CogVoice™ Call Screener is an AI-driven call management solution developed by Norwood Systems, designed to empower and protect mobile operator subscribers. By leveraging advanced natural language processing technology, it revolutionizes the call screening experience, ensuring seamless and intent-driven dialogues for effortless communication.
Key Features and Functionality:
- AI-Powered Call Screening: Utilizes artificial intelligence to swiftly identify and screen spam and potentially fraudulent calls, offering real-time protection to subscribers.
- Real-Time Call Monitoring: Allows subscribers to view conversations on their devices and join calls instantly, providing enhanced control over their communication experience.
- In-Call Security Layer: Delivers secure communication through an innovative in-call security layer, filtering out scams and spam to maintain network integrity.
- Spam Call Management: Empowers users to mute and auto-redirect calls from identified spammers or scammers to an in-app Spam folder, effectively eliminating unwanted calls.
Primary Value and User Solutions:
CogVoice™ Call Screener addresses the growing concern of spam and scam calls by providing mobile operators with a robust tool to safeguard their subscribers. By integrating this solution, operators can enhance customer satisfaction through secure and controlled communication experiences. Additionally, the platform offers opportunities for revenue monetization by improving subscriber acquisition and retention, thereby differentiating the operator's voice services in a competitive market.