Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Easy to use replacement for a traditional fax machine"
4/5
What do you like best about CocoFax?

Cocofax literally allows me to send faxes from my phone without needing a printer or fax machine, which our house lacked during the covid pandemic. The ease of using a digital tool to send faxes is unparalleled. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

The user interface could be improved. The overall organization of the site is great, but for many who have never used such a service, it could be helpful to include more pointers and tips about cocofax functionality. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi,

We are thrilled to have you as part of the CocoFax family! Thank you for sharing your kind words with us. For the user interface, could you please help us improve by providing more details? If you’d like to discuss how we could've made your experience better, please feel free to email us at support@cocofax.com.

Ime L.
IL
Ime L.
Staff Attorney, ELDF
Small-Business (50 or fewer emp.)
"Did not send my fax"
1.5/5
What do you like best about CocoFax?

It was easy to install the app and to upload documents to send. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I thought the transaction was complete because I received confirmation. However, the recipient never got my fax. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Ime,

We’re sorry to hear that our service didn't meet your expectation and hope you will accept our sincerest apologies. We would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you can contact us at support@cocofax.com or directly chat with us on the website to discuss the situation.

Kelly H.
KH
Kelly H.
Owner
Small-Business (50 or fewer emp.)
"Excellent faxing solution"
5/5
What do you like best about CocoFax?

Seamless integration with email; no missed faxes Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

So far, I haven't encountered anything that I do no like. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Kelly,

Thank you for sharing your kind words with us. It means the world to us and to our entire team. We look forward to serving you again soon!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Reliable FAX"
5/5
What do you like best about CocoFax?

Easy to use, very quick and response of customer service is good Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Still, package rates are quite high for any individual Review collected by and hosted on G2.com.

HB
Harriet B.
sales
Enterprise (> 1000 emp.)
"Cocofax is of ease to fax!"
5/5
What do you like best about CocoFax?

It's so easy to send a fax to others without a device.It just requires my phone to do that and brings great conveniences to my work. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Currently, nothing makes me dissatisfied with it. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Harriet,

Thank you for taking the time to share your experience with us. We're grateful for customers like you.

Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Easy fax to email"
4.5/5
What do you like best about CocoFax?

CocoFax is easy to use and keeps documents organized for easy retrieval. We needed something quickly and CocoFax is very quick to setup. We would definitely recommend this software. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Being a senior, we would like it if CocoFax had a special price for seniors. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi there,

We're happy you had a fantastic time with us! I’ve tried to negotiate with our Billing Department for more benefits on your side. Luckily we still have some coupon codes left, please kindly contact us at support@cocofax.com to get more details.

Verified User in Food Production
AF
Verified User in Food Production
Small-Business (50 or fewer emp.)
"Just what I was looking for."
4/5
What do you like best about CocoFax?

The ease of use, The price is affordable for my new small business. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Takes a little getting used to the format of use. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi there,

Thank you so much for sharing your experience with us. Regarding the format issue, could you please help us improve by providing more details? If you’d like to discuss how we could’ve made your experience better, please feel free to email us at support@cocofax.com.

Verified User in Civic & Social Organization
UC
Verified User in Civic & Social Organization
Small-Business (50 or fewer emp.)
"The most reliable online fax service"
5/5
What do you like best about CocoFax?

The clarity of the files and the speed of delivery Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Honestly, there's nothing to dislike about cocofax Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi there,

Thank you for taking the time to give your feedback. We really appreciate it.

SH
Skyler H.
Sales
Mid-Market (51-1000 emp.)
"Technical support is helpful"
5/5
What do you like best about CocoFax?

Its technical support always responds fast when needed! Help me a lot when uploading the fax file. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Still implementing it, so nothing dislike so far. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi Skyler,

We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Outstanding SaaS for Faxing"
4.5/5
What do you like best about CocoFax?

I emailed customer service regarding a template not printing correctly. Not only did they contact me the next day, but it was fixed. Faxes are timely and secure. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I believe with such little overhead in faxing these days; the prices could be better. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
Edit edit

Hi there,

We’re so happy that you are pleased with our service. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. Luckily we still have some coupon codes left, please contact us at support@cocofax.com for more details.