# Club Automation Reviews **Vendor:** Daxko **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 58 ## About Club Automation Club Automation is more than a management solution; we are the catalyst for success in health and wellness clubs, athletic clubs, and gyms. Trusted by facilities across the U.S. and Canada, we provide an all-encompassing, web-based platform designed to streamline your operations and drive growth. Innovative Tools for Seamless Operations Our platform simplifies business management with advanced member management tools, cutting-edge digital marketing, seamless payment processing, and robust member engagement features. By automating daily tasks and delivering real-time insights, we empower you to focus on creating exceptional member experiences. Fuel Your Growth and Engagement As part of the Daxko family of brands, Club Automation is committed to helping you expand your reach and retain more members. Our integrated solutions are designed to optimize every aspect of your business, from attracting new members to enhancing their journey. Join the Leaders in Fitness and Wellness Discover how Club Automation can elevate your facility to new heights. With our cutting-edge technology and unwavering support, we empower you to achieve excellence and lead in the competitive fitness and wellness industry. Connect with us today to ignite your growth and transform your business. ## Club Automation Pros & Cons **What users like:** - Users find Club Automation's **ease of use** exceptional, enjoying simple navigation and seamless program registration. (12 reviews) - Users praise the **incredible customer support** of Club Automation, highlighting responsiveness and expert assistance. (5 reviews) - Users appreciate the **ease of scheduling** with Club Automation, finding it user-friendly and visually appealing. (5 reviews) - Users value the **easy setup** of Club Automation, which enhances efficiency and simplifies operations in dynamic environments. (5 reviews) - Users find that **Client Management** in Club Automation simplifies operations and enhances efficiency across various business areas. (4 reviews) - Users celebrate the **excellent customer support** from Club Automation, which greatly enhances their overall experience and satisfaction. (4 reviews) - Efficiency Improvement (4 reviews) - Helpful (4 reviews) - Users value the **easy navigation system** of Club Automation, enhancing their ability to connect and organize activities. (4 reviews) - Booking Ease (3 reviews) **What users dislike:** - Users face **poor usability** with Club Automation, struggling with navigation and encountering numerous functionality issues. (9 reviews) - Users report **app issues** with Club Automation, including glitches and unnecessary steps affecting efficiency and usability. (5 reviews) - Users find the **absence of essential features** in Club Automation frustrating, impacting efficiency and daily operations. (4 reviews) - Users encounter frequent **system glitches** with Club Automation, leading to frustrating errors and inefficiencies in functionality. (3 reviews) - Users find **update issues** with Club Automation frustrating, as glitches hinder functionality and disrupt usage experience. (3 reviews) - Users find the **UX improvement** necessary as navigation is often confusing and lacks user-friendliness. (3 reviews) - Data Management Issues (2 reviews) - Inadequate Reporting (2 reviews) - Lack of Features (2 reviews) - Users find the **invoicing confusing** , leading to frustration due to lack of clarity in monthly charge breakdowns. (2 reviews) ## Club Automation Reviews ### 1. Club Automation has been great for our business! **Rating:** 4.0/5.0 stars **Reviewed by:** Julie C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Club Automation?** Club Automation is very different from our previous software, but after using the new software for 6 months now, it has streamlined our business and saved me time each day! The software is great and manages our busy gym business very well. **What do you dislike about Club Automation?** The personal training schedule- we came from using Mindbody for that portion of our business and Club Automation is pretty antiquated compared to Mindbody, however I have heard that a scheduling update is coming soon! **What problems is Club Automation solving and how is that benefiting you?** Prior to using Club Automation, we were using two different software companies to manage our business. Since switching to Club Automation, I have been able to decrease my overall workload and our business runs smoother. ### 2. Easy Lesson Scheduling and Court Sheet Access That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Parrish S. | Associate Wealth Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Club Automation?** It is very easy to schedule lessons and see the court sheet without having to always call in and check availability. Saves time on both sides **What do you dislike about Club Automation?** It does not work well at all on cell phones via safari. If there is an app, I have not tested it out yet. **What problems is Club Automation solving and how is that benefiting you?** Saving time and also making court management & timing simple and straight forward ### 3. Smooth and User-Friendly Membership Management **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron C. | Grocery Stock Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Club Automation?** I like how Club Automation is simple to use and runs very smoothly. The software makes my job a lot easier on a daily basis. I also value the user report, as it allows me to track our current membership sign-ups every day, weekly, and monthly. The initial setup was very easy. **What do you dislike about Club Automation?** The notes could be improved by being easier to find on each member's account. **What problems is Club Automation solving and how is that benefiting you?** I use Club Automation to track members and create new memberships easily. It simplifies my daily tasks, offering smooth operation and helpful user reports to monitor membership sign-ups. ### 4. All-in-One Solution That Streamlines Club Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy T. | Membership manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Club Automation?** Club Automation makes all our processes so much easier. It's seamless integration across all the different areas of our business makes my job as membership manager so efficient. It's an email platform, a payment processing platform, a reporting tool, a member management platform & a court booking system all in one. The customer support is also incredible - I have never struggled to contact someone and get the information I needed to execute. **What do you dislike about Club Automation?