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Angela S.

11/19/2025

"Communication Gaps Undermine Service Value"

0.5/5

What do you like best about CoAd Quantum?

Na Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

I am frustrated by CoAdvantage's lack of communication, which leads to long response times and delays in crucial processes like employee termination. Additionally, there are failures in providing promised onboarding services, resulting in duplicate efforts. The lack of effective HR, payroll services, and employee onboarding support are significant drawbacks. I am dissatisfied with the overall service and would make improvement changes across every aspect. The only reason I continue with them is due to the time-consuming nature of transitioning payroll companies. Review collected by and hosted on G2.com.

Response from Angela Rieszer of CoAd Quantum

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Thank you for the feedback. We’re sorry to hear about the communication delays and onboarding issues you’ve experienced. This isn’t the level of service we aim to deliver. Our team is reviewing your concerns and will be reaching out directly to ensure everything is addressed. We appreciate that you shared your experience with us; your feedback helps us continuously improve.

TE

Todd E.

Small-Business (50 or fewer emp.)

11/14/2025

"Comprehensive Benefits, But Outdated Payroll System and High Costs"

3.5/5

What do you like best about CoAd Quantum?

Payroll is fine, benefits are all encompassing, being part of a PEO Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

Payroll/timekeeping system is outdated, timing on payroll requires early submission, second approval after it has been submitted, feels very manual. Website/portal needs updated, cost to process is way higher than our other providers. Review collected by and hosted on G2.com.

Recommendations to others considering CoAd Quantum:

Bare bones website/portal (came from Gusto), re-approval process after payroll has been submitted is a bit of a hassle, making contact with a human is a bit of a black hole. Review collected by and hosted on G2.com.

What problems is CoAd Quantum solving and how is that benefiting you?

Payroll, managing benefits Review collected by and hosted on G2.com.

Response from Zack Griffin of CoAd Quantum

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Todd, thank you for your review, we appreciate the time you spent to write this review and are happy to hear that you are satisfied with our comprehensive benefits. We are consistently working to improve, and we appreciate the feedback from our customers to help in this process. Thank you for being a CoAdvantage customer.

GD

Gail d.

Small-Business (50 or fewer emp.)

11/13/2025

"Effortless to use with outstanding professional support"

5/5

What do you like best about CoAd Quantum?

Ease of use with the software program and the professionals that work behind the scenes. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

We have had a few changes with the payroll professionals a little more frequent than in the past. This causes us to do a little extra work. But I understand people are being promoted. Review collected by and hosted on G2.com.

Response from Angela Rieszer of CoAd Quantum

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Thank you so much for your review, Gail! We’re so glad to hear that our team and software are making things easier for you. We truly appreciate your trust and being a CoAdvantage customer.

S

Stuart Motorsports & Sheds .

Small-Business (50 or fewer emp.)

11/20/2025

"Worry free!"

5/5

What do you like best about CoAd Quantum?

Ease of process, handles all payroll related nightmares Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

I get locked out of log in often if I skip paying myself for a few weeks Review collected by and hosted on G2.com.

Response from Zack Griffin of CoAd Quantum

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Stuart, thank you for your feedback! We are happy to hear that CoAdvantage has been able to solve all of your "payroll nightmares". Thank you for being a CoAdvantage customer.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/17/2025

"Personalized Support Makes All the Difference"

4.5/5

What do you like best about CoAd Quantum?

The direct contact with our rep and not needing to call an automated system. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

At one point there was a lot of staff turnover and our rep was changing quite a bit. However, the team lead was always available to step in and clear things up, so that helped quite a bit during those times. Review collected by and hosted on G2.com.

Recommendations to others considering CoAd Quantum:

We keep our payroll very simple and all employees are salaried so there haven't been many issues at all. Having a direct point of contact for any issues is the most important and making sure they have a "can do" attitude without a lot of red tape and administrative nonsense. Review collected by and hosted on G2.com.

What problems is CoAd Quantum solving and how is that benefiting you?

Taking care of week to week salaried payroll. Review collected by and hosted on G2.com.

Response from Zack Griffin of CoAd Quantum

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Thank you very much for your review and for acknowledging our "Personalized Support". We strive to make sure every customer has a positive experience such as yours. Thank you for your insights and for being a CoAdvantage customer.

BP

Beverly P.

Mid-Market (51-1000 emp.)

11/25/2025

"Outstanding Customer Service and Valuable Employee Benefits"

4/5

What do you like best about CoAd Quantum?

The customer service team is responsive to both administrators and staff, and there are employee benefits available. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

The only drawback I've noticed so far is the lack of communication before terminating employees who haven't logged any hours. Review collected by and hosted on G2.com.

