Michael R.

Systems Engineer

Small-Business (50 or fewer emp.)

8/20/2019

"We have been using it for our club for about 3 years now"

5/5

What do you like best about ClubExpress?

The instant technical support. In this day and age, it is increasingly difficult to find tech support that one can pickup the telephone and speak to a live person in the US and that that service is included at no additional cost. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

While the support is free, they don't always respond timely when a resolution has to be escalated to the programing team. Users are left hanging for long periods of time without updates to their support issues. I submit that if a ticketing solution with time limits and reminders to respond to the user were to be implemented, it would be of tremendous help here. Also QuickBooks online implementations is still buggy. They need to work on that. Review collected by and hosted on G2.com.

Amber M.

Regional Admissions Officer

Higher Education

Mid-Market (51-1000 emp.)

8/20/2019

"ClubExpress Review"

5/5

What do you like best about ClubExpress?

ClubExpress is first and foremost a great value for what you pay for it. It's incredibly functional and has so many features that our organization needs. Additionally, the ClubExpress team is constantly updating the platform with new features. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

Sometimes the ClubExpress servers are slow to load. For example, updating certain things on the website or creating a forum can take a couple of hours to be visible to the public rather than showing up instantly. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

Just use it! It's so great. Consider if your org needs a front facing website, integrated dues, and member communication channels. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

Our organization was previously using several different platforms for our needs. With ClubExpress everything is under one roof which is SUPER helpful. Review collected by and hosted on G2.com.

Richard B.

Webmaster

Small-Business (50 or fewer emp.)

8/29/2019

"Club Express keeps all aspects of our club running."

5/5

What do you like best about ClubExpress?

We are a teaching computer club. Our members use the Event Calendar to register for classes. They join and renew their memberships, pay using their credit card, and we can track their transactions and payments all through Club Express. One of the major drawbacks for us was the ability to maintain a wait list when a class was full. We are told that is now coming in the next round of updates. That's one of the things we like best about Club Express. They are always innovating and adding functions that we need or help us run our club. There's not much it doesn't do for us, and with the new additions, it virtually runs our entire organization. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

The downside of Club Express has been our ability to get certain reports in our preferred format. But that downside my have gone away recently with the introduction of custom reports module. We will be using that in the future. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

We used to use a custom program one of our members wrote, but when we left, we could no longer maintain the program. After reviewing a number of options and evaluating their ability to meet our needs, we settled on Club Express. They help you get started with useful tutorials, and their staff has always been able to answer my questions. You can't go wrong with Club Express. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

Keeping track of paid-up members and class registrations manually used to be a horrendous task. Now it's all automatic with Club Express. Review collected by and hosted on G2.com.

Jeff Z.

Director of Music, Department of Dance

Higher Education

Small-Business (50 or fewer emp.)

8/29/2019

"Great experience working with CE"

4.5/5

What do you like best about ClubExpress?

The customer service. They've been so helpful in all phases of the relationship, from first inquiry, understanding the product and purchase options, to setting up our website and migrating data from the old one, and now to launching the new website. BUT, BEST OF ALL is that they provide assistance to all users. That will reduce the burden of our tiny, all-volunteer administrative team (4 people) having to provide answers to up to 250 users. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

The administrator interface is not as slick as platforms like Squarespace or Wordpress, but the features and functionality more than make up for that. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

Check out CE's YouTube channel and use their instructional videos along with the manual to train yourself and other administrators. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

We're getting all of our organization's administrative functions under one platform, the same platform that is our image to the public and members. We're also replacing our group's main way of staying in touch (an email listserv) with the discussion forums. The built-in features (like storefront for example) will allow us to create new revenue, and other features will provide members with more value. There are all kinds of things we look forward to doing once the site is live and folks get excited and involved. Review collected by and hosted on G2.com.

Benjamin H.

Member

Small-Business (50 or fewer emp.)

8/29/2019

"Excelent product. "

5/5

What do you like best about ClubExpress?

The range of features is impressive. ClubExpress provides a member management system that is on par with expensive customized systems at a scalable, affordable cost for organizations. From membership renewals, to communications, to website management, ClubExpress handles it all. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

I haven't found anything yet. I have used multiple membership management systems developed specifically for large national nonprofits. Those customized systems specific to a single organization can make sense for a large enough organization, but they don't for smaller ones. ClubExpress provides a platform that gives independent nonprofits the features that the large national organizations have at a very affordable price. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

Try ClubExpress out. It is a great system that will streamline your membership management tasks. It will save you time and provide better service then before, particularly if you were using various home grown solutions. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

This brought together functions that were previously separate into one platform. We used to have a website managed by one company, a membership list in a spreadsheet on a cloud drive, payments made through Paypal, and mass emails sent through a different website. Now all of this and more is managed in Club Express. Review collected by and hosted on G2.com.