** I wish the member side and the member portal was a little more streamline. The app is great for many areas but doesn't completely give the customer the control they would like. **What problems is Club Automation solving and how is that benefiting you?** All of them! It sounds so silly but we were using 5 different platforms before to manage our membership base and this has streamlined all of them. It makes the communication with our members so much simpler and brought us into the 21st century! ### 5. Comprehensive Scheduling with Some Improvement Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Cheyanne O. **Reviewed Date:** December 15, 2025 **What do you like best about Club Automation?** I find Club Automation really helpful because everything we need for our clients is on one software. I love being able to see my entire week's schedule on one screen, along with the entire facility's schedule. I like that it is web-based, so I don't have to download anything on my computer or device. I also appreciate that the new scheduler is compatible with the app, allowing me to see my schedule and schedule clients from the app, not just the web browser. While the new scheduler still has a few kinks, I overall like the new version. The initial setup was pretty easy, and even though it took me a few days to get the hang of the features, it's pretty self-explanatory in my opinion. **What do you dislike about Club Automation?** On the new scheduler specifically: I would like to be able to see the blocked time specifications, and not just see the words 'blocked.' I want to see why I blocked that time. Secondly, I want to be able to repeat blocked times. Right now, I can repeat personal training sessions for multiple days or weeks, but I cannot repeat blocked times. As of right now, those are the two biggest things that I have an issue with, as do most of my coworkers because we use the blocked time feature often for meetings. **What problems is Club Automation solving and how is that benefiting you?** I use Club Automation to have everything needed for our clients in one software. It helps me see my week's schedule along with the facility schedule on one screen, making scheduling personal training, group classes, and admin tasks easier. ### 6. Work in college recreation setting using Club Automation/RecAuto **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Club Automation?** I really like the interface. We came from CSI, so the club automation/rec automation side is much easier to navigate, and it doesn’t look like a dinosaur. **What do you dislike about Club Automation?** No locker module for our operation; check in system does not connect to our controlled access point. There is also no master schedule to show everything that is going on in our building for the entire day, including rentals, fitness classes, etc - you have to go area by area. **What problems is Club Automation solving and how is that benefiting you?** Member access, online payments (revenue generation is a priority for our department). Communication center makes it easy to reach out to member base and students **Official Response from Rachel Haney:** > Hi Kaitlyn - thank you for providing how your university recreation team is leveraging Club Automation! I've made note on your request to include a locker module for the product team to review. What controlled access point is your facility using to pass that back to the team as well. ### 7. Club Automation Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Club Automation?** I use Club Auto frequently (multiple times a week) at the sports club I work at being both a front desk clerk and a membership representative. I really like the membership system, it is intuitive and provides all the information you need in one or two screen and allows you to see everything at a glance. It also allows for easy customer support, being able to quickly find what I need makes troubleshooting quick and easy. **What do you dislike about Club Automation?** I think some of the UI is a little bit dated, which I know they are fixing with updates. It would also be cool to have a computer application or desktop application instead of a web browser for more legitimacy. **What problems is Club Automation solving and how is that benefiting you?** It is helping with member management and billing, making sure that all of our members have accurate, recorded billing as well as tracking data like membership age, type, how many accounts, etc. ### 8. Unreliable Service with Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** Derek P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Club Automation?** Nothing **What do you dislike about Club Automation?** I don't like anything about Club Automation. I find it to be the worst company I've ever used in my professional career. They don't honor their commitments, and there's no one ever to communicate with. People don't return phone calls, there's always a different account rep, and I don't receive information when I ask for a payoff. There's zero customer service, and they're only good when trying to sell the software and collect money. The initial setup sucked. **What problems is Club Automation solving and how is that benefiting you?** None ### 9. Effortlessly Manages Daily Operations Despite Outdated Look **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany D. **Reviewed Date:** December 02, 2025 **What do you like best about Club Automation?** I love how Club Automation doesn't just solve problems, but it effectively runs the entire operation for our tennis, pickleball, racquetball, and fitness center, allowing us to fulfill our daily tasks efficiently. Its navigation is exceptionally easy to use, which is crucial when working in such a dynamic environment. I appreciate that it offers a simple and straightforward user experience, as having an uncomplicated system is beneficial for productivity. Additionally, the initial setup of Club Automation was very easy, reflecting its user-friendly approach. **What do you dislike about Club Automation?** I feel like the appearance of Club Automation could use some work. It's just not appealing and seems blocky, like a first version. This aspect knocks off two points from my overall rating. **What problems is Club Automation solving and how is that benefiting you?