ClubExpress Reviews & Product Details

ClubExpress Overview

What is ClubExpress?

ClubExpress provides associations with an Internet platform to manage both front-office and back-office operations. ClubExpress combines the association website with the membership database, secure online member signup, renewals and expirations, credit-card processing, membership directory, discussion forums, event calendar and online registration, E-commerce storefront, committees, documents, interests and other modules based on what clubs and associations do. The platform includes a full suite of administration tools to run the organization. There is no programming or HTML experience required; everything is controlled by menus and dialog boxes, and all changes are immediately live. We use state-of-the-art security, there's no advertising and associations own their data at all times.

ClubExpress Details
Languages Supported
English
Product Description

ClubExpress provides associations with an Internet platform to manage both front-office and back-office operations.

How do you position yourself against your competitors?

The ClubExpress monthly hosting fee includes unlimited, toll-free support for admins and members! We also don't require you to sign a long-term contract; if ClubExpress is not meeting your needs, you should be able to cancel at any time and not owe anything. Also, ClubExpress does not impose limits on disk space, bandwidth, number of web pages or documents or photos, number of admins, or the number of blast emails you send out. These are all issues that clubs and associations should not have to worry about!


Seller Details
Seller
ClubExpress
Company Website
Year Founded
2004
HQ Location
Schaumburg, IL
Twitter
@clubexpress
964 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
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ClubExpress Reviews

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ClubExpress has the best support I have ever experienced. Their support engineers are pleasant and understand the ClubExpress system. There is seldom a long telephone hold. This may be because of their 990 page very complete and searchable User/Admin Manual, which is frequently updated.

The sales team understands our needs and recommends solutions based on how others use their system. The development team helped us create an attractive user-friendly website.

They are the only Association Management system that I know of that interfaces with both QuickBooks Desktop and QuickBooks Online

The opportunity to open a free trial account. Call the ClubExpress sales team and they will explain how the trial account works. Review collected by and hosted on G2.com.

What do you dislike?

I cannot think of anything and we have been using ClubExpress for over a year. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Strongly suggest you go for it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a 20-year-old trade association with 1,500 members, that is recently being managed by unpaid volunteers. For the majority of our 20 years we were managed by a professional management company using a Microsoft Access database. Our data was moved to a propriety database, of which our association was the only user and one developer causing our management company to resign. Our Board recognized that this was a high-risk situation and researched the market for a year looking for a new association management system (ASM). We converted to ClubExpress in late 2018.

We now have much improved communication with our members and can both advocate and educate members better than ever.

ClubExpress has helped us develop a plan to grow our individual membership, which we believe, by more than 10x. Review collected by and hosted on G2.com.

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Executive Director | Website Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The customer service at CE is second to none. Sending an emailed question and getting a response back within an hour (and sometimes just minutes), is almost unheard of from AMS companies. It also helps that they are local for us (CST). I also like that they are always rolling out improvements. Review collected by and hosted on G2.com.

What do you dislike?

As with any AMS, it isn't perfect. I wish the membership card was not an extra expense (one time fee). I wish there was a search bar. Obviously, when you are looking for an improvement and are told that it isn't available, it's frustrating, but understandable as CE is a product that is tailored to meet the needs of multiple organizations, not just your own. We use CE's merchant account and I wish we were able to issue refund directly back to the credit card. Sometimes, finding the correct export/report for an event that will have all the info you are looking for is daunting. But, over all, there really isn't that much that I don't like within CE. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For customer support and ease of integration, CE is fantastic. I like how they are always taking suggestions for improvements and implementing those suggestions when possible. No site is perfect, but CE is pretty close! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simple, clean, easy to navigate site. Super simple to update content, and I would like to start "playing" with the website set-up to see if I can improve on the design and make it more timely. Accounting reports are great and easy to use. Email templates are always improving. Renewal process is incredibly easy. Review collected by and hosted on G2.com.

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Past Treasurer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ClubExpress was reasonably priced with lots of features to support my club including the public facing website, protected club member only pages, password protected directory, event calendar, and more. Review collected by and hosted on G2.com.

