Cheryl S.
CS
Cheryl S.
Manager
Small-Business (50 or fewer emp.)
"Quick Set up - Easy to use"
4.5/5
What do you like best about CocoFax?

CocoFax came up as highly recommended when I searched for quick efax options. I was able to quickly set up an account and get my fax sent in minutes. The application confirmed within seconds that the fax was successful and let me know what was happening with my fax transmission during the entire process. The receiver validated that they had received the documents timely with high-quality results. I will definitely be using this service again in the future for clients who require fax for record purposes. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

CocoFax worked perfectly, so I have nothing negative to report. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Cheryl,

We are thrilled to have you as part of the CocoFax family! Thank you for sharing your kind words with us. It means the world to us and to our entire team.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Easiest way to send a fax without a Fax Machine"
5/5
What do you like best about CocoFax?

CocoFax is so easy to use and very fast. I can scan a file and fax it to the recipient in less than 3 minutes. It is also so easy to use that I have taught all my coworkers how to do it. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

There is no downside to using CocoFax, the only thing I could think of would be that it might be easier to use CocoFax than sending an email with an attachment, but not everyone can receive faxes. Review collected by and hosted on G2.com.

Haley V.
HV
Haley V.
student
Small-Business (50 or fewer emp.)
"efax is my fav"
5/5
What do you like best about CocoFax?

that i have free easy faxing options.I havnt gotten to actually try it out yet past signing up but am ready to try it out right after this survey but so far so good Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

nothing its all great.I like the whole system and havnt found anything to dislike yet Review collected by and hosted on G2.com.

Jake K.
JK
Jake K.
N/A
Small-Business (50 or fewer emp.)
"Easy to sign up and easy to send"
5/5
What do you like best about CocoFax?

Sign up took very little time, and sending the fax was as easy as finding the JPEG or PDF(s) I needed, enter the phone number, and hit send. Great app! I would recommend to a friend. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

The product is outstanding. I don't think I will ever sign up for premium because my fax needs are low, but it's nice to have that service available, too. Thanks. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"EASY AND EFFICIENT"
5/5
What do you like best about CocoFax?

It is very convenient. It has an easy layout, and I do not have to travel outside to use a stationary fax machine, nor do I have to have a fax line. I can send a fax from anywhere, and my fax number will show up as sender. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

So far, I haven't encountered any problems that might create a dislike. Review collected by and hosted on G2.com.

Muhammad U.
MU
Muhammad U.
Sales And Marketing Specialist
Small-Business (50 or fewer emp.)
"Easy to use and beautiful layout"
5/5
What do you like best about CocoFax?

10 free pages I like the most as it allowed me to use the service for free. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

The only thing is that it dropped the fax pages more than 10 in the free version, it should be at least 20 pages free. Review collected by and hosted on G2.com.

Jay F.
JF
Jay F.
Sales Specialist , grower apprentice
Small-Business (50 or fewer emp.)
"great and easy . best fax out there"
5/5
What do you like best about CocoFax?

ease of use allows upload of any type of files Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

nothing this is the best and easiest to use fax ever Review collected by and hosted on G2.com.

Yareli R.
YR
Yareli R.
Administration
Mid-Market (51-1000 emp.)
"Fast and efficient"
5/5
What do you like best about CocoFax?

I've signed up for other faxing companies with my company in the past, but this by far is my favorite. They make it easy to sign up and send a fax within the first couple minutes. They let you pick your fax number as well! Would recommend to anyone who's looking for a simple service. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

The no trial option. Other companies had trials to test out the water. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Yareli,

Thanks so much for sharing your experience with us. Yes, we do support a free trial. We'd like to suggest you register a free account to try 10 pages for free. Here is the link for your reference: https://cocofax.com/sign-up.html. If there's anything else we can do to help, please let us know.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Overall Coco fax does it's job (sending faxes) without issues, but is slow"
3/5
What do you like best about CocoFax?

Easy to set up an account, cheap, has a good address book set up so I can just send my faxes out. Will, when available from the receiving party, have a return receipt of fax accepted. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

At times, Coco Fax is very slow. It doesn't let me know a fax is in the process of being sent, and I have more than once duplicated sending a fax because I didn't know the original fax was still being (or attempting to be) sent. This duplication has nearly depleted my allowed faxed pages that month, in addition to being annoying on the receiving end (getting 2 copies of the same fax). There needs to be an indication that a fax is still being sent, even if it is quite a while (over 10 minutes in one case). Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi there,

Thank you for your feedback and for bringing this to our attention. I understand how disappointing it can be to send duplicate faxes. Typically, the fax will locate in the Outbox when a fax is still being sent and you can also check the sending status. Anyway, I will pass it on to our product development team to see if they could implement any changes based on your case. I’ll be sure to keep you updated.

Jing B.
JB
Jing B.
Sr. Programmer Analyst/Distributed Development
Small-Business (50 or fewer emp.)
"Cover page, cocofax wants me to review them"
2.5/5
What do you like best about CocoFax?

With Cocofax I can send fax from computer Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

not clear to user cover page is default unless you select "No Cover" on the cover page setting page. It should be clear to user that the cover page is included by default. Unless you select "No cover" on the cover page settings web page Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Jing,

Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations and consider your suggestion to be very insightful. I have already passed it on to our product development team to see if they could add a reminder for the cover page feature in the upcoming releases. I’ll be sure to keep you updated.