Melissa M.

TRIO McNair Assistant Director

Mid-Market (51-1000 emp.)

8/29/2019

"A good resource that combines a variety of tools into one website platform"

3.5/5

What do you like best about ClubExpress?

The membership management system is super helpful! It made the task of soliciting membership renewals much easier. It is great to have a platform for our regional association as well as our chapters that can coordinate memberships, event registration, surveys, voting, document library, photo albums, donations, and communications to our membership. The support manual and videos are helpful in navigating the control panel and the ClubExpress staff are super helpful and quick to respond if any issues arise. They are also continuously working on creating new features for ClubExpress and improving on old ones. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

The website management tools are my least favorite. They are somewhat clunky and even though you don't need to know HTML to use, the tools are sometimes difficult for someone who is less tech oriented. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

Because ClubExpress combines all these different tools into one website platform, it is a great resource for the Association. It allows more people in the Association to not only have ownership over different tasks or tools but as the Board shifts to a new Board, it allows others to pick up where they left off and not have to recreate the wheel, or the conference registration for example. The features that ClubExpress provides also saves our organization money by not having to subscribe to several different platforms to take care of these tasks. Review collected by and hosted on G2.com.

Christopher M.

Data Center Engineer / Network Engineer

Computer Networking

Mid-Market (51-1000 emp.)

8/29/2019

"Mostly Fantastic"

5/5

What do you like best about ClubExpress?

Club Express is a single platform for addressing multiple requirements.

It is really priced well compared to other options we reviewed.

Web site management is great for both public pages and member-only pages.

Membership management is top-notch.

Communication tools are awesome.

The Calendar and event Planning tools are very nice too.

Excellent support and a vast array of video training are available.

Human support. although not instant) is very good. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

Menus for administration are a bit less intuitive than they could be.

Video is great for overall training but...

...A searchable knowledge base of HOW TO articles would make finding individual solutions easier.

Club Express support used to answer immediately, now I need to leave a message and wait for a return call.

While calendars are very nice in general, you cannot subscribe to calendars to show them on your personal google calendar or other calendars.

We need a webcam solution so still images can be updated every few minutes rather than streaming video.

- We have bandwidth limitations where our cameras are used and images won't update due to a caching issue with modern browsers. The user needs to manually clear their browser cache to see updated images. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

ClubExpress is an inexpensive solution for hosting your website and providing club membership management and services. When we compared it to several other solutions, including those claiming to be aviation-specific, we could find no other solution as feature-rich and/or price-competitive. That said, it doesn't matter what kind of Club you have. ClubExpress helps spread management of your web site and member services to multiple people. In our club's past, only one person knew how our website and financials worked and we were too dependant on that one person. And it was a herculean responsibility and at the same time risky for the club. Now, the workload is better distributed. And, if someone leaves the club, virtually anyone else can step up and handle various tasks. They can also call ClubExpress for support if they need to so. We are a member-volunteer club. So, spreading the workload among several people instead of placing it on the shoulders of one person or a just few individuals is highly preferable. The workload is decreased and continuity, when members come and go, is assured. The best part is, everyone, even our board, spends more of their time just enjoying club activities. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

Web site management - All in one GUI solution. (Even I can use it and so can anyone in our club )

Membership and Dues management - (This is top quality for dues collection & record keeping.)

Communication control (email and forums are easy to set up, manage and keep under control)

Document and Image management (This is way better than the sloppy google drive we used to us)

Calendars (Way easy for every member and/or committee to use)

Event Planning (This can initially seem a bit complex but works well once you figure it out).

Photo Albums (Members manage their own Albums and share pictures publicly or with members only)

Donations management for our youth scholarships. (This has simplified donations and record-keeping) Review collected by and hosted on G2.com.

Gurujeet K.

Executive Director

Small-Business (50 or fewer emp.)

8/27/2019

"Game of Go enthusiasts manage events, memberships and more"

5/5

What do you like best about ClubExpress?

Tons of functionality for our organization, everything clearly documented, and great unlimited tech support. We have integrated our event and class registrations to accept credit card payments, installed a membership system with multiple member types, added a store for t-shirts and other items, integrated donations, and built a customized website with no coding other than tweaking a little HTML. The pricing model was very appealing, charging only for actual members while allowing a larger non-member email list. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

There isn't much to dislike. There is no direct API access to the database which would be useful but hasn't been a new handicap. The latest release added an optional custom reporting module that compensates for an API to a large degree. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

If you have special requirements, discuss them with ClubExpress. They involved knowledgeable people in the sales process who can explain the product very well. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

We have now implemented a full class schedule and a membership system both of which we did on an ad-hoc basis before. We customize emails to specific distribution lists and track and correct bad emails. GDPR privacy is built in so users can unsubscribe or even ask to be forgotten. Review collected by and hosted on G2.com.

