The support and the openes to feature requests. The flexibility of the platform would be the upside for me. I keep learning of better ways to run my business. Review collected by and hosted on G2.com.

It's hard to find a negative, but, when I first started using clubworx, support was almost instant, now it's a little wait, but that's hardly an issue. Review collected by and hosted on G2.com.

The ability to change anything when you need to, setting up new memberships and prospect tracking Review collected by and hosted on G2.com.

The grading system isn't as easy as i would like. Might just be something that isn't possible. Review collected by and hosted on G2.com.

The software is easy to use with many features. Support and help is repsonsive and some suggestions are implemented. Review collected by and hosted on G2.com.

There are some minor bugs around booking "all classes" - it would be great if classes are full that students could be added to all available classes and automatically added to the waitlist for full classes. Currently you need to add each class individually if even just one class is full. Review collected by and hosted on G2.com.

The platform is incredibly user-friendly and offers a comprehensive suite of features for managing memberships, scheduling classes, and handling payments. Review collected by and hosted on G2.com.

The initial setup can be somewhat time-consuming, particularly for those who are less tech-savvy. However, the support team is exceptionally helpful and provides excellent guidance throughout the process. Review collected by and hosted on G2.com.

easy to use, simple interface, TONS of features Review collected by and hosted on G2.com.

some integrations with 3rd party applications have proved difficult Review collected by and hosted on G2.com.

I have been using Clubworx for 5 years and am happy with their product. In that time the Clubworx software has been super reliable and coped with the many changes of my business model from a pay as you go basis to a monthly subscription membership basis, and from running a few classes a week, to managing a busy studio.

The Clubworx software enables me to easily manage my class bookings and payments for my Pilates Studio. I particularly like the sequences function that trigger email or SMS messages for example welcome messages to new clients.

The sofware also enables clients to manage their bookings via a live calendar on my website or via the member app. This makes my booking and payment process run smoothly and efficiently saving days of admin every month.

The reports function has enabled me to understand trends and behaviours of my clients and finances and helped drive business decision making.

Customer support is really efficient despite a time difference between where I am based (Ireland) and where Clubworx are based (Australia).

The team at Clubworx listen, help to solve problems, suggest workarounds, and regularly update their software to take account of client feedback. Review collected by and hosted on G2.com.

The member app works well - it has all the basics - it could look a bit prettier and maybe have a few more features. Review collected by and hosted on G2.com.

We started using Clubworx a year ago, and it has been a wonderful experience that has contributed to significant growth for our club. Clubworx were very hlpeful in the implementation stages, and we got everything up and running very quicky. We found the system intuitive and easy to learn and use, which is great seeing as we are use it all day. It integrates with our direct debit provider, and has many features, such as the smart waiver and sequences, that have helped us stay on top of retention, gradings, reporting, attendance, etc.

However, my favourite thing by far is the excellent customer support. The team is responsive and helpful, and you get so speak to the same people so they get to know your specific business needs.

Clubworx also continue to update and add features, which is great. Review collected by and hosted on G2.com.

We found the membership suspension mechanism to be clunky and required a lot of manual compensation in terms of adjusting payments, however some of these issues have since been resolved.

The branded app is fantastic, but one thing that can be easier is allowing members to purchse things like workshops or seminars through the app.

The lack of spell check in the email communications, and the way to add images to emails need to be improved. Review collected by and hosted on G2.com.

Clubworx has been really easy for membership management. We are able to manage current and new memberships with minimal training, and find the interface relatively intuitive. Clubworx makes it easy to find members and update their data in moments, via a mobile device (this help to manage requests on the go, without the PC). They also have a free tier and good options for new subscriptions. Review collected by and hosted on G2.com.

Creation and reordering of questions on membership forms is not the best - I found that I needed to use a bit of trial and error to get the form correct, and did not find a way to reorder questions once they were added to the form (in February 2022 - this may have been addressed since then). The pricing tiers also jump up pretty quick and assume additional functionality is only required when a minimum number of members is met (which is not the case for our studio). Review collected by and hosted on G2.com.

We love that we are able to conduct all our business through this system - including our timetable, bookings, product sales and communications with our members. All my staff find it easy to use and appreciate that when we provide feedback, that upgrades are made to the system. It's constantly being upgraded for ease of use and to help our business. It's such a great customer management system. Review collected by and hosted on G2.com.

That it's extra membership per month for the app version. I also would love a function whereby the members can see how many classes they have achieved year by year. Review collected by and hosted on G2.com.

Pricing is very good.

Features to sign in people through membership card

Mobile app

Able to send email and sms to members

Adding different payments and recurring payments

Quick response from support Review collected by and hosted on G2.com.

In short time they have made a lot of progress which is great.

Google analytics integration would be helpful

When person makes payment - a quick update on the system will be helpful. Review collected by and hosted on G2.com.