** I use Club Automation as the main system at our tennis and fitness center, making daily operations efficient with its simple and easy navigation. ### 10. Robust System, Stellar Support, Needs Better Setup Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Erica B. **Reviewed Date:** November 05, 2025 **What do you like best about Club Automation?** I truly appreciate the outstanding support team at Club Automation, which has been phenomenal from the very beginning. The onboarding experience was exceptional, and the continuous excellent customer service is a noticeable improvement over what we had with our legacy system. I love the fact that I can directly reach out and have someone troubleshoot our issues promptly. Even in challenging situations, the support team ensures we arrive at agreeable solutions, which has been fantastic. From my team's perspective, the platform has greatly enhanced our operations, especially in managing tennis and pickleball activities. The ease of booking courts, adding pros, and managing clients is remarkably superior compared to our previous system. Club Automation’s ability to streamline these processes has been a game-changer for us. **What do you dislike about Club Automation?** I find it frustrating that we cannot sell packages of guest passes that don't require signing into a specific class, especially for situations like holidays when we want to offer such packages more flexibly. Another issue is the reporting features, which I feel could be more user-friendly, particularly for onboarding new staff. It would be incredibly helpful if there were straightforward reports that didn't require extensive filtering, such as viewing all memberships and their expiration dates or upcoming payments without having to dig through too much data. Additionally, the setup process of Club Automation was not straightforward; it was very time-consuming and could have benefited from a shared workspace for easier management of materials and progress, particularly given our use of Google Suite as opposed to Teams. **What problems is Club Automation solving and how is that benefiting you?** I use Club Automation to automate pricing and discounts for memberships, simplifying court rentals and reducing manual tasks. It enhances client feedback through web and app services, and supports our daily operations across multiple entities. ### 11. Effortless Profiles and Registration, Super Helpful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Club Automation?** -Our Customer Service Manager - John Staufer is the best! Having a one-on-one person available to us with regular meetings was necessary from the beginning. We are very happy with this program. We can address our needs without calling the customer number constantly. -Creating Profiles - very easy -Registering for programs - very easy -Reporting - very helpful -User Groups are easy to understand -Check in process is very easy -POS reports are simple to navigate **What do you dislike about Club Automation?** -Too many steps when changing a membership -We're unable to manually change the status from Expired, Cancelled, etc (system pulls old info, not always the most current) -Communication Center - still needs a little help. Some features are not working properly (ie. emailing primary member - if this worked, it would be much easier to email parents of our under 18 membership population regarding programs, etc) -It would be nice to see the POS pull all combined charges to the main member - if we need to apply charges to other family members, they either get put in as a payment on account or are charged separately on each profile. -It would be nice if we could see the NOTES on the first part of the profile page, not just at check in. Notes tab is good but it doesn't always get referred to when bringing up a profile -Should decline or flag if duplicate emails are in the system on multiple profiles. -Wished we had more time during our roll out to go through data in our system - we would have liked more time to "clean up" our old system before we launched our new CA . Also, mention to new customers not to roll out new system on billing day. **What problems is Club Automation solving and how is that benefiting you?** Better reporting than our previous system! ### 12. Club Automation is the best solution for our club! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Club Automation?** I love that Club Automation offers front and center for support for our team. The company is constantly listening to our feedback and making updates that improve our user experience, both for our members and employees. Also, having John Staufer is the best thing we could ask for! CA is easy to use and train on, so that we can roll out camps and programs with little to no business interruption. **What do you dislike about Club Automation?** I don't dislike anything about CA. The support we receive and updates are great. We trust that CA will listen to our feedback and will continue to grow with us as we do. **What problems is Club Automation solving and how is that benefiting you?** Club Automation streamlines the process for our members to register for classes and programs, as well as manage their memberships. As the Business Manager, I can run all financial reporting with ease. I trust the reporting, and transferring data to Quickbooks is easier than ever. ### 13. I Love This Company **Rating:** 4.5/5.0 stars **Reviewed by:** Tamika L. | Fitness Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Club Automation?** I love the staff! They are always so friendly and helpful. If they don't have an immediate answer to my question or issue, they will go above & beyond to figure it out for me. Every team member has been a joy to work with. **What do you dislike about Club Automation?** So far, I haven't had a downside with Club Automation. It would be nice to be able to run the EFT Billing again when I wanted to, instead of having to manually run each credit card to collect unpaid balances. **What problems is Club Automation solving and how is that benefiting you?** Club Automation has helped me on billing mistakes, refunds, navigating in Club Automation, etc. I'm learning to have more confidence when dealing with Club Automation. Having a live CA team member available to ask questions is wonderful. The CA team always make me feel supported. ### 14. Setup Challenges, Reliable Now but Not Mobile-Friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Rob B. **Reviewed Date:** September 14, 2025 **What do you like best about Club Automation?