What do you dislike?

Perhaps that the site design is a bit dated and could be modernized. Some of the public site features were a little challenging to work with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It takes a moment to fully understand where everything is in the back end, but once you figure it out, maintaining the site is easy and continues to get better as they update and upgrade the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our club could maintain a password protected club directory, event calendar, and other forward facing public website information without having to have a team of programmers or paying some of the exorbitant prices other similar services were charging. As a service club, our budget didn't fit with the other offerings. We did not ever fully implement all the features but with the new Quickbooks integration, may even be able to move billing for dues over to the system and ease the burden on the treasurer. Event registrations was another feature that we started exploring using to take registrations for club events like golf tournaments and be able to keep that process fully on the club's website instead of having to create a separate web presence for the event. This feature was very exciting. Another feature we were starting to explore and use was the event reminder notifications to keep members informed. Review collected by and hosted on G2.com.

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RETIRED
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This system makes membership management and accounting much better than conventional spreadsheets and documents. A very well done club management software set. Review collected by and hosted on G2.com.

What do you dislike?

Very usable overall and easy to use but is limited when using an iPad for administrative functions, editing and some other functions. A laptop or Pc desktop always works better! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very pleased with overall capability, support and cost of this system for use in social clubs, basic organizations and situations where financial management is needed! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improved membership management by having the members managing most of their own information. Being able to run membership reports, directories and other membership information helps maintain a good membership baseline. Similar capabilities for financial management allow for good club funds management, dues collections and financial tracking. Mass emails for events and club information are simple and effective using the emailing capabilities! Review collected by and hosted on G2.com.

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Owner/Independant Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy event calendering.

Email/newsletter capabilities.

Ad hoc and survey information gathering. Review collected by and hosted on G2.com.

What do you dislike?

No easy method to update contact information from CE to another DB like Quickbooks. There is an "interface" but little capability to match CE members to Quickbooks contacts.

Pages are still too cumbersome to adjust and too often require HTML skills to complete properly. Especially table-like pages of information.

Non-exposed DB for knowledeged queries (could easily be accomplished with stored procedures). i.e. member counts by year and accounting for expirations, etc. New ad hoc reporting is a good start but the "filtering" is still too restrictive.

Have to add members to groups/committees one at a time rather than selecting multiples at a time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Explore the sample club extensively to gauge actual usefulness to your organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Needed a new, more secure website option and have more features such as email/newsletters. Review collected by and hosted on G2.com.

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Systems Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The instant technical support. In this day and age, it is increasingly difficult to find tech support that one can pickup the telephone and speak to a live person in the US and that that service is included at no additional cost. Review collected by and hosted on G2.com.

What do you dislike?

While the support is free, they don't always respond timely when a resolution has to be escalated to the programing team. Users are left hanging for long periods of time without updates to their support issues. I submit that if a ticketing solution with time limits and reminders to respond to the user were to be implemented, it would be of tremendous help here. Also QuickBooks online implementations is still buggy. They need to work on that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Well, the complete management of our club. The ability to process credit card payments at a reasonable cost. Review collected by and hosted on G2.com.

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Regional Admissions Officer
Higher Education
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ClubExpress is first and foremost a great value for what you pay for it. It's incredibly functional and has so many features that our organization needs. Additionally, the ClubExpress team is constantly updating the platform with new features. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the ClubExpress servers are slow to load. For example, updating certain things on the website or creating a forum can take a couple of hours to be visible to the public rather than showing up instantly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just use it! It's so great. Consider if your org needs a front facing website, integrated dues, and member communication channels. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our organization was previously using several different platforms for our needs. With ClubExpress everything is under one roof which is SUPER helpful. Review collected by and hosted on G2.com.

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Webmaster
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We are a teaching computer club. Our members use the Event Calendar to register for classes. They join and renew their memberships, pay using their credit card, and we can track their transactions and payments all through Club Express. One of the major drawbacks for us was the ability to maintain a wait list when a class was full. We are told that is now coming in the next round of updates. That's one of the things we like best about Club Express. They are always innovating and adding functions that we need or help us run our club. There's not much it doesn't do for us, and with the new additions, it virtually runs our entire organization. Review collected by and hosted on G2.com.

