# Best Cloud PBX Platforms Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Cloud private branch exchange (PBX) platforms, also known as virtual PBX, provide businesses with reliable and secure phone systems through a cloud server. PBX is a private telephone network that organizations use for internal communication and as a connection to external phone lines. Cloud PBX platforms offer all the features and functionalities of traditional PBX hardware systems, with the infrastructure based entirely on the cloud. Cloud PBX platforms allow businesses to connect to their system from anywhere and on any device. It is great for remote and hybrid work environments since it requires minimal equipment and setup. Cloud PBX is typically maintained and managed by a service provider, with implementation and administration done by the company’s IT team. Employees, especially those in customer service, real estate, healthcare, retail, or government industries, can use cloud PBX software. Compared to a traditional landline system, cloud PBX offers businesses various advantages like minimized server maintenance, automated call routing, reduced equipment usage, lower overall maintenance costs, and easier setup. Organizations are also drawn to cloud PBX due to its stability. Most platforms offer multiple data centers to avoid server malfunctions. Regular technological updates further ensure fast and seamless service. This provides businesses the peace of mind that their phone system will not lose connection easily, and business will continue as usual. Cloud PBX is a newer and cost-effective option for companies due to its advantages over on-premise systems, such as its ability to scale, stability in connection, and easy manageability. Another form of phone service software that works similarly to cloud PBX is voice over internet protocol (VoIP). [VoIP providers](https://www.g2.com/categories/voip) enable the transmission of voice over IP networks using various devices such as hardware phones, software clients, and service providers. It works independently or as part of a PBX system to provide enhanced communication features. Whether a business uses cloud PBX or VoIP usually depends on the organization's size, technological infrastructure, and industry preferences. However, many businesses, particularly small enterprises, medium companies, and start-ups, opt for cloud PBX to streamline operations and reduce upfront costs. To qualify for inclusion in the Cloud PBX category, a product must: - Enable call forwarding, conference calling, voicemail, and automated attendant services - Host phone infrastructure that works with just an internet connection - Enable call monitoring with reporting and analytics capabilities - Integrate with other communication platforms such as instant messaging, screen sharing, live chat, video conferencing, or SMS ## Top Cloud PBX Platforms Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,369 reviews) | Unified cloud PBX with AI-captured call intelligence | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,547 reviews) | Multi-device VoIP with unified call routing | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 3 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (895 reviews) | Multi-device cloud PBX with Microsoft Teams routing | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 4 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Zoom-native cloud PBX with unified calling | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with AI call transcription | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) | 4.7/5.0 (207 reviews) | AI-summarized calls with CRM auto-logging | "[Keep a French number abroad, with excellent call quality](https://www.g2.com/survey_responses/allo-review-13081269)" | | 7 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-integrated VoIP with international number provisioning | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated cloud telephony with AI call intelligence | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 9 | [TeleCMI](https://www.g2.com/products/telecmi/reviews) | 4.8/5.0 (291 reviews) | CRM-integrated cloud PBX with live call supervision | "[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)" | | 10 | [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) | 4.8/5.0 (79 reviews) | Multi-deployment PBX with unified omnichannel calling | "[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)" | --- ## What Are the Most Common Questions About Cloud PBX Platforms Software? *AI-generated · Last updated: May 26, 2026* ### What best platforms for integrating PBX with CRM? Based on G2 reviews, buyers looking for CRM-connected cloud PBX tools most often mention easier call logging, contact matching, and smoother follow-up workflows. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for Salesforce, HubSpot, and broader CRM integrations that help route calls and capture activity automatically. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) also stands out for CRM integration that simplifies account lookup and client service. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) highlight integrations with Salesforce and Google Workspace, especially for teams trying to unify calling and collaboration. Reviewers also note that setup complexity can vary depending on workflow needs. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – frequently used with Salesforce and HubSpot for routing, call tracking, and CRM-based workflows - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helpful for CRM-connected calling, account lookup, and streamlined client communication - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – suited for teams wanting calling plus integrations with Salesforce and Google Workspace ### What best software for multi-location PBX management? Based on G2 reviews, multi-location management usually comes down to centralized administration, consistent routing, and easier onboarding across sites. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often described as useful for connecting offices, remote staff, and multiple sites from one system, with admins highlighting user management and shared communication tools. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for keeping locations on the same phone system and supporting remote routing. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also point to cloud-based management that reduces on-prem maintenance and simplifies adding users or extensions across locations. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – supports centralized admin tasks, multi-site communication, and remote user management - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps keep multiple locations on one phone system with reliable routing and remote access - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – fits organizations that want scalable cloud management across offices without local hardware ### Which cloud PBX platform offers the best mobile app? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for this question because recent reviewers most often describe mobile flexibility as central to their day-to-day use. According to verified users, the app helps them answer calls from anywhere, separate business from personal communication, and stay reachable across laptop, desk phone, and mobile. G2 reviewers mention useful mobile scenarios like voicemail transcripts by email, remote call handling, SMS communication, and business-number access while away from the office. Reviews also note some mobile-related drawbacks, including occasional app lag, texting limitations, and connectivity issues on weaker networks, but the volume of positive recent feedback is still the most substantial. ### What top platforms for secure cloud-based telephony? Based on G2 reviews, security-minded buyers tend to focus on centralized control, compliance support, call recording governance, and dependable administration. According to verified users, [Webex Calling](https://www.g2.com/products/webex-calling/reviews) is often associated with secure, stable calling environments and strong control features for regulated or distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for stable call quality, responsive support, and consolidated administration that reduces communication sprawl. Reviews of [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight centralized calling, voicemail, and meetings in one environment, which helps simplify management for remote teams. Buyers should note that some reviews mention setup complexity for advanced routing and admin settings. **Here are some of the top-rated products on G2:** - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) – often chosen for centralized controls, recording support, and stable communication across teams - [Nextiva](https://www.g2.com/products/nextiva/reviews) – useful for organizations wanting reliable voice service and easier centralized administration - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – fits teams consolidating calls, voicemail, and meetings into one managed platform ### Which is the best cloud PBX platform for business phone systems? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the clearest single winner for general business phone system needs because it has the highest recent review presence among eligible products and broad buyer-relevant coverage. According to verified users, it supports business calling, messaging, video meetings, voicemail management, faxing, analytics, and remote access in one platform. G2 reviewers mention that it is especially useful for teams replacing physical phone systems, handling queues and extensions, and enabling staff to work across devices without losing business continuity. Reviews also reference helpful CRM integrations, admin usability, and reliable support, while noting that some users want simpler reporting, better texting, or a more modern interface. ### What top-rated cloud PBX platforms for call quality and reliability? Based on G2 reviews, call quality and reliability remain two of the biggest buying themes in this category. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for dependable day-to-day calling, strong audio quality, and consistent performance across devices, though some reviewers note occasional downtime or network-related issues. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) stands out for stable calling, minimal downtime, and dependable service across office and remote settings. Reviews for [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight reliable call quality and easy cloud-based calling, especially for teams already using Zoom, though some users mention that internet stability can affect performance. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – often used for reliable calling, cross-device access, and strong overall audio quality - [Nextiva](https://www.g2.com/products/nextiva/reviews) – recognized for stable service, clear calls, and dependable remote and office use - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – well suited for cloud calling with consistent quality inside the Zoom environment ### Which PBX platform offers AI-powered call analytics? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) appears most often in buyer feedback about AI-assisted call insights. According to verified users, teams rely on AI-generated summaries, note-taking, transcripts, and analytics features to reduce manual documentation and improve compliance or follow-up accuracy. G2 reviewers mention that these features help them review calls, capture details faster, and keep records centralized. Other reviewed products also mention AI-adjacent capabilities, including call summaries, transcription, or receptionist automation, but RingEX shows the broadest recent pattern tied specifically to call review and operational visibility. Reviews do note that some users want deeper reporting or better scoring consistency, so AI usefulness may depend on the workflow being measured. ### What top tools for hosted VoIP solutions? Based on G2 reviews, hosted VoIP buyers usually want simple deployment, reliable routing, and flexibility for desk, desktop, and mobile use. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is widely used as a hosted calling platform that combines voice, messaging, fax, and meetings while supporting remote access and admin controls. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is appreciated for ease of use, straightforward setup, and dependable service for both office and remote teams. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also highlight cloud-based calling that replaces on-prem hardware and supports user management, analytics, and mobile access, though some users report admin complexity. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – hosted voice platform for calls, messaging, fax, meetings, and remote team access - [Nextiva](https://www.g2.com/products/nextiva/reviews) – practical for organizations wanting easy setup and dependable hosted business calling - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – cloud-based option for replacing on-prem systems with mobile and admin flexibility ### Which cloud PBX software offers the most scalability? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for scalability because recent reviewers repeatedly describe adding users, supporting remote teams, and consolidating communications as their organizations grow. According to verified users, it helps manage extensions, queues, devices, and business numbers across teams and locations while keeping communication centralized. G2 reviewers mention examples ranging from onboarding new employees to handling multiple departments, hybrid work, and multi-site communication from one platform. Other products also receive praise for scaling users or locations, but RingEX has the deepest recent review coverage in this dataset. Some reviews mention setup complexity for advanced configurations, yet the overall scaling story remains especially strong. ### What best tools for managing remote team communications? Based on G2 reviews, tools for remote team communication are most valued when they combine calling, messaging, meetings, and mobile access without forcing users into separate systems. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often praised for keeping calls, video meetings, messaging, and task coordination in one place for hybrid and distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) helps teams stay connected remotely through desktop and mobile access, routing, and centralized communication. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also emphasize remote coordination, mobile accessibility, and cloud-based communication without on-prem hardware, although some users mention occasional connectivity or admin usability issues. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – supports remote teams with unified calling, meetings, messaging, and admin visibility - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps hybrid teams stay reachable through mobile, desktop, and centralized routing - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – useful for distributed teams needing mobile access and cloud communication in one platform ## G2 Grid® for Cloud PBX Platforms Software ![G2 Grid® for Cloud PBX Platforms Software plotting products by satisfaction and market presence](https://www.g2.com/categories/cloud-pbx-platforms/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=71595&focus%5B%5D=1451753&focus%5B%5D=70977&focus%5B%5D=1424060&focus%5B%5D=87468&focus%5B%5D=95230) Highlighted products: RingEX, Nextiva, 8x8 Work, Zoom Phone, Webex Calling, Allo, CloudTalk, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/cloud-pbx-platforms/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=8x8-work&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=webex-calling&focus%5B%5D=the-mobile-first-company-allo&focus%5B%5D=cloudtalk&focus%5B%5D=ringover) ## How Many Cloud PBX Platforms Software Products Does G2 Track? **Total Products under this Category:** 140 ### Category Stats (Jul 2026) - **Average Rating**: 4.44/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Streams.AI (+1.59%) - Among all products in this category, Streams.AI recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Cloud PBX Platforms Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,200+ Authentic Reviews - 140+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Cloud PBX Platforms Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1008799&secure%5Bchosen_at%5D=2026-07-13T12%3A12%3A41Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71595&secure%5Bresource_id%5D=1008799&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcloud-pbx-platforms%3Fopen_modal_url%3D%252Fproducts%252Fcloudtalk%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcloud-pbx-platforms%2526source%253Dcategory&secure%5Btoken%5D=7176e097ef56d8e3025ff0ae72c2439ac3fa7a721d74975dbc6976e5b1fa0c99&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fbusiness-phone%2Fcloud-pbx%3Futm_medium%3Dpaid-ads%26utm_source%3Dg2%26utm_campaign%3D701a600000mZlEx%26utm_content%3Dg2promotions&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Cloud PBX Platforms Software Products in 2026? ### 1. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,369 **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Customer Support (124 reviews) - Helpful (108 reviews) - Reliability (96 reviews) - Phone Calls (93 reviews) **Cons:** - Poor Customer Support (55 reviews) - Customer Service (49 reviews) - Call Issues (47 reviews) - Complex Processes (44 reviews) - Missing Features (37 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** with RingEX enhances administration and device switching capabilities efficiently. - Users commend the **helpful customer support** of RingEX, making the setup process smoother and more manageable. - Users value the **reliable connection and helpful support** provided by RingEX, enhancing their communication experience. - Users praise the **reliable connection** of RingEX, highlighting its excellent voice quality and user-friendly design. - Users love the **high-quality phone calls** of RingEX, appreciating its ease of use and helpful features. **Cons:** - Users find the **customer support challenging** to interact with, often requiring excessive steps for known issues. - Users find the **customer service challenging** , often facing unnecessary complications in resolving known issues. - Users face persistent **call issues** with RingEX, including inadequate logs, confusing setup, and frustrating customer support experiences. - Users find the **onboarding and setup processes complicated** , leading to confusion over extensions and features. - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. #### What Are Recent G2 Reviews of RingEX? **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- **"[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)"** **Rating:** 5.0/5.0 stars *— Raffy B.* [Read full review](https://www.g2.com/survey_responses/ringex-review-11729131) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,547 **Who Is the Company Behind Nextiva?** - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva (21,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small-Business, 22% Mid-Market #### What Are Nextiva's Pros and Cons? **Pros:** - Customer Support (135 reviews) - Ease of Use (128 reviews) - Helpful (111 reviews) - Easy Setup (94 reviews) - Reliability (90 reviews) **Cons:** - Difficult Configuration (27 reviews) - Complexity (25 reviews) - Number Issues (22 reviews) - Complex Processes (20 reviews) - Difficult Setup (19 reviews) ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** from Nextiva, ensuring quick assistance and easy account setup. - Users find Nextiva's platform to be **easy to use** with excellent support, simplifying call management effortlessly. - Users rave about Nextiva's **exceptional customer service** and seamless onboarding, making implementation a breeze. - Users love the **easy setup** of Nextiva, enabling quick implementation and seamless integration across multiple locations. - Users commend the **reliability** of Nextiva, appreciating its seamless functionality and exceptional customer support throughout. **Cons:** - Users find **difficult configuration** in Nextiva, describing setup and management as clunky and not user-friendly. - Users find the **complexity of initial setup** and configuration challenging, especially for first-time users. - Users report **number issues** with Nextiva, affecting call displays and delayed information retrieval, complicating daily operations. - Users find the **complex processes** of Nextiva, including setup and reporting, to be challenging and time-consuming. - Users find the **difficult setup** of Nextiva to be clunky and not user-friendly, complicating their initial experience. #### What Are Recent G2 Reviews of Nextiva? **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### 3. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. **Average Rating:** 4.2/5.0 **Total Reviews:** 895 **Who Is the Company Behind 8x8 Work?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are 8x8 Work's Pros and Cons? **Pros:** - Ease of Use (110 reviews) - Easy Communication (60 reviews) - Reliability (55 reviews) - Customer Support (45 reviews) - Features (36 reviews) **Cons:** - Customer Service (25 reviews) - Customer Support (22 reviews) - Poor Customer Support (19 reviews) - Limited Features (18 reviews) - Technical Issues (17 reviews) ### What Do G2 Reviewers Say About 8x8 Work? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of 8x8 Work, making communication tasks efficient and straightforward. - Users value the **easy communication** with 8x8 Work, enhancing mobility and integration with tools like Microsoft Teams. - Users value the **reliable service** of 8x8 Work, enjoying minimal downtime and seamless support throughout their experience. - Users appreciate the **quick and efficient customer support** of 8x8 Work, ensuring seamless assistance from chat to live agents. - Users value the **all-in-one communication platform** of 8x8 Work, enhancing convenience and remote work efficiency. **Cons:** - Users experience **slow customer service** which negatively impacts their overall experience and complicates issue resolution. - Users note the **slow response time from customer support** negatively affects their experience and troubleshooting efforts. - Users report **poor customer support** , with slow responses and difficulties in resolving issues, impacting overall experience. - Users find the **limited features** of 8x8 Work frustrating, especially regarding integrations and analytics capabilities. - Users experience **technical issues** such as lagging apps and login troubles, which can be frustrating and time-consuming. #### What Are Recent G2 Reviews of 8x8 Work? **"[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)"** **Rating:** 4.5/5.0 stars *— Leon K.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303) --- **"[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)"** **Rating:** 5.0/5.0 stars *— Joseph A.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-13060988) --- #### What Are G2 Users Discussing About 8x8 Work? - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) - 2 comments ### 4. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. **Average Rating:** 4.6/5.0 **Total Reviews:** 2,632 **Who Is the Company Behind Zoom Phone?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 32% Mid-Market #### What Are Zoom Phone's Pros and Cons? **Pros:** - Ease of Use (1227 reviews) - Video Conferencing (617 reviews) - Reliability (595 reviews) - Easy Communication (499 reviews) - Video Quality (412 reviews) **Cons:** - Limited Features (306 reviews) - Zoom Issues (278 reviews) - Meeting Issues (232 reviews) - Missing Features (202 reviews) - Connection Issues (176 reviews) ### What Do G2 Reviewers Say About Zoom Phone? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoom Phone to be **user-friendly and easy to set up** , enhancing their communication experience seamlessly. - Users appreciate the **video conferencing capabilities** of Zoom Phone, enhancing collaboration with easy screen sharing and recordings. - Users appreciate the **reliability** of Zoom Phone, highlighting its consistent availability and good audio and video quality. - Users love the **easy communication** of Zoom Phone, enjoying seamless integration and reliable call quality for efficient interactions. - Users appreciate the **stable video quality** of Zoom Phone, which enhances communication and overall meeting experience. **Cons:** - Users find the **limited features** of Zoom Phone lacking, particularly in support and reporting functionalities. - Users experience **Zoom issues** when transitioning between applications, especially on slower computers, affecting user experience. - Users encounter **notification and invitation issues** that lead to confusion and hinder the meeting experience on Zoom Phone. - Users are frustrated by **missing features** , such as poor reporting, lack of fax options, and inadequate support. - Users experience **connection issues** with Zoom Phone, including disconnections and difficulties reconnecting during meetings. #### What Are Recent G2 Reviews of Zoom Phone? **"[Convenient All-in-One Calling with Smooth Forwarding, Voicemail, and SMS](https://www.g2.com/survey_responses/zoom-phone-review-12923372)"** **Rating:** 4.5/5.0 stars *— Nitin V.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12923372) --- **"[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)"** **Rating:** 4.0/5.0 stars *— AAYUSH A.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885) --- ### 5. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 615 **Who Is the Company Behind Webex Calling?