--- title: Coastal Reviews meta_title: 'Coastal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Coastal works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 184 scale: '5' date_modified: '2026-08-10' parent_category: name: Solution Consulting url: https://www.g2.com/categories/solution-consulting --- # Coastal Reviews **Vendor:** Coastal **Category:** [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting) **Average Rating:** 5.0/5.0 **Total Reviews:** 184 ## About Coastal Coastal makes you successful using Salesforce, Snowflake, and AI—all backed by a #1 customer ranking. With 1,700+ clients across industries and more than 3,000 certifications, we help organizations do more with their technology and data to power real business results. By combining a modern data foundation with the world’s #1 CRM, we create one system where clean, governed data powers real-time workflows, intelligent automation, and measurable business impact. Making that possible takes the right team and the right tools. Coastal’s leaders—former Salesforce executives, enterprise IT veterans, and industry experts—work alongside our certified specialists to deliver work that matters, using automation-first frameworks for faster results with less risk. That’s how we simplify the complex and bring the clarity, speed, and value you need to reach your goals with confidence. From strategy and implementation to managed services, we’re the consultancy you’ll love working with. Why Coastal? ✔️ 5/5 Stars on Salesforce AppExchange with over 500 reviews ✔️ 4x Leader in ISG Provider Lens™️ ✔️ Experts in AI, Data Cloud, multi-cloud Salesforce solutions, Snowflake www.coastal.us ## Coastal Pros & Cons **What users like:** - Users find the **responsiveness and support** from the Coastal team invaluable, facilitating smooth collaboration and communication. (6 reviews) - Users value the **quick support responsiveness** of Coastal, appreciating their proactive approach to resolving issues efficiently. (6 reviews) - Users value the **effective communication** from Coastal, appreciating prompt responses and clear updates throughout the process. (5 reviews) - Users value Coastal's **expertise** in Salesforce and appreciate their responsive, collaborative, and flexible approach throughout the project. (5 reviews) - Users value the **effective problem-solving** skills of Coastal, appreciating their quick support and adaptability in challenges. (5 reviews) - Problem-Solving (5 reviews) - Users value the **staff supportiveness** of Coastal, noting their professionalism and willingness to assist effectively. (5 reviews) - Team Quality (5 reviews) - Users value the **knowledgeable and responsive support** from Coastal, enhancing their CRM experience and collaboration. (4 reviews) - Users commend the **quick response time** of Coastal Cloud, ensuring efficient follow-up and timely solutions. (4 reviews) **What users dislike:** - Users feel the product is **expensive** , suggesting improvements to the value-to-cost ratio and pricing for loyalty. (4 reviews) - Users feel that Coastal's **expensive pricing** diminishes the overall value and hampers project completion efficiency. (4 reviews) - Users express concern over **poor customer support** , experiencing challenges that complicate their interactions with Coastal. (1 reviews) ## Coastal Reviews ### 1. Walking on a cloud with Coastal Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Coastal?** The most helpful aspect about Coastal is the reliable assistance to solve problems - even issues that went beyond our main contact's knowledge. If she was not familiar with a particular product she would pull in her Coastal colleagues to assist on the solution. **What do you dislike about Coastal?** I think the cost for 8 hours of consult was a lot and b/c we only had 8 hours each week to work w the consultant, it took a long time to finish projects. **Recommendations to others considering Coastal:** I think this group is very easy to work with and reliable source of SF solutioning. **What problems is Coastal solving and how is that benefiting you?** Coastal provided managed services immeadiately after we went live and transitioned from our implementation vendor for SF NPSP. Our rep helped us set up our acknowledgement processes, introduced third party tools to make reporting easier and assisted with cleaning our data by creating a process to remove duplicate records. ### 2. Coastal Partnership **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Coastal?** They distinguish themselves through their ability to rapidly scale operations with top-tier resources. Their agility in mobilizing high-quality teams to meet demand is truly impressive. **What do you dislike about Coastal?** We believe there is room to improve the value-to-cost ratio. We encourage a pricing approach that rewards loyalty and accounts for our historical investment in this relationship. **What problems is Coastal solving and how is that benefiting you?** Coastal has been a pivotal partner in our ongoing digital transformation journey. Their strategic guidance and technical expertise have allowed us to modernize our legacy systems, streamline complex workflows, and ultimately foster a more agile, data-driven organizational culture. ### 3. Lightning Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Coastal?** We discussed the scope of the project quite extensively and they were able to customize to our needs. We first started with smaller projects and as we got more comfortable, expanded to larger things. We primarily worked with the same team members who understood our org very well. Their solutions were heavy on out of box features so that we could manage in house in the future, which was something improtant to us. **What do you dislike about Coastal?** The nature of U.S. based resources equates to higher cost than off shore resources. **What problems is Coastal solving and how is that benefiting you?** Our company started using Salesforce in 2012 and had stayed in Classic for over a decade. It took us several years to get our employees on board to use Salesforce Classic so while we knew we needed to upgrade to Lightning, we were hesitant to do so. But many of the features we want to use are only available in Lightning and we finally decided to rip the bandaid off. Coastal was instrumental in this project as we did not have an internal IT project manager who can push this project to completion and we needed to heavily rely on their help. ### 4. Excellent partner and expert in the accounting software implementation space **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Coastal?** I value most their expertise; they could provide valuable recommendations both on the accounting side of our project and on the system side of the project. I also deeply appreciated their partnership approach to the process, leading us via many questions and clearly articulating requirements based on our answers. They were flexible with our budget, giving options along the way. **What do you dislike about Coastal?** Because of their thoroughness, responsiveness, and expertise, the total cost of the project ended up higher than we desired. It was money well spent though! **Recommendations to others considering Coastal:** Ask them for examples of solving the kinds of problems you are facing to ensure they can bring the same level of expertise to your project as they did for ours. **What problems is Coastal solving and how is that benefiting you?** Coastal Cloud provided project management, customization, and implementation services for our launch of the Accounting Seed package on Salesforce. They asked the right questions, captured and documented our requirements, developed a scope of work to meet those requirements, built everything requested, provided the best User Acceptance Testing process I've ever seen, and supported us through and after go-live. It was incredibly beneficial expertise, leadership, and quality work. ## Coastal Discussions - [What is Coastal Cloud used for?](https://www.g2.com/discussions/what-is-coastal-cloud-used-for) - 1 comment - [View Coastal pricing details and edition comparison](https://www.g2.com/products/coastal/reviews?filters%5Bsentiment_snippet%5D=1442777&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A39%3A58+-0500&secure%5Bsession_id%5D=7233c8f8-0a5f-43b1-b168-c15233f9af5e&secure%5Btoken%5D=885f2bb41a8be3db30b8da45c4f729134446296bfef79914f7d0f4dcd4268eb4&format=llm_user) ## Coastal Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Coastal Alternatives - [Magna5](https://www.g2.com/products/magna5/reviews) - 4.6/5.0 (66 reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (367 reviews) - [ATG Consulting, a Cognizant Company](https://www.g2.com/products/atg-consulting-a-cognizant-company/reviews) - 4.6/5.0 (27 reviews)