What do you dislike?

The downside of Club Express has been our ability to get certain reports in our preferred format. But that downside my have gone away recently with the introduction of custom reports module. We will be using that in the future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We used to use a custom program one of our members wrote, but when we left, we could no longer maintain the program. After reviewing a number of options and evaluating their ability to meet our needs, we settled on Club Express. They help you get started with useful tutorials, and their staff has always been able to answer my questions. You can't go wrong with Club Express. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of paid-up members and class registrations manually used to be a horrendous task. Now it's all automatic with Club Express. Review collected by and hosted on G2.com.

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Director of Music, Department of Dance
Higher Education
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The customer service. They've been so helpful in all phases of the relationship, from first inquiry, understanding the product and purchase options, to setting up our website and migrating data from the old one, and now to launching the new website. BUT, BEST OF ALL is that they provide assistance to all users. That will reduce the burden of our tiny, all-volunteer administrative team (4 people) having to provide answers to up to 250 users. Review collected by and hosted on G2.com.

What do you dislike?

The administrator interface is not as slick as platforms like Squarespace or Wordpress, but the features and functionality more than make up for that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check out CE's YouTube channel and use their instructional videos along with the manual to train yourself and other administrators. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're getting all of our organization's administrative functions under one platform, the same platform that is our image to the public and members. We're also replacing our group's main way of staying in touch (an email listserv) with the discussion forums. The built-in features (like storefront for example) will allow us to create new revenue, and other features will provide members with more value. There are all kinds of things we look forward to doing once the site is live and folks get excited and involved. Review collected by and hosted on G2.com.

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Member
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The range of features is impressive. ClubExpress provides a member management system that is on par with expensive customized systems at a scalable, affordable cost for organizations. From membership renewals, to communications, to website management, ClubExpress handles it all. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything yet. I have used multiple membership management systems developed specifically for large national nonprofits. Those customized systems specific to a single organization can make sense for a large enough organization, but they don't for smaller ones. ClubExpress provides a platform that gives independent nonprofits the features that the large national organizations have at a very affordable price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try ClubExpress out. It is a great system that will streamline your membership management tasks. It will save you time and provide better service then before, particularly if you were using various home grown solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This brought together functions that were previously separate into one platform. We used to have a website managed by one company, a membership list in a spreadsheet on a cloud drive, payments made through Paypal, and mass emails sent through a different website. Now all of this and more is managed in Club Express. Review collected by and hosted on G2.com.

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TRIO McNair Assistant Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The membership management system is super helpful! It made the task of soliciting membership renewals much easier. It is great to have a platform for our regional association as well as our chapters that can coordinate memberships, event registration, surveys, voting, document library, photo albums, donations, and communications to our membership. The support manual and videos are helpful in navigating the control panel and the ClubExpress staff are super helpful and quick to respond if any issues arise. They are also continuously working on creating new features for ClubExpress and improving on old ones. Review collected by and hosted on G2.com.

What do you dislike?

The website management tools are my least favorite. They are somewhat clunky and even though you don't need to know HTML to use, the tools are sometimes difficult for someone who is less tech oriented. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Because ClubExpress combines all these different tools into one website platform, it is a great resource for the Association. It allows more people in the Association to not only have ownership over different tasks or tools but as the Board shifts to a new Board, it allows others to pick up where they left off and not have to recreate the wheel, or the conference registration for example. The features that ClubExpress provides also saves our organization money by not having to subscribe to several different platforms to take care of these tasks. Review collected by and hosted on G2.com.

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Data Center Engineer / Network Engineer
Computer Networking
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Club Express is a single platform for addressing multiple requirements.

It is really priced well compared to other options we reviewed.

Web site management is great for both public pages and member-only pages.

Membership management is top-notch.

Communication tools are awesome.

