Easy to find classes, time slots, and member data both on the desk top and app. Review collected by and hosted on G2.com.
The number of clicks it takes to get to the class roster. Review collected by and hosted on G2.com.
Club Automation's scheduler has been the most helpful aspect of the software. It allows us to fit systems into our business rather than our business into systems.
Club Automation has allowed our club to implement new programs with ease while solving pain points such as member communication with an automated approach.
We have been able to expand on our software stack with API integrations for member retention to further accelerate business growth.
As "Super Users" we are always learning and finding new opportunities. Club Automation's customer support has given us the ability to voice concerns and suggestions with ears up the management chain.
We are proud partners of CA. Review collected by and hosted on G2.com.
Some downside to Club Automation include some inconsistencies around reporting and scheduling.
While the reporting in Club automation is robust yet simple, we find inconsistencies in data formating and available data across different reports.
The inconsistencies in scheduling prevent us from really operating some club offerings in the most desired ways. For example, service schedules (ex: Tennis, Swimming, Personal Training) vary in how they are presented, either resource based (Courts) or provider based (Personal Trainer) and is not able to be changed which prevents us from allowing visibility on the mobile app and online and adding additional services. Review collected by and hosted on G2.com.
Hi Mike - thank you for providing feedback on how your team is leveraging Club Automation! We appreciate your detailed feedback on opportunities to improve scheduling features and will pass this back to the Product Team!
We switched to Club Automation from CSI Spectrum for our membership tracking and billing, and we can already see a huge improvement of quality and customization. It is also web-based, unlike our other platform, so staff can use it anywhere and it allows our members to use it themselves! They are able to sign in and register for programs, pay their bills, look at statements. All of this information was coming from the front desk before so this takes a huge burden off them. Plus, they have an app that is connected to the platform as well! Review collected by and hosted on G2.com.
The implementation of a new platofrm from another is never easy, and this was no exception. The sheer amount of data that needed to be tranferred overcaused a few hiccups, and members learning a new app is always a challenge. I also think CA could try to include more club staff members in their onboarding training, rather than just their main contacts. Review collected by and hosted on G2.com.
Hi Shannon - thanks so much for taking the time to give us feedback on your switch from CSI Spectrum to Club Automation! It’s so great to see that your staff, especially your front desk, is already spending less time manually inputting information into the platform and spending more time engaging with your customers.
We also appreciate your feedback on broadening onboarding training to a bigger audience and will pass this suggestion back to the team! Did you have a specific role or group you wish was included in the onboarding training?
It has been pretty easy to use and like the visual layout of the courts. Review collected by and hosted on G2.com.
As head tennis pro that I do not have the ability to do certain things. I typically have to seek out an administrator to help with specific calendar issues and billing issues in order to resolve the situation, where I should be able to take care of the issue on my own. Review collected by and hosted on G2.com.
Hi Ellen -
Thank you for providing feedback on how Club Automation is helping to schedule and run tennis operations with your organization. It sounds like your club manager is working with our team to get certain improvements for you, but feel free to reach out to your dedicated support team if you have any further issues!
Many different functionalities. So many ways to set up and change. Review collected by and hosted on G2.com.
User unfriendly at times. Functions are hard to navigate, Review collected by and hosted on G2.com.
Hi there - thank you for taking the time to provide this feedback! The team has been working hard on some exciting UI navigation updates that will be rolling out in Club Automation over the next several months that should address some of your frustrations. We're glad to hear that the calendar functionality is helping your members better navigate your club's schedule.
Its easy to work and easy to manage, not much hassle. Review collected by and hosted on G2.com.
sometimes could be slow, sometimes it acts up when im trying to add a client Review collected by and hosted on G2.com.
Hi Ibrahim - appreciate you taking the time to provide this feedback! We're glad to hear that Club Automation has been easy to manage and will pass back your feedback to the product team about the lack issues.
This is the best gym software I have used. The data is readily available. the aesthetics are pleasing. the pace is quick. effective all around. Enting new data makes sense. Rining up[ a transaction is fast. Review collected by and hosted on G2.com.
The Personal training scheduler is Not great. Rescheduling and mobing sessions could be way faster. Review collected by and hosted on G2.com.
It is easy to use and presents a lot of data. Review collected by and hosted on G2.com.
Sometimes I cannot put in the attendance on my cell phone because it does not seem to scroll to the right far enough. Review collected by and hosted on G2.com.
The automated processes. Pricing, grouping, and distribution is done automatically for things such as reservations, making it easy to communicate with the customer. Review collected by and hosted on G2.com.
Club automation can be difficult to get the hang of, as there is many small details to learn. I think the events tab could be rearranged more clearly. Review collected by and hosted on G2.com.
Hi Faith - very much appreciate you taking the time to share your feedback! I'm glad to hear that Club Automation has automated scheduling, pricing, reporting and more for your organization. I would love to connect to hear more about some of the features that took longer to learn to improve onboarding for future customers. If you're interested in jumping on a quick call, please email marketing@clubautomation.com with "ATTN: Rachel Haney" in the subject line to get something scheduled.
It's organization of website materials. I can navigate the website easily. Review collected by and hosted on G2.com.
There is nothing I particularly dislike about Club Automation. Review collected by and hosted on G2.com.