** I appreciate that Club Automation handles payroll efficiently and allows seamless court bookings. It ensures that payments are processed correctly in all directions. I find it most useful that I can cancel and book courts anytime, giving me flexibility in managing schedules. **What do you dislike about Club Automation?** {"I found the initial setup process of Club Automation very challenging with frequent glitches and system breakdowns.","I experienced numerous errors with financial transactions, such as issues with charges not processing correctly and errors in payments.","I am frustrated that Club Automation is not mobile-friendly, which limits my ability to use the software efficiently on mobile devices."} **What problems is Club Automation solving and how is that benefiting you?** I use Club Automation for payroll, client charges, court bookings, and ensuring payments flow in all directions, which streamlines club operations. ### 15. All-in-One Membership Management, but Court Booking Needs Work—Especially on Mobile **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Club Automation?** It has everything in one place. Memberships are easy to manage **What do you dislike about Club Automation?** The court booking system is really bad. Especially on phone **What problems is Club Automation solving and how is that benefiting you?** it makes it easy to manage memberships and book courts in the same website ### 16. The perfect software for a fitness facility **Rating:** 5.0/5.0 stars **Reviewed by:** ivanna . | Shift Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Club Automation?** It is very easy to use and navigate through, the integration of being able to have personal training sessions along with regular memberships and purchases is absolutely amazing! You have everything all together, making it easy to differentiate different types of memberships. Creating a membership is a breeze, so is cancelling or holding one. It is also so nice to have a customizable home screen. **What do you dislike about Club Automation?** I would love to see an improvement in our POS, to possibly be able to upload images of different products in case for example a product flavor is unclear or the barcode isn't working. Sometimes there are glitches when trying to go to someone's POS straight from the home screen. After clicking a person's name sometimes it will pull up a Non-member Sale, rather than being on the person's account with their credit card attached. **What problems is Club Automation solving and how is that benefiting you?** We are finally able to integrate our personal training center and memberships together, rather than using two different softwares. Everyone's in the same place with their billing information which is really nice, especially when people want to buy something from us. ### 17. One Stop Operations Shop! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Club Automation?** Club Automation is reasonably intuitive and is capable of managing several aspects of our business at once. As an Operating System I appreciate that we can use CA to generate our business, bill and collect revenue from business generated, and track payroll for our staff who conduct our business. Essentially this is all tied together in CA. I can logically follow the thread of a transaction through it's entire cycle. I also feel that CA is relatively easy to learn and easy to teach staff how to use. **What do you dislike about Club Automation?** The unexplained or unresolvable 'glitches' in the system can be quite frustrating. Often the system does not do what it is designed to do for no clear reason. And we have experienced frustration over the years in working through these glitches. Customer Service can be spotty during these times in our experience. Also, when CA makes a weekly update, often certain features are 'changed' without our knowlege and not put back to its original function. **What problems is Club Automation solving and how is that benefiting you?** Running our business. **Official Response from Rachel Haney:** > Hi there - thanks for taking the time to provide your feedback! We understand the critical importance of system reliability to your operations. If you are open to it, we would love to connect you with someone on the team to chat through the glitches you are experiencing. Simply email us at support@clubautomation.com with G2 in the subject line to get this conversation started. ### 18. Club Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Club Automation?** Club Automations customer support is the best I have experienced in 39 years as a managing partner. Their general support is professional, complete and knowledgeable in every aspect. The help I have received from our dedicated customer experience manager was absolutely fantastic and a virtual partner in helping to operate multiple clubs. **What do you dislike about Club Automation?** Some of the format doesn't align exactly to our club operation and is always evolving which helps and will eventually be perfect. **What problems is Club Automation solving and how is that benefiting you?** Full funnel integration of prospect to member to increase sales ### 19. Comprehensive Member Profiles Make Front Desk Operations a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Stacy F. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Club Automation?** Member profiles are complete and help the front desk when members enter. **What do you dislike about Club Automation?** The hold and cancellation process seem too long. **What problems is Club Automation solving and how is that benefiting you?** No problems that I can think of at the moment. ### 20. Senior Relationship Coordinator **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Club Automation?** It's a good system for what our organization needs. **What do you dislike about Club Automation?** Ever since an update a few months ago it's more difficult to locate a member in CA. it used to pull right up with a few letters, now you basically have to type out the entire name a few different times before it will register and pull up the member. **What problems is Club Automation solving and how is that benefiting you?** I haven't seen or know of problems, just know that there seems to be quirks after they update or try to fix a problem. ### 21. The software is easy to use for both managers and staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Robin J. | Service Desk Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Club Automation?** It is easy to use for everyone, Scheduling is a breeze. **What do you dislike about Club Automation?** I do not like the way I have explain that I like everything. **What problems is Club Automation solving and how is that benefiting you?