Juston S.
JS
Juston S.
Campus Pastor / Executive Director
Small-Business (50 or fewer emp.)
"Easy to Use"
4/5
What do you like best about CocoFax?

It is so simple, and it integrates with Microsoft Word. I can type my fax and share it right from one program. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I have been getting spam fax, but I don't think that is CocoFax's issue. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Juston,

Thanks for the positive review. We value all customer feedback and we're happy that you enjoyed the Integration feature. And we suggest you set spam faxes as blacklists to block them. Feel free to let us know if you have any questions.

ZT
Zoe T.
Assitant
Small-Business (50 or fewer emp.)
"Get help a lot from Cocofax,great!"
5/5
What do you like best about CocoFax?

Cocofax is a valuable software that can benefit me in my work. Furthermore, its customer service is so excellent and helpful.

I can use it on my mac and cellphone,very easy. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I dislike nothing, and it's so good. I like it Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Zoe,

We appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it.

Davina G.
DG
Davina G.
O
Small-Business (50 or fewer emp.)
"Operations Manager"
4/5
What do you like best about CocoFax?

I live the cloud based function to send faxes since fax machines are outdated. It also feejs secure. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

When you buy credits to send large faxes, you don't know how many to buy Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Davina,

Thank you so much for the feedback. We have updated the credits feature and you can now directly see how many pages you can get, which enables you to buy credits according to your need. You can check more details in your Dashboard→Billing→Credits. If you have any questions or concerns, don’t hesitate to let us know.

Jemar W.
JW
Jemar W.
G
Mid-Market (51-1000 emp.)
"Great feature!"
5/5
What do you like best about CocoFax?

CocoFax was easy to use and I get a confirmation. I was very pleased. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I haven't experienced a downside just yet - hope I don't! Review collected by and hosted on G2.com.

Jose F.
JF
Jose F.
Technology Intern
Small-Business (50 or fewer emp.)
"Reliable & Useful"
5/5
What do you like best about CocoFax?

I can send faxes from my phone/computer to anyone without needing to have a physical fax machine Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

It doesn't let you know if the scanned documents you're trying to send are formatted/sized weirdly. For example, i sent a fax a couple of times and the recepient told me that the fax that they received was printed on regular letter paper but it seemed like it needed a bigger size of paper. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Jose,

Your review is very concerning to us. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please contact us at [support@cocofax.com] when convenient so that we can better assist you.

BC
Benson C.
Project consultant
Mid-Market (51-1000 emp.)
"Paperless fax solution"
5/5
What do you like best about CocoFax?

All faxes go electronically, and it's convenient to handle inbound and outbound faxes. I can fax multiple numbers at the same time saving my time walking around the fax machine and collecting piles of documents. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I honestly cannot think of any dislike about cocofax, it makes my job easier. Review collected by and hosted on G2.com.

Kelly S.
KS
Kelly S.
Nutrition and Technical Services Manager
Small-Business (50 or fewer emp.)
"Excellent Way to Fax"
4.5/5
What do you like best about CocoFax?

This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexability on ways to save and move documents. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I have'nt really found anything I dislike. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Kelly,

Thanks very much for your balanced and fair review. I'm glad you felt CcooFax was well done. It's something we've worked hard on and we're pleased our efforts resonated with you.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Mid-Market (51-1000 emp.)
"Great Service/Product"
5/5
What do you like best about CocoFax?

Ease of use, the site interface was simple to navigate and I was able to send a fax without any confusion. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

No, nothing, the product did what I needed to without drama. Review collected by and hosted on G2.com.

JL
Joanna L.
Doctor assistant
Small-Business (50 or fewer emp.)
"Fax Machines Are No Longer Needed"
4.5/5
What do you like best about CocoFax?

CocoFax is easy to use, fully functional and meets our needs, and its system is very intuitive. Our users can easily browse the fax system, and most importantly, the customer support is very timely and professional. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

It is a pity that this software is not available on iOS. It would be great if it could be available on iOS. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Joanna,

Thanks so much for sharing your experience with us. The iOS version will be released soon and we will keep you posted.

We're glad you feel we're on the right track!

Ray P.
RP
Ray P.
MDM Support Coordinator
Small-Business (50 or fewer emp.)
"Review"
4/5
What do you like best about CocoFax?

You can install an app to your MacBook and you can also use on MacOS. Lots of other products but only for windows. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

There's no confirmation sent after you fax. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Ray,

Thanks so much for your thoughtful review. Normally you will receive a confirmation email after the fax has been sent successfully. Please email us at support@cocofax.com with more information so that we can make things right for you.