--- title: Comcast Business VoiceEdge Reviews meta_title: 'Comcast Business VoiceEdge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Comcast Business VoiceEdge works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 35 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Comcast Business VoiceEdge Reviews **Vendor:** Comcast **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.6/5.0 **Total Reviews:** 35 ## About Comcast Business VoiceEdge Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands. ## Comcast Business VoiceEdge Pros & Cons **What users like:** - Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and call management. (1 reviews) - Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and efficiency significantly. (1 reviews) - Users appreciate the **convenience** of Comcast Business VoiceEdge, enjoying its easy integration and reliable communication features. (1 reviews) - Users value the **responsive customer service** of Comcast Business VoiceEdge, enhancing their overall communication experience. (1 reviews) - Users appreciate the **customer support** of Comcast Business VoiceEdge, finding it helpful and responsive for their needs. (1 reviews) - Users find Comcast Business VoiceEdge to be **very easy to use** , appreciating its seamless integration into their workflows. (1 reviews) - Users value the **easy integration** of Comcast Business VoiceEdge, enhancing their communication experience seamlessly over the years. (1 reviews) - Users praise the **easy setup** of Comcast Business VoiceEdge, seamlessly integrating into their infrastructure for effective communication. (1 reviews) - Reliability (1 reviews) - VoIP Services (1 reviews) **What users dislike:** - Users find the **integration process cumbersome** , leading to difficulties in handling information seamlessly like previous systems. (1 reviews) - Users find the **integration into AppFolio tedious** , leading to difficulties in call information management compared to 8x8. (1 reviews) - Users note the **high cost** of Comcast Business VoiceEdge, which poses a challenge as business needs evolve. (1 reviews) ## Comcast Business VoiceEdge Reviews ### 1. Nice to Have for WFH **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Comcast Business VoiceEdge?** What I like the most is that I can forward my calls to my laptop and my cell phone when I'm out of the office. **What do you dislike about Comcast Business VoiceEdge?** My biggest dislike is that VoiceEdge loses its connection or drops calls when they are being answered. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** By using Comcast Business VoiceEdge, I am able to work from home without using any additional apps or phone numbers. ### 2. Like it, but don't love it. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | Manager, Professional Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Comcast Business VoiceEdge?** I like that it is eay to use. I can always connect to my phone. **What do you dislike about Comcast Business VoiceEdge?** I'm not a huge fan of the computer platform. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Main benefit is the ability to answer calls on my cell, desk phone, and computer. ### 3. Comcast business **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan S. | Insurance Agent / Assistant Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Comcast Business VoiceEdge?** The modern phones are nice and the online availability of changing features without having to call someone is a huge plus. **What do you dislike about Comcast Business VoiceEdge?** Some of the features of the Polycom phone systems are not up to our standard and they seem to make simple tasks very difficult. **Recommendations to others considering Comcast Business VoiceEdge:** This is the top end phone system around. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** The phone quality is great and faster internet along with it is a huge plus for our insurance organization. We do enjoy all the customization you can do as well! ### 4. A must use for Business! **Rating:** 3.5/5.0 stars **Reviewed by:** Brittany R. | Property Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Comcast Business VoiceEdge?** I like Comcast VoIP as I run a business in Florida that requires multi-use lines. **What do you dislike about Comcast Business VoiceEdge?** I dislike the amount of outages in the area that my company has experienced. **Recommendations to others considering Comcast Business VoiceEdge:** Comcast VoIP is constantly improving it's quality. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I am solving the issue with having several office numbers, that I got to connect to one single cell phone! Anytime there is an issue, I am able to get it resolved quickly with customer care. ### 5. Helpful networking tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Comcast Business VoiceEdge?** Cuts down cost of communication with colleagues and makes it more personable **What do you dislike about Comcast Business VoiceEdge?** Internet down issues mean that phones are down too. We experience a lot of outages in our area so this was problematic for our practice. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Saving money, revolutionizing communication in the field and between satellite offices. Overall I feel that this new way of communicating improves staff relations which makes our practice better in general. ### 6. Somewhat Dependable VoIP Service **Rating:** 3.5/5.0 stars **Reviewed by:** Paul R. | Principal Managing Partner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Comcast Business VoiceEdge?** I like the option of having more traditional landline service as well as a cell phone. VoIP from Comcast, although not a traditional landline, gives one the feeling of having one. Purchased as a bundle, with other Comcast services, the cost comes out to approximately $19 monthly per line, for the VoIP service. **What do you dislike about Comcast Business VoiceEdge?** The call quality is not that clear and the volume is low. Calls are totally dependent on an internet connection, which is not always available, as Comcast users know all too well. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I am able to have dedicated lines for business while keeping cell phones private. I can pick up voice mail on line as well as on the phone, Voice messages are transcribed and available through email. ### 7. comcast tv box **Rating:** 3.5/5.0 stars **Reviewed by:** Sanjeev M. | Sr C++ Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Comcast Business VoiceEdge?** feature to navigate the tv channel and online streaming . Speed can be maintained by single one call to customer care. **What do you dislike about Comcast Business VoiceEdge?** quality channel are limited in bundle of package and every time we need to call for internet speed. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** i am freelancer . i can use best speed for my business. and i am doing well. ### 8. Comcast VoIP - for personal home phone use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2016 **What do you like best about Comcast Business VoiceEdge?** This is a great option for reasonable phone service, for personal or business use. I work out of my home, so I use it for both. The sound quality is great, and a good product. When you need service, with out a lot of bells and whistles, multiple lines, video conferencing, etc., this is a good option. You have the basics need for daily office work. **What do you dislike about Comcast Business VoiceEdge?** Our area tends to have internet outages, since we don't have buried lines. If your internet is down then you are stuck. I have noticed when making a large upload over the internet it can cause some issues with the phone, the sound will cut in and out. Part of this was solved by increasing our internet speed. **Recommendations to others considering Comcast Business VoiceEdge:** If your looking for a reliable source for phone service, that will save your company some money, check out Comcast VoIP as an option. There are a lot of options, but not all have the same excellent sound quality! **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Our company was looking for a phone service that was reasonable, and our employees working from home could use. This has been the perfect option! It keeps business expenses reasonable, and makes sure we have dependable phone service for all the workers. ### 9. Comcast Pros and Cons **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2016 **What do you like best about Comcast Business VoiceEdge?** The multi-conferencing, call forwarding, transferring calls, texting are easy to use. Meetings are easy to manage during conferencing and answering questions from participants. Those are my likes. **What do you dislike about Comcast Business VoiceEdge?** There are delays when participants are trying to join the conferencing most times. Drop calls happen many times during meetings. Those are some of my dislikes. The cost is too high for the service. Support representatives are not that helpful or knowledgeable with tech issues. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I use it for meetings and conferencing calls. The benefit is that along with the Comcast VIOP service, I get other services: hard-wired phone service, cable, and the internet. ## Comcast Business VoiceEdge Discussions - [What is Comcast Business VoiceEdge used for?](https://www.g2.com/discussions/what-is-comcast-business-voiceedge-used-for) - [How do I set up Comcast Business voicemail?](https://www.g2.com/discussions/how-do-i-set-up-comcast-business-voicemail) - [How do I transfer calls on my Comcast Business App?](https://www.g2.com/discussions/how-do-i-transfer-calls-on-my-comcast-business-app) - [How does Comcast business phone service work?](https://www.g2.com/discussions/how-does-comcast-business-phone-service-work) - [View Comcast Business VoiceEdge pricing details and edition comparison](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A59%3A49+-0500&secure%5Bsession_id%5D=cf2f84ea-531f-412f-a4ab-5bbd9c7b92e5&secure%5Btoken%5D=84cf55167c3ae276c366929802324578de0a325d776aafb199330c5c3d7306d3&format=llm_user) ## Comcast Business VoiceEdge Integrations - [AppFolio](https://www.g2.com/products/appfolio/reviews) ## Comcast Business VoiceEdge Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Comcast Business VoiceEdge Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)