I like how the data flows across everything—from financials to job costing to billings—and how that improves an end user’s ability to work efficiently. Although we do have some hiccups with the product overall, our Account Manager is great at getting us support whenever we need it.
I understand that one product can’t support every business, but it would be helpful if there were more ways for a business to customize certain needs without additional cost. The new AI/Intel has also made it easier to surf through endless data, and the agents are responding super fast, which improves our day-to-day issue resolution. Review collected by and hosted on G2.com.
Every business has its own reporting style and specifications. In some situations, they charge just to understand the business needs and to customize the requirements. If there were a middle ground—where they first explain what the customer needs and then charge based on what we actually need—it would be much more helpful. Review collected by and hosted on G2.com.
