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LG

Logan G.

Champion of Innovation

Higher Education

Enterprise (> 1000 emp.)

8/9/2019

"Good, but it's no Google."

3/5

What do you like best about Cludo Search?

Cludo's interface is fairly easy to use. Easy to tailor results and set rankings. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Site search performing poorly is our most-received complaint about our website from our users. They expect it to perform just as well as Google or Bing. Cludo has said that the largest reason we're seeing poor results is because the quality of our content (my team consists of two people and many web authors creating content for nearly 20,000 pages).

It seems that my team and I have to practically tailor every result to make sure it's returning relevant pages, and we frankly don't have time for that. Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

Definitely evaluate your options. Google and Azure both offer very competitive offerings, especially considering their price points. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We had an aging Google Search Appliance that we were using beyond its EOL. The appliance had a very sticky cache and it became unreliable when crawling pages. Review collected by and hosted on G2.com.

PK

Prateek K.

Mid-Market (51-1000 emp.)

12/19/2019

"Cludo support experience"

4/5

What do you like best about Cludo Search?

I was investigating an error related to Cludo search for my client when I contacted Cludo to look into it. The response from Cludo was swift and positive. They were able to pin point the root cause of the error and eventually fix the issue. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

The timezone difference between us and the Cludo team can be frustrating at times since sometimes we want quick resolution of the issues. However, the response from the Cludo team is quick so far so we haven't reached a point where we are not getting responses on time. Review collected by and hosted on G2.com.

RN

Raja Anand N.

Senior Web Developer

Mid-Market (51-1000 emp.)

9/13/2019

"Excellent dashboard features and easy to use"

5/5

What do you like best about Cludo Search?

The analytics, the list of tools available in the dashboard to improvise the search functionality are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Nothing big to mention. Few of the minor issues we faced in the search output has been fixed by the excellent, proactive Support team. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We have around 9000 different pages in our Documentation Website with several publications, sub-publications and different versions of them. It's very complicated to fetch relevant content for a search term using various different scenarios and categorize them with proper filter settings. Cludo's configuration setup extremely benefits us in this matter. Review collected by and hosted on G2.com.

HH

Heather H.

Website Designer

Mid-Market (51-1000 emp.)

11/26/2018

"User Friendly Interface and Great Customer Service"

5/5

What do you like best about Cludo Search?

I have been a customer for approximately 6 months. I have been very pleased with Cludo's customer service. My questions are always answered in a timely and knowledgeable manner. Their support team worked with me extensively to configure and fine-tune our particular content management system to work well with Cludo. The user interface is very well designed and intuitive. I have no complaints at all. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

I do not dislike anything about the software. Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

Schedule a demo and try it out for yourself. It's the best way to know if it's the right fit for you! Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We have a large website with decades of information, so the site search and insights has been invaluable in finding search terms that users are typing so that we can tailor our content accordingly. We have been able to use page rankings to spotlight news alerts as well as certain search results we felt would be most beneficial. And because the interface is so intuitive, we are able to train our Communications division to make tweaks to page rankings and other updates as well. Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

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Hi Heather,

Thank you for taking the time to leave your feedback! We're happy to hear that your experience has been positive, whether it's working with our support team or the product itself.

We believe search insights provide opportunities to improve a website's overall content. It's great to hear how your team us using the data to put this in practice and that you were able to feel confident in adding additional stakeholders to the platform.

If you find any issues with the product or support, as well as product recommendations, please do not hesitate to reach out to us! Thanks for being a valued Cludo customer.

Kindly,

Jennifer Nesbit, Manager of Customer Experience

JT

Jeremy T.

Associate Director, Web Services

Higher Education

Enterprise (> 1000 emp.)

11/15/2018

"Cludo site search has worked great for us"

4.5/5

What do you like best about Cludo Search?

Cludo is easy to use - user experience for those administering search service and for end users making searches on our sites was my highest priority. Cludo has been good for both. The search results are good, it was really easy to implement and it has been easy to customize for our needs.

I've also been really happy with their support. Starting with our initial contact with sales, Cludo was faster to respond and more helpful than the other vendors we were considering. Of course, a good sales experience doesn't always translate into a good experience after the fact but in this case, it did. Their support folks have been fast to respond and very knowledgeable then I've contacted them and our account rep regularly checks in and they periodically do a review of our account with us to suggest how we can improve our search, they go over new features and changes and ask for feedback.

Finally, as a higher ed institution, accessibility was a must have. Cludo was able to answer our questions about accessibility for their product and was the first to get us a VPAT. Many of their competitors didn’t even know what that was. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

For someone who is using the API - the documentation was accurate but would really benefit from having code examples. Better yet, small proof of concept applications using the API would be great.

Their support pointed me to some example javascript in one of their Git repos and I was eventually able to figure things out from there. I'm sure a real rockstar js developer or someone who writes code for json APIs on a regular basis could have glanced at the API docs and built from there but I needed a little more handholding to get started. Especially since there aren't (currently) code examples or questions in the usual places online that help someone new who is just getting started on something like this (StackOverflow, GitHub, etc.). Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We had been paying for Google site search. When we learned that they were discontinuing their paid service, we started looking for other options. At about the same time, we started redesigning our sites and wanted to find a way to build custom search functionality into different sections of our sites. For example, having a filterable search for experts, or one for degree options. We manage the websites for five colleges and numerous centers and institutes, each with their own sites. There are often cases where we need a filterable search on one site that pulls info from other related sites within our institution. Other features that were important to us included accessibility, on-demand indexing, the option to quickly boost or feature results if needed, ease of use (for admins and searchers), cost, great documentation and support. Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

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Hi Jeremy,

First of all, thank you for taking the time to write an in-depth review of Cludo.