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Webex Calling's Pros and Cons? **Pros:** - Ease of Use (69 reviews) - Reliability (50 reviews) - Call Quality (41 reviews) - Video Conferencing (31 reviews) - Integrations (30 reviews) **Cons:** - Complex Processes (18 reviews) - Lack of Intuitiveness (18 reviews) - Slow Performance (17 reviews) - Performance Issues (16 reviews) - Limited Customization (13 reviews) ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, making setup and access remarkably straightforward and efficient. - Users appreciate the **reliable call quality** of Webex Calling, enjoying its seamless integration and stability during use. - Users enjoy the **impeccable call quality** of Webex Calling, appreciating its smooth and stable communication experience. - Users love the **seamless video conferencing** capabilities of Webex Calling, making virtual meetings easy and efficient. - Users value the **seamless integrations** of Webex Calling, enhancing communication across calls, chats, and meetings effortlessly. **Cons:** - Users find **call routing configuration complex** , often feeling overwhelmed and wishing for clearer documentation and simpler automation. - Users find the **lack of intuitiveness** in Webex Calling complicates setup and navigation for beginners. - Users note the **slow performance** of Webex Calling, especially on lower bandwidth connections, impacting their experience. - Users experience **performance issues** with Webex Calling, noting sluggishness and occasional lags during calls. - Users desire more **advanced customization options** in Webex Calling to enhance their overall experience. #### What Are Recent G2 Reviews of Webex Calling? **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- **"[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)"** **Rating:** 4.5/5.0 stars *— Balram T.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12988940) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) - [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments - [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling) ### 6. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. **Average Rating:** 4.7/5.0 **Total Reviews:** 207 **Who Is the Company Behind Allo?** - **Seller:** [The Mobile-First Company](https://www.g2.com/sellers/the-mobile-first-company) - **Company Website:** https://www.themobilefirstcompany.com/ - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/the-mobile-first-company (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Commercial Real Estate - **Company Size:** 42% Small-Business, 6% Mid-Market #### What Are Allo's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Call Recording (21 reviews) - Customer Support (21 reviews) - Reliability (20 reviews) - Easy Integration (19 reviews) **Cons:** - Missing Features (7 reviews) - Connection Issues (5 reviews) - Call Issues (4 reviews) - Lack of Intuitiveness (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Allo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Allô, enjoying streamlined call management and efficient features that save time. - Users appreciate the **easy management and excellent call quality** of Allo, enhancing communication efficiency and user experience. - Users commend the **outstanding customer support** from Allo, appreciating direct communication and quick responsiveness. - Users appreciate the **reliability** of Allo, enjoying fast connections and accurate call summaries that enhance productivity. - Users love the **easy integration** of Allo with tools like Attio and Pipedrive, enhancing their workflow significantly. **Cons:** - Users note the **missing features** in Allo, highlighting the need for more customization and depth in functionality. - Users experience **connection issues** with Allo, including lag, dropped calls, and occasional app disconnections. - Users report experiencing **call issues** , including logging errors and disconnections, impacting their communication experience with Allo. - Users find the **lack of intuitiveness** can make it challenging for new users to navigate Allo's extensive features. - Users find the **limited features** of the Allo web app compared to mobile a drawback, yet improvements are anticipated. #### What Are Recent G2 Reviews of Allo? **"[Keep a French number abroad, with excellent call quality](https://www.g2.com/survey_responses/allo-review-13081269)"** **Rating:** 5.0/5.0 stars *— Medhi D.* [Read full review](https://www.g2.com/survey_responses/allo-review-13081269) --- **"[Updated: No support and broken features](https://www.g2.com/survey_responses/allo-review-12497691)"** **Rating:** 4.0/5.0 stars *— Brandon K.* [Read full review](https://www.g2.com/survey_responses/allo-review-12497691) --- ### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,809 **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (224 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Intuitive (162 reviews) - Reliability (160 reviews) - Helpful (155 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (77 reviews) - Call Management (69 reviews) - Missing Features (68 reviews) - Poor Connectivity (50 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. **Cons:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 8. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 466 **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small-Business, 21% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Customer Support (51 reviews) - Reliability (45 reviews) - Helpful (41 reviews) - Intuitive (40 reviews) **Cons:** - High Cost (12 reviews) - Expensive (11 reviews) - Glitches (8 reviews) - Missing Features (8 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Ringover, finding it intuitive and seamless for effective communication. - Users value the **responsive and caring customer support** that enhances their experience with Ringover. - Users value the **reliable service** of Ringover, enjoying efficient support and seamless call management features. - Users commend Ringover for its **efficient customer support** and easy-to-use features, enhancing overall productivity. - Users appreciate the **intuitive interface** of Ringover, making communication seamless and efficient across devices. **Cons:** - Users find Ringover's pricing **too high** for small businesses, especially with performance issues affecting call quality. - Users find Ringover **too expensive** , especially for small companies needing just one number, impacting overall satisfaction. - Users experience occasional **glitches** after updates, including bugs during calls and inaccurate text transcriptions. - Users are concerned about **missing features** like CRM integration and SMS synchronization, affecting call management efficiency. - Users note the **integration issues** with various platforms, highlighting the need for smoother setup and synchronization. #### What Are Recent G2 Reviews of Ringover? **"[Easy Setup, Reliable Calls, and Time-Saving CRM Integration](https://www.g2.com/survey_responses/ringover-review-13062335)"** **Rating:** 5.0/5.0 stars *— Thibault V.* [Read full review](https://www.g2.com/survey_responses/ringover-review-13062335) --- **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### 9. [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 291 **Who Is the Company Behind TeleCMI?** - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Mid-Market, 42% Small-Business #### What Are TeleCMI's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Customer Support (55 reviews) - Helpful (53 reviews) - Reliability (52 reviews) - Easy Setup (48 reviews) **Cons:** - Mobile App Issues (10 reviews) - Dashboard Issues (6 reviews) - Limited Customization (6 reviews) - Missing Features (6 reviews) - UX Improvement (6 reviews) ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of TeleCMI, enhancing their ability to manage calls effortlessly and efficiently. - Users commend the **excellent customer support** provided by TeleCMI, enhancing their overall experience and integration efforts. - Users value the **excellent support** and intuitive features of TeleCMI, enhancing productivity and call quality significantly. - Users value the **reliability** of TeleCMI, appreciating its dependable service and smooth daily operations. - Users appreciate the **easy setup** of TeleCMI, making onboarding and tool integration quick and hassle-free. **Cons:** - Users face **mobile app issues** like limited access to history and the absence of an app overall. - Users feel the **dashboard could be simplified** as it has too many tabs and lacks customization options. - Users note the **limited customization** options for ringtones and dashboards, suggesting improvements for enhanced personalization. - Users find the absence of **missing features** like call segregation and limited history access frustrating in TeleCMI. - Users feel the **UI/UX needs improvement** , as it's confusing for new users and requires a modern upgrade. #### What Are Recent G2 Reviews of TeleCMI? **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- **"[Efficient Customer Interaction Management with TeleCMI](https://www.g2.com/survey_responses/telecmi-review-12880767)"** **Rating:** 5.0/5.0 stars *— Santhosh D.