The Calendar and event Planning tools are very nice too.

Excellent support and a vast array of video training are available.

Human support. although not instant) is very good. Review collected by and hosted on G2.com.

What do you dislike?

Menus for administration are a bit less intuitive than they could be.

Video is great for overall training but...

...A searchable knowledge base of HOW TO articles would make finding individual solutions easier.

Club Express support used to answer immediately, now I need to leave a message and wait for a return call.

While calendars are very nice in general, you cannot subscribe to calendars to show them on your personal google calendar or other calendars.

We need a webcam solution so still images can be updated every few minutes rather than streaming video.

- We have bandwidth limitations where our cameras are used and images won't update due to a caching issue with modern browsers. The user needs to manually clear their browser cache to see updated images. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ClubExpress is an inexpensive solution for hosting your website and providing club membership management and services. When we compared it to several other solutions, including those claiming to be aviation-specific, we could find no other solution as feature-rich and/or price-competitive. That said, it doesn't matter what kind of Club you have. ClubExpress helps spread management of your web site and member services to multiple people. In our club's past, only one person knew how our website and financials worked and we were too dependant on that one person. And it was a herculean responsibility and at the same time risky for the club. Now, the workload is better distributed. And, if someone leaves the club, virtually anyone else can step up and handle various tasks. They can also call ClubExpress for support if they need to so. We are a member-volunteer club. So, spreading the workload among several people instead of placing it on the shoulders of one person or a just few individuals is highly preferable. The workload is decreased and continuity, when members come and go, is assured. The best part is, everyone, even our board, spends more of their time just enjoying club activities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Web site management - All in one GUI solution. (Even I can use it and so can anyone in our club )

Membership and Dues management - (This is top quality for dues collection & record keeping.)

Communication control (email and forums are easy to set up, manage and keep under control)

Document and Image management (This is way better than the sloppy google drive we used to us)

Calendars (Way easy for every member and/or committee to use)

Event Planning (This can initially seem a bit complex but works well once you figure it out).

Photo Albums (Members manage their own Albums and share pictures publicly or with members only)

Donations management for our youth scholarships. (This has simplified donations and record-keeping) Review collected by and hosted on G2.com.

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Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Tons of functionality for our organization, everything clearly documented, and great unlimited tech support. We have integrated our event and class registrations to accept credit card payments, installed a membership system with multiple member types, added a store for t-shirts and other items, integrated donations, and built a customized website with no coding other than tweaking a little HTML. The pricing model was very appealing, charging only for actual members while allowing a larger non-member email list. Review collected by and hosted on G2.com.

What do you dislike?

There isn't much to dislike. There is no direct API access to the database which would be useful but hasn't been a new handicap. The latest release added an optional custom reporting module that compensates for an API to a large degree. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have special requirements, discuss them with ClubExpress. They involved knowledgeable people in the sales process who can explain the product very well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have now implemented a full class schedule and a membership system both of which we did on an ad-hoc basis before. We customize emails to specific distribution lists and track and correct bad emails. GDPR privacy is built in so users can unsubscribe or even ask to be forgotten. Review collected by and hosted on G2.com.

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President Emeritus
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1. The software is straightforward to use, even for users without technical skills.

2. Pre-designed websites are professional-looking and attractive. You can get your web site up and running quickly.

3. ClubExpress customer service is outstanding. They are very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike?

There are a few screens our group would like to customize, but we recognize that there are tradeoffs one. Just make when using a product that is designed to be used by many groups. We’ve always been able to find a workaround. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Talk to other organizations who use Club Express commit. ClubExpress will almost certainly have an organization similar to yours who uses their product. Being able to talk to someone with needs similar to yours will go a long way toward making you and your decision mKers comfortable with making the leap to ClubExpress. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Updated and easy to maintain web site. Our online presence is professional and we can maintain the site ourselves, without having to pay someone else to do it.

2. An event planning system which included an RSVP function that can be used by people with few technical skills. Our members (average age is 60-65) have been able to learn how to register for events. The result is improved budgeting and planning since we know attendance numbers ahead of time.

