--- title: Comcast Business VoiceEdge Reviews meta\_title: 'Comcast Business VoiceEdge Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how Comcast Business VoiceEdge works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 35 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Comcast Business VoiceEdge Reviews & Product Details Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands. * * * Seller [Comcast](https://www.g2.com/sellers/comcast) Discussions [Comcast Business VoiceEdge Community](https://www.g2.com/products/comcast-business-voiceedge/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/comcast-business-voiceedge/pricing) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,426) ](https://www.g2.com/products/ringex/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/comcast-business-voiceedge/competitors/alternatives) ## User Insights Average based on 35 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Comcast Business VoiceEdge Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews) Show More ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 6/17/2022 "We switched to a different platform" 2.5/5 What do you like best about Comcast Business VoiceEdge? The software was pretty easy to use for the softphone. Customer service was typically easy to reach without super long hold times Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Outages were a major issue, there were periods when we were unable to use phones for hours Review collected by and hosted on G2.com. Recommendations to others considering Comcast Business VoiceEdge: Have a back up for soft phone and desk phones to switch to during outages Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? We no longer use them. We benefited previously by being able to communicate with our customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Josh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh B.") JB Josh B. Manager, Professional Services Small-Business (50 or fewer emp.) 11/23/2021 "Like it, but don't love it." 4/5 What do you like best about Comcast Business VoiceEdge? I like that it is eay to use. I can always connect to my phone. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? I'm not a huge fan of the computer platform. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? Main benefit is the ability to answer calls on my cell, desk phone, and computer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mining & Metals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mining & Metals") AM Verified User in Mining & Metals Mid-Market (51-1000 emp.) 4/2/2020 "Terrible portal, support and salespeople" 0/5 What do you like best about Comcast Business VoiceEdge? There are useful features, but learning them and setting them up is overly difficult. Onsite Technicians are excellent. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Sales team does not return calls. Phone support is awful. We lost our 800 numbers multiple times. Once for 3 days. Reporting is non existent. Now both the desktop app and phone app stopped working when I work remotely. Review collected by and hosted on G2.com. Recommendations to others considering Comcast Business VoiceEdge: Use anyone else. This has been a nightmare. I can't wait for our contract to come to an end. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? The negatives have been so extreme that I doubt I can find a positive. Review collected by and hosted on G2.com. Show More 10/21/2021 Current UserValidated ReviewerSource: Organic MA Morgan A. Small-Business (50 or fewer emp.) 12/15/2020 "Finally, a site that allows a "0" review, and the only time I need to use it Comcast BVE" 0/5 What do you like best about Comcast Business VoiceEdge? The salespeople were well spoken, organized, and professional. Kind of like a good con artist. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Where are the conspiracy theorists on Comcast? Come on guys, give me a good reason behind why this company is systematically attempting to stress people to death. There is no way their service can be this bad on accident. Such a perfect example of a burning trash pile of ineptitude, bad design, diabolically unskilled customer service & glitchy interfaces that constantly crash & remove the illusion of control you have CANNOT just spontaneously occur. This is INTELLIGENT DESIGN. 1. Phones lose their settings without cause or action 2. Phone keys cannot be programmed remotely, meaning every staff change requires a manual change to each phone, process of which is reminiscent of texting "War and Peace" on an archaic Nokia phone. 3. Portal for setting changes glitches and is commonly unusable which often requires a call to tech support. 4. "Tech support" leads you to one of their level 1 techs. Level 1 is an overstatement of their skill. Misinformation is more common that correct information and calls often take an hour after hold times just as long. 5. No local support options. You will only physically see a salesperson until you sell your soul, and then you are released to above described (briefly and kindly described when compared to reality) portal and phone tech support. 6. System is not designed to support multiple locations easily. 7. Any "major" changes (read "add one person to this call flow") take the work of an upper level tech, which is similar to asking to speak to the Wizard of Oz, and takes weeks 8. Settings for call flow creation are convoluted and often there is no clarity on which settings override other settings. 9. The level of complexity SHOULD allow for a configuration to match every circumstance, but instead it simply adds complexity without sensical design built for real business use. They added features for the sake of features and few build into real usability 10. They are more expensive than smaller options. 11. The size of the company and their comfort in their position in the marketplace have bred a general sense of "we are big and you are small, deal with it. We care not" Please, do not choose them. I honestly feel I am doing a good service to other business owners out there. I am technically inclined. I am experienced. And I implore you NOT to put yourselves, your employees, your business and your clients through the gambit of nonsense that signing up for Comcast BVE will put you through. Pick. Any. Other. Option. Their size does not translate into a better product. We have been with them for several years, doing our time until our contract expires. If it weren't for their expensive contracts, their business would tank. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? None. See above. It created problems we didn't have, using an older system with fewer features. The inabilities that system created for us were much better problems to deal with than undergoing the Comcast nightmare. Review collected by and hosted on G2.com. Show More 6/15/2022 Current UserValidated ReviewerSource: Organic ![Stephen V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen V.") SV Stephen V. Marketing Manager Mid-Market (51-1000 emp.) 7/30/2021 "Horrible phone system." 0/5 What do you like best about Comcast Business VoiceEdge? Basically nothing anymore. This system is horrible and doesn't work well. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Customer support is never able to help with anything whenever you have problems - they always say to delete the software and redownload the software. Try signing out, try doing this and this, okay we will submit a ticket and you'll never hear from us again. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? No benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SG Shannon G. State Consultant Small-Business (50 or fewer emp.) 6/10/2019 "Comcast VOIP" 5/5 What do you like best about Comcast Business VoiceEdge? The thing I like best is the ease of access Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? I hate the connection speeds, during different times a day the speeds tend to go slow, causing major lag. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? keeping a log of who we contact, times of contact, information stated, ease of use vs using a landline it is much easier to dial this way, except not able to directly dial 911 Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BK Bailey K. Chief Operating Officer Small-Business (50 or fewer emp.) 1/11/2019 "Easy VOIP with Nice Features" 5/5 What do you like best about Comcast Business VoiceEdge? It's easy on administrators. Users can help themselves to almost anything, and the setup is a breeze. Remote staff can use their cell phones or computers and keep continuity. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? There's not a lot that we dislike. The website could be a little more user-friendly as it's got a lot of options on it. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? Keeping work at home and remote staff happy and connected with minimal administrative overhead, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Insurance Agent / Assistant Office Manager Small-Business (50 or fewer emp.) 9/20/2018 "Comcast business" 4/5 What do you like best about Comcast Business VoiceEdge? The modern phones are nice and the online availability of changing features without having to call someone is a huge plus. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Some of the features of the Polycom phone systems are not up to our standard and they seem to make simple tasks very difficult. Review collected by and hosted on G2.com. Recommendations to others considering Comcast Business VoiceEdge: This is the top end phone system around. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? The phone quality is great and faster internet along with it is a huge plus for our insurance organization. We do enjoy all the customization you can do as well! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite BR Brittany R. Property Manager Real Estate Mid-Market (51-1000 emp.) 10/19/2018 "A must use for Business!" 3.5/5 What do you like best about Comcast Business VoiceEdge? I like Comcast VoIP as I run a business in Florida that requires multi-use lines. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? I dislike the amount of outages in the area that my company has experienced. Review collected by and hosted on G2.com. Recommendations to others considering Comcast Business VoiceEdge: Comcast VoIP is constantly improving it's quality. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? I am solving the issue with having several office numbers, that I got to connect to one single cell phone! Anytime there is an issue, I am able to get it resolved quickly with customer care. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/21/2018 "Helpful networking tool" 4/5 What do you like best about Comcast Business VoiceEdge? Cuts down cost of communication with colleagues and makes it more personable Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Internet down issues mean that phones are down too. We experience a lot of outages in our area so this was problematic for our practice. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? Saving money, revolutionizing communication in the field and between satellite offices. Overall I feel that this new way of communicating improves staff relations which makes our practice better in general. Review collected by and hosted on G2.com. Show More 1/12/2019 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Comcast Business VoiceEdge? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Comcast Business VoiceEdge ](https://www.g2.com/products/comcast-business-voiceedge/discussions/new) GU Guest User What is Comcast Business VoiceEdge used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-comcast-business-voiceedge-used-for) [ View all Discussions ](https://www.g2.com/products/comcast-business-voiceedge/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/comcast-business-voiceedge/pricing) Comcast Business VoiceEdge Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,426) [ Compare Now ](https://www.g2.com/compare/comcast-business-voiceedge-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/comcast-business-voiceedge-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-comcast-business-voiceedge) ##### ##### Comcast Business VoiceEdge Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/comcast-business-voiceedge/features) ## Work at Comcast? 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