Message tracking and call tracking capabilities Review collected by and hosted on G2.com.

The phone became slow and buggy, not stable at the time. Review collected by and hosted on G2.com.

good overall view of relationship and pulling in all contact info Review collected by and hosted on G2.com.

I would like it easier to bring in call and text information Review collected by and hosted on G2.com.

I have been on a search going on 4 months now to find a solution to help our team stay on top of activities from customers and vendors. Most CRMs I see are all about the management pipeline/stage of the deal or activity and require you to enter data after everything you do. IMO, the more data entry or time required from the user, the less of a chance for user adoption or not getting the full benefit of the software. The AI behind Cloze to greatly eliminate data entry and automatically create activities/follow ups/ next steps to a daily agenda page is a feature the invaluable to us.

Another problem I ran into when evaluating all the software out there was that the majority CRMs focus on future customers/deals, Helpdesk software focuses on tickets and tends to get to granular and both seem to put email integration in as a after thought. They design the software and then fit in a email integration. Maybe I’m wrong, but I thought email is still the most used business communication today. I don’t want a different software to jiggle through for every activity I do. Cloze is very strong in helping manage email and integrating this into the whole picture of the customer or vendor by having all history and information on one screen including emails, calls, any files or attachments sent/received, along with contact info for company as well. Review collected by and hosted on G2.com.

Cloze displays a lot of information when viewing emails, contacts, etc. Some redesign of the formatting and layout might help define the different areas of info better. The ability to adjust the timeline window by being able to dynamically drag the window to make it longer and also being able to make the font bigger. I use a 4K resolution where I can scale down to have more real estate on my screen but by doing this fixed windows within programs can get pretty small. Review collected by and hosted on G2.com.

The individual client view and their relationships. Review collected by and hosted on G2.com.

It's not as robust on the Android platform as it is on IOS. Review collected by and hosted on G2.com.

It is truly a very powerful tool for managing contacts. It allows setting affinity parameters with each of them, and reminds us when to get back in touch with people we haven't spoken to in a while. It integrates with social media services, like LinkedIn and various email accounts. Review collected by and hosted on G2.com.

What I don't like is that it doesn't have a translation into Spanish. There are some features that I miss using because it's really difficult for me to interpret them with my level of English. Review collected by and hosted on G2.com.

The best thing about Cloze is the ability to start leveraging it's intelligence immediately. Within minutes of installing, I uncovered dozens of leads buried in my email, networks, and contacts data that I hadn't realized before. Pound for pound, price vs price, it's a solid value. Review collected by and hosted on G2.com.

I'd like to see a calendar dashboard and the ability to customize my process flows. Review collected by and hosted on G2.com.

Cloze just works! After signing up for the software, I immediately started seeing results. The ability to organize your external communications with customers is extraordinary. The customization options within the software are amazing. Review collected by and hosted on G2.com.

I felt that the search ability within close could be improved. There were emails that is was unable to find. We use gmail as our email platform. I would have expected this to work a little better. Review collected by and hosted on G2.com.

it saves a huge amount of time, by aggregating my different work channels and emails Review collected by and hosted on G2.com.

very little, a little clunky on certain deletes, but little to dislike Review collected by and hosted on G2.com.

Easy to use . Smart , not bloated . dose the work for you keeps contacts up to date . Easy process tracking . Email templates are the best i have ever used and it is very cost effective. much better than Sales force and infusionsoft as they big and expensive . Review collected by and hosted on G2.com.

Missing Quoting tool but the product is so strong their is not much i would request to improve on it has help stay focused . Review collected by and hosted on G2.com.

It allows me to seamlessly work in the tools I use daily without always having to jump from one system to the next Review collected by and hosted on G2.com.

Not much, the overall product does what is says it will. Review collected by and hosted on G2.com.