** Right now, all is great! ### 22. Informative assistance truly aids in navigating the system. **Rating:** 5.0/5.0 stars **Reviewed by:** erica j. | SNS Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Club Automation?** Easy to use icons help navigate the system. **What do you dislike about Club Automation?** Too many tabs on the left sometimes make it confusing to find where you need to go. **What problems is Club Automation solving and how is that benefiting you?** Recent updates ### 23. Overall very good program for membership for health club **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Membership Rep and Personal Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Club Automation?** The layout is simple and easy to follow. We're able to modify names of user groups as needed. **What do you dislike about Club Automation?** The monthly statements are difficult to interpret and membership reps spend a lot of time explaining them to our members. It would also be helpful if there was a section for self teaching/video learning section on how to run different type of reports or common fixes/work arounds. **What problems is Club Automation solving and how is that benefiting you?** Gives our club teammates a way to all work on the same program for scheduling and seeing important notes on accounts. ### 24. Working with Club Automation made our day to day operations easier and much more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce S. | Tennis Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Club Automation?** How easy it is to rearrange the court graph and make changes to lessons and programs. **What do you dislike about Club Automation?** Having to remove clients or pros from certain programs in order to cancel or move tennis courts. **What problems is Club Automation solving and how is that benefiting you?** Maximizing tennis court capacity and collecting fees. ### 25. Club Automations fulfills all our business operational needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christi G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Club Automation?** CA has great onboarding and training to where you feel you are up to speed and knowledgable about the product from the start. They also style the software to fit your individual needs so you aren't paying for things you don't use. Their support is fabulous too! **What do you dislike about Club Automation?** Not a lot of downfalls. The calendar functionality is a bit time consuming for trainers to schedule events but that is not a big deal. **What problems is Club Automation solving and how is that benefiting you?** We needed more customer outreach. Engage Pro helps us communicate and engage with our members, with automated emails and texts. Our website is professional and effective with a lot of calls to action. Reporting (kpi's) are detailed and easy to read. Simplicity for our desk staff to sign up new members. ### 26. club automation is not the most user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Club Automation?** The schedule for all the classes is easy to view. **What do you dislike about Club Automation?** We use CA for our group exercise schedule. It is too time consuming to add classes to the schedule. Too many steps are needed to cancel a class. There are updates to improve, those updates last a couple weeks and then back to the old stuff. Not user friendly at all. **What problems is Club Automation solving and how is that benefiting you?** none... an initial update was done to help ease the process to cancel a class but that was short lived. the next update erased that. ### 27. It's not quite there yet. **Rating:** 3.5/5.0 stars **Reviewed by:** Kim W. | General Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Club Automation?** I love how we can email or text members. The sign in is easy for our members when getting to the club. The customer service is AWESOME!!! **What do you dislike about Club Automation?** There are too many steps when entering in clients. I wish that it was integrated with Outlook or a personal calendar. I REALLY don't like that my instructors have to take roll in their classes even though the members check into the front desk. **What problems is Club Automation solving and how is that benefiting you?** Club A has wonderful customer service and I feel that they listen to my concerns! I appreciate that they are always trying to improve! **Official Response from Rachel Haney:** > Hi Kim - I appreciate you taking the time to provide this feedback. I do have some good news! You can connect your staffing schedule to a personal calendar such as Outlook. You can also enable a feature that allows member's front desk check in to automatically mark them attended for class to help free up your instructors time. I've connect with our Customer Experience Team and they would be happy to connect with you directly to ensure the set up is correctly. Simply email support@clubautomation.com and they'll take care of you! ### 28. Simple experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Club Automation?** It’s very easy to use and works when you need it. **What do you dislike about Club Automation?** Lacks a mobile app or website optimized for mobile devices especially small screens like phones. **What problems is Club Automation solving and how is that benefiting you?** Scheduling for clients. Club automation allows me to organize and manage my schedule in an efficient way. ### 29. The best for managing lessons for reserving court for coaches **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Club Automation?** It can help managing my day and sending email to clients and easy framework to learn. **What do you dislike about Club Automation?** I have not experience downside with the software yet **What problems is Club Automation solving and how is that benefiting you?** Since I haven’t had problem using this software so nothing yet at the moment. **Official Response from Rachel Haney:** > Hi there - thanks so much for sharing your experience using Club Automation. We're glad to see its been a great resource for managing your lessons. ### 30. It’s ok but clunky in some spots. Billing and program registration are some troubles **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan H. | Sales director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Club Automation?** Check in is nice. Being internet based is nice too **What do you dislike about Club Automation?** Reports and registrstion aren't intuitive. Its like a secret language to figure things out. **What problems is Club Automation solving and how is that benefiting you?