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-12880767) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 10. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **Who Is the Company Behind Yeastar P-Series PBX System?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Yeastar P-Series PBX System's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Features (25 reviews) - Integrations (19 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) **Cons:** - Missing Functionality (10 reviews) - Missing Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - High Cost (6 reviews) ### What Do G2 Reviewers Say About Yeastar P-Series PBX System? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of the Yeastar P-Series PBX System, appreciating its intuitive design and quick setup. - Users praise the **quick setup and extensive features** of Yeastar P-Series PBX, transforming communication effortlessly. - Users value the **extensive integrations** of Yeastar P-Series PBX System, enhancing connectivity and functionality for businesses. - Users praise Yeastar's **fast and professional customer support** , highlighting their dedication to user satisfaction. - Users find the **easy setup** of Yeastar P-Series PBX System impressive, enabling quick deployment and functionality. **Cons:** - Users find the **missing functionality** in Yeastar's system limits effective communication and integration capabilities. - Users note the **missing features** of Yeastar P-Series PBX, especially in video conferencing and integration capabilities. - Users highlight the **high costs** associated with the Yeastar P-Series PBX System, particularly in terms of licensing and support. - Users note the **limited features** of Yeastar P-Series PBX System, particularly in video conferencing and problem-solving capabilities. - Users find the **high cost** of the Yeastar P-Series PBX System a significant barrier, especially for hardware solutions. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- ### 11. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. **Average Rating:** 4.3/5.0 **Total Reviews:** 478 **Who Is the Company Behind Vonage Business Communications?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President, Office Manager - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are Vonage Business Communications's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Reliability (10 reviews) - Calling Features (9 reviews) - Customer Support (9 reviews) - Messaging Features (9 reviews) **Cons:** - Texting Limitations (8 reviews) - Call Drops (4 reviews) - Customer Service (4 reviews) - Call Connectivity Issues (3 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About Vonage Business Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Vonage Business Communications, noting its user-friendly interface and seamless integrations. - Users value the **reliability** of Vonage Business Communications for seamless calls and essential features anytime, anywhere. - Users value the **ease of use and comprehensive calling features** of Vonage Business Communications for effective communication. - Users highlight the **excellent customer support** from Vonage, ensuring smooth transitions and successful implementations for businesses. - Users praise the **easy-to-use messaging features** of Vonage, enhancing communication for business needs seamlessly. **Cons:** - Users face **texting limitations** with Vonage, experiencing unreliable SMS, delays, and challenges in exporting contacts/data. - Users report frequent **call drops** during conversations, causing frustration and disruption in their communication experience. - Users express frustration over **slow and unhelpful customer support** that hampers effective issue resolution and interactions. - Users experience **call connectivity issues** , including call drops and complications when transferring between desktop and mobile. - Users experience **connection issues** with Vonage, including dropped calls and delayed notifications, affecting communication quality. #### What Are Recent G2 Reviews of Vonage Business Communications? **"[Reliable, Flexible Communication That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)"** **Rating:** 5.0/5.0 stars *— Pavnesh C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738) --- **"[All-in-One Cloud Communications with Powerful APIs and Innovation](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)"** **Rating:** 5.0/5.0 stars *— Mohamed S.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716) --- #### What Are G2 Users Discussing About Vonage Business Communications? - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### 12. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users find 3CX to have a **simple and intuitive interface** , making communication easy and efficient. - Users value the **reliability** of 3CX, ensuring seamless communication without missing any calls. - Users value the **flexibility** of 3CX, enabling seamless communication across various devices and enhanced user experience. - Users value the **smooth performance** of 3CX, which ensures reliable communication and convenient features for seamless connectivity. - Users highlight the **easy setup process** of 3CX, allowing quick deployment and integration into existing systems. **Cons:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing assistance with configuration and troubleshooting. - Users find the **difficult configuration** of 3CX challenging, especially for those lacking technical expertise. - Users find the **steep learning curve** of 3CX challenging, especially for non-technical administrators and during configuration. - Users express frustration with **limited features** and missing reports after updates, impacting overall satisfaction with 3CX. - Users feel the main downside is the **expensive pricing** , particularly challenging for non-profits seeking affordability. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Unmatched Value: 3CX’s Feature-Rich PBX That Just Works](https://www.g2.com/survey_responses/3cx-review-5362484)"** **Rating:** 5.0/5.0 stars *— Dan K.* [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### 13. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** invaluable, making setup and communication seamless and intuitive. - Users value the **seamless integration** of calling, SMS, and CRM, enhancing organization and saving time in communication. - Users appreciate how JustCall enhances **business communication** with seamless integration and smooth setup, boosting efficiency. - Users praise JustCall for its **excellent customer support** , resolving issues quickly and providing effective follow-up service. - Users value the **quick call management** of JustCall, praising its user-friendly interface and seamless CRM integrations. **Cons:** - Users face frequent **call issues** with JustCall, including lag, transfer difficulties, and challenges with monitoring calls live. - Users experience **inconvenient call functionalities** , including multiple clicks for dials and potential call quality drops. - Users experience **connection issues** with JustCall, leading to call drops and interruptions during important conversations. - Users find the **missing features** of JustCall limit functionality, requiring extra steps and lacking customization options. - Users frequently experience **poor call quality** with JustCall, especially when internet connectivity is unstable. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 14. [NFON](https://www.g2.com/products/nfon/reviews) NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **Who Is the Company Behind NFON?** - **Seller:** [NFON](https://www.g2.com/sellers/nfon) - **Company Website:** https://www.nfon.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **LinkedIn® Page:** https://www.linkedin.com/company/nfon/ (379 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 27% Small-Business, 27% Enterprise #### What Are NFON's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Reliability (4 reviews) - Chat Feature (3 reviews) - Customer Support (3 reviews) **Cons:** - Poor Chat Functionality (2 reviews) - Connection Issues (1 reviews) - Expensive (1 reviews) - Platform Limitations (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About NFON? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NFON, finding it reliable and efficient for daily tasks. - Users commend the **advanced AI features** of NFON, enhancing security, productivity, and seamless communication across teams. - Users appreciate the **reliability** of NFON, highlighting its stable communication and excellent call quality for business needs. - Users appreciate the **accurate chat feature** of NFON, enhancing productivity and offering reliable customer support. - Users appreciate the **fast, professional customer support** from NFON, enhancing their overall experience with the product. **Cons:** - Users find the **poor chat functionality** limits communication during video calls, necessitating alternative platforms. - Users experience occasional **connection issues** , though outages are typically brief and manageable. - Users feel the product is **expensive** and wish for more affordable pricing options despite some minor outages. - Users find the absence of a **chat feature during video calls** limits NFON’s functionality compared to competitors. - Users find the **documentation outdated** , making it challenging despite the product's overall simplicity. #### What Are Recent G2 Reviews of NFON? **"[Secure AI Features and Easy-to-Use Cloud Telephony](https://www.g2.com/survey_responses/nfon-review-12390702)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/nfon-review-12390702) --- **"[The right decision for our IT consulting](https://www.g2.com/survey_responses/nfon-review-12365049)"** **Rating:** 4.0/5.0 stars *— Alexander M.* [Read full review](https://www.g2.com/survey_responses/nfon-review-12365049) --- ### 15. [FreePBX](https://www.g2.com/products/freepbx/reviews) FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **Who Is the Company Behind FreePBX?** - **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma) - **Year Founded:** 1984 - **HQ Location:** Markham, ON - **Twitter:** @Sangoma (6,562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®) - **Ownership:** TSX-V:STC **Who Uses This Product?** - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are FreePBX's Pros and Cons? **Cons:** - Access Issues (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About FreePBX? *AI-generated summary from verified user reviews* **Cons:** - Users report **access issues** due to recent DOS attacks, affecting service availability and reliability. - Users report experiencing **service interruptions due to internet dependency** , particularly highlighted during recent attacks on the system. #### What Are Recent G2 Reviews of FreePBX? **"[Feature-Rich and Easy Way to Install Asterisk with FreePBX](https://www.g2.com/survey_responses/freepbx-review-12470177)"** **Rating:** 4.5/5.0 stars *— Jason H.* [Read full review](https://www.g2.com/survey_responses/freepbx-review-12470177) --- **"[Flexible, Cost-Effective Asterisk Management with a Web-Based GUI](https://www.g2.com/survey_responses/freepbx-review-12453735)"** **Rating:** 5.0/5.0 stars *— Nayan G.* [Read full review](https://www.g2.com/survey_responses/freepbx-review-12453735) --- #### What Are G2 Users Discussing About FreePBX? - [What is FreePBX used for?](https://www.g2.com/discussions/what-is-freepbx-used-for) ### 16. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 301 **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (10 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , especially during onboarding and integration, enhancing overall efficiency. - Users praise the **ease of use** of NUACOM, highlighting helpful onboarding and user-friendly features for efficient call management. - Users find NUACOM's **helpful support** and intuitive features enhance their efficiency in managing customer calls. - Users appreciate the **easy setup** with quick onboarding and seamless transitions to NUACOM from their previous providers. - Users highly value the **efficient and friendly customer service** provided by NUACOM, enhancing their overall experience. **Cons:** - Users report frequent **call issues** , complicating communication and making configuration difficult and unintuitive. - Users are frustrated by the **call limitations** of NUACOM, affecting integration and accessibility during communications. - Users find NUACOM to be **high cost** especially when adding multiple extensions, despite its valuable features. - Users feel the lack of **missing features** like limited headset options and functionalities hampers their experience with Nuacom. - Users face **connection issues** with NUACOM, particularly regarding call delivery and network accessibility in certain locations. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 17. [Zadarma Cloud PBX](https://www.g2.com/products/zadarma-cloud-pbx/reviews) Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **Who Is the Company Behind Zadarma Cloud PBX?** - **Seller:** [Zadarma](https://www.g2.com/sellers/zadarma) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @ZadarmaHQ (1,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zadarma/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Zadarma Cloud PBX's Pros and Cons? **Pros:** - Business Tools (4 reviews) - Easy Integration (3 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Reliability (2 reviews) **Cons:** - Call Issues (2 reviews) - Platform Limitations (2 reviews) - Browser Compatibility (1 reviews) - Complex Processes (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Zadarma Cloud PBX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless integration** of Zadarma Cloud PBX, enhancing communication efficiency and workflow without extra admin burdens. - Users value the **easy integration** of Zadarma Cloud PBX, enhancing their workflow without extra administrative burdens. - Users find the **ease of use** in setting up Zadarma Cloud PBX features essential for efficient operations. - Users appreciate the **easy setup** of Zadarma Cloud PBX, enabling quick production with minimal coding required. - Users commend the **reliability** of Zadarma Cloud PBX, appreciating its consistent performance and seamless Salesforce integration. **Cons:** - Users face frequent **call issues** with Zadarma, including dropped calls and reliability problems, impacting their experience. - Users find the **platform limitations** frustrating, particularly with programming complexity and unreliable app performance. - Users face **browser compatibility issues** with Zadarma Cloud PBX, requiring standardization for optimal performance. - Users find the **complex processes** of Zadarma Cloud PBX to be too structured and potentially limiting for custom applications. - Users often struggle with **connection issues** that hinder their experience and disrupt service reliability. #### What Are Recent G2 Reviews of Zadarma Cloud PBX? **"[Flexible PBX That Keeps High-Volume Hotel Calls Organized](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12904850)"** **Rating:** 5.0/5.0 stars *— Leone S.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12904850) --- **"[Call Queues and Stats Dashboard Keep Our Team Organized During Peak Periods](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12877061)"** **Rating:** 5.0/5.0 stars *— Elena M.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12877061) --- #### What Are G2 Users Discussing About Zadarma Cloud PBX? - [What are the benefits of cloud PBX?](https://www.g2.com/discussions/what-are-the-benefits-of-cloud-pbx) - [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) - 1 comment - [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) - 1 comment ### 18. [Talkroute](https://www.g2.com/products/talkroute/reviews) Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 44 **Who Is the Company Behind Talkroute?** - **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute) - **Year Founded:** 2013 - **HQ Location:** Chicago, IL - **Twitter:** @Talkroute (376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19217712/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate, Information Technology and Services - **Company Size:** 100% Small-Business, 7% Mid-Market #### What Are Talkroute's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Easy Setup (10 reviews) - Quick Setup (9 reviews) - Customer Support (6 reviews) - Features (6 reviews) **Cons:** - Limited Options (3 reviews) - Performance Issues (3 reviews) - Poor Reporting (3 reviews) - Inadequate Reporting (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Talkroute? *AI-generated summary from verified user reviews* **Pros:** - Users find Talkroute to be **easy to use** , providing a streamlined experience without unnecessary features or clutter. - Users value the **easy setup** of Talkroute, enabling quick configuration without hardware and efficient onboarding support. - Users love the **minimal setup** of Talkroute, making call management seamless and accessible from anywhere. - Users praise the **responsive and knowledgeable customer support** of Talkroute, providing immediate assistance and clarity. - Users appreciate the **essential features** of Talkroute, finding it streamlined and free from unnecessary clutter. **Cons:** - Users find **customization options limited** , especially for call flows, reporting, and hold music selection. - Users experience **performance issues** with Talkroute, including slow loading times and lagging mobile notifications. - Users find the **reporting inadequate** , expressing a desire for more detailed call tracking options in Talkroute. - Users find the **inadequate reporting** insufficient for their needs, limiting their ability to analyze call performance effectively. - Users wish for more **integration options** with CRM tools, enhancing flexibility and usability of Talkroute. #### What Are Recent G2 Reviews of Talkroute? **"[Efficient Voicemail Transcription Saves Me Time Every Day](https://www.g2.com/survey_responses/talkroute-review-11803616)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-11803616) --- **"[Talkroute Makes Business Calling Simple and Reliable](https://www.g2.com/survey_responses/talkroute-review-12229071)"** **Rating:** 5.0/5.0 stars *— Plassot H.