3. Improved reports to help us keep track of membership, event attendance, etc. ClubExpress reports exceed our expectations. We spend much less time gathering information now that everything is in one database.

4. We wanted our club members to be able to pay for memberships and event fees without having to leave the web site or use a third party provider. The ClubExpress solution is seamless. Review collected by and hosted on G2.com.

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Senior Chemist
Chemicals
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Having never done any html or website building, but some previous basic coding experience (15 years ago), the website building end is very simple and easy to use. Not only is it easy to make pages, but it's easy to make they consistent, professional looking, and interactive: very easy to add pictures, video, documents, etc. The front end is easy to use and look good.

Where the system really shines is the back-end. You have ways of recording and signing up for work/volunteering, register for free events for automated email reminders, register and collect payments for NRA training courses, easily send out mass emails all the way to individual members and create email lists, online new member registration, all the automated emails, and online and automated renewals. As the Club secretary, this does a lot of the work for me and organizes the work I have to do. Review collected by and hosted on G2.com.

What do you dislike?

Only "dislike" was our initial set-up; we got the high plan, but still had to do a lot of work initially. However, given the system, it's better for Clubs to pay for the higher end service plan--but not the most expensive plan. Either way you have to work on the system and use it to "figure it out," but ClubExpress makes it very simple and intuitive to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's very easy to use and has a huge back-end to handle a lot of the administrative side of any Club organization. Also, if you like something you see on our webpage (sheboyganrifleandpistol.org), contact me, the Club secretary, and I can help you out and let you know how I using ClubExpress or simple html code to do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have not gone through our renewals yet; however, I have been in contact with out Clubs that have and it will save us a ton of time come renewals. Our renewals have multiple charges, fees, and donations and we set it up already and are ready for the renewals. Instead of creating a gigantic excel file to document every dollar and indicate the payment was for, ClubExpress's system will segregate the money so it's easy to back track and know where the renewal money should be going: renewal, raffle, or fees. Furthermore, we had to update the member's contact information; now members update their own contact information.

We used the online registration for our Club NRA instructor and collected payments and student information. This automates a lot of the administration work and once again organizes the money for the treasurer to have information for his/her records.

Our revitalized website has been caused a spike in new membership applications. In 2018 we had 17 new signups and went through 26 people on the waiting list. If there to continue, eventually our membership rolls would be less than our max membership of 325 members. Then our Club would have to either cut costs or increase dues; either would make membership less desirable. So far this year, our new website went live early in the year, we have 22 signups.

Finally, a lot of people and especially the members have commented on the new website. They really like the freshness and additional information that is now easily available to them; additional front-end website bells and whistles: documents, photo albums, each calendar page being possible to be a whole new webpage, online registration, and member contact information. Review collected by and hosted on G2.com.

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Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the one-in-all features. You've got a membership database that links to events and also links to a non member database and let's get excited about the financial connection with QuickBooks. It makes my job as a single staff for a medium sized association much more efficient and productive! Review collected by and hosted on G2.com.

What do you dislike?

The widgets for the newsletter and some templates are not powerful or creative enough. This part is a bit behind the times, but they are developing new things and upgrading parts as fast as they can. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend this product. It is a useful, efficient and cost effective tool for non profits or any organization! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a one-in-all website and database management solution has made by job more efficient, made me more productive and has provided benefits to the members of the association. This product is a wonderful tool and resource to a single staff or small staff organization! Review collected by and hosted on G2.com.

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Artisan
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have been using CE for 5 years and it has transformed how we do business. Our membership has increased by 50 percent and we do everything possible on the CE platform. We extensively use the email Photo and Calendar/Event modules. As webmaster I especially like the security options and that I can delegate certain pages and functions and not worry about some other part of the website being messed with. To top it off the documentation and support are stellar. I have never in my 35 years of messing with computers have I worked with a more responsive software provider. They are the best. Don't look any further for a club oriented software solution. CE has it all. Review collected by and hosted on G2.com.