** Its the software our health club uses for everything gym related but our spa and cafe have to use other software. Our club has to have three programs!!! ### 31. More up to date alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Laurence P. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Club Automation?** I like the interaface. It's pretty easy to read and view the scheduler. I like the ability to see class atendees and access their info right from the attendee screen **What do you dislike about Club Automation?** I'm not sure if this feature exists, but I would like email notifications on cancelations, updates in times, and new appointments added to the calendar **What problems is Club Automation solving and how is that benefiting you?** It neatly and efficiently aligns the appointments,a nd allows me to view all the resources for our club **Official Response from Rachel Haney:** > Hi Laurence - Glad to hear that Club Automation has been easy to navigate. There are a few enhancements rolling out in the coming months that should address most of your notification requests, but I'll be sure to pass this feedback over to our product team as they finalize upgrades! ### 32. It is not easily navigated from page to page **Rating:** 2.0/5.0 stars **Reviewed by:** Dina R. | Group Exercise Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Club Automation?** I do like that you can see class rosters. **What do you dislike about Club Automation?** Not easily navigated from page to page. Too many issues going back and forth **What problems is Club Automation solving and how is that benefiting you?** I don't know **Official Response from Rachel Haney:** > Hi Dina - thanks so much for providing your experience using Club Automation. Have you had a chance to use the software since the updated navigation was added earlier this month? Our goal was to improve these pain points with the new navigation. Has this improved the issues of going back and forth? Feel free to share any insight using the new navigation to support@clubautomation.com ### 33. Effective client management with ease of use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Club Automation?** It is very easy to use, allows for effective communication with client, it is easily integrated into my trainer schedule, and I like that clients are notified of their appointments. **What do you dislike about Club Automation?** Future scheduling for repeating sessions can be challenging to navigate. **What problems is Club Automation solving and how is that benefiting you?** Contacts my clients, gives me more time to focus on other things. ### 34. easy to use and multi club friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Anne G. | Health Fitness Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Club Automation?** Multi Club Friendly and great when staff is busy. **What do you dislike about Club Automation?** The scanner doesnt always work so must manualy check members in which cleads topotentially missing check-ins. **What problems is Club Automation solving and how is that benefiting you?** Scanner doesnt always check members in quickly. Sometimes have to refresh so the scanner will work. ### 35. Club Automation is very user friendly and intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah B. | Member Services Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Club Automation?** I like how I can customize my home screen main menu. **What do you dislike about Club Automation?** I wish I could more easily undo and fix transactions that are logged incorrectly. **What problems is Club Automation solving and how is that benefiting you?** It's very easy to see what members are signed up for what events and fitness classes. ### 36. good and very easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Chuck H. | director of performace, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Club Automation?** being able to access membership status and updating attendanc3 **What do you dislike about Club Automation?** not easy to change schedule, there were times we changed the schedule and saved it but went back to the original schedule. **What problems is Club Automation solving and how is that benefiting you?** signing members up for class **Official Response from Rachel Haney:** > Hi Chuck - I appreciate you taking the time to provide this feedback! Glad to hear that Club Automation is helping streamline your operations to get members signed up for classes and quickly accessing membership status and attendance. Club Automation has some exciting enhancements rolling out for the scheduler in the coming months that should improve your experience, but I will be sure to pass back this feedback to our product team. ### 37. Needs to be more job position specific. More options **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Club Automation?** I like the visual presentation of my schedule. **What do you dislike about Club Automation?** No dual scheduling for same time slot. Only can schedule in 15 min increments. **What problems is Club Automation solving and how is that benefiting you?** Unsure ### 38. Great tool to keep all club issues in one organized place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Club Automation?** Easy to find classes, time slots, and member data both on the desk top and app. **What do you dislike about Club Automation?** The number of clicks it takes to get to the class roster. **What problems is Club Automation solving and how is that benefiting you?** I always know what classes are available, who's teaching them, how many slots are filled, and how many are left. I can register students in real time if they forget to sign up. It updates immediately. ### 39. The user experience and functionality of Club Automation allows us to focus on the right things **Rating:** 4.0/5.0 stars **Reviewed by:** Mike M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Club Automation?** Club Automation's scheduler has been the most helpful aspect of the software. It allows us to fit systems into our business rather than our business into systems. Club Automation has allowed our club to implement new programs with ease while solving pain points such as member communication with an automated approach. We have been able to expand on our software stack with API integrations for member retention to further accelerate business growth. As "Super Users" we are always learning and finding new opportunities. Club Automation's customer support has given us the ability to voice concerns and suggestions with ears up the management chain. We are proud partners of CA. **What do you dislike about Club Automation?