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-12229071) --- #### What Are G2 Users Discussing About Talkroute? - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [Is Talkroute Hipaa compliant?](https://www.g2.com/discussions/is-talkroute-hipaa-compliant) - 1 upvote - [What is Talkroute com?](https://www.g2.com/discussions/what-is-talkroute-com) - [How do I use Talkroute?](https://www.g2.com/discussions/how-do-i-use-talkroute) ### 19. [Twilio](https://www.g2.com/products/twilio/reviews) Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. **Average Rating:** 4.1/5.0 **Total Reviews:** 456 **Who Is the Company Behind Twilio?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Company Website:** https://www.twilio.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 31% Mid-Market #### What Are Twilio's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Easy Integrations (30 reviews) - Integrations (23 reviews) - Easy Setup (21 reviews) - API Integration (19 reviews) **Cons:** - Expensive (26 reviews) - Poor Customer Support (23 reviews) - Difficult Configuration (14 reviews) - Complex Setup (11 reviews) - Technical Knowledge Required (11 reviews) ### What Do G2 Reviewers Say About Twilio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Twilio, finding it simple to purchase services and manage features. - Users value Twilio for its **easy integrations** , enhancing seamless communication with fast and reliable services. - Users value Twilio's **seamless integrations** with SMS, calls, and APIs, enhancing overall usability and speed. - Users commend the **easy setup** of Twilio, enabling seamless integration of communications for various applications. - Users value Twilio for its **excellent API integration** , enhancing communication through calls, SMS, and WhatsApp. **Cons:** - Users find the **pricing can become expensive at scale** , particularly for extensive usage with SMS and WhatsApp. - Users report **poor customer support** , with slow response times and lack of effective problem diagnosis and resolution. - Users find the **difficult configuration** for advanced features challenging, especially if they lack programming skills. - Users find the **complex setup** of Twilio's advanced features challenging, especially for smaller teams lacking technical expertise. - Users find the **technical knowledge required** for Twilio's advanced features challenging, especially for smaller teams. #### What Are Recent G2 Reviews of Twilio? **"[Reliable Global Messaging with Affordable Rates and Superb Support](https://www.g2.com/survey_responses/twilio-review-11267611)"** **Rating:** 5.0/5.0 stars *— Rongen R.* [Read full review](https://www.g2.com/survey_responses/twilio-review-11267611) --- **"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/twilio-review-12676571) --- #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software) - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment ### 20. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **Who Is the Company Behind Broadvoice?** - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice (562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/57907 (258 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small-Business, 27% Mid-Market #### What Are Broadvoice's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (13 reviews) - Reliability (13 reviews) - VoIP Services (11 reviews) - Accessibility (9 reviews) **Cons:** - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) - Call Issues (3 reviews) - Complex Processes (3 reviews) - Internet Dependency (3 reviews) ### What Do G2 Reviewers Say About Broadvoice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Broadvoice, enjoying its user-friendly app and straightforward interface. - Users commend the **excellent customer support** of Broadvoice, appreciating the reliable assistance available whenever needed. - Users value the **reliability** of Broadvoice, noting its seamless performance and outstanding customer support. - Users appreciate the **seamless accessibility** of Broadvoice VoIP services, enhancing hybrid work and client communication efficiency. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. **Cons:** - Users find the **lack of intuitiveness** in Broadvoice frustrating, especially with the mobile app and call flow setup. - Users face occasional **call connectivity issues** that disrupt their conversations and affect overall satisfaction. - Users frequently experience **call issues** , including missed calls and choppy quality, impacting their communication reliability. - Users find the **call tree setup and customer portal complex** , making navigation and usage challenging for new customers. - Users face challenges with **internet dependency** on Broadvoice, experiencing call quality issues during outages. #### What Are Recent G2 Reviews of Broadvoice? **"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"** **Rating:** 4.5/5.0 stars *— Carlton W.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) --- **"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"** **Rating:** 5.0/5.0 stars *— Mathew B.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) --- #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### 21. [Streams.AI](https://www.g2.com/products/streams-ai/reviews) Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **Who Is the Company Behind Streams.AI?** - **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks) - **Company Website:** https://www.panterranetworks.com - **Year Founded:** 2001 - **HQ Location:** San Jose, California - **Twitter:** @panterranetwork (467 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27096/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Streams.AI's Pros and Cons? **Pros:** - Reliability (3 reviews) - Cloud Storage (2 reviews) - Ease of Use (2 reviews) - High Quality (2 reviews) - Business Tools (1 reviews) **Cons:** - Difficult Interface (2 reviews) - Inconvenience (2 reviews) - Admin Control (1 reviews) - Admin Control Issues (1 reviews) - Complex Process (1 reviews) ### What Do G2 Reviewers Say About Streams.AI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **reliability** of Streams.AI, experiencing exceptional uptime and consistent performance over the long term. - Users admire the **cloud storage capabilities** of Streams.AI, enhancing patient care from anywhere with a balanced work-life approach. - Users find Streams.AI incredibly **easy to use** , enhancing patient care and supporting a balanced work-life experience. - Users praise the **high quality** of Streams.AI, enjoying reliable performance and exceptional service delivery in healthcare. - Users commend the **business tools** of Streams.AI for enhancing patient care and improving work-life balance for providers. **Cons:** - Users find the **difficult interface** of Streams.AI frustrating and non-intuitive, hindering efficient access to necessary features. - Users express **inconvenience** with the admin portal's unintuitive process and issues with VM traffic management. - Users find the **admin portal frustrating** due to its complexity and lack of intuitive navigation for changes. - Users find the **admin control issues** on Streams.AI frustrating, as the portal lacks intuitiveness for infrequent tasks. - Users feel frustrated with the **complex process** of the admin portal, finding it unintuitive and difficult to navigate. #### What Are Recent G2 Reviews of Streams.AI? **"[Easy to Use, Competitive Pricing, and Amazing Support](https://www.g2.com/survey_responses/streams-ai-review-12774016)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016) --- **"[Outstanding Customer Service and Excellent Value](https://www.g2.com/survey_responses/streams-ai-review-12529303)"** **Rating:** 5.0/5.0 stars *— jen r.* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303) --- #### What Are G2 Users Discussing About Streams.AI? - [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream) - [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software) - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming) ### 22. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?** - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** https://www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM (1,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small-Business, 33% Mid-Market #### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons? **Pros:** - Helpful (17 reviews) - Customer Support (16 reviews) - Ease of Use (13 reviews) - Reliability (11 reviews) - Customer Service (8 reviews) **Cons:** - Poor Customer Support (12 reviews) - Customer Service (11 reviews) - Billing Issues (8 reviews) - High Cost (6 reviews) - Complex Processes (5 reviews) ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional support** from Fusion Connect, appreciating timely responses and streamlined communication amidst complexities. - Users praise the **responsive tech support** of Fusion Connect, highlighting their urgency and professionalism during critical situations. - Users find Fusion Connect's service to be **easy to use** with seamless transitions and effective support from the team. - Users commend the **reliability** of Fusion Connect, enjoying seamless transitions and robust, consistent service. - Users value the **excellent customer service** of Fusion Connect, noting quick responses and helpful support from the team. **Cons:** - Users express frustration with **poor customer support** , citing unclear communication and lack of issue resolution. - Users express frustration with **inconsistent customer service** , which hampers issue resolution and leads to additional complications. - Users report significant **billing issues** with unexpected fees and poor communication regarding charges and service contracts. - Users express concern about the **high costs** associated with Fusion Connect, feeling it lacks value for the price. - Users find the **complex processes** of Fusion Connect challenging, particularly with configuration and billing management issues. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- ### 23. [AVOXI](https://www.g2.com/products/avoxi/reviews) AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 30 **Who Is the Company Behind AVOXI?** - **Seller:** [AVOXI](https://www.g2.com/sellers/avoxi) - **Year Founded:** 2001 - **HQ Location:** Atlanta, GA - **Twitter:** @AVOXI (3,816 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/142536/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are AVOXI's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Setup (1 reviews) **Cons:** - Customer Service (2 reviews) - Expensive (2 reviews) - Inadequate Reporting (1 reviews) - Lack of Clarity (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About AVOXI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **dedicated assistance** from AVOXI's support team, ensuring a seamless setup and experience. - Customers value the **easy setup** process with AVOXI, appreciating the supportive assistance from the team throughout. **Cons:** - Users express frustration with **unacceptable customer service** , citing misleading quotations and unresolved support issues. - Users find AVOXI **expensive** with misleading pricing and unacceptable customer service hindering their experience. - Users are frustrated by the **inadequate reporting** of AVOXI, leading to unexpected costs and lack of transparency. - Users report a **lack of clarity** in pricing, leading to frustration and distrust in AVOXI's services. - Users express a desire for **additional features** like carrier selection and call routing options for better functionality. #### What Are Recent G2 Reviews of AVOXI? **"[Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration](https://www.g2.com/survey_responses/avoxi-review-12854310)"** **Rating:** 5.0/5.0 stars *— Nicolás Vlady W.* [Read full review](https://www.g2.com/survey_responses/avoxi-review-12854310) --- **"[Exceptional Support and a Reliable, Cost-Saving Platform](https://www.g2.com/survey_responses/avoxi-review-12941430)"** **Rating:** 5.0/5.0 stars *— Zlatan H.* [Read full review](https://www.g2.com/survey_responses/avoxi-review-12941430) --- #### What Are G2 Users Discussing About AVOXI? - [What is virtual call center business?](https://www.g2.com/discussions/what-is-virtual-call-center-business) - [How do I set up Avoxi?](https://www.g2.com/discussions/how-do-i-set-up-avoxi) - [What is Avoxi genius?](https://www.g2.com/discussions/what-is-avoxi-genius) - [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote ### 24. [MiVoice Connect](https://www.g2.com/products/mivoice-connect/reviews) MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems. **Average Rating:** 4.2/5.0 **Total Reviews:** 62 **Who Is the Company Behind MiVoice Connect?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 52% Mid-Market, 48% Small-Business #### What Are MiVoice Connect's Pros and Cons? **Pros:** - Reliability (1 reviews) **Cons:** - Lack of Intuitiveness (1 reviews) ### What Do G2 Reviewers Say About MiVoice Connect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of MiVoice Connect, effectively managing nuisance calls through power routing to voicemail. **Cons:** - Users find the **lack of intuitiveness** in MiVoice Connect challenging, making the functionality hard to navigate. #### What Are Recent G2 Reviews of MiVoice Connect? **"[Useful integration for desktop control of VOIP phone line.](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)"** **Rating:** 4.0/5.0 stars *— Verified User in Museums and Institutions* [Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9901247) --- **"[good experiance](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)"** **Rating:** 5.0/5.0 stars *— Milan K.* [Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9102158) --- #### What Are G2 Users Discussing About MiVoice Connect? - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/mivoice-connect-what-is-micloud-connect) - [What is Mitel connect?](https://www.g2.com/discussions/what-is-mitel-connect) ### 25. [PBXware](https://www.g2.com/products/pbxware/reviews) PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **Who Is the Company Behind PBXware?** - **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems) - **Year Founded:** 2003 - **HQ Location:** London, Greenford - **LinkedIn® Page:** https://www.linkedin.com/company/bicom-systems (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are PBXware's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Reliability (7 reviews) - Flexibility (5 reviews) - Helpful (5 reviews) - Cost Efficiency (4 reviews) **Cons:** - Complex Processes (3 reviews) - Lack of Intuitiveness (3 reviews) - Contact Management (2 reviews) - Difficult Settings Management (2 reviews) - Navigation Difficulty (2 reviews) ### What Do G2 Reviewers Say About PBXware? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of PBXware, finding it reliable and simple to train support staff. - Users commend the **reliability** of PBXware, noting its stability and effective support that ensures smooth operations. - Users highlight the **flexibility** of PBXware, allowing easy deployment and tailored solutions for diverse customer needs. - Users appreciate the **helpful support team** of PBXware, ensuring reliable solutions and easy onboarding for customers. - Users highlight the **cost efficiency** of PBXware, enabling scalable solutions for businesses while minimizing expenses. **Cons:** - Users find the **complex processes** of PBXware challenging, as onboarding and managing changes can be cumbersome. - Users find the **lack of intuitiveness** in PBXware's interface challenging, affecting navigation and ease of use. - Users feel that PBXware lacks a **robust API for contact integration** , limiting customization and connectivity options. - Users find **settings management difficult** , leading to confusion and challenges in maintaining licenses and extensions effectively. - Users find PBXware's **navigation challenging** , noting the need for improved usability and interface design. #### What Are Recent G2 Reviews of PBXware? **"[Comprehensive Telecom Solution, Needs UI Tweaks](https://www.g2.com/survey_responses/pbxware-review-11988558)"** **Rating:** 4.5/5.0 stars *— Pinki P.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) --- **"[Top-notch multitenant management and CRM integrations](https://www.g2.com/survey_responses/pbxware-review-11991339)"** **Rating:** 5.0/5.0 stars *— Niccolò M.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) --- ## What Is Cloud PBX Platforms Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Cloud PBX Platforms Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)