JS
Jayram S.
Growth Manager
Small-Business (50 or fewer emp.)
"Fantastic trading platform to make your trading experience secure and simplified"
4.5/5
What do you like best about Coinbase Exchange?

All versions are straightforward to use, whether it is a web version or mobile application. It keeps updating itself with the newly launched cryptocurrencies, and the number is growing each coming day. Here we can also earn through our portfolio balances by getting interest over it, or we can get some newly launched currency by Coinbase earn. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

For withdrawals and deposits, they charge high transaction fees in both cases. Sometimes when we face any security breach, their customer service is unresponsive and provides resolution in a very long span. Review collected by and hosted on G2.com.

GH
Gary H.
Owner
Small-Business (50 or fewer emp.)
"Terrible experience"
0/5
What do you like best about Coinbase Exchange?

There was absolutely nothing they did I could respond to as "like best" Terrible customer service or any kind of reasonable explanation. It was a terrible experience Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

Everything. Every aspect of this investment turned out to be terrible. Had $8600 one day and $0 the next with no reasonable explanation. Almost every customer service reply was a "standard email" that had nothing to do with my account. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Great UI. Could do more with notifications"
4/5
What do you like best about Coinbase Exchange?

2 things.

The UI is great. Easy to use. The charts are easy to change and compare.

I also like the speed of transactions. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

I would like to see better notifications. The ability to be notified when an asset hits a certain price would be one example. Review collected by and hosted on G2.com.

Soham K.
SK
Soham K.
Assistant Manager Human Resources
Small-Business (50 or fewer emp.)
"Simple And clean UI"
4/5
What do you like best about Coinbase Exchange?

Many options of crypto currencies to choose from.

Use and simple to use.

Easy exchange for beginners to understand.

Earn free crypto by completing the modules. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

Difficult to understand the fee structure.

The fee structure is quite expensive too.

Below average customer service. Review collected by and hosted on G2.com.

RS
Rashi S.
HR Manager
Small-Business (50 or fewer emp.)
"Manage, Purchase and Sell Your Cryptocurrencies Securely"
4.5/5
What do you like best about Coinbase Exchange?

It is a mind-blowing tool that I have ever used for crypto. It lets me convert it into the dust from one crypto to another within seconds. Also, sending the crypto from one wallet to another wallet address is very secure and easy. Apart from that, they charge a minimal fee during the withdrawal of the crypto amount. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

It does not allow many payment options for depositing the amount to purchase the crypto. I cannot use UPI and credit or debit cards for purchases which is very annoying. Also, their support service is very unresponsive and gives replies in a very long span. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great platform to track your Crypto investments"
4/5
What do you like best about Coinbase Exchange?

Coinbase is very easy to use and lets you track your crypto investments. The top movers feature is amazing to have a visibility on the most volatile cryptos. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

Compared to the other crypto exchange, Coinbase has very high fees. Besides that, great platform! Review collected by and hosted on G2.com.

Justin H.
JH
Justin H.
N/A
"Your crypto will be held hostage if you don't pay their extortion"
0/5
What do you like best about Coinbase Exchange?

Ease of use, wide range of coins, perceived security Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

There is a serious glitch in the mobile application and Coinbase has refused to admit to the issue. If a transaction does not go through, you will be presented with an error screen with the option to "Try Again". If you hit this button, nothing appears to happen. Minutes later you will be notified that every one of the transactions actually did go through. I've had this occur several times and have discussed the same with others. I opened a support ticket to have the fees (only) reversed, and Coinbase refused. Escalation has gone nowhere with their support teams. I now have five different tickets that I have not received any response to. I even called in and spent nearly an hour and a half on the phone being transferred to three separate departments and not one representative would assist. Finally, after two months of waiting, I filed a chargeback with my bank providing all supporting documentation and they sided in my favor. Low and behold I receive an email from Coinbase that they are going to sell my crypto within 5 days to pay for the deficit! Not even an option to appeal this, they hold your ENTIRE ACCOUNT hostage and you can't buy or sell until their EXTORTION is paid. I refuse to do business with a company who can't admit fault, provide zero customer support, and threaten customers. Review collected by and hosted on G2.com.

Matthew W.
MW
Matthew W.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Coinbase Is Great!"
5/5
What do you like best about Coinbase Exchange?

Coinbase is a great place to invest in cryptocurrency, they have courses you can take, and as you complete the courses, they reward you with free crypto. They want to help you learn about crypto. It's the only place I go for my crypto. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

I want to learn how to take cryptocurrency for my business, but the Coinbase support department is the worst. They never respond, and it takes forever to find the support page. They went out of their way to hide it very well. Review collected by and hosted on G2.com.

Thomas T.
TT
Thomas T.
Administrative Assistant
Small-Business (50 or fewer emp.)
"Cyrpto future is found here."
4.5/5
What do you like best about Coinbase Exchange?

I enjoy its software and ease of use. They also have good customer service. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

I dislike the separation between the coinbase app and coinbase pro. They dont seem to communicate well and its a hassle to move money back and forth. They could also have better info indicators for trading. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"App UI is Accessible"
4.5/5
What do you like best about Coinbase Exchange?

It was a very easy process to purchase cryptocurrency. I am a novice when it comes to this, so was nice to not have to jump through hoops. Review collected by and hosted on G2.com.

What do you dislike about Coinbase Exchange?

The holding period to extract the funds to the Coinbase wallet was a lot longer than I expected... Review collected by and hosted on G2.com.