What do you dislike?

I would have to think hard to find any real dislikes. CE has implemented more and more ease of use features over the years and I expect that thay will continue to improve the product in the future. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We do the bulk of club business communications and event registrations with this product. We also document via photos all events for the education and enjoyment of the club members. The members can also post their own photos as they desire. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The integration to manage member data and renewals, calendar events, the website, and email communication has significantly reduced the administrative time of our volunteers. ClubExpress's functionality is well thought out, mostly intuitive, and easy to use. Their contextual help and manual are detailed and up-to-date. Phone support has been fabulous. Review collected by and hosted on G2.com.

What do you dislike?

We had a few challenges in the set-up stage, but CE worked through them with us. Photo management could use improvement for sharing images and being able to submit photos for events, competitions, and reviews. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It will still take your team a significant amount of time for set-up and learning the system even if you pay for help to implement. Start simple. We had board members super excited about lots of new functionality. Hold them back until all of the base functions are learned by their coordinators and a majority of members are in and using the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our club went from spreadsheet management of members with separate WordPress website and email programs to the single integrated platform. We are increasing our member size and adding activities using less volunteer time. Review collected by and hosted on G2.com.

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Freelance Digital Marketing Manager & Content Writer
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We choose Club Express because it met most of our needs. As a small cottage owners’ association, we don’t have a big budget for website maintenance, membership renewal and marketing activities. We had almost given up, thinking we would need to have a custom solution which would have been cost prohibitive. While CE isn’t the fanciest platform, and the user interface isn’t the best, it delivered all of the things we had been lacking, without too much headache getting migrated from our old website and getting up and running. I am a digital marketing professional by day, and I’ve seen lots of platform demos and used many technology solutions as a system administrator. I think CE offers a good compromise for any organization with an ongoing need for membership management. It’s a website platform, member database, offers a way to collect donations and a way to sell other intangible “products” like additional services, event tickets, and more. We especially liked the fact that CE offers a user portal where member info is self managed. Keeping member info up to date and ensuring we were communicating with our members about their renewal status and other services we offer was very very time consuming. Now that we are on CE we are able to do it all - in a fraction of the time. My one piece of advice for anyone new to CE: take time in the beginning to properly understand how it works, and take the time to properly configure many of the automations this platform offers. It will be automatic, but you have to set it up first. If you don’t take time in the beginning to do these things, then you will feel disappointment. Especially if you aren’t tech savvy, please understand that technology is only as good as the effort you put in. Once you do, you’re golden! Review collected by and hosted on G2.com.

What do you dislike?

Main thing I dislike is the administrative user interface. It is not intuitive and even for a digital marketing pro like me was really difficult to navigate without reading the guide. Seems sort of outdated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take time to understand how it works and take time to configure your automations in the beginning! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Member self-management and automated renewal notices and other automations you can set up is the best aspect of this. Review collected by and hosted on G2.com.

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Chief Executive Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the flexibility of the online app and it works great for multiple applications, wether you're a Ski club with 10 members of a Chess club with 200 members, this will work great on all fronts. Review collected by and hosted on G2.com.

What do you dislike?

It does take time to learn, it's not as easy and user friendly. There's definitely a learning curve but they have amazing support when you get stuck. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes, I definitely recommend Club Express, although not the easiest to use but it is so versatile and it will work for any club big or small. There are many more platforms out there and I have tried many of them and most of them are not as versatile, they are for specific types of clubs or organizations. This one (Club Express) is not only versatile but it is also ery affordable. It allows you to charge club members automatically via Credit Card or via Paypal. You can send messages to a specied group within the club or to all members. It also gives people (depending on the setup) the opportunity to try the club before joining, sort of like a trial version. The system has several modules that works really well. You also have some powerful statistics and reports that you can provide to your club board or even members. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For us, we have a film club and for a long time we were looking for a platform to that would work exactly how we want it to work and we've looked at several other platforms and they just didn't/couldn't do what we wanted it to do and this platform does a good job. Review collected by and hosted on G2.com.

