---
title: Coax Reviews
meta_title: 'Coax Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Coax works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Coax Reviews
**Vendor:** Coax  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Coax
Coax is a business inbox that consolidates everything from texts to social media, helping simplify customer service and grow small businesses with reviews so they can make more money. It's where businesses can go to bring all their communication under one roof. With one login, you can reply to customers in a simple chat thread that tracks the conversation no matter where it started. With a live chat widget on your website, Coax can help you capture new leads on your website. The chat stays live because your customers reply via SMS as easily as talking to friends or family.




## Coax Reviews
  ### 1. Centralising communications means i don't miss a sale

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 10, 2023

**What do you like best about Coax?**

Bringing my social media, email, calls, web forms, live chat and SMS into the one place means I can see a full history for all my customers!

**What do you dislike about Coax?**

I wish it has Whatsapp, but i hear it's not far away!

**What problems is Coax solving and how is that benefiting you?**

By centralising all of my communication, i don't miss any enquiries, allowing me to provide better customer service and make more sales.



- [View Coax pricing details and edition comparison](https://www.g2.com/products/coax/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A02%3A46+-0500&secure%5Bsession_id%5D=bf1f38a6-1d1f-4372-a367-5f81b9accd31&secure%5Btoken%5D=83341fb922c118422dddac9192a6eee6bdc927bcd89c0493ec606005c751de26&format=llm_user)

## Coax Features
**Channels**
- Multi-Channel Coverage
- Open Listening

**Design**
- Create Content
- Personalization
- Inbound Identification
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Generative AI**
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

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