Alisha T.
AT
Alisha T.
Small-Business (50 or fewer emp.)
"Best accounting solution for soloprenuers"
5/5
What do you like best about Collective?

They specifically focus on soloprenuers and S-Corps, so they understand my company and situation. Review collected by and hosted on G2.com.

What do you dislike about Collective?

The customer services was a bit rocky getting started, but I also started right at the beginning of the year when everyone is starting the get taxes ready. Review collected by and hosted on G2.com.

Sofia B.
SB
Sofia B.
SEO Specialist
Small-Business (50 or fewer emp.)
"Total peace of mind for my Taxes & Accounting tasks"
5/5
What do you like best about Collective?

I love that I get quick responses to my question, they seem to be constantly focused on improving, and I have complete peace of mind knowing that they are capably taking account and finance tasks off my hands as a busy small business owner. I also love their Community feature as it has already generated several leads for my business. Review collected by and hosted on G2.com.

What do you dislike about Collective?

I do wish personal tax filing was included in the total cost. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Done for you bookkeeping & taxes"
0.5/5
What do you like best about Collective?

Nothing. I have stopped my subscription. Review collected by and hosted on G2.com.

What do you dislike about Collective?

The company has serious growing pains. Their concept is good. Execution of the services is very spotty.

My 2024 taxes took until October 2024 to get filed. They dropped the ball many times. There was not a recovery from this failure. They made mistakes with my state taxes and did not want to own up to it. I never had an issue with taxes before I worked with them.

The services which they offer can be found at a lower cost, greater level of touch / responsiveness, and on your time horizon. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Frequent mistakes"
2.5/5
What do you like best about Collective?

They were great at quickly converting my single member llc to an s corp, setting up my payroll with Gusto and books on Xero (though I hate Xero). They also have a great reimbursement tool for monthly deductible expenses. Review collected by and hosted on G2.com.

What do you dislike about Collective?

Despite feedback given to Collective over nearly 3 years, I've experienced repeated mistakes in my bookkeeping, and in taxes they filed for me which they then had to amend. They charged me for another year after I gave them nearly 3 months notice and have not provided me with a full refund. Any questions take a lifetime to be answered and there is no strategic advisory provided, and why do literally over 100 people have access to my xero account??? Google reviews for collective.com and you'll find many unhappy folks like me. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great resource for small business owners"
5/5
What do you like best about Collective?

Their availability and hands-on support. I love that I can easily book a call with someone whenever I have a question, and they also host live FAQ events. The platform itself is user-friendly. Overall they really hold your hand through everything, which is what I was looking for. Review collected by and hosted on G2.com.

What do you dislike about Collective?

I’m still in the early stages of working with them and haven’t gone through a tax season yet, so I can’t speak to that experience. But so far, no major complaints. Review collected by and hosted on G2.com.

Sandra P.
SP
Sandra P.
Life Coach | Speaker | Entrepreneur
Small-Business (50 or fewer emp.)
"Friendly, responsive, straightforward"
5/5
What do you like best about Collective?

They are friendly, responsive, and help me understand things in a straightforward way. Review collected by and hosted on G2.com.

What do you dislike about Collective?

Nothing so far. I’ve been very pleased with my experience. Review collected by and hosted on G2.com.

Jacob M.
JM
Jacob M.
Front-End Specialist
Small-Business (50 or fewer emp.)
"Collective has taken the burden of business finances off my shoulders"
5/5
What do you like best about Collective?

They are always available when I have questions and I can trust them to handle the all the accounting tasks so I can focus on my work. Review collected by and hosted on G2.com.

What do you dislike about Collective?

Sometimes getting a response for more complex questions can take some time. Review collected by and hosted on G2.com.

Benjamin G.
BG
Benjamin G.
Digital Marketing & E-Commerce Consultant
Small-Business (50 or fewer emp.)
"Best way to upgrade your LLC to S-Corp"
5/5
What do you like best about Collective?

Super easy to manage tax season! Their team makes everything so easy to file jointly or separate — and with business taxes. Review collected by and hosted on G2.com.

What do you dislike about Collective?

Sometimes, the threads in emails can get bounced around to different people or teams. It’s a little bothersome. Review collected by and hosted on G2.com.

Mindy R.
MR
Mindy R.
Employee Benefits Specialist
Small-Business (50 or fewer emp.)
"You are not alone"
4/5
What do you like best about Collective?

Not feeling alone when I have questions that specifically pertain to my business Review collected by and hosted on G2.com.

What do you dislike about Collective?

There is still a lot of work I must do to audit the books and maintain the accounting. Additionally, I feel the onboarding did not set me up for the deadlines of that work. Review collected by and hosted on G2.com.

Brian R.
BR
Brian R.
Design Manager
Small-Business (50 or fewer emp.)
"Great Collaborative Accounting for the Busy Multi-Discplinary Millenial"
5/5
What do you like best about Collective?

The quick response times, a team of people helping with my questions and needs, the knowledge and experience, the guides, and the easy-to-use online payroll and reimbursements portal. Review collected by and hosted on G2.com.

What do you dislike about Collective?

The only small thing is that their partnership with Mercury Bank Account is limited, as that bank does not have ATMs or use Zelle. But this is not Collective's fault and maybe in the future they can partner with a bigger bank like Wells Fargo or Chase or Bank of America. Review collected by and hosted on G2.com.