We're happy to hear that you've found Cludo' search easy to implement, customize, and accessible. In addition, I'll be sure to share your positive feedback regarding our support team. As we continue to grow, our main priority continues to be scaling so we can maintain, even exceed the level of support you've already received thus far.

As far as your feedback to improve the API documentation, we've heard you and other customers in your shoes loud and clear! We're currently in the process of re-writing and adding to our API documentation at docs.cludo.com. If you'd like and are open to it, I'm happy to set up a call with the front and backend developers who are taking ownership of this project to gather your experiences. You can also reach out to our support team to share your experience and specific examples you'd like to see as well.

Thanks again for choosing Cludo to provide your newly redesigned website a search that is custom to your visitor's needs, accessible, and easy to customize. If you have any issues or questions regarding your account, as well as product recommendations, do not hesitate to reach out to us!

Best,

Jennifer Nesbit, Manager of Customer Experience

MB

Mike B.

Senior Web Software Developer

Marketing and Advertising

Enterprise (> 1000 emp.)

1/3/2019

"A solid platform that offered all the functionality we were looking for at the pricepoint."

4.5/5

What do you like best about Cludo Search?

What I like best is the easy functionality around synonyms and the ability to create custom banners based on search criteria. It offers us good functionality that is very easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

I can't say I have anything to list as a dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

Working with the Cludo team was very easy and they were very responsive to questions and requests for assistance. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

We were utilizing Google Site Search but when that was discontinued we were looking for a solution that was easy to implement and manage. We were able to utilize this platform on multiple language sites and the implementation was very straightforward. The biggest benefit we realized was reviewing search terms that were returning no results and using that information to update content. There were some very obvious words that we did not have in place which was hurting our search functionality. Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

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Hi Mike,

Thank you for taking the time to write a product review! With Google Site Search sunsetting, we're happy to hear that Cludo was easy to implement on your websites.

As a search and insights company, we believe that search insights can expose content issues on the website, so our goal was to not only create an easy to use search engine but also create a product that also makes it easy to address content issues. It sounds like our banners and synonyms features have been helpful in reducing search terms without results!

If you run into any questions or issues, as well as product recommendations, please do not hesitate to contact us! Thank you for choosing Cludo.

Kindly,

Jennifer Nesbit, Manager of Customer Experience

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/29/2019

"Great Product. Great Customer Service"

5/5

What do you like best about Cludo Search?

THe support and Customer Success Managers really care about your issues Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

I can see certain less technical folk struggling with the crawler settings and so you need some extra technical support. Luckily they are very responsive and fast turnaround Review collected by and hosted on G2.com.

TF

Toby F.

Digital Services Officer

Mid-Market (51-1000 emp.)

1/18/2019

"Powerful search"

5/5

What do you like best about Cludo Search?

The search is highly customisable and allows our customers to find content on our site with ease. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

There are no downsides to the product. It constantly progresses to meet the needs of us and our customers Review collected by and hosted on G2.com.

CA

Christine A.

Web Developer (Marketing)

Mid-Market (51-1000 emp.)

11/17/2018

"Wonderful Way to for Users to Search Your Website"

4.5/5

What do you like best about Cludo Search?

- Love the recommended content listings that appear when a user starts typing in their search term to the input

- The ability to set preferred content to show when people search certain terms

- Adding CTAs/Banners above the search content, great way to serve up native ads that are connected to search results Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

- Can take some time to set up depending on your needs, but this is expected, especially if you need something custom

- Wish there was documentation on the embed code. As a developer, it would be really useful when i need to customize small things, rather than going to support Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

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Hi Christine,

Thank you for taking the time to write a review! We're happy to hear that Cludo has given you the ability to customize your search, but also provide insight into what people are looking for on your website. Also glad to hear you're taking advantage of the Autocomplete, Page Rankings and Banner tools that are available to you.

I'm sorry you've experienced delays in your support requests. We try our best to provide answers to your questions, as well as custom development work as timely as we can. In fact, we've created an escalation process for items needing development work and thorough notes on our accounts so that any developer that is available can help with some of those questions or development. I hope this improves the timeliness with your future questions and requests!

In addition to our scaling our support, I'd love to know if there are specific examples of types of embed code that you needed that we can share in our Help Center for others to reference as well. I'll also go back and connect with your developer, Megan, for any recommendations on customizations we can include in our documentation.

If you have any questions or concerns, as well as feature requests, please do not hesitate to reach out. We're always looking to improve our product, processes, and documentation. Thanks for choosing Cludo for your site search and insight needs!

Kindly,

Jennifer Nesbit, Manager of Customer Experience

EF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

11/12/2018

"Cludo empowers smarter decisions"

5/5

What do you like best about Cludo Search?

Cludo's suite of optimization tools allow us to pick the exact level of search optimization we need, be it awareness banners or quick links, to ensure we are acting on ineffective and no-result searches. Plus, their intelligent 404 page provides contextual alternatives to help point members in the suspected right direction. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Predictive search results racks up the search count quickly and can be costly. Be sure to evaluate if this is the right option for you. Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

Work closely with your rep to ensure you get the most from the product. This tool has to be administered and monitored to be effective. It is not an implement and abandon product. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Cludo is helping us to increase our bottom line and customer satisfaction. When paired with our website surveys, we can identify where customers are having trouble finding information or where we can reduce the amount of clicks between the homepage and a transaction. We've found search to be better than navigation in most cases. Review collected by and hosted on G2.com.