** Some downside to Club Automation include some inconsistencies around reporting and scheduling. While the reporting in Club automation is robust yet simple, we find inconsistencies in data formating and available data across different reports. The inconsistencies in scheduling prevent us from really operating some club offerings in the most desired ways. For example, service schedules (ex: Tennis, Swimming, Personal Training) vary in how they are presented, either resource based (Courts) or provider based (Personal Trainer) and is not able to be changed which prevents us from allowing visibility on the mobile app and online and adding additional services. **What problems is Club Automation solving and how is that benefiting you?** Club Automation is helping us solve programming. Our business strives on adult and kids programming and CA gives us the resources and flexibility to build systems that allow us to focus on the right things and now worry about a lot fo the admin work invloved from registrations to billing and scheduling. **Official Response from Rachel Haney:** > Hi Mike - thank you for providing feedback on how your team is leveraging Club Automation! We appreciate your detailed feedback on opportunities to improve scheduling features and will pass this back to the Product Team! ### 40. Intuitive Web-Based Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon P. | Marketing and Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Club Automation?** We switched to Club Automation from CSI Spectrum for our membership tracking and billing, and we can already see a huge improvement of quality and customization. It is also web-based, unlike our other platform, so staff can use it anywhere and it allows our members to use it themselves! They are able to sign in and register for programs, pay their bills, look at statements. All of this information was coming from the front desk before so this takes a huge burden off them. Plus, they have an app that is connected to the platform as well! **What do you dislike about Club Automation?** The implementation of a new platofrm from another is never easy, and this was no exception. The sheer amount of data that needed to be tranferred overcaused a few hiccups, and members learning a new app is always a challenge. I also think CA could try to include more club staff members in their onboarding training, rather than just their main contacts. **What problems is Club Automation solving and how is that benefiting you?** We are moving into the 21st century finally with new gym management software! Our old platform was server-based so it was not convienent when working from home and often had connectivity problems. Club Automoation is web-based so you can use it anywhere that has internet, which is great for staff. Also, our front desk staff were previously having to manually sign up all members for different programs, but now CA allows members to sign up on their own! Members have a login to the website and app, and can sign-up for programs, look at check-in history, pay bills, view statements, sign up for Group Exercise classes, and more! This takes a lot of work off our our front desk members. **Official Response from Rachel Haney:** > Hi Shannon - thanks so much for taking the time to give us feedback on your switch from CSI Spectrum to Club Automation! It’s so great to see that your staff, especially your front desk, is already spending less time manually inputting information into the platform and spending more time engaging with your customers. We also appreciate your feedback on broadening onboarding training to a bigger audience and will pass this suggestion back to the team! Did you have a specific role or group you wish was included in the onboarding training? ### 41. Used on a daily basis to input my lessons and book courts **Rating:** 3.5/5.0 stars **Reviewed by:** Ellen D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Club Automation?** It has been pretty easy to use and like the visual layout of the courts. **What do you dislike about Club Automation?** As head tennis pro that I do not have the ability to do certain things. I typically have to seek out an administrator to help with specific calendar issues and billing issues in order to resolve the situation, where I should be able to take care of the issue on my own. **What problems is Club Automation solving and how is that benefiting you?** I believe my club manager is trying to get additional buttons added to my format. For example I need to be able to apply different timed lessons (45min) from the typical 30/60 min. bookings. **Official Response from Rachel Haney:** > Hi Ellen - Thank you for providing feedback on how Club Automation is helping to schedule and run tennis operations with your organization. It sounds like your club manager is working with our team to get certain improvements for you, but feel free to reach out to your dedicated support team if you have any further issues! ### 42. Club Auto **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Club Automation?** Many different functionalities. So many ways to set up and change. **What do you dislike about Club Automation?** User unfriendly at times. Functions are hard to navigate, **What problems is Club Automation solving and how is that benefiting you?** Making a calendar friendly option for the member to see and navigate thru. **Official Response from Rachel Haney:** > Hi there - thank you for taking the time to provide this feedback! The team has been working hard on some exciting UI navigation updates that will be rolling out in Club Automation over the next several months that should address some of your frustrations. We're glad to hear that the calendar functionality is helping your members better navigate your club's schedule. ### 43. been pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Ibrahim K. | persnal trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Club Automation?** Its easy to work and easy to manage, not much hassle. **What do you dislike about Club Automation?** sometimes could be slow, sometimes it acts up when im trying to add a client **What problems is Club Automation solving and how is that benefiting you?** Helping me book my clients **Official Response from Rachel Haney:** > Hi Ibrahim - appreciate you taking the time to provide this feedback! We're glad to hear that Club Automation has been easy to manage and will pass back your feedback to the product team about the lack issues. ### 44. CA review for gym usage **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Club Automation?