AE

Verified User in Events Services

Mid-Market (51-1000 emp.)

7/5/2022

"Good CC system"

4.5/5

What do you like best about Clover?

Clover was a great product when using cash and doing onsite sales. The reporting helps with end-of-night reconciliation. Review collected by and hosted on G2.com.

What do you dislike about Clover?

The fees involved and often complicated to reconcile to bank. Review collected by and hosted on G2.com.

DH

Donna H.

Senior Manager, Financial Planning Analysis

Information Technology and Services

Enterprise (> 1000 emp.)

7/13/2021

"All in one cloud based suite for receiving payments"

4.5/5

What do you like best about Clover?

Clover is one of the best platforms available to manage cash and taking payments without any hustle and writing every time. Using this in my business company actually helps me to work fast and don’t hustle in receiving and transferring payments. The software is totally easy to use. The dashboard is exceptionally well designed and has all the modern-day tools to manage the payments very well. Review collected by and hosted on G2.com.

What do you dislike about Clover?

The biggest drawback that I have faced while using this platform that it needs access direct to the bank which is quite bad for big businesses. As in our company we are using this, it is for a long time and still facing the same issue. Some businesses do not want that their employers and staff have direct access to their bank account and can see facts and figures of an account which actually is personal and no one wants to charge it with anyone. Review collected by and hosted on G2.com.

Recommendations to others considering Clover:

It is the far best point of sale payments that I use in the past years. Easy to use, quick setup and clean, fast UI makes it more worthy and valuable to money. The support team and dashboard are also up to mark. Highly recommended platform. Review collected by and hosted on G2.com.

What problems is Clover solving and how is that benefiting you?

I have been using it for a long time, it has a customizable feature to customize the dashboard and layout without any hustle. I can customize different layouts for my company according to the needs and requirements. Another best feature that attracts me to use more often and trust this is the integration module, it easily can get integrate with different other software that I was using early for managing payment and drop shipping stores. Review collected by and hosted on G2.com.

GY

Glenmore Y.

Owner

Small-Business (50 or fewer emp.)

10/28/2021

"Quick and efficient"

5/5

What do you like best about Clover?

Ease of use of both the clover terminal and the virtual terminal Review collected by and hosted on G2.com.

What do you dislike about Clover?

The downside is the monthly fee is over $25 Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/25/2021

"A nice system"

3/5

What do you like best about Clover?

Clover is easy to use. The online interface is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Clover?

I have to use a separate website for the transaction reports. It would be nice to have everything all in one place. Review collected by and hosted on G2.com.

SM

Sarah M.

Bartender

Small-Business (50 or fewer emp.)

1/10/2022

"clever clover"

5/5

What do you like best about Clover?

great for counter transactions, fast and user friendly Review collected by and hosted on G2.com.

What do you dislike about Clover?

not user friendly for bars or making tabs Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/10/2021

"Clover for Business"

3.5/5

What do you like best about Clover?

Clover is easy to use and set up, and the most substantial positive about this app is its usability and ease of use. It provides many features/tools for your business needs. It has coupon processing, virtual pin pads, gift card management, employee management, and advanced reporting. It is frequently updated in the app store as well. Review collected by and hosted on G2.com.

What do you dislike about Clover?

Clovers customer support is not the best, and it can take a while to get responses or answers. It's not the most simplistic process to have that support. There is no one place to buy it, yet you are pretty restricted to a single merchant services provider. You’re going to get different rates, prices, and customer service options at each location, which can be frustrating. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

2/10/2022

"Terrible service"

0/5

What do you like best about Clover?

Nothing company scammed of charged backs won! Review collected by and hosted on G2.com.

What do you dislike about Clover?

Customer service very rude and unprofessional still working from home children talking and playing in background. Review collected by and hosted on G2.com.

MR

Mike R.

Small-Business (50 or fewer emp.)

12/28/2020

"AWFUL experience!"

0/5

What do you like best about Clover?

There is nothing helpful from Clover / Firstdata / Fiserv. They are a merchant processor. The only help needed should be on initial setup or for equipment failure. Review collected by and hosted on G2.com.

What do you dislike about Clover?

Horrible communication skills. Very poor customer service. Absolutely antiquated policies. Review collected by and hosted on G2.com.

What problems is Clover solving and how is that benefiting you?

It's taken 6 weeks to change our "deposit to" account and it still isn't done. We discussed this when we first opened the merchant processing account with this company. We did this because we knew our business account would not be completed in time for our business opening. We were assured we could easily change our deposit-to account via the web interface at that time, so we signed up.

When it came time to change the account, the web interface has only a "call us at this number (nnn-nnn-nnnn) if you want to change this account number". I called, which took over 5 minutes just to get past all the verification and get to a ringing phone. I waited on hold for over 30 minutes only to get someone on the other end that said "oh, we can't do that, you have to call 'this' number". I called the other number and got the same auto-attendant and a subsequent individual in another country who said that he couldn't help with my request but he would escalate it and someone would call. Two days, no call. So I called back. Same thing. THen I got vocal and demanded to speak with someone higher up. After almost an hour I finally reached someone that said "oh, you can't change that on the web, but you can change it on the unit". I went to the store and checked, no ability to change it on the device.

I had to call yet again and go through the same process. Finally reached someone who said they needed a voided check. We didn't provide one to set up the account originally, and we don't use checks for a reason. We were told we had to "get a note from the bank". You have to make an appointment to go into the bank and we didn't have time for that so we submitted a statement.

Keep in mind, every time I communicated with the company, there were multiple verification steps. I was calling from the same number used to open the account, as well as the same email.

Then they said we needed to fill out a form. We did this and signed it with our signature stamp in a PDF document just as we did our original opening documents, but they won't accept that to make a change. I don't have a scanner to "print-sign-scan" and told them so.

To legitimize their "policy" they would say "it's for your safety" or something similar, but again, multiple steps of verification had already been taken. And this is how we originally set up the account.

To date we have been unable to get this changed. Once our contract is up, I will leave this company. Review collected by and hosted on G2.com.

AR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

12/4/2021

"Great POS system for small business"

5/5

What do you like best about Clover?

I like most about Clover is the straightforward navigation view, easy to use. Review collected by and hosted on G2.com.

What do you dislike about Clover?

I don't have anything that I dislike about Clover. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/16/2021

"great service"

5/5

What do you like best about Clover?

everything is done at the website easy placing the info in the website and verifying eligibility Review collected by and hosted on G2.com.

What do you dislike about Clover?

Sometimes it may be challenging to search eligibility for a customer Review collected by and hosted on G2.com.