Dan R.
DR
Dan R.
Steering Committee Member
Small-Business (50 or fewer emp.)
"Great support and documentation. Site create with ClubExpre is generally easy to use and maintain."
3.5/5
What do you like best about ClubExpress?

I like the easy menu systems and graphical interface for administration, fees, and events. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

Editing the content with their built in HTML editor is difficult. Getting other users to engage with the forums has been hard. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great product for a niche market"
3.5/5
What do you like best about ClubExpress?

Cluib Express is a great product for the village platform. Incorporating all the necessary components to be successful. We were able to set up a user to have administrative coordinator access so we were able to delegate the management of the system to them. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

We were one of the very few Canadian customers, so the financial aspect of Clubexpress was not applicable for us. That was our main problem, having them not able to take payments for club members so we used a different system to accomplish that need for us. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Fabulous Platform for Website Build and Development"
5/5
What do you like best about ClubExpress?

Club Express is easy to understand. It is built in chunks and allowed our organization to build out and customize and time goes along. This was important to us since we were in the process of re-branding our group. And great customer service. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

There is nothing I dislike - it was a challenge moving from one platform to another however ClubExpress site is definitely modern and up to date, and allows for phone app functionality. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"ClubExpress - Good, but could be great"
3.5/5
What do you like best about ClubExpress?

ClubExpress is an exceptional multi-functional platform that services the needs of our nonprofit organization. My favorite feature that I like the best is the website maintenance. It's intuitive and user friendly. With my organization, we make updates regularly to content on the website and uploading flyers. This feature allows me to get this done in no time. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

I dislike how ClubExpress is not customizable. There are many features like forums, emailing and events that should cater to the organization needs. I have expressed my dislike but did not receive any feedback. Here are a list of the requests:

* Ability to set the email address for new member credentials or password resets to an email we designate vs support@clubexpress.com

* Ability to set registration limits for various registrant types: I want to allow 20 “active members” to register and 30 “non-members” to register

* Ability to create shortcut links (like bit.ly links) for events

* Setting preferences for Forums to email you should be a one step process in the “My Forum Preferences” without having to go into profile to enable email.

* Event creation takes too long to show up on the calendar. Updates to events are not seen immediately.

* Membership directory should have a downloadable feature. Either into an excel document or pdf.

* Fifteen minute delay in email posting. How can we get the messages immediately?

* Ability for Event Registrants to see their Question responses on the confirmation page of registration for an event

* Ability to have Ad hoc forms emailed out

* Notifications when there are messages to approve sent via email from on the forum homepage. Review collected by and hosted on G2.com.

Mark E.
ME
Mark E.
IT Specialist
Information Technology and Services
Small-Business (50 or fewer emp.)
"Worked for years"
3.5/5
What do you like best about ClubExpress?

It does all the heavy lifting for the club - great communications tools, requires no programming Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

Could use a technological makeover - most sites get refreshed, this one is stale.

Posting updates should be a bit easier for the admins (facebook and instagram are just way easier there) Review collected by and hosted on G2.com.

Hypatia "Patia" L.
HL
Hypatia "Patia" L.
Title Analyst and Abstractor
Oil & Energy
Small-Business (50 or fewer emp.)
"THE PLEASURE OF CLUBEXPRESS"
5/5
What do you like best about ClubExpress?

I love the Customer Service.

I love the way the website looks and feels.

It is fairly easy to use and there are videos to help.

I love the email blast reminders. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

So MANY steps to make a simple event!

The website "flutters" when I use it on Windows Edge.

It can't handle "self" populate for addresses on renewals, etc. Review collected by and hosted on G2.com.

Lee R.
LR
Lee R.
Senior Program Manager
Telecommunications
Small-Business (50 or fewer emp.)
"ClubExpress Helps Manage our Organization"
4.5/5
What do you like best about ClubExpress?

Before ClubExpress, we did not even know who all are members were, who paid their dues or when things were happening at the Club. We have been using ClubExpress for just over a year and the membership is more engaged. We have views of who our members are, when their membership is due and when they have paid. Events are easy to organize and collect registration data. Surveys are simple and allow us to interact with the membership. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

Could use a way to easily click to send an invoice to a single member. Need easy way to email a single member.

Would like a common editor between New Articles & Emails. Review collected by and hosted on G2.com.

Response from Dan Ehrmann of ClubExpress

Lee, thank you for your kind words and suggestions.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Lots of features, but clunky"
3.5/5
What do you like best about ClubExpress?

First off, the service team is excellent. That makes all the difference. Secondly, CE has a ton of features - pretty much every possible thing you could think of or want. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

The main problem is the user interface. Adding features over time has resulted in a lot of bloat, and figuring out how to do certain things can be unintuitive. It would benefit from a ground-up redesign of the interface, but keeping the functionality it has now. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Verified User in Civil Engineering
Enterprise (> 1000 emp.)
"Good club manager but there is a learning curve"
3.5/5
What do you like best about ClubExpress?

It does everything we need - signs up members, sends renewal emails, maintains member and nonmember data base so we can email people even if not members. Also takes payment and transfers $s to our bank account. Last an maybe biggest, it serves as our website. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

It’s a bit hard to learn - though customer service is very good at answering questions and helping you even with dumb questions.

I don’t think the website is as beautiful as some WordPress sites. But it serves the purpose. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Verified User in Civic & Social Organization
Small-Business (50 or fewer emp.)
"Recommend Club Express"
5/5
What do you like best about ClubExpress?

The website for our club was somewhat easy to use. If assistance was needed, the response was most helpful. Review collected by and hosted on G2.com.

What do you dislike about ClubExpress?

It would be nice to have more front-page options (e.g.,header) to provide more variety for our club site. Review collected by and hosted on G2.com.