# Top 10 Operata Alternatives & Competitors Looking for alternatives or competitors to Operata? Contact Center Quality Assurance Software is a widely used technology, and many people are seeking secure, reliable software solutions with training, compliance, and ai text generation. Other important factors to consider when researching alternatives to Operata include ease of use and reliability. The best overall Operata alternative is Talkdesk. Other similar apps like Operata are ScorebuddyCX, evaluagent, Agentforce Service (formerly Salesforce Service Cloud), and JustCall. Operata alternatives can be found in [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Software](https://www.g2.com/categories/contact-center). ## Best Paid & Free Alternatives to Operata - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) ## Top 10 Alternatives to Operata Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Operata stacks up to the competition and find the best product for your business. ### 1. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,567 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs Talkdesk](https://www.g2.com/compare/operata-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [Talkdesk vs evaluagent](https://www.g2.com/compare/talkdesk-vs-evaluagent) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-talkdesk) ### 2. [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) By ScorebuddyCX **Average Rating:** 4.5/5 **Total Reviews:** 835 ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs ScorebuddyCX](https://www.g2.com/compare/operata-vs-scorebuddycx) **Compare ScorebuddyCX with other alternatives:** - [ScorebuddyCX vs Talkdesk](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [ScorebuddyCX vs evaluagent](https://www.g2.com/compare/scorebuddycx-vs-evaluagent) - [ScorebuddyCX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-scorebuddycx) - [ScorebuddyCX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-scorebuddycx) - [ScorebuddyCX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-scorebuddycx) - [ScorebuddyCX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [ScorebuddyCX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [ScorebuddyCX vs RingEX](https://www.g2.com/compare/ringex-vs-scorebuddycx) - [ScorebuddyCX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-scorebuddycx) ### 3. [evaluagent](https://www.g2.com/products/evaluagent/reviews) By EvaluAgent **Average Rating:** 4.5/5 **Total Reviews:** 446 The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs evaluagent](https://www.g2.com/compare/operata-vs-evaluagent) **Compare evaluagent with other alternatives:** - [evaluagent vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-evaluagent) - [evaluagent vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-evaluagent) - [evaluagent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-evaluagent) - [evaluagent vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-evaluagent) - [evaluagent vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-evaluagent) - [evaluagent vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-evaluagent) - [evaluagent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-evaluagent) - [evaluagent vs RingEX](https://www.g2.com/compare/ringex-vs-evaluagent) - [evaluagent vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-evaluagent) ### 4. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-operata) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs ScorebuddyCX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-scorebuddycx) - [Agentforce Service (formerly Salesforce Service Cloud) vs evaluagent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-evaluagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs RingEX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringex) - [Agentforce Service (formerly Salesforce Service Cloud) vs GoTo Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,392 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-operata) **Compare JustCall with other alternatives:** - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs ScorebuddyCX](https://www.g2.com/compare/saas-labs-justcall-vs-scorebuddycx) - [JustCall vs evaluagent](https://www.g2.com/compare/saas-labs-justcall-vs-evaluagent) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,850 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-operata) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs ScorebuddyCX](https://www.g2.com/compare/cloudtalk-vs-scorebuddycx) - [CloudTalk vs evaluagent](https://www.g2.com/compare/cloudtalk-vs-evaluagent) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs GoTo Connect](https://www.g2.com/compare/cloudtalk-vs-goto-connect) ### 7. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-operata) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs ScorebuddyCX](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [NICE CXone vs evaluagent](https://www.g2.com/compare/nice-cxone-vs-evaluagent) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nice-cxone) ### 8. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,558 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-operata) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs ScorebuddyCX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [Genesys Cloud CX vs evaluagent](https://www.g2.com/compare/genesys-cloud-cx-vs-evaluagent) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) ### 9. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,424 AI-powered communications that redefines customer engagement for modern teams. Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs RingEX](https://www.g2.com/compare/operata-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs ScorebuddyCX](https://www.g2.com/compare/ringex-vs-scorebuddycx) - [RingEX vs evaluagent](https://www.g2.com/compare/ringex-vs-evaluagent) - [RingEX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) ### 10. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Categories in common with Operata: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Operata vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-operata) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Talkdesk](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [GoTo Connect vs ScorebuddyCX](https://www.g2.com/compare/goto-connect-vs-scorebuddycx) - [GoTo Connect vs evaluagent](https://www.g2.com/compare/goto-connect-vs-evaluagent) - [GoTo Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) - [GoTo Connect vs JustCall](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [GoTo Connect vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-goto-connect) - [GoTo Connect vs NICE CXone](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) ## Explore Articles - [Which earned wage access platforms work best for a retail or hospitality company with a mix of part-time, seasonal and full-time staff all needing different pay structures?](https://www.g2.com/discussions/which-earned-wage-access-platforms-work-best-for-a-retail-or-hospitality-company-with-a-mix-of-part-time-seasonal-and-full-time-staff-all-needing-different-pay-structures) - [Which API solution is best for hybrid cloud environments?](https://www.g2.com/discussions/which-api-solution-is-best-for-hybrid-cloud-environments) - [Which app monetization platforms are most trusted by ad operations managers at online media companies?](https://www.g2.com/discussions/which-app-monetization-platforms-are-most-trusted-by-ad-operations-managers-at-online-media-companies) - [What are the best platforms for managing event sponsorships?](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-event-sponsorships) - [What are the best library management systems for education teams with limited IT support?](https://www.g2.com/discussions/what-are-the-best-library-management-systems-for-education-teams-with-limited-it-support) - [Which data de-identification platforms preserve data lineage and relationships required for business intelligence and analytics workflows?](https://www.g2.com/discussions/which-data-de-identification-platforms-preserve-data-lineage-and-relationships-required-for-business-intelligence-and-analytics-workflows) ## Spotlight Categories - [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)