** This is the best gym software I have used. The data is readily available. the aesthetics are pleasing. the pace is quick. effective all around. Enting new data makes sense. Rining up[ a transaction is fast. **What do you dislike about Club Automation?** The Personal training scheduler is Not great. Rescheduling and mobing sessions could be way faster. **What problems is Club Automation solving and how is that benefiting you?** Storing guest and member data is excellent. We are able to access poast members, and guests with ease ### 45. I am a tennis instructor and my schedule is in the club automation software **Rating:** 4.5/5.0 stars **Reviewed by:** Peter B. | Tennis Professional - greater Boston area, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Club Automation?** It is easy to use and presents a lot of data. **What do you dislike about Club Automation?** Sometimes I cannot put in the attendance on my cell phone because it does not seem to scroll to the right far enough. **What problems is Club Automation solving and how is that benefiting you?** Makes a manual task much more automatic. ### 46. Once you get the hang of it, it’s amazing! **Rating:** 4.0/5.0 stars **Reviewed by:** Faith B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Club Automation?** The automated processes. Pricing, grouping, and distribution is done automatically for things such as reservations, making it easy to communicate with the customer. **What do you dislike about Club Automation?** Club automation can be difficult to get the hang of, as there is many small details to learn. I think the events tab could be rearranged more clearly. **What problems is Club Automation solving and how is that benefiting you?** Having scheduling, pricing, reports, messages, schedules, and statistics all on one page is extremely efficient. **Official Response from Rachel Haney:** > Hi Faith - very much appreciate you taking the time to share your feedback! I'm glad to hear that Club Automation has automated scheduling, pricing, reporting and more for your organization. I would love to connect to hear more about some of the features that took longer to learn to improve onboarding for future customers. If you're interested in jumping on a quick call, please email marketing@clubautomation.com with "ATTN: Rachel Haney" in the subject line to get something scheduled. ### 47. Great platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Club Automation?** It's organization of website materials. I can navigate the website easily. **What do you dislike about Club Automation?** There is nothing I particularly dislike about Club Automation. **What problems is Club Automation solving and how is that benefiting you?** Information reception on how to set up for events. ### 48. Easy to find a way in the club. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Club Automation?** Good customer service and the club is very clean. **What do you dislike about Club Automation?** Need to update the lights at the courts. **What problems is Club Automation solving and how is that benefiting you?** Need new update in the workout machine and the gym. ### 49. Innovative, user friendly, easy to train staff **Rating:** 5.0/5.0 stars **Reviewed by:** Leann Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Club Automation?** I love the ease of use and ability to train 30+ staff. It offers the capabilities our club needs to operate and collect revenue. **What do you dislike about Club Automation?** I prefer the ease of setting up program registration was easier. Customer Service support is sub par. It takes weeks to get a response, and sometimes we never get a response. **What problems is Club Automation solving and how is that benefiting you?** Reporting is beneficial. ### 50. CA is a great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Mariah E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Club Automation?** THe best parts of CA are it's easy to use navigation system. It is easy to link accounts, track usage and keep in contact with our members. I love that it has the Anniversary and birthday feature so we can help our members feel truly integrated into our community here. Little details like that matter to people! **What do you dislike about Club Automation?** I really do not understand all of the user defined fields and when things get switched around it can be so hard to efficiently use the system. I would love for some of the fields that we do not use to be eliminated. But I am sure they get used by other users. **What problems is Club Automation solving and how is that benefiting you?** I am not sure it is solving any of our issues, but I do know that it makes tracking and helping clients with their account management easy. It definitely helps when we can link accounts and keep family information together. I do wish that you could link accounts without having to link billing. **Official Response from Joshua Shepherd:** > We really appreciate the feedback and I've passed your insight over to our Club Automation Product Lead. ## Club Automation Discussions - [What is Club Automation used for?](https://www.g2.com/discussions/what-is-club-automation-used-for) - 1 comment - [View Club Automation pricing details and edition comparison](https://www.g2.com/products/club-automation/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+22%3A32%3A44+-0500&secure%5Bsession_id%5D=98c017c7-fc44-423a-bea3-b4c11adda8bc&secure%5Btoken%5D=89f5889038d1609117b620d8ff6ed9534c70caa6efbdb1bfe3df58a4a29da768&format=llm_user) ## Club Automation Integrations - [CampDoc](https://www.g2.com/products/campdoc/reviews) - [Gleantap](https://www.g2.com/products/gleantap/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Netchex](https://www.g2.com/products/netchex/reviews) - [Perkville](https://www.g2.com/products/perkville/reviews) - [REACH Media Network](https://www.g2.com/products/reach-media-network/reviews) - [Real Time Feedback](https://www.g2.com/products/real-time-feedback/reviews) - [Silverware](https://www.g2.com/products/silverware/reviews) - [Virtuagym](https://www.g2.com/products/virtuagym/reviews) - [Wellhub](https://www.g2.com/products/wellhub/reviews) ## Club Automation Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway - Messaging - E-Signature **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Reporting - Nutrition Tools **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Club Automation Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (494 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.7/5.0 (400 reviews)