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Executive Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ClubExpress has allowed our association to have a singular location for every facet of our work. It provides a place for us to connect with our members and keep them updated on news and events. Registrations for events, membership renewals, and all payment transactions go through the same portal. And, customer support has been outstanding. Review collected by and hosted on G2.com.

What do you dislike?

To be honest nothing big comes to mind as an answer to this question. I sometimes feel inadequate to make big changes to the main website but that is more a user deficit and not the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take a good look at Club Express. I believe you will find an extremely valuable product that integrates all facets of business into one platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We now have all membership, joining and renewing, as a part of ClubExpress. We also have all event registrations and payments through CE. Everything we need as an association is contained within ClubExpress. I believe it has capabilities beyond what we are currently using. That's exciting to know that we can grow into even more functionality. Review collected by and hosted on G2.com.

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Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ClubExpress gives us the ability to have no-technical club members manage their own areas of the website without coding or special skills. Most clubs need this ability. We have kept it for many years now. Also, the pricing model of cents per month per registered club member is so cost effective. Review collected by and hosted on G2.com.

What do you dislike?

Some programmers will tell me they dislike that its template and user friendly, which means they don't get to tinker with code. (too bad). A club is run by its members and we shouldn't need an IT degree. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend for you to go for it. You won't look back and you won't regret it. This has been the easiest web site to maintain and still give rich functionality to our club members. Our Social Director manages all the events on the website, the sailing school director manages the school pages, the secretary manages all the email blasts to current members and I could go on. None of these people have programming or website skills. Easy to use, easy to setup and made for clubs. We have a stable and consistent web database for our club and a public website for visitors and potential new members. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Members log in to get events, pay their dues, find other members contact information to keep in touch. Share pictures, read the news. We also use it for the email blasts once a week, using all active members of our club website. Review collected by and hosted on G2.com.

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Happily RETIRED😎👍😀🎉
Food & Beverages
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love that it’s a multiple use program for different people in the organization. So for instance the membership Guy and whoever else is in membership team can know immediately if someone signed up and past,The Calendar feature is very good especially to have people notified, to have the website of the event in bedded into the calendar, and then you can register yourself or other members. Another feature I like is the ability to except photos directly into the program while we are still in our meeting. I believe the program is very feature to rich. Review collected by and hosted on G2.com.

What do you dislike?

This is difficult to say as I’ve only been stopped a couple times and when I was stumped I called Club Express and talk to their friendly customer service people and how do I answer within a couple minutes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get fast and reap the benefits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One problem that I had was to use a sort of our membership database but it wasn’t one of the canned features so I called Club Express and they told me how to export it into another file which made it very workable for me. Again , contacting Club Express customer service is always a quick phone answer and a quick answer to your question. Review collected by and hosted on G2.com.

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Sr. Front End Developer (Contractor)
Entertainment
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The integration of calendar, accounts, website and communications. Review collected by and hosted on G2.com.

What do you dislike?

Website:

- The website and it's features are still in 2005-2006.

- As admins you have hardly any control over website design and customization. Simple aspects like custom URLs, URL aliases are not available. There is no sandbox/test environment to test your changes and the preview feature doesn't really do it's job.

- The site keeps adding extra line breaks, blank paragraphs, and divs.

- It is almost impossible to search images and documents. That search features needs a serious update.

- Instead of custom pages, it is better to let users create their own content types and manage pages.

- There is no documentation on what are the image size recommendations, also if you can add your custom JavaScript, if JQuery works on the site and how to inject it.

in one sentence - give admins more power.

Emails

- OMG, writing an email from the editor is a major test of patience. We are NOT in 1990s. Please please update that.

- You can't create custom user lists. It's always all or none.

- Creating lists is not an easy task in the system.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are better options out there. It is okay to put more money out rather than having a constant headache. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're trying to solve the problem of using one system to manage the communication, accounts and the website for Evanston Running Club.

Benefits - Clubexpress has these aspects but are not really usable/customizable. So at this moment - none. Review collected by and hosted on G2.com.

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