Recommendations to others considering CoAd Quantum:

Maintain an ongoing relationship with your representatives, as they are extremely helpful. Building this connection can make your experience much smoother. Review collected by and hosted on G2.com.

What problems is CoAd Quantum solving and how is that benefiting you?

The platform offers useful employee reporting features and provides helpful assistance for employees. Review collected by and hosted on G2.com.

Response from Angela Rieszer of CoAd Quantum

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Thank you for sharing your feedback with us. We’re pleased to know that our services are supporting your team effectively. We appreciate your input on communication and will continue working to improve the experience for our clients. Thank you for being a CoAdvantage customer.

AC

Verified User in Chemicals

Mid-Market (51-1000 emp.)

4/22/2026

"Extremely User-Friendly Hiring Process"

5/5

What do you like best about CoAd Quantum?

The hiring process, everything is extremely user friendly. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

We aren’t sent employees’ yearly W-2s, so we can’t download them and provide them to employees when needed. Review collected by and hosted on G2.com.

Response from Angela Rieszer of CoAd Quantum

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Thank you for taking the time to leave a review. It is great to hear the hiring process has been user-friendly and that ACA reporting and HR training have been helpful, and we appreciate you sharing your experience with W-2 access.

AC

Verified User in Consulting

Small-Business (50 or fewer emp.)

11/25/2025

"COA Recomendation"

5/5

What do you like best about CoAd Quantum?

I appreciate the wide range of useful tools available for managing employees, as well as how simple it is to get in touch with them whenever needed. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

I don't really have any dislikes, but I do find that frequent software upgrades can sometimes disrupt my workflow more than I'd like. Review collected by and hosted on G2.com.

Recommendations to others considering CoAd Quantum:

COA has been handling our payroll processing for over 10 years now. I would definitely recommend their services. Review collected by and hosted on G2.com.

What problems is CoAd Quantum solving and how is that benefiting you?

COA handles various payroll matters for us, such as taxes, deductions, direct deposits, and audit reports, along with many other tasks that our current software is unable to manage. They also provide valuable assistance with Human Resources consulting. Review collected by and hosted on G2.com.

Response from Angela Rieszer of CoAd Quantum

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Thank you for sharing your experience! We’re happy to hear our tools and support have been useful for your payroll and HR needs. We appreciate your feedback as we strive to continually improve the experience for our clients.

OD

Verified User in Design

Mid-Market (51-1000 emp.)

11/12/2025

"CoAdvantage is a great partner!"

4/5

What do you like best about CoAd Quantum?

I truly enjoy working with Lisa Roberts, Misty Condello and Madison Maldonado. They are very knowledgeable and helpful and very responsive when I need their assistance and support. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

The technology is lacking. I have shared these concerns with Lisa Roberts. Having used Workday, Avature, and Oracle HR products, I feel CoAdvantage's technology is not as advanced and is a bit cumbersome to use. CoAdvantage needs to continue to work to improve their technology for their clients. Review collected by and hosted on G2.com.

Recommendations to others considering CoAd Quantum:

As long as technology is not their motivating factor for seeking a PEO, CoAdvantage would be a great company with whom to partner. Review collected by and hosted on G2.com.

What problems is CoAd Quantum solving and how is that benefiting you?

CoAdvantage is a big help with our Workman's Comp, Payroll and Benefits Review collected by and hosted on G2.com.

Response from Angela Rieszer of CoAd Quantum

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Thank you for the review! We’re happy to hear that our team has been responsive and supportive. We appreciate your feedback and are glad CoAdvantage continues to provide value for your payroll, Workers’ Comp, and benefits needs. Thank you for being a customer!

DH

Daniela H.

Small-Business (50 or fewer emp.)

12/2/2025

"Reliable and Top-Tier Benefits Provider"

5/5

What do you like best about CoAd Quantum?

CoAdvantage is reliable, offer excellent benefits and is in top of its game. Review collected by and hosted on G2.com.

What do you dislike about CoAd Quantum?

I don't really dislike anything about CoAdvantage. Review collected by and hosted on G2.com.

Recommendations to others considering CoAd Quantum:

I would recommend CoAdvantage because they are reliable, easy to use, quick to respond and offer excellent benefits. Review collected by and hosted on G2.com.

What problems is CoAd Quantum solving and how is that benefiting you?

When i have need to adjust information on my payrolls, i have been able to do it quit and easy. Review collected by and hosted on G2.com.

Response from Zack Griffin of CoAd Quantum

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Thank you for your review, Daniela. We are glad to hear that CoAdvantage has been a "Reliable and top-tier benefits provider" for you and your team. Thank you for being a loyal CoAdvantage customer!