engineer

Mid-Market (51-1000 emp.)

1/31/2021

"Not really "Beyond Fast""

2.5/5

Describe the project or task Comcast Business helped with:

Comcast is just internet and it's alright. It helped us stay connected with people and customers. Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

I don't have much to say, but their internet and uptime is reliable and always up when we need it. Support is sub-par though and their hours are very busy. They didn't fix my problem in one attempt. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

I've been a customer of Comcast, then Comcast Business, for over 10 years. My internet connection was very slow. I decided to upgrade with Faster Internet (which was not really faster than the previous product), and the rest is history. After many techs making visits, many phone calls, and many hours, I finally got some results. It seems that the problem comes from the fact that I have 4 Motorola SB6120 modems connected to 3 Super Hubs (2 via cable, 1 via Ethernet). Since some of these modems are 4 years old, Comcast decided to send me new Arris TG862G modems. I installed the new modems and connected them to the ethernet ports on the Super Hubs. The problem was not solved. I got reliable speeds around 120-130Mbps (with peaks of 160Mbps). So, no speed boost, but at least it was not crashing anymore... But still not really "faster". This was a disappointment. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

I do not recommend hosting anything large or high traffic with Comcast Business because the upload speed is highly limited. It will slow down the internet for your business. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

The internet is more reliable because it's made and built for businesses. We do host some applications on Comcast Business internet, but because of the limited and slow upload speeds, we can’t have too many clients connected and downloading from our server. I have to admit that Comcast Business has 100.00% uptime, we’ve never faced downtime. However, I realized that it can get a bit slow when too many people are using the internet. That’s why we limit the internet to employees only. The only benefit I got from them is the uptime, which is unbeatable. I can’t say much about their limited speeds because that’s the max they offer in my area. It’s occasionally good to spin up a temporary server for customers and testers to access our apps, but not recommended as you don’t want high traffic to be hitting the your business internet. Review collected by and hosted on G2.com.

Tony L.

Entrepreneur

Small-Business (50 or fewer emp.)

1/7/2020

"Great Service!"

5/5

Describe the project or task Comcast Business helped with:

We hired comcast business for our internet. Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

The speeds of the internet, the backup support if internet goes down and the support is awesome! Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

I havent had any issues since we started using them. So nothing at this point. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

They are actually Awesome! use them! Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

Faster and more reliable internet speeds insures our office phones work optimally! Review collected by and hosted on G2.com.