Anita V.

President Emeritus

Mid-Market (51-1000 emp.)

8/27/2019

"A Great Solution for Our Social Club"

5/5

What do you like best about ClubExpress?

1. The software is straightforward to use, even for users without technical skills.

2. Pre-designed websites are professional-looking and attractive. You can get your web site up and running quickly.

3. ClubExpress customer service is outstanding. They are very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

There are a few screens our group would like to customize, but we recognize that there are tradeoffs one. Just make when using a product that is designed to be used by many groups. We’ve always been able to find a workaround. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

Talk to other organizations who use Club Express commit. ClubExpress will almost certainly have an organization similar to yours who uses their product. Being able to talk to someone with needs similar to yours will go a long way toward making you and your decision mKers comfortable with making the leap to ClubExpress. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

1. Updated and easy to maintain web site. Our online presence is professional and we can maintain the site ourselves, without having to pay someone else to do it.

2. An event planning system which included an RSVP function that can be used by people with few technical skills. Our members (average age is 60-65) have been able to learn how to register for events. The result is improved budgeting and planning since we know attendance numbers ahead of time.

3. Improved reports to help us keep track of membership, event attendance, etc. ClubExpress reports exceed our expectations. We spend much less time gathering information now that everything is in one database.

4. We wanted our club members to be able to pay for memberships and event fees without having to leave the web site or use a third party provider. The ClubExpress solution is seamless. Review collected by and hosted on G2.com.

Ryan L.

Senior Chemist

Chemicals

Small-Business (50 or fewer emp.)

8/27/2019

"A great and robust website platform with all the back-end administration needed for a club. "

5/5

What do you like best about ClubExpress?

Having never done any html or website building, but some previous basic coding experience (15 years ago), the website building end is very simple and easy to use. Not only is it easy to make pages, but it's easy to make they consistent, professional looking, and interactive: very easy to add pictures, video, documents, etc. The front end is easy to use and look good.

Where the system really shines is the back-end. You have ways of recording and signing up for work/volunteering, register for free events for automated email reminders, register and collect payments for NRA training courses, easily send out mass emails all the way to individual members and create email lists, online new member registration, all the automated emails, and online and automated renewals. As the Club secretary, this does a lot of the work for me and organizes the work I have to do. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

Only "dislike" was our initial set-up; we got the high plan, but still had to do a lot of work initially. However, given the system, it's better for Clubs to pay for the higher end service plan--but not the most expensive plan. Either way you have to work on the system and use it to "figure it out," but ClubExpress makes it very simple and intuitive to use. Review collected by and hosted on G2.com.

Recommendations to others considering ClubExpress:

It's very easy to use and has a huge back-end to handle a lot of the administrative side of any Club organization. Also, if you like something you see on our webpage (sheboyganrifleandpistol.org), contact me, the Club secretary, and I can help you out and let you know how I using ClubExpress or simple html code to do it. Review collected by and hosted on G2.com.

What problems is ClubExpress solving and how is that benefiting you?

We have not gone through our renewals yet; however, I have been in contact with out Clubs that have and it will save us a ton of time come renewals. Our renewals have multiple charges, fees, and donations and we set it up already and are ready for the renewals. Instead of creating a gigantic excel file to document every dollar and indicate the payment was for, ClubExpress's system will segregate the money so it's easy to back track and know where the renewal money should be going: renewal, raffle, or fees. Furthermore, we had to update the member's contact information; now members update their own contact information.

We used the online registration for our Club NRA instructor and collected payments and student information. This automates a lot of the administration work and once again organizes the money for the treasurer to have information for his/her records.

Our revitalized website has been caused a spike in new membership applications. In 2018 we had 17 new signups and went through 26 people on the waiting list. If there to continue, eventually our membership rolls would be less than our max membership of 325 members. Then our Club would have to either cut costs or increase dues; either would make membership less desirable. So far this year, our new website went live early in the year, we have 22 signups.

Finally, a lot of people and especially the members have commented on the new website. They really like the freshness and additional information that is now easily available to them; additional front-end website bells and whistles: documents, photo albums, each calendar page being possible to be a whole new webpage, online registration, and member contact information. Review collected by and hosted on G2.com.