AN
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Easy to find a way in the club."
5/5
What do you like best about Club Automation?

Good customer service and the club is very clean. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Need to update the lights at the courts. Review collected by and hosted on G2.com.

LY
Leann Y.
Mid-Market (51-1000 emp.)
"Innovative, user friendly, easy to train staff"
5/5
What do you like best about Club Automation?

I love the ease of use and ability to train 30+ staff. It offers the capabilities our club needs to operate and collect revenue. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

I prefer the ease of setting up program registration was easier. Customer Service support is sub par. It takes weeks to get a response, and sometimes we never get a response. Review collected by and hosted on G2.com.

Mariah E.
ME
Mariah E.
Mid-Market (51-1000 emp.)
"CA is a great tool!"
4/5
What do you like best about Club Automation?

THe best parts of CA are it's easy to use navigation system. It is easy to link accounts, track usage and keep in contact with our members. I love that it has the Anniversary and birthday feature so we can help our members feel truly integrated into our community here. Little details like that matter to people! Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

I really do not understand all of the user defined fields and when things get switched around it can be so hard to efficiently use the system. I would love for some of the fields that we do not use to be eliminated. But I am sure they get used by other users. Review collected by and hosted on G2.com.

Response from Joshua Shepherd of Club Automation

We really appreciate the feedback and I've passed your insight over to our Club Automation Product Lead.

Verified User in Facilities Services
AF
Verified User in Facilities Services
Mid-Market (51-1000 emp.)
"Easy Going"
4.5/5
What do you like best about Club Automation?

Having everything in one place. As well as the app. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Not being able to register for Intramural leages through the site Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Not worth the money. Not the support and quality product we were sold"
0/5
What do you like best about Club Automation?

It is pretty, but they do not support it. But they continue to increase the prices on you. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

This is very expensive software and even if they tell you that if you are unhappy you can leave they will require a five year agreement and hold your customer data hostage. I would never Review collected by and hosted on G2.com.

Response from Rachel Haney of Club Automation

Hi there – thank you for providing this feedback about Club Automation not meeting your expectations. We never want our customers to feel misled or not supported. Our team would love to connect to talk through your organization's specific needs and help come up with a plan to set you and your staff up for success. Simply email us at support@clubautomation.com with G2 in the subject line to get you connected with the right people to get this conversation started.

Verified User in Consulting
UC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"Club auto makes it easy for me to access members information and help members set up accounts."
3.5/5
What do you like best about Club Automation?

Club Auto is great because it can be very straight forward. It is clear who has an active membership and who does not. Adding member information is easy and setting up user groups is very self explanatory. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Sometimes it is difficult to understand information presented within club auto. For example reading statements can be confusing unless you have been taught what you are looking at. Also it would be nice if it was easier to change the primary user on an account and link billing in a quicker way. Review collected by and hosted on G2.com.

DS
Denise S.
Mid-Market (51-1000 emp.)
"Excellent Application"
4.5/5
What do you like best about Club Automation?

Ease of creating classes and programs.

Ease of looking up member accounts.

Comprehensive choices to build reports to manage our business well.

Ability to see all in the club's app. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

The invoicing is very confusing to our members. They are unable to see the breakdown of what their monthly charge was applied to. We can see it by clicking on a hyperlink, but the member cannot. Review collected by and hosted on G2.com.

Austin C.
AC
Austin C.
Mid-Market (51-1000 emp.)
"User friendly"
3.5/5
What do you like best about Club Automation?

I like that it is a web browser, and simple to use as a member. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Reporting has been dificult to get accurate numbers. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Best software ever"
5/5
What do you like best about Club Automation?

I absolutely love club automation and consider it the best software for any health and fitness clubs looking to transfer over. The ease of use is like no other. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

The customer service team can sometimes take days to get back to you, so luckily we don’t run into many issues. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Great for using for your health club!"
4/5
What do you like best about Club Automation?

It’s a great tool for keeping track of how many of your members are coming into your club. You can also run POS on it and schedule classes, lessons, and appointments! Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Not completely accurate for tracking DAILY use (ex, if someone comes in multiple times a day it tracks all of those times). Also can get very slow speed at times. Review collected by and hosted on G2.com.